The document discusses how salespeople need to adapt to changes in the buyer/seller relationship due to technology and customer empowerment. It notes that many salespeople are not fully aware of or adapting to changes in how customers research and make purchasing decisions, especially through social media. The research found that while most salespeople recognize the need to develop business knowledge, fewer see understanding evolving customer behavior as essential. It emphasizes that salespeople must partner with marketing, develop strong business acumen, and embrace social media in order to successfully navigate new buying behaviors.
The document discusses how technology has transformed the relationship between B2B buyers, marketers, and salespeople. It notes that buyers now complete around 90% of their purchase journey online before engaging with sales. As a result, marketers must rethink how they approach content marketing, nurturing leads, and aligning with sales. The research found that buyers view their relationships with vendors positively overall but want more expertise and knowledge sharing. It also revealed that the number of internal departments influencing purchase decisions varies by industry.
- Shopper marketing spending by CPG manufacturers has more than doubled from 2012 to 2014, increasing from 6% to 13.5% of total marketing budgets. However, some of this increase may have come from reductions in other marketing spending areas like trade promotion.
- Retailers find in-store events, retailer-specific coupons, and digital/mobile promotions to be the most effective shopper marketing vehicles for generating sales. However, many shoppers report that shopper marketing has little impact on their awareness and purchase decisions.
- There is a question of whether the large growth in shopper marketing spending is true incremental investment, or simply a relabeling of existing trade promotion and account-specific marketing budgets and
The document discusses challenges facing Canadian retailers in creating personalized customer experiences. It outlines that Canadian shoppers now expect seamless omni-channel experiences but many retailers struggle to understand customers and integrate channels. The report advocates that retailers must refocus on customers by analyzing their shopping journeys and using insights from engagement to improve loyalty programs and personalization.
The document summarizes key findings from a global survey of nearly 23,000 online shoppers conducted by PwC on consumer shopping behaviors and retail trends. Some of the main points from the summary are:
1) Chinese consumers are early adopters of new shopping behaviors like mobile commerce and provide insight into future global trends. What is popular in China now will become more widespread globally in the coming years.
2) While consumers prioritize value, price remains very important across all income levels and countries. However, value also incorporates intangibles like convenience and trust in addition to just price.
3) Affordability is a major driver of shopping decisions due to slow global economic growth. Consumers are
“Shopper Marketing” has become jargon: everyone talks about it, but no one can quite agree what it means. Instead of worrying about definitions, our newest white paper shifts the conversation to the broader context: designing better shopper experiences.
Simple? Yes, but with endless adaptive possibilities and implications, we think this take on shopper marketing has got a shelf-life to last.
Why Omnichannel Success Starts with Customer Empathy
RIS News and Cognizant examine the likes and dislikes of 5,300 shoppers to help retailers prioritize investments that range from in-store and online interactions to omnichannel integration and flexible fulfillment. The study finds gaps where retailers are underutilizing their capabilities and uncovers practical tips and methods to close them.
Radius shopper marketing - the full storyJohn Storey
1. What is shopper marketing all about?
2. The retailer
3. Shopper Vs. Consumer
4.1. Shopper ergonomics
4.2. Shopper behaviour
5. Great shopper marketing
6. Shopper research
The document discusses how technology has transformed the relationship between B2B buyers, marketers, and salespeople. It notes that buyers now complete around 90% of their purchase journey online before engaging with sales. As a result, marketers must rethink how they approach content marketing, nurturing leads, and aligning with sales. The research found that buyers view their relationships with vendors positively overall but want more expertise and knowledge sharing. It also revealed that the number of internal departments influencing purchase decisions varies by industry.
- Shopper marketing spending by CPG manufacturers has more than doubled from 2012 to 2014, increasing from 6% to 13.5% of total marketing budgets. However, some of this increase may have come from reductions in other marketing spending areas like trade promotion.
- Retailers find in-store events, retailer-specific coupons, and digital/mobile promotions to be the most effective shopper marketing vehicles for generating sales. However, many shoppers report that shopper marketing has little impact on their awareness and purchase decisions.
- There is a question of whether the large growth in shopper marketing spending is true incremental investment, or simply a relabeling of existing trade promotion and account-specific marketing budgets and
The document discusses challenges facing Canadian retailers in creating personalized customer experiences. It outlines that Canadian shoppers now expect seamless omni-channel experiences but many retailers struggle to understand customers and integrate channels. The report advocates that retailers must refocus on customers by analyzing their shopping journeys and using insights from engagement to improve loyalty programs and personalization.
The document summarizes key findings from a global survey of nearly 23,000 online shoppers conducted by PwC on consumer shopping behaviors and retail trends. Some of the main points from the summary are:
1) Chinese consumers are early adopters of new shopping behaviors like mobile commerce and provide insight into future global trends. What is popular in China now will become more widespread globally in the coming years.
2) While consumers prioritize value, price remains very important across all income levels and countries. However, value also incorporates intangibles like convenience and trust in addition to just price.
3) Affordability is a major driver of shopping decisions due to slow global economic growth. Consumers are
“Shopper Marketing” has become jargon: everyone talks about it, but no one can quite agree what it means. Instead of worrying about definitions, our newest white paper shifts the conversation to the broader context: designing better shopper experiences.
Simple? Yes, but with endless adaptive possibilities and implications, we think this take on shopper marketing has got a shelf-life to last.
Why Omnichannel Success Starts with Customer Empathy
RIS News and Cognizant examine the likes and dislikes of 5,300 shoppers to help retailers prioritize investments that range from in-store and online interactions to omnichannel integration and flexible fulfillment. The study finds gaps where retailers are underutilizing their capabilities and uncovers practical tips and methods to close them.
