The Future of the Scrum Master Role
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We will explore the role of Scrum Master in the context of the changing agile landscape and how this role is likely to evolve in the future. Agile teams have sprung up in many organizations; large and small. Scrum – a framework for developing and sustaining complex products – has evolved as the framework of choice for a majority of these agile teams. Samir Penkar embarked on a journey to understand the changing nature of the Scrum Master role from multiple perspectives – career, responsibilities, the skills required, measures of success for a Scrum Master, and the future of the role. His research data included over 350 responses from an online survey, observations and a host of in depth interviews. Join Samir to explore future of the Scrum Master role. Samir Penkar is the COO of Simulation Powered Learning, a company that uses real-life simulations to turn knowledge into performance. An early adopter of agile principles & practices, Samir has coached numerous teams in adopting and growing the agile mindset. He is the author of the program management book From Projects to Programs. He loves dogs, kites and is a curious student of health and lifespan. www.simulationpl.com
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• How the responsibility and expectations of a Scrum Master are different than that of team members
• How different leadership styles play into understanding the role of the Scrum Master
• The importance of trust in a Scrum Master/team relationship
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Scrum is certainly not a foolproof framework as it does have its own set
of limitations; which is the reason why it may not be the best fit for
every team or product. There are other Agile and Lean approaches too,
like Kanban or XP.
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I try to address some of the misunderstandings of the Scrum Master Role
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Similar to The Future of the Scrum Master Role
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This document provides an overview of Scrum, including its key roles, events, artifacts, and principles. Scrum is a framework for managing complex projects that require frequent collaboration and feedback. It uses short "sprints" to incrementally develop work into a potentially shippable product increment. The core Scrum roles are the Product Owner, who manages priorities and requirements, the Development Team, who do the work, and the Scrum Master, who facilitates the process. Events include Sprint Planning, Daily Scrums, Sprint Review, and Sprint Retrospective. Artifacts include the Product Backlog and Sprint Backlog. The goal is to continuously improve through transparency, inspection, and adaptation each sprint.
Team maturity scale: How old is your team?
The document discusses measuring team maturity through a simplified maturity model. It proposes that teams progress through chaotic, mid-life, and mature stages. In the chaotic stage, teams need a "dictator" to provide structure and direction. The mid-life stage involves a "teacher" to help teams learn self-management skills within constraints. In the mature stage, teams need a "coach" to advance further. The document outlines metrics for evaluating engineering ability, communication, client relationships, team engagement, and leadership to determine a team's maturity.
Тетяна Іванова “Team Maturity Scale: How Old Is Your Team?” - Lviv PMDay
The document discusses team maturity and how to measure it. It presents a simplified maturity model with three stages: chaotic, mid-life, and mature. The chaotic stage needs a dictator, the mid-life stage is managed by a teacher, and the mature stage needs a coach. It then provides examples of metrics to measure different aspects of team maturity, including engineering ability, communication, client relationships, team engagement, and leadership.
Agile a to z chapter 3 - scrum master
This document discusses the role of the Scrum Master according to the Scrum Guide. The Scrum Master serves the Product Owner, Team, and Organization by helping to fulfill the demands of agility, including facilitating events like the Daily Scrum, Sprint Planning and Retrospective. The Scrum Master also helps remove impediments and ensures adherence to Scrum values and principles to guide the team and organization towards more effective agile practices.
Анна Лаврова: Meet me halfway, right at the border line – як перетворити зуст...
Kyiv Project Management Day 2016 Анна Лаврова: Meet me halfway, right at the border line – як перетворити зустрічі на свято
Сайт конференції: http://pmday.org/
Спільнота в мережі Linkedin: http://bit.ly/PMDayLin
Спільнота в мережі facebook: http://bit.ly/PMDayKyivFB
Twitter конференції: https://twitter.com/LvivPMDay
Scrum Mastery Mastering Empathy & Biases
The document provides information about an Agile consultant named Anuj M Ojha. It includes details of his certifications and experience in Agile coaching and training over 13 years. It also lists some of the organizations he has worked with to help them implement Agile practices and deliver value through continuous improvement.
