The 10 most admired bpm companies

www.insightssuccess.in
July-2019
VOL 7
ISSUE 2

From the
Editorhe BPM sector is re-shaping to maintain its growth
Ttrajectories. And, remains as a game changer.
Each year turned outs, but one thing remains certain i.e.
uncertainty.
By each passing year, one thing that remains constant in the
global business arena is uncertainty! As dynamic businesses are
embracing and developing multi processes and objectives, the
demand of BMP has witnessed a steep rise. In order to keep them
efficient as well as to reduce the costs across business functions,
business process management (BPM) has evolved as the need of
the hour.
With the motto to cross 350 Billion USD in revenue by 2025,
industry reports suggest that India’s IT&BPM sector has
presently recorded double-digit growth of around 143 Billion
USD.
As the global powerhouse, the Indian BPM industry has
exhibited rapid evolution in terms of expanding their vertical and
exploring new geographical markets offering a considerably
wider spectrum of services over the years. The unique ability to
deliver enterprising solutions through multi-platform and
productive services have flourished as a disruptor in today’s
business world.
Even though having the availability of several software solutions
in the market to effectively manage business processes, which
has come a long way from the manual effort required in BPM.
However, does this indicate an end to the need of people in the
industry? Are robots and software programs all set to take over?
The answer is ‘No’. But, rather, the fact is businesses are
increasingly opting for a mix of both – BPM and Robotic
Process Automation (RPA). This sector is continuously helping
clients in achieving business success in the coming years.
Capitalizing on newer technologies and re-skilling the workforce
to face the challenges of the digital era will only help the sector
grow further.
Progressive steps in the right direction at the right time will be
the key to success for the Indian BPM industry to further
strengthen and be the backbone for the services industry.
BPM Industry:
A way Forward!
Shruti P. Jambhale

SME-SMO Executive Manoj Shelge
Circulation Manager Tanaji
Digital Marketing Manager Prashant Chevale
Technical Specialists Amar, Pratiksha
Co-designer Savita Pandav
Art & Picture Editor Rahul Kavnekar
Art & Design Head Amol Kamble
Associate Designer Poonam Mahajan
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Editor-in-Chief Pooja M. Bansal
Managing Editor
Shruti P. JambhaleExecutive Editor
Devasish Kanojiya
RNI NUMBER: MAHENG/2018/75953
Business Development Executive Asif Patel
Business Development Lead Ashwini Pahurkar

ARTICLE
A CASE STUDY
The Power of Digital
Transformation:
A Case Study
20
34 16
INDUSTRY OUTLOOK
NEW TECHNOLOGIES IN THE
FILED OF MARKET RESEARCH
EXPERT’S CORNER
ONLINE REPUTATION MANAGEMENT
& THE CORPORATE WORLD:
LEGAL PERSPECTIVE
CXO STANDPOINTS
10
COVER STORY

26
Flowian Solutions
Directing Innovative
Digital Transformations
28
Integral Interface
Management Consultancy
Giving Your Business A Makeover
30
One Point One
Solutions Ltd.
In Pursuit of Excellence
36
Openweb Solutions
Transforming Ideas into Reality
38
Quest Global Technologies
Digitally Transforming
Enterprises with Innovation

ver the years, businesses have evolved. Along with the businesses, multi processes have
Oevolved over the years. As a result of the this, the BPM platforms are evolving throughout
the years to meet the needs of growing and ensuring the fit into the ever-changing definition
of ‘digital transformation’. This overflowing business market has influenced us to create our latest
edition “The 10 Most Admired BPM Companies”. This will assist consumers to choose their one of
the most admired BPM companies. Assessing the versatile scenario perceptions, our Insights Success
Magazine has brought into light the companies who excels in serving its customers with prompt
security solutions.
In this issue, we have specially featured QuickBPM as the Cover Story. QuickBPM is a
comprehensive business process management (BPM) suite that enables organizations to automate
business processes quickly.
Apart from this, we have chosen Flowian Solutions which is a process innovation solution provider.
Integral Interface Management Consultancy Private Limited- a service provider of training &
other services in Mumbai, Maharashtra. 1 Point 1 Solutions- as a business process management
(bpm) company, one point one solutions ltd offers technology, finance and analytical solutions to
simplify, invigorate, and strengthen other organizations’ operations. Openweb Solutions -a fast
growing Technology Service Provider in eastern India. It’s an amalgamation of cutting edge software
solution and data-driven development paradigms. Quest Global Technologies is one of the India’s
leading software consulting firm.
We have encompassed the article “Online Reputation Management & the Corporate World:
Legal Perspective” written by industry expert Adv. Anant Sharma. “New Technologies In The
Filed Of Market Research” written by Jyoti -Founder & MD of Allegiant Market Research
Service and Consultancy Pvt. Ltd.
Along with all this, we have a Case Study written by an industry expert.
So, flip the pages of our magazine and explore interesting insights into the world of business!
Growing BPM Landscape
10
MOST
ADMIRED
BPM
T
H
E
C O M P A N I E S