Radius shopper marketing - the full storyJohn Storey
1. What is shopper marketing all about?
2. The retailer
3. Shopper Vs. Consumer
4.1. Shopper ergonomics
4.2. Shopper behaviour
5. Great shopper marketing
6. Shopper research
The document discusses the major changes occurring in marketing due to empowered consumers and new technologies. It refers to this change as the "Marketing Tsunami". Key points of change include frugal consumers, consumers trusting each other over advertisers via social media, and expecting more from brands. While some brands see social media as the answer, it really requires addressing underlying product/service issues first. Overall, it means marketing must collaborate more with customers in new ways and meet higher expectations during a time of budget constraints.
World-class sales professionals are adapting to shifting buyer behaviors by improving how they connect, collaborate, and calculate value for customers. As decision makers increase in number, buying processes become more formalized, and customers demand quantitative ROI, salespeople must broaden their knowledge, navigate evolving buyer journeys, and ensure customer success. The document examines trends that world-class performers are addressing, such as longer sales cycles and improving customer retention, in order to maintain high performance.
World-class sales professionals are adapting to shifting buyer behaviors by improving how they connect, collaborate, and calculate value for customers. As decision makers increase in number, buying processes become more formalized, and customers demand ROI calculations, salespeople must broaden their knowledge, navigate buying stages, and ensure customer success to influence sales. The document examines trends showing these changes, such as longer sales cycles and improved retention, and how top performers distinguish themselves through behaviors like understanding each customer's buying reasons and context.
Shopper marketing insights for retailers webinarJanet Jaiswal
This document summarizes a presentation on using customer data and analytics for retailers. It discusses how retailers have entered the "age of the customer" and must shift to be customer-obsessed. It also discusses how big data and analytics can provide insights across the customer lifecycle to personalize interactions. The presentation provides examples of retailers successfully improving metrics like sales and loyalty through analytics. It emphasizes starting with a pilot to learn from data before expanding initiatives.
The study summarizes findings from a survey of over 5,300 shoppers in North America, Europe, and China about their shopping preferences and behaviors. Key findings include:
1. Mobility is an important channel, but retailers have not fully leveraged its potential. Less than half of shoppers are satisfied with retail mobile experiences.
2. Shoppers are active on social media for their own use but most purchases are not influenced by social media.
3. Shoppers want personalized experiences but have privacy concerns. Most retailers have not earned shoppers' trust with data.
4. "Buy online, pickup in store" is popular but retailers often fail with execution, with 49% reporting service issues
Shopper marketing for retail net group feb 17, 2011Jim Holbrook
The document discusses how digital technology is revolutionizing shopper marketing. Some key points:
- Shoppers now do extensive online research before shopping and make purchase decisions before entering stores.
- Brand loyalty has declined as shoppers focus more on deals, offers, and price. Collaboration between marketers and retailers is challenging in this new environment.
- Localized and personalized marketing that engages shoppers through experiences and online communities across multiple touchpoints is more effective than traditional campaigns. Digital tools allow reaching shoppers throughout the entire decision journey.
The May issue of Shopper Marketing Magazine - The Who's Who in Shopper Marketing & E-Commerce edition. Also an 18 company guide to elite digital solution providers
Your shoppers are evolving, is your shopper marketing? Right now you can connect offline and online advertising to create immersive shopper experiences and increase sales. We will explain how retail has become the foundation for data-driven shopper marketing and how smart marketers are leveraging this to execute true omni-channel campaigns. You’ll receive actionable insights and strategies that will help you take your marketing to the next level.
Bridging the divide between brand and shopper marketingTNS
A new approach to mapping the shopper journey can drive more meaningful integration between brand and shopper marketing, and ensure brand equity translates into sales more effectively. We reveal the four principles that can connect your marketing strategy to what really drives buying decisions.
Shopper Marketing - The Great Marketing Shiftinsight instore
Shopper marketing is evolving as the next step in marketing evolution beyond brand and category management. It focuses on deep understanding of how consumers behave as shoppers across different retail channels and formats. This shopper insight is then used to benefit brands, retailers, and shoppers through an integrated 360 degree marketing approach. Shopper marketing at retail involves using shopper behavioral insights to deliver the right marketing mix of product, price, and promotion in the appropriate retail environment. Key factors that impact shopper marketing at retail are market specific variables like retail channel and format differences, as well as shopper centric variables regarding demographic, psychographic, and cultural influences on shoppers.
Raymark | Guide: Loyalty and the Luxury ConsumerRaymark
The needs, desires and priorities of affluent customers are shifting. No longer limited to “ladies who lunch”, today’s consumers of luxury goods are a diverse mix including
demanding millennials, busy businesspeople and conservative, mature shoppers. These individuals are highly marketed-to and they have plenty of choices. Their time is of utmost value to them. Today’s consumers, especially the younger generation, value experiences over material goods: 72% of millennials would rather spend their money on experiences than on products. (JWT Worldwide)
For more information, visit www.raymark.com.
In issue 06 we explore the topic of social commerce and loyalty, particularly how companies are using technology, marketing, and psychology to build deeper and longer lasting loyalty with consumers.
Digital Marketing Assignment - L'Oreal in Vietnamkahhuey
This document provides a proposed digital marketing plan for L'Oreal to launch a new skin care brand in Vietnam. It includes an analysis of Vietnam's market environment, consumer trends, and competitive digital landscape. Key points are that Vietnam has a young population and growing economy. Skin care sales are increasing, driven by preferences for natural products and skin whitening. Currently, digital engagement is lower than other Asian markets, so an integrated digital and traditional strategy is recommended. The proposed plan outlines initiatives across the customer journey to build awareness, drive purchases, and encourage repeat buying.