Agile scrum training
This document provides an introduction to Agile and Scrum. It discusses the principles of Agile, including the Agile Manifesto. Scrum is presented as an Agile framework consisting of roles, ceremonies, and artifacts. The roles of Product Owner, Scrum Master, and Engineering Team are defined. Ceremonies like Sprint Planning, Daily Scrum, Sprint Review and Retrospective are explained. Artifacts such as Product Backlog, Sprint Backlog and Burn Down Chart are also summarized. User stories, estimation techniques, and definitions of done are covered as part of requirements and planning in Scrum.
Scrum Master Servant Leader or Secretary?
At the end of 2017 the Scrum Alliance announced the launch of the Advanced Certified ScrumMasterTM (A-CSMTM) program. Are you ready for “advanced” Scrum Mastery? Here’s a way to tell.
Does your organization see the Scrum Master as someone who:
- Takes minutes at all Scrum events?
- Updates burndown charts?
- Is time-sliced across multiple Development Teams?
If you answered “yes” to any of the above, then join us to learn what good Scrum Masters REALLY do, what skills they need to improve and what items in the organization they need to focus on to become GREAT Scrum Masters.
Scrum- Anit Patterns
Scrum is an agile framework that uses short iterations and frequent delivery to develop products. Some common anti-patterns that can hurt Scrum productivity include absent stakeholders at sprint planning, outdated product backlogs, teams taking on more work than they can handle, and lack of preparation or participation at important Scrum events like daily stand-ups, sprint reviews, and retrospectives. Monitoring anti-patterns through tools like sprint burndown charts and discussions at retrospective meetings can help teams improve by addressing issues and making changes.
How to hire a Scrum Master
The document provides guidance on how to hire a Scrum Master. It suggests interviewing candidates to understand their experience with Agile frameworks, Scrum roles and processes, personality fit for the role, and hands-on assessment of Agile skills. The interviewer should understand the Scrum Master role and assess the team's needs. Candidates should demonstrate a servant leader mindset, passion for Agile values and continuous improvement, strong communication and motivation skills, and the ability to facilitate Agile ceremonies.
Scrum Master 101
This document provides an overview of the roles and responsibilities of a Scrum Master compared to a traditional Project Manager in a Waterfall methodology. It describes how a Scrum Master is primarily focused on facilitating Agile ceremonies like planning, daily standups, and retrospectives. Their key responsibilities include removing impediments for the team, coaching them in Agile practices, and helping to manage team dynamics. The document also provides examples of questions for clients and candidates to determine if a Scrum Master role and individual are a good fit.
Mentoring is a Scrum Master Super Power
Scrum Masters are core to creating an environment to help teams be as effective as possible. They are responsible for ensuring the team lives up to the Agile values and principles. The team is their primary focus.
What should a Scrum Master do when an individual on the team is struggling and the focus on the team is not an effective response?
Mentoring leverages skills that Scrum Masters practice every day but it is different in some key dimensions. This deck supports a conversation between Laura Richardson as she talked with Syndey Kimball, CSM about her mindset shift from Scrum Master to Mentor. The conversation was enriched by Monica Cassman, the mentee who worked directly with Sydney as they took the journey together.
The webinar covered:
1) Review the characteristics of the Certified ScrumMaster role
2) Explore the role of Mentor
3) Learn from Monica about how she benefited from the Mentor/Mentee relationship
4) Discuss steps that Scrum Masters can take to add Mentor skills and tools to their own toolkit
Agile leadership seminar for senior managers
This document describes an agile leadership training program. It discusses common questions that managers face in an agile context, such as how to ensure strategy is followed and support for teams is provided. The training aims to help managers enhance their understanding of organizational dynamics, reflect on their leadership challenges, and learn new agile techniques. Participants will work through real-life scenarios with trainers who have experience implementing agile methods and coaching agile leadership. The vision is for managers to help create flexible organizations by effectively managing stakeholder relationships and contexts while focusing on leadership.
