Jordan-based global pharmaceutical Hikma has transformed its delivery of compliance training with a new cloud-based technology that engages and educates employees.

1. Hikma Pharmaceuticals is a fast growing multinational
pharmaceutical group founded in 1978 in Jordan
Listed on London Stock
Exchange and NASDAQ
Dubai
11 Countries Supplying global markets
29Manufacturing plants

2. UK Bribery Act
FCPA (Foreign Corrupt Practices Act)
Global Anti-Corruption Standards
Local Anti-bribery and Corruption Laws
Essential for Hikma to comply and abide with
the global & local laws, codes & regulations:

3. We conduct our business in
adherence to principles of quality,
integrity, transparency, dignity and
respect for all.
SAID DARWAZAH, HIKMA CHAIRMAN AND CEO
“

4. 2011
What Hikma needed…
No Compliance Department
Flying to multiple global locations
delivering face-to face training
Training the trainer to roll out on site.
Working through interpreters
Global consistency in the message and
the deliveryNo documentation
Background
A defined scope and a strategy
A technology partner with industry experience
A reliable & engaging eLearning solution to
deposit information and deliver training.
To maintain “the human factor”

5. The Process
You want everything at the
same time. You want the best.
You always want to go big from
the beginning. In the end we
decided to take small steps.
And from there it grew.
“ We held focus groups and involved
people from different departments to test
our drafts and adapted as we went along
We created multiple drafts of all the
material to ensure the learning reflected
everyday real-life situations
TalenTeam guided us through the
process with industry best-practice

6. Challenges
Emails set up differently in
different countries created
technical complexity
Helping people to understand
how important it was and
what the consequences
would be
Changing the
“tick box” mindset

7. Hikma Chairman and CEO, Said Darwazah made a
video that was sent to all employees explaining how
the importance of this project
Support came from the highest level
Leading by example: the Hikma board were the first
team to experience the new learning platform and
made it clear this needed to be taken very seriously
A few employees were elected as ‘compliance
champions’ to support the project on the ground

8. Today Hikma have..
An online training program in 7 languages
With content relevant to function and role.
A comprehensive compliance program that:
 Teaches employees about compliance
 Tests their understanding
 Uses colourful & engaging animation and videos
 Is accessible from home or from the office
 Provides a solid foundation for rolling out the next 7
modules
 Is more efficient and will save time, money and energy!
100% Adoption

9. We are so proud of the results. We
have created a new benchmark for
all the other departments in the
firm. We are excited about what is
to come.
HAYA IMAM, GROUP COMPLIANCE OFFICER AT HIKMA
PHARMACEUTICALS
“This has been a new experience for
everybody. Once you start you begin to
understand the possibilities it throws up
new dilemmas. That takes time. It has
been an enormous learning curve, very
intense and very satisfying.