Creating loyal omnichannel customers is critical. Retailers who embrace the customer-centric trend and build better shopping experiences will leap ahead of the competition.
Building a blended customer experience isn't easy. Need some help getting started? Check out our latest in retail trend research.
The document discusses the importance of full funnel marketing for B2B companies. It describes how the buyer's journey has changed, with prospects now researching solutions online independently for most of the process before engaging sales. This means B2B marketers must reach prospects through branding and awareness campaigns upper in the funnel, and nurture them lower in the funnel through content and other tactics. It provides an example of Zuora, which saw success through a full funnel approach including display ads for awareness upper funnel and retargeting lower funnel.
Colin Harper, the Head of Insight for the IPM explains the huge gap between what shoppers actually do, vs what marketers think they do.
In the headlong rush for the new, integration with existing techniques can be lost, and a focus on what can be achieved by ensuring that one incentive works as hard as possible, goes at the same time.
Colin suggests that working across barriers as the IPA also suggest gets by far the best result, and flagged areas already under test, as well as those to come.
How content bridges the divide between sales and marketing by creating a unif...Varun Mittal
At LinkedIn, sales and marketing alignment is an important topic for us and for our customers. We
believe achieving alignment is crucial for sales and marketing to reach their full potential. Previous
global research from LinkedIn shows that 60% of respondents believed that misalignment between
sales and marketing could damage financial performance. From both the sales side and the marketing
side, there’s broad agreement that sales and marketing alignment can boost pipeline, improve
customer experience, and increase customer retention.
Business mindset - Are you a buyer or a seller?Kay Franklin
The document discusses two different business mindsets: the make money mindset and the business mindset. The make money mindset views the individual as a buyer or prospect, constantly looking to purchase the latest products to make money. The business mindset views the individual as a marketer or seller, focused on running their business and communicating their message to customers. Having a business mindset is important for real success online rather than continually buying products. The key is focusing on helping others and developing relationships to market your business.
The document discusses the major changes occurring in marketing due to empowered consumers and new technologies. It refers to this change as the "Marketing Tsunami". Key points of change include frugal consumers, consumers trusting each other over advertisers via social media, and expecting more from brands. While some brands see social media as the answer, it really requires addressing underlying product/service issues first. Overall, it means marketing must collaborate more with customers in new ways and meet higher expectations during a time of budget constraints.
World-class sales professionals are adapting to shifting buyer behaviors by improving how they connect, collaborate, and calculate value for customers. As decision makers increase in number, buying processes become more formalized, and customers demand quantitative ROI, salespeople must broaden their knowledge, navigate evolving buyer journeys, and ensure customer success. The document examines trends that world-class performers are addressing, such as longer sales cycles and improving customer retention, in order to maintain high performance.
World-class sales professionals are adapting to shifting buyer behaviors by improving how they connect, collaborate, and calculate value for customers. As decision makers increase in number, buying processes become more formalized, and customers demand ROI calculations, salespeople must broaden their knowledge, navigate buying stages, and ensure customer success to influence sales. The document examines trends showing these changes, such as longer sales cycles and improved retention, and how top performers distinguish themselves through behaviors like understanding each customer's buying reasons and context.
Shopper marketing insights for retailers webinarJanet Jaiswal
This document summarizes a presentation on using customer data and analytics for retailers. It discusses how retailers have entered the "age of the customer" and must shift to be customer-obsessed. It also discusses how big data and analytics can provide insights across the customer lifecycle to personalize interactions. The presentation provides examples of retailers successfully improving metrics like sales and loyalty through analytics. It emphasizes starting with a pilot to learn from data before expanding initiatives.
The study summarizes findings from a survey of over 5,300 shoppers in North America, Europe, and China about their shopping preferences and behaviors. Key findings include:
1. Mobility is an important channel, but retailers have not fully leveraged its potential. Less than half of shoppers are satisfied with retail mobile experiences.
2. Shoppers are active on social media for their own use but most purchases are not influenced by social media.
3. Shoppers want personalized experiences but have privacy concerns. Most retailers have not earned shoppers' trust with data.
4. "Buy online, pickup in store" is popular but retailers often fail with execution, with 49% reporting service issues
Shopper marketing for retail net group feb 17, 2011Jim Holbrook
The document discusses how digital technology is revolutionizing shopper marketing. Some key points:
- Shoppers now do extensive online research before shopping and make purchase decisions before entering stores.
- Brand loyalty has declined as shoppers focus more on deals, offers, and price. Collaboration between marketers and retailers is challenging in this new environment.
- Localized and personalized marketing that engages shoppers through experiences and online communities across multiple touchpoints is more effective than traditional campaigns. Digital tools allow reaching shoppers throughout the entire decision journey.
The May issue of Shopper Marketing Magazine - The Who's Who in Shopper Marketing & E-Commerce edition. Also an 18 company guide to elite digital solution providers
Your shoppers are evolving, is your shopper marketing? Right now you can connect offline and online advertising to create immersive shopper experiences and increase sales. We will explain how retail has become the foundation for data-driven shopper marketing and how smart marketers are leveraging this to execute true omni-channel campaigns. You’ll receive actionable insights and strategies that will help you take your marketing to the next level.
Bridging the divide between brand and shopper marketingTNS
A new approach to mapping the shopper journey can drive more meaningful integration between brand and shopper marketing, and ensure brand equity translates into sales more effectively. We reveal the four principles that can connect your marketing strategy to what really drives buying decisions.
