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The 8 Wrong Questions
Agencies Are Asking About
      Social Media
Jay
      Baer
    Convince & Convert

www.convinceandconvert.com
     www.jaybaer.com
digital marketing conference for agencies

  Early Bird Rate: just $699 before May 31
              www.bolo2012.com
 Ask about the 3P Track for Agency Leaders (Principals, Presidents, Partners)
@jaybaer
#SocialAgency
@jaybaer
#SocialAgency
Wha t’ s the H o t N e w
     T r e n d W e C a n B r in g t o
              O u r C lie n t s ?
@jaybaer
#SocialAgency
A B e tte r
   Q u e s t io n :




@jaybaer
#SocialAgency
What will deliver more value to your clients, doing
       Facebook better, or launching on Pinterest?
       Social media isn’t inexpensive, it’s just different
       expensive.
       ABO. Always Be Optimizing.




@jaybaer
#SocialAgency
Wha t’ s the B e s t Wa y
             to G e t F a c e b o o k
              L ik e s & T w it t e r
@   jaybaer
                   F o llo w s ?
#SocialAgency
A B e tte r
   Q u e s t io n :




@jaybaer
#SocialAgency
“Likes” are the new “hits” – a dead giveaway.
       Social connections are a trailing indicator of
       success, not a leading one.
       84% of Facebook fans are current or former
       customers.




@jaybaer
#SocialAgency
Facebook gives you a maximum 16% open rate
       for free.
       Most brands’ PTAT and Reach is much lower.
       Especially on Facebook, it’s ALL about interaction.




@jaybaer
#SocialAgency
T h e g o a l is n ’ t t o
           b e g o o d a t s o c ia l
                  m e d ia .

           T h e g o a l is t o b e
           g o o d a t b u s in e s s
             be c a us e of
              s o c ia l m e d ia .
@jaybaer
#SocialAgency
H o w C a n We M a k e a
       V ir a l V id e o t h a t G e t s
       T h o u s a n d s o f V ie w s ?
@jaybaer
#SocialAgency
A B e tte r
   Q u e s t io n :




@jaybaer
#SocialAgency
38%
                   of
                Yo u T u
                   be
                V id e o
                s Get
                1, 0 0 0
                V ie w s
@jaybaer            +
#SocialAgency
It’s not viral unless it is.
       Most videos that go viral are carefully seeded, and
       part of a larger program.
       Think of video as a mid-funnel tactic, rather than
       top of funnel.
       Optimize with search terms,
       description, target prospects and
       current customers.
       Be helpful.
@jaybaer
#SocialAgency
How Muc h Mone y
            S h o u ld W e P u ll F r o m
         E m a il t o P a y f o r S o c ia l
@   jaybaer
                      M e d ia ?
#SocialAgency
A B e tte r
   Q u e s t io n :




@jaybaer
#SocialAgency
Social is largely an opt-in construct.
        Use social to keep the brand top-of-mind among
        people who have given permission.
                       E m a il is
          Use email toM athe brand top-of-mind among
                      keep d o n n a
          people who have given permission.
                  F a c e b o o k is
                    Lady G aga
                  S a m e T h in g ,
                      B u t W it h
@   jaybaer      a Fre s h C oa t
#SocialAgency
Email subscriptions in social
       Social subscriptions in email
       Cross-platform testing and optimization




@jaybaer
#SocialAgency
H o w C a n W e C o n v in c e
             O u r C lie n t s T h a t
         W e ’ r e G o o d a t S o c ia l
@   jaybaer
                   M e d ia ?
#SocialAgency
A B e tte r
   Q u e s t io n :




@jaybaer
#SocialAgency
Retain more clients.
       Up-sell new services to clients.
       Improve your conversion rate.
       Generate inbound leads.