Introduction Professional Scrum Developer for Java
Introduction to the official PSD for Java training from scrum.org. It doesn't cover all topics from the official curriculum, and serves as a intro and teaser to actually follow the official training.
Agile coaching
There are three levels of agile coaching: organizational coaching works with management to improve the organization's structure and agility; team coaching works with one or more teams to improve practices like Scrum; and technical coaching works with a team on code quality practices like refactoring, testing, and design patterns. A coach may work on more than one level, helping both a team and organization or team and technical practices.
Scrum Master: Role or Responsibility?
The document discusses the career path for Scrum Masters. It begins by defining the Scrum Master role and qualities of an excellent Scrum Master. It then addresses the debate around whether Scrum Master is a role or a career. The document proposes a 3-level career path for Scrum Masters, including levels for Scrum Master, Senior Scrum Master, and Agile Coach. It outlines the proposed responsibilities, experience, skills, and certifications needed to progress through each level. The goal is to clearly define expectations and provide a path for professional growth to position the Scrum Master job as a true career.
Scrum framework-- Beginner to intermediate level
This is a very basic and significant presentation slide on the Scrum Framework. It can assist someone who wants to start his/her Scrum journey.
Product Agility: 3 fundamentals from the trenches
There is no silver bullet for Product and Business Agility.
On this talk you will know which are the fundamentals and some of the initiatives in place in the OutSystems Engineering Journey to better responding rapidly and flexibly to ours customers demands.
Scrum role introduction – the scrum master
This document discusses the role of the Scrum Master. It provides an overview of the Scrum Master's responsibilities which include removing impediments, facilitating meetings like the daily scrum, and ensuring the team follows the Scrum process. It also gives examples of scenarios a Scrum Master may face and how they could address them, such as a team member being late or a team not being on track to finish a sprint. The document recommends tools a Scrum Master can use to help guide their work, like a checklist to review how the team and product owner are adhering to Scrum practices.
Transforming Managers for an Agile Deployment - Agile Tour Montreal 2017
Presentation at Agile Tour Montreal 2017 by Maurizio Mancini of Exempio. This presentation is an overview of what role software managers could play in an Agile world.
Similar to The Future of the Scrum Master Role (20)
Тетяна Іванова “Team Maturity Scale: How Old Is Your Team?” - Lviv PMDay
Тетяна Іванова “Team Maturity Scale: How Old Is Your Team?” - Lviv PMDay
Анна Лаврова: Meet me halfway, right at the border line – як перетворити зуст...
Анна Лаврова: Meet me halfway, right at the border line – як перетворити зуст...
Introduction Professional Scrum Developer for Java
Introduction Professional Scrum Developer for Java
Transforming Managers for an Agile Deployment - Agile Tour Montreal 2017
Transforming Managers for an Agile Deployment - Agile Tour Montreal 2017
Recently uploaded
AI Transformation Playbook: Thinking AI-First for Your Business
I dive into how businesses can stay competitive by integrating AI into their core processes. From identifying the right approach to building collaborative teams and recognizing common pitfalls, this guide has got you covered. AI transformation is a journey, and this playbook is here to help you navigate it successfully.
L'indice de performance des ports à conteneurs de l'année 2023
Une évaluation comparable de la performance basée sur le temps d'escale des navires
L'objectif de l'ICPP est d'identifier les domaines d'amélioration qui peuvent en fin de compte bénéficier à toutes les parties concernées, des compagnies maritimes aux gouvernements nationaux en passant par les consommateurs. Il est conçu pour servir de point de référence aux principaux acteurs de l'économie mondiale, notamment les autorités et les opérateurs portuaires, les gouvernements nationaux, les organisations supranationales, les agences de développement, les divers intérêts maritimes et d'autres acteurs publics et privés du commerce, de la logistique et des services de la chaîne d'approvisionnement.