Shopper Marketing - The Great Marketing Shiftinsight instore
Shopper marketing is evolving as the next step in marketing evolution beyond brand and category management. It focuses on deep understanding of how consumers behave as shoppers across different retail channels and formats. This shopper insight is then used to benefit brands, retailers, and shoppers through an integrated 360 degree marketing approach. Shopper marketing at retail involves using shopper behavioral insights to deliver the right marketing mix of product, price, and promotion in the appropriate retail environment. Key factors that impact shopper marketing at retail are market specific variables like retail channel and format differences, as well as shopper centric variables regarding demographic, psychographic, and cultural influences on shoppers.
Raymark | Guide: Loyalty and the Luxury ConsumerRaymark
The needs, desires and priorities of affluent customers are shifting. No longer limited to “ladies who lunch”, today’s consumers of luxury goods are a diverse mix including
demanding millennials, busy businesspeople and conservative, mature shoppers. These individuals are highly marketed-to and they have plenty of choices. Their time is of utmost value to them. Today’s consumers, especially the younger generation, value experiences over material goods: 72% of millennials would rather spend their money on experiences than on products. (JWT Worldwide)
For more information, visit www.raymark.com.
In issue 06 we explore the topic of social commerce and loyalty, particularly how companies are using technology, marketing, and psychology to build deeper and longer lasting loyalty with consumers.
Digital Marketing Assignment - L'Oreal in Vietnamkahhuey
This document provides a proposed digital marketing plan for L'Oreal to launch a new skin care brand in Vietnam. It includes an analysis of Vietnam's market environment, consumer trends, and competitive digital landscape. Key points are that Vietnam has a young population and growing economy. Skin care sales are increasing, driven by preferences for natural products and skin whitening. Currently, digital engagement is lower than other Asian markets, so an integrated digital and traditional strategy is recommended. The proposed plan outlines initiatives across the customer journey to build awareness, drive purchases, and encourage repeat buying.
Creating loyal omnichannel customers is critical. Retailers who embrace the customer-centric trend and build better shopping experiences will leap ahead of the competition.
Building a blended customer experience isn't easy. Need some help getting started? Check out our latest in retail trend research.
The document discusses the importance of full funnel marketing for B2B companies. It describes how the buyer's journey has changed, with prospects now researching solutions online independently for most of the process before engaging sales. This means B2B marketers must reach prospects through branding and awareness campaigns upper in the funnel, and nurture them lower in the funnel through content and other tactics. It provides an example of Zuora, which saw success through a full funnel approach including display ads for awareness upper funnel and retargeting lower funnel.
Colin Harper, the Head of Insight for the IPM explains the huge gap between what shoppers actually do, vs what marketers think they do.
In the headlong rush for the new, integration with existing techniques can be lost, and a focus on what can be achieved by ensuring that one incentive works as hard as possible, goes at the same time.
Colin suggests that working across barriers as the IPA also suggest gets by far the best result, and flagged areas already under test, as well as those to come.
How content bridges the divide between sales and marketing by creating a unif...Varun Mittal
At LinkedIn, sales and marketing alignment is an important topic for us and for our customers. We
believe achieving alignment is crucial for sales and marketing to reach their full potential. Previous
global research from LinkedIn shows that 60% of respondents believed that misalignment between
sales and marketing could damage financial performance. From both the sales side and the marketing
side, there’s broad agreement that sales and marketing alignment can boost pipeline, improve
customer experience, and increase customer retention.
Business mindset - Are you a buyer or a seller?Kay Franklin
The document discusses two different business mindsets: the make money mindset and the business mindset. The make money mindset views the individual as a buyer or prospect, constantly looking to purchase the latest products to make money. The business mindset views the individual as a marketer or seller, focused on running their business and communicating their message to customers. Having a business mindset is important for real success online rather than continually buying products. The key is focusing on helping others and developing relationships to market your business.
Building successful long term customer relationshipsPaul Overton
Building successful long term customer relationships.
• Defining the nature of the relationship and setting mutual expectations for the future
• The role of governance structures and KPIs in effective relationship management
• Building a “banking mentality” and dealing with “service challenges” using formal escalation mechanisms
• Practical ways of creating long term value for both parties
• Establishing open relationships where honesty, integrity and straight talking can thrive
Temperaments and constitutions of the human being are considered important in view of Ayurveda treatment, management, diagnosis, Panchakarma and allied treatment strategy. This slide show provides you to evaluate the temperaments and constitutions essentials, to know to understand its characteristics
As sales professionals in today’s competitive market, our customers and prospects demand more from us than ever before. We are expected to be advisors, consultants, and collaborate with relevant solutions for their business. To become that advisor, not only do we need to have current knowledge on our company’s products and services, we need to also have business acumen and knowledge to be credible and relevant.
Today’s sales professional must be perceived as a business professional. Industry knowledge and business acumen are no longer optional to deliver world class sales performance and add value to your prospect’s business.
In this one hour complimentary webinar, Julie Thomas, President and CEO of ValueSelling Associates, will discuss how to evolve from a selling professional in a business world to a business professional who happens to sell.
1) The document discusses keys to effective buyer-seller relationships such as synergies, clear expectations, shared values and vision, understanding each other, and expecting changes.
2) Synergies can be found through collaborations between competitors and other industries to reduce costs and access new markets.
3) Clear expectations are important in strategic partnerships and franchises to ensure consistency and quality.
That concludes the summary of the key points from the document in 3 sentences.
