This document provides an overview of Moonshot Insurance's flight delay products. It discusses (1) their Flight Delay at Departure product which provides compensation for delays over 1.5 hours through lounge access or cash, (2) how the product works and is subscribed to either standalone or embedded, (3) customer journeys for claims, and (4) opportunities to expand their parametric travel insurance range to include products for flight cancellations and delays at arrival.

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Productfeatures
Customerjourney
Pricing
Flight Delay at Departure

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Industryinsights
33%
of travellersconsidera delayas a stressfactorduringa trip(3rd
concern)
17.5 Bn €
isthe costof poorEuropeantraffic managementin 2018
6%
of low-costflightswere delayed>
1 hourin 2018
55%
of businesstravellerswould like proactiveassistancein the
eventof delays,flight cancellations,etc.
+105%
increasein flight delaysin Europein 2018
Vs 3.5%traffic increase
17 Mn
Europeanpassengershavebeenaffectedbylongdelaysin
2018
Flight delays aregetting more andmorecommon The entire Industry is impacted Soas the consumers whowant things tochange

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FLIGHT DELAYAT DEPARTURE
Annualpass (covering 6 flights) or subscriptionperflight
• Flightdelay>1h30& <12h
• Anykindofcommercialflightwithoutlimitation(regular,lowcost)
• Anydestinationwithouttimeorairlinelimits
• Immediatecompensation
• 6flightsguaranteed/year/ insuree(withinthepass)
Lounge access or 20€in cash
Compensation
Flight Delay at Departure – Product Features
3
ELIGIBILITY
• Theformmustbefilledat least3 daysbeforetheflightdeparturedate
• Nostrikeplannedforthetraveldate
LIMITATIONS
• Schedules&capacityofthelounge
• Compliancewithaccesspoliciesofthelounges
LOCALISATION • Theentireworld
EXCLUSIONS
• Delaysinferiorto1.5 hourandmorethan12hours
• Whatiscoveredbyotherguarantees(i.eoverbooking,flightcancelation,missed
connection,flightdelayatarrival)
• Whatdoesnotapplyfortheguarantee– (nuclearincident,act ofwar,riots,civil
war)
MAIN PRODUCT FEATURES

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More than just travel insurance,a customer's ally
Our innovation”Flight Delayat Departure"is aninsurancethatis partof ourparametrictravel insurancerange
Itworkswithan automatictriggeranddoesnotrequireany
interventionfromthecustomerand noproofofentitlementto
compensation
Simple, fast and there when you truly need it !
o Real-time tracking of worldwide flight plans, all
airlines, all geographies
o Instant voucher generation in lounge anywhere in the
world
o Real-time customer information
o Real-time cash compensation
HOW DOES IT WORK ?
WHAT MAKES IT UNIQUE ON THE MARKET ?

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Subscription process – Standalone insurance
Theclient mustsubscribeto the"Delayat departureproduct"via the MoonshotInsurancesubscriptionform fromthe distributor'sMobileApp
*visualsareinfrench
The customerfills in his/her first
and lastname
He/she providesflight data The algorithmcalculates the
amount of the premium
The customerfills in hispersonal
information
The customermust check the
information and has the
possibilitytomodify itif
necessary
He/she must accept the T&Cs
and can proceed with the
payment

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Subscription process – Embedded insurance
3completed fields
Through the customerprofilecollection 5data type tobe filled
(date,hour, flight number, departure airport,
number ofpassengers )
Flightinsured !
Theflight is registeredwithin
theappin orderto
automatically trigger a
compensation !

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Theclient getsautomatically 20€
in cash if there is no lounge
Flightdetailregistration
(D-3)
D-4
Thedelay is detected byMoonshot
Insurance whoproactively triggers the
compensation
10minlater
Theclientgoestotheairporttotakehis
flight
D -Day 10min later
OR
H
H
7
Theclient instantly getsane-mailwithan
attachedvoucher
Theclientcan getaccess totheVIP
space & loungeoftheairport
Claim CustomerJourney– Flight Delay at Departure

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VERBATIM-Flight Delayat Departure
Martin,39 yearsold, financialcontroller
« We were just getting of the taxi with Melany when Moonshot Insurance informed
us that our flight was delayed & that could go straight to the lounge access after checking-in our
luggage. It was a relief to avoid the crowded boarding platform and enjoy a good movie well seated
incalmarea»
Melany &Lucas,30 & 32 years old , Project manager& art director
« Experiencing a flight delay with a restless child can make the trip really painful. However thanks to
Moonshot Insurance which entitled me to a compensation or a lounge I indulged my son with a
yummyburgerhedeservedaftersuchahurry! »
Weensurecustomer
satisfactionby proactively
notifying them and
compensating them when
they need it the most !

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To go further– Flight Cancellation Insurance(EU261)
Our parametrictravel range with automatedtrigger extendsto otherproducts
Flight Cancelation Insurance(EU261)
FLIGHTCANCELATIONINSURANCE
(EU261)
 Flightcancellationbytheairline
 Anytypeofcommercialflightwithoutrestriction
 Anydestination
 Fastrefund(within2to7 days)
 1 insuredloss/contract
10,5%
is the average annual increase in flight cancellations over
the period 2012-2018vs. 1.5% traffic increase
2/3
Passenger flights cancelledbyairlines
47%
of cancelled passengers didnot receive any type of
compensation

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Claim customer journey– Flight Cancelation Insurance
Automatedclaims management
Moonshot insurance asksits
partnerto trigger the payment
Moonshot Insurance recordsthelossand
automatically triggers the claim
process
As soonasthe cancellation is identified,
Moonshot Insurance is notified in real time
Moonshot Insurance checks
the eligibilityof thecustomer'sflight
Then the customer can use
the money collected directly
from their partner account !
1 Flight is cancelled // Flight entitledtocompensation package €250
* The subscription process is similar to the "Flight delay" product

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To go further– Flight Delay at Arrival
Our parametrictravel range with automatedtrigger extendsto otherproducts
17 Million European passengers
have been affected by long delays
in 2018
55% of business travellers would like
proactive assistance in the event of
delays, flight cancellations, etc.
33% of travellers consider a delay
as a stress factor during a trip (3rd
concern)
FLIGHT DELAY AT ARRIVAL
 Delay from 4h
 Any type of commercial flight without restriction
 Any destination
 Quick refund (within 2 to 7 days)
 1 guaranteed claim / contract
From 250 € to 600 €
Depending on the eligibility of the flight and / or the distance flown
Compensation

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To go further– Flight Delay at Arrival
H+48
Thedelay is detected byMoonshot
Insurance,whichtriggers the claim
Documentanalysisbyourpartner
The travellerreceives anemail from Moonshot
Insurance indicating thatthedelay hasbeen detected and
thathewill receive anotheremailin 48hours.
Thetravellerreceivesonhisbankaccounta
compensationbetween250€ and
600€.
J+5
Theplanearriveslate
Thetravellerreceives:
• Acompensationof250 €pertransferiftheflight
isa fixedpriceflight
• Ifeligibleflightvariablecompensation,hefillsout
anonlineform
H

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Thank you !