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Quick, Easy,
Reliable
and Affordable
Products and
Services
is what we
offers!
‘‘‘‘‘‘‘‘
ncepted in July 2013, quickBPM
Iis a Mumbai based company
aiming to transform the business
world. Enabling process efficiencies
across businesses, company offers a
wide range of well-designed, software
products at competitive prices in order
to help businesses in embracing
technology and become digitally agile.
It is basically a comprehensive
business process management suite
that enables organizations to develop
IT applications. In short, it’s a strongly
needed BPM/RAD platform which is
flexible enough to develop application
as per the business requirements and
rugged enough for performance and
security.
10
MOST
ADMIRED
BPM
T
H
E
C O M P A N I E S

The Fantastic Four
The company is directed by the dreamers and profound
partners – the theMohit Vohra, CEO, Nandkishore Desai,
Director CSMO, Manish Kotian, CTO,and the and
Sanjay Deokule, Founder.the
Sanjay Deokule the founder of the company, has more than,
two decades of experience in the technology space. He is
one of the true visionary, who dreamt of a company and a
solution that could simplify the process automation at an
affordable cost for organizations.
Mohit Vohra the CEO, has over two decades of varied,
experience in the IT industry and has been working with
large IT organizations like Microsoft, IBM, and Infor. He
has experience in software sales, implementations and
support services. He has been involved in some large IT
transformations in a senior position with four big
consulting. His focus is to scale the organization and build
delivery capability and strengthen customer relations.
Nandkishore Desai Director and CSMO, has been with the,
company from past four years and has a vast business
experience spanning more than three decades in the
business world. He has been involved in the strategy and
building the organization strengths around sales and
marketing.
Manish Kotian the CTO, is responsible for Product,
Development and Quality Assurance. He has successfully
accomplished the task of making quickBPM the most
comprehensive yet easy to use and scalable BPM product
suite available in the industry.
Apart from all these incredible team members, quickBPM
has a board of advisors who help guide the organization and
assist the management team in moving towards the
ambitious growth targets.
Inception Tale
The quickBPM’s fantastic four had a strong belief about the
product applicability. Product development was a
combination of engineering and evolution process. It took
around three years to engineer and build the first version of
quickBPM. Here, at quickBPM, the wasDesigner Studio
mainly text-based, where the deployment environment was
always web-based and developed for on-premise and hosted
models.
After the initial implementations, the product usability
feedback was analysed critically and the evolution process
started. A strong focus was kept to ensure that quickBPM is
extremely ‘Easy-To-Use’. The designs were made GUI-
based with many usability improvements done in
deployment environment. Though, this had a major impact
on the cost and schedule of go-to-market, it paid in long run
as company is able to satisfy demands of different stake
holders at different level. It is ensuring better acceptance of
quickBPM within the customer organizations.
Tackling the Challenges
Team quickBPM have more than two decades of experience
as IT heads of large corporate houses. So, they were fully
aware of the challenges faced by any end user organization
in developing, implementing and supporting IT
applications.
Also, they are well aware of the thing, that if this platform
provides out-of-box modules for document management,
analytics, reporting, notification then it defiantly helps other
all the organizations to build a full-fledged IT application.
Thus, quickBPM can help in improving efficiency and
effectiveness of the organization. With this thought-process,
the founders are working from day one and build a product
as per the initial blueprint.
Eminent Services
The company endeavours to solve business problems by
providing reliable and affordable solutions. “Initially, we
will focus on all aspects of IT systems i.e. Product,
Implementation and Support. As we scale we will focus
more on process, product and support excellence.” shared
We aspire to be a
Global company
with Indian
footprint
‘‘‘‘‘‘‘‘