The document discusses different types of relationships between buyers and sellers, from transactional exchanges to strategic partnerships. It notes that partnerships require mutual trust, dependability, competence, open communication, common goals, and a commitment to mutual gain. Successful relationships also need organizational support through training, rewards, and technology. Relationships develop over time from awareness to commitment as investments are made in sharing information. Choosing the right partner depends on size, access to innovation, and managing the relationship for long-term benefit.
Human beings are higher primates. We are essentially hairless chimps with egos and speech. Unfortunately we so often buy into our own propaganda thinking we aren't simply slightly more complex mammals. We are hardwired through 300+ million years of evolution to react to our environment and stimuli. Unless you understand that you must sell to the part of the brain that buys and makes decisions and you must appeal to another part to validate the evidence and another part to make sure the sale is approved and won't get sunk by a change of heart, you will always be playing the lottery as a salesperson. How you behave in the sale, as in life, will determine your results. This is a quick and dirty introduction to seller-buyer psychology with some transactional analysis to help you understand how to communicate your sales message effectively to potential buyers and prevent back-outs, cancellations and buyer's remorse.
The document discusses interpersonal behavior and its importance. Interpersonal behavior is influenced by communication skills, emotional intelligence, and social skills. There are three types of interpersonal behavior: non-assertive, assertive, and aggressive. People operate from different ego states including the parent, adult, and child ego. There are also four life positions that influence relationships. Improving interpersonal skills involves enhancing communication, assertiveness, conflict resolution, and anger management abilities. The second half summarizes a study that developed a model of empowerment at the individual and work unit level, finding empowerment climate positively relates to psychological empowerment and work unit performance.
An Overview of Temperaments Presented By : Dr. Puneet S. Vikramhompath
As the title suggested, presentation by Dr. Puneet S. Vikram presents an overview of temperaments. Temperament is the characteristic combination of bodily, mental and moral qualities which together constitute the character and disposition of an individual and predispose him to act and behave in a particular manner. Dr. Puneet shows that no temperament type is good or bad, each temperament has its own strengths and weaknesses and with the prescription in Homeopathy, homeopath diminishes the weakness.
In this presentation Dr. Puneet explains different types of temperaments according to different homeopathy theories and views, their strengths and weaknesses, medicine selection and potency for different temperament people. Overall presentation is presented in a beautiful manner with enough pictures and explanations and anyone related to homeopathy and interested in knowledge about temperaments, will like to have a copy on his PC.
Most companies only consider their customers rational behavior, however, the key to successful value-based selling is understanding the difference between what people say they want – their explicit wants, such as lower prices - and what they are implicitly asking for, which could be recognition that they’re important, want genuine dialogue and feel the need to be taken seriously. Emotional understanding goes beyond the obvious explicit requests.
The value that customers perceive they are getting from your company therefore depends not only on their rational analysis of the product or service but also on their emotional response (“How will this make me feel?”) and their social response (“How will it make me look?” - “What will others think of me?”).
The document discusses various types of buyer-supplier relationships including transactional relationships, value-added exchanges, and collaborative/partnering relationships. It compares and contrasts transactional relationships with partnerships. Strategic alliances are defined as relationships based on mutual trust and open communication to reduce costs and improve quality. Supplier development aims to increase supplier efficiency through assistance. Effective buyer-supplier relationships require communication, trust, and a team approach. Relationship management also depends on internal team dynamics and understanding each party's goals.
Sales PowerPoint Slides include topics such as: analyzing your product/service, 6 value added techniques, gaining the competetive advantage, 6 ways for overcoming objections, how to sell features-benefits-solutions, reading your customer's signals, handling indecisive clients, closing the sale, how-to's and more. Slides can easily be tailored to your specific needs (make handouts, create overheads and use them with an LCD projector) and are available for license. 100+ PowerPoint presentation content slides. Each slide includes slide transitions, clipart and animation. System & Software Requirements: IBM or MAC and PowerPoint 97 or higher. Royalty Free - Use Them Over and Over Again. Once purchased, download instructions will be sent to you via email. (PC and MAC Compatible).
The document discusses various theories of motivation from Maslow's hierarchy of needs to Herzberg's two-factor theory, examining what drives human motivation including needs, goals, rewards, and relationships. It also presents McClelland's need for achievement, power and affiliation theory and explores motivation concepts like intrinsic and extrinsic factors. A case study example is given of a company that tried to improve working conditions and relationships but saw no increase in productivity, pointing to a need to better understand intrinsic motivation factors.
Sales is being radically redefined like never before. With buyers now in possession of unlimited information, online content is quickly becoming the dominant driver for commerce. Today anyone working in sales - and that includes entrepreneurs, business owners, doctors, and many others - needs to possess entirely new skills. Unfortunately most organizations are still using traditional selling models developed for a different time.
The News of Selling, based on the ideas in David Meerman Scott’s book “The New Rules of Sales and Service: How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business” shows how smart businesses large and small are discovering new opportunities, strengthening customer loyalty, and mastering real-time selling strategies.
Scott, author of the #1 bestseller “The New Rules of Marketing & PR” (published in 26 languages from Arabic to Vietnamese), demystifies the new digital commercial landscape and offers inspiring and valuable guidance for anyone not wanting to be left behind.
- Provide technical information
Assist in evaluation
Provide post purchase feedback
Decider: - Approve the purchase
Final decision maker
Gatekeeper: - Control information flow
Screening suppliers
Influencer: - Provide technical advice
Recommend suppliers
User: - Provide product specifications
Evaluate product performance
Top Management: - Approve major purchase
Provide budget & policy guidelines
4. Segmenting the Business Market
- Importance of Market Segmentation
- Bases for Segmenting Business Markets
- Geographic Segmentation
- Demographic Segmentation
- Psychographic Segmentation
- Behavioral Segmentation
- Benefit Segmentation
Hi All,
Now you can download my Presentation easily. I changed my Privacy setting.. I wish I can make more presentations for the young salesmen, but I am so busy these days and couldn't reply everyone who need my presentation. So here you can download now and present it to your teams etc.