Le développement de l'ICPP repose sur le temps total passé par les porte-conteneurs dans les ports, de la manière expliquée dans les sections suivantes du rapport, et comme dans les itérations précédentes de l'ICPP. Cette quatrième itération utilise des données pour l'année civile complète 2023. Elle poursuit le changement introduit l'année dernière en n'incluant que les ports qui ont eu un minimum de 24 escales valides au cours de la période de 12 mois de l'étude. Le nombre de ports inclus dans l'ICPP 2023 est de 405.
Comme dans les éditions précédentes de l'ICPP, la production du classement fait appel à deux approches méthodologiques différentes : une approche administrative, ou technique, une méthodologie pragmatique reflétant les connaissances et le jugement des experts ; et une approche statistique, utilisant l'analyse factorielle (AF), ou plus précisément la factorisation matricielle. L'utilisation de ces deux approches vise à garantir que le classement des performances des ports à conteneurs reflète le plus fidèlement possible les performances réelles des ports, tout en étant statistiquement robuste.
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NewBase 20 June 2024 Energy News issue - 1731 by Khaled Al Awadi_compressed.pdf
Greetings,
Hawk Energy is pleased to present you with the latest energy news
NewBase 20 June 2024 Energy News issue - 1731 by Khaled Al Awadi
Regards.
Founder & S.Editor - NewBase Energy
Khaled M Al Awadi, Energy Consultant
MS & BS Mechanical Engineering (HON), USAGreetings,
Hawk Energy is pleased to present you with the latest energy news
NewBase 20 June 2024 Energy News issue - 1731 by Khaled Al Awadi
Regards.
Founder & S.Editor - NewBase Energy
Khaled M Al Awadi, Energy Consultant
MS & BS Mechanical Engineering (HON), USAGreetings,
Hawk Energy is pleased to present you with the latest energy news
NewBase 20 June 2024 Energy News issue - 1731 by Khaled Al Awadi
Regards.
Founder & S.Editor - NewBase Energy
Khaled M Al Awadi, Energy Consultant
MS & BS Mechanical Engineering (HON), USAGreetings,
Hawk Energy is pleased to present you with the latest energy news
NewBase 20 June 2024 Energy News issue - 1731 by Khaled Al Awadi
Regards.
Founder & S.Editor - NewBase Energy
Khaled M Al Awadi, Energy Consultant
MS & BS Mechanical Engineering (HON), USAGreetings,
Hawk Energy is pleased to present you with the latest energy news
NewBase 20 June 2024 Energy News issue - 1731 by Khaled Al Awadi
Regards.
Founder & S.Editor - NewBase Energy
Khaled M Al Awadi, Energy Consultant
MS & BS Mechanical Engineering (HON), USAGreetings,
Hawk Energy is pleased to present you with the latest energy news
NewBase 20 June 2024 Energy News issue - 1731 by Khaled Al Awadi
Regards.
Founder & S.Editor - NewBase Energy
Khaled M Al Awadi, Energy Consultant
MS & BS Mechanical Engineering (HON), USA
MECE (Mutually Exclusive, Collectively Exhaustive) Principle
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Unlock the full potential of the MECE (Mutually Exclusive, Collectively Exhaustive) Principle with this comprehensive PowerPoint deck. Designed to enhance your analytical skills and strategic decision-making, this presentation guides you through the fundamental concepts, advanced techniques, and practical applications of the MECE framework, ensuring you can apply it effectively in various business contexts.
The MECE Principle, developed by Barbara Minto, an ex-consultant at McKinsey, is a foundational tool for structured thinking. Minto is also renowned for the Minto Pyramid Principle, which emphasizes the importance of logical structuring in writing and presenting ideas. This presentation includes a clear explanation of the MECE principle and its significance. It offers a detailed exploration of MECE concepts and categories, highlighting how to create mutually exclusive and collectively exhaustive segments. You will learn to combine MECE with other powerful business frameworks like SWOT, Porter's Five Forces, and BCG Matrix. Discover sophisticated methods for applying MECE in complex scenarios and enhancing your problem-solving abilities. The deck also provides a step-by-step guide to performing thorough and structured MECE analyses, ensuring no aspect is overlooked. Insider tips are included to help you avoid common mistakes and optimize your MECE applications.
