Less than 1/3 of all IT projects are successfully completed on-time and on-budget. This presentation highlights the hidden problems and causes, as well as providing the solutions to resolve these crippling issues.

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The Hidden Causes
of
System Implementation
Failures
and
How to avoid them.

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Agenda
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Problem -> Cause -> Solution

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We are on a mission
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Combat the stress and impact
of failed system
implementations.
Through education, resources
and tools that dramatically
improve project success rates.

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About Jonathan
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About Luke
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How significant is the problem?
Studies referenced:
Harvard Business Review
Mckinsey & Company
Gallup Business Review
Project Management Institute
Standish Group
Geneca
University of Ottawa
Problem -> Cause -> Solution

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Failures – The unpleasant reality
<1/3
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successfully completed on
time and on budget
Are successfully
completed on
time/budget
of all IT projects
Standish Group finds

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Failures – The unpleasant reality
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McKinsey finds IT
projects disappoint by?
56%
47%
7%
Cost overrun
Schedule overrun
Benefit shortfallBenefit Shortfall
Cost over-run
Schedule over-run

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Failures – The unpleasant reality
75%
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anticipate their
software projects are
“Doomed from the start”
of business &
IT executives
“doomed from the start”
Source: Geneca

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Failures – The unpleasant reality
80%
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of people admit they
spend at least half their
time on…
reworkre-work

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Failures – The unpleasant reality
Only
55%
of people feel that the
business objectives
of their projects are
clear to them.
Business objectives
© Skop.es Pty Ltd 2016

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Failures – The unpleasant reality
33%
of projects fail because
of a lack of…
involvement from
senior management.
Involvement from
senior management
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Critical Success Factors
Critical Success Factors
Problem -> Cause -> Solution

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A Critical Success Factor (CSF) is an element that is
necessary for an organisation or project to achieve
its mission.
For example, a CSF for an IT project is “User involvement”.
Critical Success Factors
Two uses: Common causes of failure -&- Criteria for success

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Critical Success Factors
User Involvement
Executive / Management Support
Clear Statement of Requirements Proper Planning
Hardworking, Focused Staff
Realistic Expectations
Smaller Project Milestones
Competent Staff
Ownership
Clear Vision & Objectives
Standish Group – Large IT projects
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Critical Success Factors
User Involvement
Executive / Management Support
Clear Statement of Requirements
Proper Planning
Hardworking, Focused Staff
Realistic Expectations
Smaller Project Milestones
Competent Staff
Ownership
Clear Vision & Objectives
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Project concept Formal set up Implementation

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Critical Success Factors
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Executive and User Engagement
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Too late to fix!
Setup & Requirements Testing & Sign off

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Executive and User Engagement
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Nothing to fix

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Measuring / Monitoring Engagement
Measuring
Engagement
Net Promoter Score for
projects!
Actions and Purpose focused
measures of engagement.
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Measuring / Monitoring Engagement
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Executives
Actions
How much time do you have
scheduled for contribution to this
project?
Purpose
Rate the level of impact this
project will have on your team and
department?

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Measuring / Monitoring Engagement
Users
Actions
What new capabilities have you
advocated for, will you be testing
the new system to verify its
delivery?
Purpose
Do you believe that the new
system will improve our
organisation, and understand
how?
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Critical Success Factors - Resources
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Free tools!

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Success Factors Checker
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Online CSF Checker
- 13 plain English questions (with answers supplied)
- Research outcome based scoring weighting
- Graphical feedback
- Based on our CSFs for system implementations
http://www.criticalsuccessfactorschecker.com/

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Success Factors Checker
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Success Factors Checker
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Setting up for a successful
System Implementation
Problem -> Cause -> Solution

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Analysis of our own projects
LCUBED projects – focus on preparation
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Successful Set-up
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Requirements definition
Project Management
Technology selection

30. Activities
Success
Factors
Deliverables
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Successful Set-up
• Functional requirements
• Business case
• Savings & Benefits
• Documentation
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Requirements definition
• User involvement
• Executive engagement
• Statement of objectives
• Realistic expectations
• Business vision
• Workshops
• Survey
• Consultations / Focus groups
• Communications

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Successful Set-up
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Requirements definition

32. Activities
Success
Factors
Deliverables
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Successful Set-up
• Risk mitigation plan
• Gant charting
• Change / Comms. program
• Project Charter
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• Planning
• Documenting
• Scheduling
• Resourcing
Project Management
• Proper Planning
• Risk mitigation
• Project Schedule / plan
• Communications planning

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Successful Set-up
System selection
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Project Management

34. Activities
Success
Factors
Deliverables
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Successful Set-up
• Match to requirements
• Selection criteria &
transparency
• Set & agreed price
• Credibility & relationship
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• Interviewing
• Reviewing
• Apprising / comparing
• Selecting
• Technology fit (gap)
• Selection Criteria
• Clear documentation
Technology selection

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Successful Set-up
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Technology selection

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Three things to
remember
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Conclusion

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Preparation trumps delivery (to avoid failure)
CSFs awareness imperative (hidden causes)
Know the What, How, Who & When
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Requirements definition
Project Management
Technology selection
Conclusion

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Thank You
Luke@Skop.es Jonathan@Skop.es