@jaybaer
#SocialAgency
@jaybaer
#SocialAgency
@jaybaer
#SocialAgency
H o w C a n We C re a te a
         K ille r S o c ia l M e d ia
        C a m p a ig n T h a t G e t s
                 N o t ic e d ?
@jaybaer
#SocialAgency
A B e tte r
   Q u e s t io n :




@jaybaer
#SocialAgency
Social happens fast, but results accrue slowly.
       Winning hearts and minds a few at a time, not
       many at a time.
       You earn the right to promote, you don’t buy it
       (usually).




@jaybaer
#SocialAgency
F o c us o n ho w to
                B E s o c ia l.

           W o r r y le s s a b o u t
           h o w t o D O s o c ia l
                   m e d ia .
@jaybaer
#SocialAgency
H o w C a n We G e t
     In f lu e n t ia l B lo g g e r s t o
     W r it e A b o u t O u r C lie n t ?
@jaybaer
#SocialAgency
A B e tte r
   Q u e s t io n :




@jaybaer
#SocialAgency
Don’t confuse influence and audience.
       Emerging voices are delighted to be asked, and
       much more likely to participate.
       Influence is no match for advocacy.
       Start with customers first.
       If the company is creating all the chatter, you’re
       doing it wrong.

@jaybaer
#SocialAgency
GroupHigh.com




@jaybaer
#SocialAgency
H o w C a n W e F in d a
           S o c ia l M e d ia G u r u t o
             A d d to O u r Te a m ?
@jaybaer
#SocialAgency
A B e tte r
   Q u e s t io n :




@jaybaer
#SocialAgency
Wha t H a p p e ns
N e x 13?– “The 23 Social and Digital Services Your
  June t
   Agency Should be Selling, but Probably Isn’t“
        Register now: http://ar.gy/23services

   August 29 – “A Guru or the Gang? Evaluating the 4
   Methods of Social Media Staffing“
   October 6-8 – BOLO 2012
digital marketing conference for agencies

  Early Bird Rate: just $699 before May 31
              www.bolo2012.com
 Ask about the 3P Track for Agency Leaders (Principals, Presidents, Partners)
Jay
      Baer
    Convince & Convert

www.convinceandconvert.com
     www.jaybaer.com

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The 8 Wrong Questions Agencies are Asking about Social Media

