This document describes an integrated health system that includes 22 hospitals with 2,800 licensed beds, 180 medical group clinics, and provides care for 822,000 health plan members. It discusses evolving consumer expectations in healthcare, such as wanting empathetic, always-on, empowering, personalized, transparent, simplified, and frictionless experiences from their healthcare providers and plans. The system aims to meet these expectations through safety, quality, excellent patient experience, access, stewardship, and engaged caregivers.

1. Helping people
live the
healthiest lives
possible®

2. Integrated System
22
Hospitals
2,800
Licensed Beds
180
Medical Group
Clinics
822,000
SelectHealth
Members

3. Customer
Consumer
Pa7ent Subscriber
Member
Caregiver
Community

4. Consumer Expecta7ons in Healthcare
Empathe7c
Always-on
Empowering
Personalized
Transparent
Simplified
Fric7onless
-
-
CONSUMER
Expecta7ons
SAFETY | QUALITY | PATIENT EXPERIENCE | ACCESS | STEWARDSHIP | ENGAGED
CAREGIVERS

5. Helping people
live the
healthiest lives
possible®