The formation of the DEP IT support program is organized around five axes: hardware, operating systems, networking, application and software development, and preparation for the workplace. Trainees will learn to install, optimize, and troubleshoot hardware and software, configure Windows and Mac operating systems, set up networking equipment and active directory, develop skills in applications like Word, Excel, Access, and programming languages like Visual Basic, and prepare for their job search and career through communication and time management training.

1. The formationof DEP in IT supportisorganizedaroundthe followingfiveaxes:
Equipment
· Operatingsystems
· The networking
· The applicationandsoftware development
· Preparationforthe workplace
Hardware (370 hours)
· Recognitionof hardware and software componentsof aPC.
· Installingajob:assembly,electrical measurements,multi-boot,device installation,automated
installation,WindowsandLinux platforms.
· Restorationof Position:diagnostics,WindowsRecoveryConsole,cloning.
· Optimizationof ajob:preventive maintenance,BIOS,Windowsregistry,scripts.
Operatingsystems(210hours)
· Windows:ConfigurationGUI,userprofiles,grouppolicies,utilities,scheduledtasks,scripts,security,
powerplant,Volume Management.
· Mac OS: Assistedinstallation,volumemanagement,configuration.
· Commandline mode cmd:basiccommandsand advancedbatchfiles.
Networking(240hours)
· NetworkingEquipment,OSIlayermodel andTCP/IP, collisiondomains,communicationprotocols,
routing,subnetting,Linux.
· InstallingaWindows2008R2 server,active directory,resource sharing.
Applicationandsoftware development(380 hours)

2. · MicrosoftWord, Excel,PowerPoint:basicfunctionandadvancedmacros,customize the interface
configuration.
· MicrosoftAccess2010: tables,advancedqueries,formulairesetsub-forms,macros,statesandsub-
states.
· Adobe Dreamweaver
· Visual Basic2015: data structuresandlogical,graphical controls,dialogs,menus,bars,tables,files.
· Remote SupportSoftware:teamviewer,logme in,windowsrdp.
Preparationforthe workplace (200 hours)
· Trade andTraining
Problemsolving
· Findinginformation
· Career:jobsearch,resume,jobinterview,careerplanning,careerguidance.
· ProfessionalInteractions
· Time management
· Assistance call center
· EnglishCommunication