the team of quickBPM. Furthermore, they said
“Implementations will be done by our partners. We will
focus more on enablement and support.”
Currently, the company offers product licences for their
own products and to ensure adoption it also helps to deploy
and support the solutions sold to its customers. quickBPM
has been used by many of the large and mid-tier
organizations. It is used for business process automation
around non-ERP processes in various industries like,
Media, Financial Services, Professional Services and
Manufacturing.
Using quickBPM platform, the company has developed
qbCRM++, a CRM tailor made for equipment
manufacturers and traders. It has also released qbProject a
comprehensive project management and execution suite for
businesses.
Success Saga
The company has tied-up with some of the big clients in
Media, Pharma, machinery manufacturing, discrete
manufacturing and professional services domain. It has
automated some very complex processes around Vendor
Evaluation, Music and Movie Management, Project
Management, Capex Management, product configuration,
time and expense management to name a few of its
successes. Recently, the company has been recognized as
Top 20 BPM Providers in India earlier in the year 2016 and
recently in 2019.
The Unique Player in its Field
CEOs and other top management want company to digitally
transform the organization into a process based, transparent,
paper-less, internally controlled and efficient organization.
People with different roles in the organizations have
different expectations during the digitization process. The
CFOs are keen on the initial and recurring costs and the
returns on investment. The IT teams are keen on a secure,
scalable architecture with in-built fault tolerance. The
business executives want flexible and easy to use
applications which can solve their business problems. The
company have been able to match all these expectations and
have received positive acceptance from all stakeholders.
“We believe on 3 E’s –Enable,
Empower, and Enlighten!”

The Current Industry Scenario
While the current industry scenario is volatile there is
definite room for growth as digital transformation is the
next big thing in IT. Digital Transformation is inevitable for
all organisations today, whether big or small. These
technologies are poised to change the future of work. The
digital revolution is creating a more connected world - one
where distance matters less and technology is everything.
Businesses need to make sure they too are transforming
digitally, and not getting left behind by their consumers and
competitors.
As more companies shift the majority of their services and
operations online, finding ways to improve and succeed in
digital transformations is crucial. For businesses that are
looking to abandon legacy systems, a lack of digital
‘‘‘‘ ‘‘‘‘quickBPM is
enabling flexibility
yet ensures control
adoption can result in losses, delays, poor service, and
unhappy stakeholders. Nearly more than 80% of business
executives are optimistic about the promise of digital
transformation. About 25% of businesses believe that
current IT software and development is the barrier to
business transformation success.
“My advices for the budding entrepreneurs, who are trying
to embark in the same field, would be -Stay focused on your
dream and believe in yourself. Success is not far away.”
says the fantastic four of quickBPM.
Strategic Future Plans
Leading MNCs in India are already the customers of
quickBPM. The company would keep its Digitization
practice focused on process based organizations.
“quickBPM is our platform and we will continue to invest
in this in future. And, also we are on-course on our product
roadmap and should announce a major version upgrade
soon.” says the profound team of the company.
quickBPM is targeting the Indian SME sector for its
qbCRM++ solution. It is aiming to become a global
organization in the coming three years with profitable
outcomes and spreading across geographies and various
verticals. Additionally, the company is all set in setting up
partner networks across the US, Canada, Middle East and
South East Asia.

