This document discusses various healthcare leaders and organizations. It mentions Chris Bormann of HDR, Marc Boom of Houston Methodist, and Laura Forese of New York-Presbyterian. It provides statistics about New York-Presbyterian such as having 10 hospital campuses, over 3.6 million patient visits in 2018, and over 25,000 deliveries in 2018. It discusses concepts like patient experience, culture, consumer journeys, and using data to improve outcomes. It also mentions Thomas Howell of Mayo Clinic and Kevin Mahoney of University of Pennsylvania Health System.

1. Chris Bormann
Director, Health
HDR

2. Marc L. Boom, M.D.
President and Chief
Executive Officer
Houston Methodist

3. 1919
Houston Methodist
2019

4. Houston Methodist

7. Laura L. Forese, M.D.
Executive Vice
President and Chief
Operating Officer
New York-Presbyterian

8. New York’s #1 Hospital & Two Top-Ranked Medical Schools
A POWERFUL PARTNERSHIP

9. PROVIDING CARE
ACROSS NEW YORK
hospital campuses, NYP’s
extraordinary doctors, nurses, and
staff provide outstanding care to
patients across the region.
At 10
3.6 MILLION
PATIENT VISITS IN 2018
693,454
ED VISITS IN 2018
10,263
PHYSICIANS IN 2018
4,067
BEDS IN 2018
25,857
DELIVERIES IN 2018

10. Single Standard of Care

12. Embracing diversity, inclusion, and belonging
CULTURE OF RESPECT

13. Consumer Journey
Take Diagnostic
Test
Decide
Treatment
Pay for
Services
Prepare
for Visit
Follow
Care Plan
Schedule
Appointment
Find
Provider
Wellness &
Chronic Mgmt.
Provider
Encounter
1. 2. 3. 4.
5.
6.7.8.9.

14. Patient Experience at NewYork-Presbyterian
Instill confidence
Reduce suffering
Address staff needs
Lift up and connect the team

15. Thomas Howell, M.D.
Assistant Medical Director
of Patient Experience,
Mayo Clinic
Medical Director of Patient
Experience, Mayo Clinic
Health System

17. Kevin B. Mahoney
Chief Executive Officer
University of
Pennsylvania Health
System

18. Guiding Principles

19. “let’s visit some hotels …”
Hospital • ity

20. The Pavilion

21. A Clear Path, A Sense of Place

22. Providing Respite & Connection

23. Empowering the Patient

24. Don’t forget outpatient space

25. Smart Data, Better Outcomes