This document discusses the importance of emotional intelligence. It explains that emotional intelligence involves the ability to recognize, understand, and manage emotions both in oneself and others. Developing emotional intelligence can benefit organizations in many ways, such as improving sales, customer service, staff retention, leadership, resilience, engagement, communication, loyalty, employee well-being, innovation, and conflict resolution. The document advocates building emotional intelligence capacity through training to realize these benefits.

1. Siegfried Lange
The Business Case for
Emotional Intelligence

2. Why is Emotional Intelligence Important?
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3. What is Emotional Intelligence?
• Recognise
• Understand
• Manage
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4. Recognise
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5. Building capacity you can Trust
BUT WE ARE HERE TO …
Run after Money
Stay on top of the Money Game
Make Money
Pump Money into the Organisation
This is why they run a sinking Ship

6. Building capacity you can Trust
The Rat Race Tragedy
Even when you win the Rat race u still feel like a RAT
R – Run down
A – Activated
T – Time bomb

7. • Where do your emotions come from?
• What controls/impacts your emotions?
• Who has the last say about this?
Understand
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8. 5 Areas that control our thinking
• 3 Times
• Concept about our Value
• Wild Horse Rules
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9. Times
P
a
s
t
Present Future
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10. How the times we live in effect today:
Past Present Future
Adapted from TED
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11. Areas influencing our thoughts
P
a
s
t
Present Future
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12. BREAKING FREE FROM THE PAST
From to
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13. What does Debt do?
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14. Areas influencing our thoughts
P
a
s
t
Present Future
Personal Value
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15. Concept about our Value
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• Never change
• Not linked to what you are doing / performance
Value

16. • Why do we struggle at times to keep our minds on
beneficial things?
Understand
The answer is found in
A SET OF RULES
that govern our thinking!
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17. Rules controlling your thoughts
3 Rules =
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18. The first rule is true about
The same is true about your:
•Relationships
•Thoughts
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19. The second rule is human nature
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20. The second rule is human nature
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Who’s hand would
you look at
FIRST?

21. The third rule
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22. Who had the
negative
message
about
themselves?

23. The third rule is locked in sub-
conscious
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Sub-conscious/ What I
do not know
Conscious/ What I do
know
My “Complete” Mind
My Feelings

24. Rules controlling your thoughts
=
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25. Areas influencing our thoughts
P
a
s
t
Present Future
Personal Value
Past, present,
future and
personal
value are all
Wild Horse
grazing fields
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26. Any IDEAS?
• Identify Wild Horse Thoughts
• Deal with Emotional Debt
• Exalt Future Dreams
• Argue with Present Challenges
• Search for Stable Value Link.
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Going forward from here?
Easiest is to book a EQ training with us!

27. Why is Emotional Intelligence Important?
Building capacity you can Trust
• Recognise self & others
Emotions
• Understand
• Manage

28. Why is Emotional Intelligence Important?
Building capacity you can Trust
• EQ & Sales Force
• EQ & Customer Service (internal & external)
• EQ & Staff Retention
• EQ & Leadership
• EQ & Resilience
• EQ & Engagement
• EQ & Communication
• EQ & Loyalty
• EQ & Employee Wellness
• EQ & Innovation
• EQ & Conflict
• ……

30. Siegfried Lange
Cell: 0811281626
E- Mail: sigi@capacitytrust.com
www.capacitytrust.comCall us @ 061 - 222520
Book to give away!