SlideShare a Scribd company logo
The MarTech Recipe For a
Well Done ABM and Sales Strategy
presented by Marketo and featuring
Folloze, metadata.io, and PFL
Carlyn Manly
Head of Marketing, Folloze
Gil Allouche
Founder and CEO, metadata.io
Daniel Gaugler
CMO, PFL
Presenters
Why delivering personalized content-based journeys is
key when selling to large enterprise
Carlyn Manly
Head of Marketing
Page 4© 2014 Marketo, Inc.
Marketo Proprietary and Confidential
Customer Lifetime Value Reigns
Supreme
• The infinity loop and treating a customer like a
potential buyer.
• 70% of organizational revenue will primarily come
from post-initial sale
• Ultimate goals - secure a lifetime client and
obtain new customers by word of mouth.
• Deliver at scale
Sale
s
Customer SuccessMarketin
g
Powering the Entire Account Buying Journey
Intelligent Inbound
Marketing
Website resource
center
Marketing
Orchestrated
Campaigns
Marketing + Sales/CS
Sales Engagement
1:1
Sales/CS
Allbound
Explore Engag
e
ConsiderConsume
ABM Journey Example
Prospect/Customer
Auto-Personalized
Content Journey
Sales & Marketing
Real-Time Insights with Alerts
Marketing
Orchestrated Campaigns
Single or Multitouch
Sales
Conversion to
opportunities
Sales
Campaign Review,
Approval and
Outreach
Success by the Numbers
Powering ABM with AI
Gil Allouche
Founder & CEO, Metadata.io
The ABM conundrum: too many siloes
• ABM pipeline generation by marketing is neither predictable nor
scalable
• Marketing technology full of point solutions - no integration or
automation
• Marketing team spends too much time on manual, repetitive
operations
http://blogs.gartner.com/jake-sorofman/yes-cmos-will-likely-spend-more-on-technology-than-cios-by-2017/
https://martechseries.com/mts-insights/guest-authors/cmos-need-know-stack-fallacy/
AI in ABM
• Evolution of machine learning
• Account-focused data normalization
• Restful API’s
• Growth of agile marketing
A/B testing is dead –
ABM requires rapid experimentation, rapid results
ABM Blueprint
ABM Blueprint
• Analyze
• Review Accounts, Opportunities, Contacts
• Target
• Create Ideal Customer Profile (ICP)
• Engage
• Enrich audiences and target with campaigns
• Optimize
• Learn which combinations of offers, creative and channel convert the best
• Shift spend to those combos
• Rinse/repeat!
▪ What worked before
▪ Who to target
▪ Where to target
▪ What to target
▪ When to target
Thousands of targeted
campaigns (experiments)
deployed
OUTPUT:
100’s or 1,000’s of
marketing technologies
CONNECT & OPERATE: A.I. DETERMINES:
AI & Machine Learning: Powering ABM
Results/ROI
• Greater Engagement with
Target Accounts
• Increased Lead-to-Opportunity
Ratio
• Reduced Manual Effort
30% target account penetration in
3 months, +75% conversions rates
ROICOMPANY
85% lead-to-MQL rate, -44%
cost-per-lead
50% increased lead -> opportunity
ratio, +66% MQLs
200% Lead -> opportunity ratio,
436% increased volume
With Every New Campaign, the AI Improves
(Faster ROI)
NO. OF CAMPAIGNS
PFL
Daniel Gaugler
CMO
Build Interest Across
the Account
Target Multiple Personas
Build trust with influencers and
champions
Expand coverage across the account
Create Loyal
Customers
Keep Your Customers Excited
Expand Coverage
Don’t Forget the Users
Make them Advocates
Cross-sell / Upsell
Leverage Champions
Make Heroes
Questions?

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The MarTech Recipe For a Well Done ABM and Sales Strategy

  • 1. The MarTech Recipe For a Well Done ABM and Sales Strategy presented by Marketo and featuring Folloze, metadata.io, and PFL
  • 2. Carlyn Manly Head of Marketing, Folloze Gil Allouche Founder and CEO, metadata.io Daniel Gaugler CMO, PFL Presenters
  • 3. Why delivering personalized content-based journeys is key when selling to large enterprise Carlyn Manly Head of Marketing
  • 4. Page 4© 2014 Marketo, Inc. Marketo Proprietary and Confidential Customer Lifetime Value Reigns Supreme • The infinity loop and treating a customer like a potential buyer. • 70% of organizational revenue will primarily come from post-initial sale • Ultimate goals - secure a lifetime client and obtain new customers by word of mouth. • Deliver at scale
  • 6. Powering the Entire Account Buying Journey Intelligent Inbound Marketing Website resource center Marketing Orchestrated Campaigns Marketing + Sales/CS Sales Engagement 1:1 Sales/CS Allbound Explore Engag e ConsiderConsume
  • 7. ABM Journey Example Prospect/Customer Auto-Personalized Content Journey Sales & Marketing Real-Time Insights with Alerts Marketing Orchestrated Campaigns Single or Multitouch Sales Conversion to opportunities Sales Campaign Review, Approval and Outreach
  • 8. Success by the Numbers
  • 9. Powering ABM with AI Gil Allouche Founder & CEO, Metadata.io
  • 10. The ABM conundrum: too many siloes • ABM pipeline generation by marketing is neither predictable nor scalable • Marketing technology full of point solutions - no integration or automation • Marketing team spends too much time on manual, repetitive operations http://blogs.gartner.com/jake-sorofman/yes-cmos-will-likely-spend-more-on-technology-than-cios-by-2017/ https://martechseries.com/mts-insights/guest-authors/cmos-need-know-stack-fallacy/
  • 11. AI in ABM • Evolution of machine learning • Account-focused data normalization • Restful API’s • Growth of agile marketing A/B testing is dead – ABM requires rapid experimentation, rapid results
  • 13. ABM Blueprint • Analyze • Review Accounts, Opportunities, Contacts • Target • Create Ideal Customer Profile (ICP) • Engage • Enrich audiences and target with campaigns • Optimize • Learn which combinations of offers, creative and channel convert the best • Shift spend to those combos • Rinse/repeat!
  • 14. ▪ What worked before ▪ Who to target ▪ Where to target ▪ What to target ▪ When to target Thousands of targeted campaigns (experiments) deployed OUTPUT: 100’s or 1,000’s of marketing technologies CONNECT & OPERATE: A.I. DETERMINES: AI & Machine Learning: Powering ABM
  • 15. Results/ROI • Greater Engagement with Target Accounts • Increased Lead-to-Opportunity Ratio • Reduced Manual Effort 30% target account penetration in 3 months, +75% conversions rates ROICOMPANY 85% lead-to-MQL rate, -44% cost-per-lead 50% increased lead -> opportunity ratio, +66% MQLs 200% Lead -> opportunity ratio, 436% increased volume
  • 16. With Every New Campaign, the AI Improves (Faster ROI) NO. OF CAMPAIGNS
  • 18.
  • 19.
  • 20. Build Interest Across the Account Target Multiple Personas Build trust with influencers and champions Expand coverage across the account
  • 21.
  • 22. Create Loyal Customers Keep Your Customers Excited Expand Coverage Don’t Forget the Users Make them Advocates
  • 23. Cross-sell / Upsell Leverage Champions Make Heroes