The Delta Model

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The document outlines the Delta Model strategy for creating economic value, leadership, and sustainable financial performance through long-term customer relationships. The model focuses on developing a total customer solution to lock customers into a company's system through operational processes centered on customer feedback and continuous learning, as measured by performance metrics that improve innovation over time.

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The Delta Model Discovering New Sources of Profitability in a Networked Economy

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The Delta Model

1. The Delta Model Discovering New Sources of Profitability in a Networked Economy

Editor's Notes

Hax And Wide II.2001

The Delta Model

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