The presentation features illustrative examples from various industries to show MECE in action, providing practical insights and inspiration. It includes engaging group activities designed for the practice of the MECE principle, fostering collaborative learning and application. Key takeaways and success factors for mastering the MECE principle and applying it in your professional work are also covered.
The MECE Principle presentation is meticulously designed to provide you with all the tools and knowledge you need to master the MECE principle. Whether you're a business analyst, manager, or strategist, this presentation will empower you to deliver insightful and actionable analysis, drive better decision-making, and achieve outstanding results.
LEARNING OBJECTIVES:
1. Understand the MECE Principle
2. Improve Analytical Skills
3. Apply MECE Framework
4. Enhance Decision-Making
5. Optimize Resource Allocation
6. Facilitate Strategic Planning
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Transport Solution
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
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Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
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Enabling Digital Sustainability by Jutta Eckstein
This is a New Zealand wide meetup event with meetup groups from Auckland, Wellington and Christchurch attending and open to anyone with an interest in digital sustainability or agile. All welcome. Joke, this is how it started. Jutta is now also available in Germany, i.e. hosted by Berlin/Brandenburg
According to the World Economic Forum, digital technologies can help reduce global carbon emissions by up to 15%. However, digitalization also comes with some challenges. Thus, if we want to make a positive impact by increasing sustainability, we need to address challenges like the digital divide, energy consumption of IT, or the rise of electronic waste. In this talk, I want to explore how Agile can help to leverage Digital Sustainability.
一比一原版(lbs毕业证书)英国伦敦商学院毕业证如何办理
原版一模一样【微信：741003700 】【(lbs毕业证书)英国伦敦商学院毕业证成绩单】【微信：741003700 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。
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【主营项目】
一.毕业证【q微741003700】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！
二.真实使馆公证(即留学回国人员证明,不成功不收费)
三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）
四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度)
如果您处于以下几种情况：
◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】
◇面对父母的压力，希望尽快拿到；
◇不清楚认证流程以及材料该如何准备；
◇回国时间很长，忘记办理；
◇回国马上就要找工作，办给用人单位看；
◇企事业单位必须要求办理的
◇需要报考公务员、购买免税车、落转户口
◇申请留学生创业基金
留信网认证的作用:
1:该专业认证可证明留学生真实身份
2:同时对留学生所学专业登记给予评定
3:国家专业人才认证中心颁发入库证书
4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
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办理(lbs毕业证书)英国伦敦商学院毕业证【微信：741003700 】外观非常简单，由纸质材料制成，上面印有校徽、校名、毕业生姓名、专业等信息。
办理(lbs毕业证书)英国伦敦商学院毕业证【微信：741003700 】格式相对统一，各专业都有相应的模板。通常包括以下部分：
校徽：象征着学校的荣誉和传承。
校名:学校英文全称
授予学位：本部分将注明获得的具体学位名称。
毕业生姓名：这是最重要的信息之一，标志着该证书是由特定人员获得的。
颁发日期：这是毕业正式生效的时间，也代表着毕业生学业的结束。
其他信息：根据不同的专业和学位，可能会有一些特定的信息或章节。
办理(lbs毕业证书)英国伦敦商学院毕业证【微信：741003700 】价值很高，需要妥善保管。一般来说，应放置在安全、干燥、防潮的地方，避免长时间暴露在阳光下。如需使用，最好使用复印件而不是原件，以免丢失。
综上所述，办理(lbs毕业证书)英国伦敦商学院毕业证【微信：741003700 】是证明身份和学历的高价值文件。外观简单庄重，格式统一，包括重要的个人信息和发布日期。对持有人来说，妥善保管是非常重要的。
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japanese language course in delhi near me
Next is the Nihon Language Academy in East Delhi, renowned for its comprehensive curriculum and interactive teaching methods. They boast a faculty of experienced educators with a blend of both Indian and Japanese nationals. The academy provides extensive support for JLPT exam preparation along with personalized tutoring sessions if needed. Nihon Language Academy also arranges exchange programs with partner institutes in Japan, which provides students an opportunity to experience Japanese culture and language first-hand.
