The Body Shop values natural ingredients, animal-free testing, and environmental and social responsibility. The document discusses The Body Shop's target market of well-educated women and men ages 18-55 interested in ethical products. It aims to reinvigorate the brand for existing customers and introduce it to new audiences. Research found low brand awareness, with many unaware of The Body Shop's stances. While values were important to consumers, convenience was a higher priority than environmental friendliness.