  • 1. The 8 Wrong Questions Agencies Are Asking About Social Media
  • 2. Jay Baer Convince & Convert www.convinceandconvert.com www.jaybaer.com
  • 3. digital marketing conference for agencies Early Bird Rate: just $699 before May 31 www.bolo2012.com Ask about the 3P Track for Agency Leaders (Principals, Presidents, Partners)
  • 6. Wha t’ s the H o t N e w T r e n d W e C a n B r in g t o O u r C lie n t s ? @jaybaer #SocialAgency
  • 7. A B e tte r Q u e s t io n : @jaybaer #SocialAgency
  • 8. What will deliver more value to your clients, doing Facebook better, or launching on Pinterest? Social media isn’t inexpensive, it’s just different expensive. ABO. Always Be Optimizing. @jaybaer #SocialAgency
  • 9. Wha t’ s the B e s t Wa y to G e t F a c e b o o k L ik e s & T w it t e r @ jaybaer F o llo w s ? #SocialAgency
  • 10. A B e tte r Q u e s t io n : @jaybaer #SocialAgency
  • 11. “Likes” are the new “hits” – a dead giveaway. Social connections are a trailing indicator of success, not a leading one. 84% of Facebook fans are current or former customers. @jaybaer #SocialAgency
  • 12. Facebook gives you a maximum 16% open rate for free. Most brands’ PTAT and Reach is much lower. Especially on Facebook, it’s ALL about interaction. @jaybaer #SocialAgency
  • 13. T h e g o a l is n ’ t t o b e g o o d a t s o c ia l m e d ia . T h e g o a l is t o b e g o o d a t b u s in e s s be c a us e of s o c ia l m e d ia . @jaybaer #SocialAgency
  • 14. H o w C a n We M a k e a V ir a l V id e o t h a t G e t s T h o u s a n d s o f V ie w s ? @jaybaer #SocialAgency
  • 15. A B e tte r Q u e s t io n : @jaybaer #SocialAgency
  • 16. 38% of Yo u T u be V id e o s Get 1, 0 0 0 V ie w s @jaybaer + #SocialAgency
  • 17. It’s not viral unless it is. Most videos that go viral are carefully seeded, and part of a larger program. Think of video as a mid-funnel tactic, rather than top of funnel. Optimize with search terms, description, target prospects and current customers. Be helpful. @jaybaer #SocialAgency
  • 18. How Muc h Mone y S h o u ld W e P u ll F r o m E m a il t o P a y f o r S o c ia l @ jaybaer M e d ia ? #SocialAgency
  • 19. A B e tte r Q u e s t io n : @jaybaer #SocialAgency
  • 20. Social is largely an opt-in construct. Use social to keep the brand top-of-mind among people who have given permission. E m a il is Use email toM athe brand top-of-mind among keep d o n n a people who have given permission. F a c e b o o k is Lady G aga S a m e T h in g , B u t W it h @ jaybaer a Fre s h C oa t #SocialAgency
  • 21. Email subscriptions in social Social subscriptions in email Cross-platform testing and optimization @jaybaer #SocialAgency
  • 22. H o w C a n W e C o n v in c e O u r C lie n t s T h a t W e ’ r e G o o d a t S o c ia l @ jaybaer M e d ia ? #SocialAgency
  • 23. A B e tte r Q u e s t io n : @jaybaer #SocialAgency
  • 24. Retain more clients. Up-sell new services to clients. Improve your conversion rate. Generate inbound leads. @jaybaer #SocialAgency
  • 27. H o w C a n We C re a te a K ille r S o c ia l M e d ia C a m p a ig n T h a t G e t s N o t ic e d ? @jaybaer #SocialAgency
  • 28. A B e tte r Q u e s t io n : @jaybaer #SocialAgency
  • 29. Social happens fast, but results accrue slowly. Winning hearts and minds a few at a time, not many at a time. You earn the right to promote, you don’t buy it (usually). @jaybaer #SocialAgency
  • 30. F o c us o n ho w to B E s o c ia l. W o r r y le s s a b o u t h o w t o D O s o c ia l m e d ia . @jaybaer #SocialAgency
  • 31. H o w C a n We G e t In f lu e n t ia l B lo g g e r s t o W r it e A b o u t O u r C lie n t ? @jaybaer #SocialAgency
  • 32. A B e tte r Q u e s t io n : @jaybaer #SocialAgency
  • 33. Don’t confuse influence and audience. Emerging voices are delighted to be asked, and much more likely to participate. Influence is no match for advocacy. Start with customers first. If the company is creating all the chatter, you’re doing it wrong. @jaybaer #SocialAgency
  • 35. H o w C a n W e F in d a S o c ia l M e d ia G u r u t o A d d to O u r Te a m ? @jaybaer #SocialAgency
  • 36. A B e tte r Q u e s t io n : @jaybaer #SocialAgency
  • 37. Wha t H a p p e ns N e x 13?– “The 23 Social and Digital Services Your June t Agency Should be Selling, but Probably Isn’t“ Register now: http://ar.gy/23services August 29 – “A Guru or the Gang? Evaluating the 4 Methods of Social Media Staffing“ October 6-8 – BOLO 2012
  • 38. digital marketing conference for agencies Early Bird Rate: just $699 before May 31 www.bolo2012.com Ask about the 3P Track for Agency Leaders (Principals, Presidents, Partners)
  • 39. Jay Baer Convince & Convert www.convinceandconvert.com www.jaybaer.com

Editor's Notes

  1. Insert magic 8-ball
  2. Content marketing reasons?
  3. Insert 1 ST graphic