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Lukas Rycek - GreenChemForCE - project structure.pptx
Projekt GreenChemForCE
Podporujeme zelený chemický průmysl ve střední Evropě
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AI Transformation Playbook: Thinking AI-First for Your Business
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L'indice de performance des ports à conteneurs de l'année 2023
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Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
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NewBase 20 June 2024 Energy News issue - 1731 by Khaled Al Awadi_compressed.pdf
NewBase 20 June 2024 Energy News issue - 1731 by Khaled Al Awadi_compressed.pdf
MECE (Mutually Exclusive, Collectively Exhaustive) Principle
MECE (Mutually Exclusive, Collectively Exhaustive) Principle
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...
Sustainable Logistics for Cost Reduction_ IPLTech Electric's Eco-Friendly Tra...
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Satta Matka Dpboss Kalyan Matka Results Kalyan Chart
Kalyan Chart Satta Matka Dpboss Kalyan Matka Results
Kalyan Chart Satta Matka Dpboss Kalyan Matka Results
Lukas Rycek - GreenChemForCE - project structure.pptx
Lukas Rycek - GreenChemForCE - project structure.pptx
The Future of the Scrum Master Role
- 1. Samir Penkar Future of the Scrum Master Role
- 2. We turn knowledge into skills through exciting and challenging simulations Project Management | Agile | Scaled Agile Framework | Leadership Our clients What makes us different ● Hands on experiential learning through simulations ● Experienced and practicing instructors ● PMI charter R.E.P program partner ● Mindset of continuous improvement
- 4. Three pronged research strategy 1. Survey 2. In-depth interviews 3. Observations and social media research
- 7. Full time or part-time role?
- 8. Before they became a Scrum Master...
- 9. Top challenges ● Management not understanding agile mindset ● Coordination outside the team, imposed delivery dates, technical disagreements ● Org culture, org structure, lack of mandate ● Dealing with non-agile part of the organization ● Creating T-shaped people ● Getting people to really work as a team ● Leadership expects reporting in a waterfall fashion ● Doing something useful on the team in addition to the scrum master role
- 10. How do you measure the success of a Scrum Master? ● They succeed if the team succeeds ● Delivery of product from the team ● Team’s satisfaction ● The same way you measure the success of a sports coach ● We don’t measure Scrum Master success ● We should never measure individual roles ● Happiness Index from team and business ● On the maturity of the team ● We don’t see Scrum as a job, just a role
- 11. Career path for a Scrum Master ● Depends on the company ● There is no need to grow further - Scrum Master role covers individuals, teams and organization ● There’s no such thing ● Agile Coach ● Become a RTE (Release Train Engineer) ● A Scrum Master stays a Scrum Master
- 12. What I should have asked in the survey? ● How should CEO and Executive Leadership value a Scrum Master? ● Do you think a Scrum Master needs to have a technical background? ● Is Scrum a modern panacea or snake oil? ● How will the role stay relevant? ● What are the top three benefits of Scrum you’ve experienced? ● Is Scrum the only way to be agile? ● How should the Scrum Master progress in their career? ● Do teams always need a Scrum Master or is it a temporary role? ● Why did you become a Scrum Master?
- 14. Insights
- 15. Insights and guidance ● Understand business drivers and/or technology ● More and more junior folks are becoming Scrum Masters ● Facilitation is the a key skill for a Scrum Master to “master” ● Be a Scrum Master for at least two teams simultaneously ● Part time Scrum Master role is here to stay in some orgs ● Seek out additional responsibilities beyond a Scrum Master role ● Get familiar with DevOps ● Guard against confirmation bias
- 16. “The best way to predict your future is to create it.” Abraham Lincoln
- 17. Q&A
- 18. Thank You