Regards,
Shahzad Chohan
The document discusses how business buyers are evolving, requiring salespeople to adapt their strategies. It notes that the number of decision makers is increasing, and salespeople must understand each individual's influences and motivations. Additionally, buyers now have access to more information, expecting salespeople to demonstrate deep knowledge of how products meet customer needs. The document advocates decoding the decision dynamics within a buying team in order to effectively influence the purchasing process.
Retailers recognize the importance of customer analytics in understanding customer behavior and needs, but many are struggling to effectively analyze customer data and take action. While 93% of retailers view customer analytics as a competitive advantage, nearly two-thirds are unhappy with their current analytics capabilities. The document outlines challenges retailers face in collecting and linking customer data from various touchpoints, and providing a unified view of the customer journey to better personalize the customer experience.
Whitepaper definitive-guide-social-sellingDaniel Howard
This document provides an overview of social selling and its benefits. It discusses how social media has empowered business customers to research options online and participate in larger buying teams. This has changed the traditional sales process, as customers are now well-informed before engaging with salespeople. The document argues that social selling, using social media for listening, engagement and collaboration, allows salespeople to connect with customers earlier in their buying process and provide value through insights. It summarizes that while social selling shows benefits, most companies still lack formal social media strategies and training for their sales organizations to fully leverage social media.
This document discusses the rise of social selling and how it has become an inevitable consequence of social buying. It defines social selling as the use of social media by sales organizations for listening, customer engagement, and internal collaboration. It also outlines the key pillars of social selling - listening and learning about potential customers on social media, researching and relating to their needs, engaging and impressing them, and collaborating both internally and externally to close sales. The document argues that social media has empowered customers to research options online and make well-informed purchasing decisions, often completing over half the buying process before engaging with salespeople. Thus, social selling is an important strategy for sales organizations to connect with these socially-empowered customers.
This document discusses the rise of social selling and how it has become an inevitable consequence of social buying. It defines social selling as the use of social media by sales organizations for listening, customer engagement, and internal collaboration. It also outlines the key pillars of social selling - listening and learning about potential customers on social media, researching and relating to their needs, engaging and impressing them, and collaborating both internally and externally to close sales. The document argues that social media has empowered customers to research options online and make well-informed purchasing decisions, often completing over half the buying process before engaging with salespeople. Thus, social selling is an important strategy for sales organizations to connect with these socially-empowered customers.
This ebook covers the following topics with regard to social selling across an enterprise.
1) Balancing Relationship-Based Culture and Performance
2) Social Selling Satisfies Revenue Demand and Buyers Needs
3) Driving Organizational Change in a Social World
4) Become a Trusted Advisor & Win More Deals
5) How LinkedIn and Other Leading Companies Drive a Relationship-Focused Sales Culture
When it comes to acquiring and retaining customers, the goal should be to develop strategies that scale efficiently and make the most of every dollar. But to do that, you first need to
understand your target consumers.
So we surveyed 1,800 U.S. consumers, illuminating trends on how they discover new retailers, why they decide to try a retailer, and what convinces them to recommend a retailer to others. From there, we developed strategies and tactics that capitalize on those behaviors to help you maintain a steady flow of new and repeat customers.
Social Listening in Practice: Social SellingBrandwatch
This paper, one of the Social Listening in Practice use case series, is going to show you how social selling will bring your business into the sights of the 81% of consumers who are undertaking pre-purchase research online right now.
The ultimate guide_getting_started_with_social_selling (1)David Blake
This document provides guidance on implementing social selling across sales and marketing teams. It discusses how digital disruption has changed buyer behavior and the sales process. It then provides case studies of companies that have successfully adopted social selling, highlighting benefits like increased revenue and improved lead generation. The document also provides specific recommendations for how sales and marketing can operationalize social selling, such as empowering the sales team through content and tracking engagement. The overall message is that social selling requires aligning sales and marketing teams and changing processes to adapt to today's digital landscape.
This document provides an overview of social selling and how to implement it effectively. It discusses how social selling can benefit buyers, sales professionals, and marketing professionals. It also provides case studies of companies that have successfully adopted social selling. Key points covered include defining roles for sales and marketing, operationalizing social selling, incentivizing teams, and tracking results. The overall message is that social selling requires aligning sales and marketing goals and changing traditional models to remain effective in today's digital landscape where buyers research online.
How to deal with customer's intent by Mike Grehan Anton Shulke
Global headquarters is located in New York with additional offices in Toronto, London, Singapore, and Beijing. The document discusses various topics related to marketing including the differences between data retrieval and information retrieval, the importance of understanding intentions, different models of persuasion and involvement, and challenges with traditional marketing metrics and frameworks in the current digital landscape. It provides insights from experts on topics like machine learning, content experience, and the relationship between search and discovery.
The document discusses how the rise of social media has revolutionized marketing, sales, and customer relationships. It notes that customers now have more sources of information and influence outside of direct seller control. As a result, the sales process has shifted from educating prospects to engaging them, and from cold calls to qualified leads. The document recommends that companies adapt to this new environment through social selling - leveraging social networks to find prospects, build trust, and achieve sales goals. It provides tips on creating an online brand and engaging prospects through social media to facilitate relationships and sales.
In a new report, titled “Digital Shopper Relevancy,” Capgemini surveyed 16,000 digital shoppers across 16 developing and mature markets about their use of different channels and devices for shopping.
Assessment of most selling staples & FMCG products in mop & pop stores close ...BHOMA RAM
The document provides an overview of strategic planning in a military context. It discusses how strategic planning begins with proper administration and organization to define roles and responsibilities. This ensures efficient coordination and eliminates overlap. The document also outlines the basic classifications of military strategy - grand strategy, strategy, operations, and tactics - which help structure the chain of command and divide responsibility between levels. Overall, the document emphasizes how effective administration and organization are prerequisites for successful strategic planning in any large group pursuing an objective.
Informes PwC - Encuesta Total Retail GlobalPwC España
El informe "Hacia un modelo de Total Retail", elaborado por PwC, analiza las expectativas y hábitos de consumo del comprador online, a partir de 15.000 entrevistas a compradores digitales de todo el mundo, y las implicaciones para las compañías del sector de distribución y consumo en los próximos años.
Informe de PwC sobre las expectativas y hábitos de consumo del comprador onlineMaría Bretón Gallego
The document discusses 8 customer expectations for retailers identified from a survey of 15,000 online shoppers. The first expectation is a compelling brand story that promises a distinctive experience. The survey found that consumers are consolidating their shopping to just a few favorite retailers. This presents an opportunity for retailers that can emotionally connect with consumers through a strong brand narrative. Retailers need to focus on cultivating their brand to provide a consistent experience across all channels.
Capgemini has been tracking consumer shopping since 2002, gathering insights into the changing patterns of purchasing behavior from traditional high-street to multi-channel shopping.
Our most recent research - the Digital Shopper Relevancy Report 2014 - surveyed more than 18,000 digital shoppers from 18 countries.
Read the report to find out the role and use of digital channels (and devices), across the consumer purchasing journey today and in the future.
1. The Importance of Adaptability:
Continuous Changes in the Buyer/Seller Relationship
The clearest message we have discovered in our recent research at Huthwaite is this: too
many salespeople today are either, living in denial, or are simply out of touch with their
customers.
Many sellers just don’t seem to understand or appreciate the extent of buyer empowerment
or its implications. This is a wake-up call.
The marketplace has changed, and what is more, it is not done changing. Continuous change
has become the overriding character trait in the world of buying and selling. The combination
of dynamic technology and the customer’s use of that technology is the primary agent of that
change.
Missing Link
In the first quarter of 2012, we asked sellers “What was the greatest external challenge to
reaching targets last quarter?” Salespeople were quick to blame the economic environment,
increased competition and price focus of customers. Only 7.9% of respondents pointed to
“Changes in the customer buying process.”
We then asked “What will be the greatest external challenge to reaching targets next
quarter? Only 7.7% of respondents pointed to “Changes in the customer buying process.”
In other words, very few salespeople in early 2012 recognized the dramatic changes that have
been taking place in the customer buying process. More concerning was that even those few
who perceived that changes were taking place seemed to dismiss the likelihood of further
change.
We were rather astonished at the time, and thought that perhaps salespeople just hadn’t
been following or simply couldn’t wrap their heads around the massive transformation in the
marketplace wrought especially by the Internet and the explosion of social media.
By late 2012, nearly 66% of salespeople considered“a better understanding of how your
customers' buying behavior is evolving” as either essential or nearly essential to their
organization’ssuccess. In other words, 34% of salespeople still don’t consider changes in buyer
behavior a trend worth following.
2. Darwinism
Charles Darwin is almost universally credited with having said “it is not the strongest of the
species that survives, nor the most intelligent that survives… it is the one that is the most
adaptable to change.”
In point of fact he never said any such thing—butperhaps he should have done. It is certainly a
clever and pithy sentiment (unlike most of Darwin’sactual writings) and while it has nothing
at all to do with evolution, it is nevertheless an excellent management principle.
In fact, it may well be a basic tenet of survival in the jungle that is the modern business
world, just as running faster than grandma was for our ancestors a key to survival in the wild.
There are several fascinating, findings from our most recent research that bear some
consideration.
The first necessity for successful adaptation is the simple recognition that change is in fact
happening; the realization of a need to adapt at all. Surprisingly, many salespeople are either
somehow unaware of the changes taking place or else are just unwilling to face them.
This could have something to do with the 50% who’s companies either failed to achieve its
sales target or struggles to do so.
We asked: Which of these capabilities would you consider critical to your
organization’ssuccess to improve over the next 24 months:
“A better understanding of how your customers' buying behavior is evolving.”
o 87% regarded the proposition as at least worthy of consideration.
o Only 40% regarded such an understanding as essential.
“Marketing activities and messaging that is focused on buyer needs and business
drivers.”
o 88% regarded it as an important initiative.
o But again, less than 40% considered it essential.
Aligning sales and marketing.
o 76% regarded this as an important undertaking.
3. The Great Divide
Other interesting findings from our recent research include the following:
40% of sellers believe that customers “Engage directly with your sales people later in
the buying process than in the past.”
70% of sellers believe that customers “Shop around and compare offerings from a
greater number of vendors.”
Only 43% of sellers believe to some degree that customers “Undertake a lot of
research and know the solution they require before engaging directly with the sales
people.” Less than 10% actually believe it strongly.
Most astonishingly, only 34% of sellers today would state positively that customers
“Use social media and professional networks as research, evaluation and
recommendation tools when selecting vendors.” (That’s up from only 24% in early
2012—but still almost absurdly low)and less than 10% agreed to the proposition “very
much so.”
The reason this raised concerns can be supported by the 2012 IBMBuyers Preference Guide,
which found:
One-third of B2B buyers were already using social media
of various kinds (Twitter, blogs, online forums) to engage
with vendors and learn about products. Buyers who were
not necessarily the decision-makers but a level or two
below that, under 40 and in a position to influence a
decision, were even more likely to be using social media to
collect product information. And a full 75% of respondents
to the survey said they were likely to use social media in
the future as part of their purchasing decision.
The disconnect between sellers’ perceptions of the new buying paradigm and the reality is
really quite baffling. The simple fact is that if sellers hope to succeed in future, they are
4. going to have to come to grips with the technology-enabled changes that are sweeping the
marketplace.
On a more positive note, 94% of sellers recognize that customers now “require a greater level
of business acumen and industry knowledge from sales people.” And 90% of them realize
therefore that to succeed they “need to have greater levels of business acumen and be able
to provide business insight.” This does provide a solid focal point for their efforts.
The buying process is changing faster than sales organizations are responding.
Business customers are essentially socially empowered consumers — except they’re armed
with the resources, organization and profit motive of a corporation.
With 45% rating the outlook for their organisation in 2013 as better than 2012 it would seem
some considerable work needs to be done to shift and align to the new buyer.
It is time for salespeople to not only accept but embrace the fact that the old sales paradigm
is gone and it is not coming back. Our research reveals a fairly clear and practical agenda if
salespeople hope to adapt and thrive:
1. Focus on developing strong business acumen
2. Embrace the power of social media
3. Partner with Marketing — accept that they have a new sales role just as you have a
new micromarketing role; your jobs are now inextricably entwined
With shopping going online in a big way, it is a major challenge for the sellers to track the
consumer and the competition. Greg Moore, managing director, Huthwaite Asia-Pacific
discusses here how sellers can optimize social media to focus on customers buying behaviour
and navigate the sales process:
In the past, when bricks and mortar reigned supreme, a seller’s competitors used to be the guy
down the street peddling his wares or perhaps in another country reachable only via post or
telephone. Now, competitors are generally unknown and everywhere courtesy of one element
which has played a role in all of our lives – the internet.
One significant result of the proliferation of the internet is social media, which has reduced the
barriers and boundaries between people facilitating the ease of doing business say, from a remote
location in Tanzania to a store in New York City. It has lessened costs and reduced labour
expenses by making communications a breeze by reducing the time taken to communicate
messages.
The change is not only in the mode of communications between businesses. It also extends to the
relationship between buyers and sellers. More and more, consumers are relying on information
5. resources available online in order to research their purchases. Online conversation creates a
level of uncensored transparency and will often include reviews and queries from other potential
customers. Retailers must find a way to engage consumers on a social level whilst promoting
their products and services through addressing feedback both positive and negative.
Sellers have to be aware of changing dynamics in buyer’s preferences and adapt accordingly,
finding new ways to intermediate in the customers’ purchasing/buying journey. Huthwaite, the
pioneer in buyer behavior research, has uncovered evidence indicating that by focusing on the
buyer first, sellers can then uncover how to meet their needs – leveraging sales and marketing in
a more aligned and fluid fashion. Therefore, sellers are able to detect rapid changes in customers
buying behaviour and accordingly cater to these new and ever-changing preferences.
Rather than view social media as a competing tool, sellers should optimise these direct channels
to their target consumers. Here are four ways that sellers can use social media to navigate the
sales process:
Research/Brand Platform: Social media channels enable sellers to understand the kind of user
behaviours or opinions in a closer and quicker setting. One need not spend much on research to
seek the type of buyers to approach. In the past, sellers who wanted information about consumer
behavioural patterns may employ the use of research companies or send individuals out to ask
questions and gather and compile the information to study and make conclusions from the
research. Now, with the advent of social media, a company can just go to Facebook or online
blogs to read what consumers are saying about their products and services or observe the people
coming to their websites as well as using the search engine optimization tool to deduce the
familiarity of their brand name. The latter is definitely much cheaper and less time-consuming.
Observing the kind of behaviour when it comes to product purchases online and the behaviour of
buyers on cyberspace will provide much insight into the needs of their target consumers.
Prospecting: Social media is useful for a prospecting in the B2B environment to learn about the
latest news and developments of your prospects businesses. This can then be used to channel
your messages. For instance, if the individual prospect blogs, or posts on LinkedIn, then you can
learn about what is important to them and what is likely to strike a chord when you approach
them.
Building Relationships: Social media channels enable buyers to make their grievances known
and sellers can learn more about their buyers’ problems and issues with the products and services
and address them. This can enhance buyer confidence, help to build the relationship between the
buyer and the seller, enable the seller to easily identify the needs of the target consumer and
ultimately cater for these needs.
Given potential buyers can interact with organisations at an individual level and corporate level;
it makes it imperative that there is consistent messaging – a “buyer-focused” approach and
strategy implemented and managed across all social media channels.
Achieving Brand Consistency: Consistency in branding and messaging is a necessary
promotion any social media strategy. By continuously reaching out to buyers online and
6. leveraging on the relationship, sellers can deliver their key messages in a targeted and popular
stream of media. Sellers can communicate with their customers on social media platforms and
build relationships with their clients, consumers and prospects; a level of engagement that was
previously unavailable.
Rather than viewing selling in a social world as a difficult and complicated process, sellers
should optimize their social media efforts through leveraging activities across all channels in a
positive and consistent fashion. Focus on the advantages posed by social media rather than its
drawbacks and make use of them to facilitate the efficiency of sales processes. The alternative is
to ignore a channel that is rapidly gaining in popularity and importance with consumers.