ONLINE
REPUTATION MANAGEMENT
CORPORATE
WORLD
Reputation management refers
to influencing and regulating
the reputation of an Individual
or Corporate, in order to maintain and
improve their goodwill in the social
and commercial realm. With the advent
and growth of internet and social
media, creating and maintaining
reputation has got a new avenue which
is in the form of “Online Reputation
Management”. It facilitates
establishment and expansion of a
brand, thereby spawning a better nexus
with the citizenry and creating an
impactful online reputation for the
business. As most of the people now-a-
days have ready access to internet
facilities, they rely on the reviews and
information available online. This
makes it imperative for corporate
players to have a dedicated team for
managing their online reputation. Thus,
the media has a unique and non-
traditional role to play in order to
promote online brand building.
The media assumes its right to freedom
of speech and expression from Article
19(1)(a) of the Constitution of India.
Thus, commercial associations like
companies have the right to express
their thoughts and communicate with
people to know and study the
consumer behavior. The interaction
through internet websites, blogs, and
social media platforms, facilitates
retention of the company’s brand-name
by the people. However, this right
conferred by the Constitution is not
absolute and has certain restrictions
attached to it by Article 19(2). One of
the vital restrictions in this regard is
the wrong of ‘defamation’. Everyone
has the right to have their reputation be
protected from false accusations.
Cyber defamation in corporate turf can
be played in various forms. Kvetching
employees of a company or its
adversaries may publish derogatory
remarks or misleading information
about the company on social media
platforms and blog site or may send
some malicious email to the clients of
the company, defaming the company or
any of its key managerial personnel.
This can lead to huge abstract damage
to a company in a very short span of
time, due to worldwide accessibility of
internet and its increasing users.
Publication of libelous content to
disrepute one’s rivals or to avenge
personal animosity or any defamatory
act not backed by reasonable evidence
is actionable in the Court of law.
Section 499 of the Indian Penal Code,
1860 makes defamation an offence,
whereas Section 500 of the said Code
provides for penalizing the wrong doer
with imprisonment for a period up to 2
years, or with fine, or both. The
company may sue the author,
publisher, editor, and every person
being a part of this chain, wherein the
wrongdoers shall be jointly and
severally liable. Further, the Court may
pass an order that for compensated and
direct payment of a certain sum for the
loss of reputation and business caused
to the company in this regard. The
Specific Relief Act, 1963 further
provides a remedy in the form of
injunction, whereby the wrongdoers
shall be ordered by the Court to cease
& THE
LEGAL PERSPECTIVE
| July 2019 |16

Adv. Anant Sharma
support@mylawyersadvice.com
and desist from further committing such a defamatory act. A notable rescue is further provided by section 66-A of the
Information Technology Act, 2000 which provides that any person who sends any information that is grossly oﬀensive or
has menacing character, which he knows to be false, but for the purpose of causing annoyance, inconvenience, insult, injury,
criminal intimidation, enmity, hatred, or ill will, any electronic mail message for the purpose of causing annoyance or
inconvenience or to deceive or to mislead the addressee or recipient about the origin of such messages, by means of a
computer resource or a communication device, shall be punishable with imprisonment for a term which may extend to three
years and with ﬁne.
The internet is one’s way to exercise the freedom of speech and expression. However, companies must be cautious while
they express these rights in a reasonable manner, and at the same time, be alert and act if they fall a victim to such
unreasonableness which would harm its reputation.
Expert’s Corner
-Kunal Chandriani
Reputation is the
overpass that
consociates
the business to its
triumph
““
| July 2019 | 17

THE POWER OF
DIGITALTRANSFORMATION
A Case Study
anagement recognized the need for Digital Transformation to remain competitive in the world
Mwhere everything is getting transformed and developing newer business models faster than we
ever imagined, from farming to manufacturing to information technology nothing is
untouchedbythedigitaltransformation.
The company had a robust and one of the best in industry supply chain capabilities and third party based
highly eﬃcient and reliable logistics system. Business spread over 124 countries and distribution across 70
countriesthroughitspartnerscompanyneededinformationtomakecrucialbusiness decisionjustintime.
Company manufactured its products and components in Asian countries like Thailand, China and Taiwan
and products were distributed through its logistics service providers to all over the world through is hubs,
ports, distribution centers and warehouses however company knew it was missing out to leverage the new
age tools and technology that can drive higher eﬃciency and accuracy saving millions of dollars every
year. Company was willing to utilize the business intelligence that the modern technologies can provide to
betterpredictandforecastthedemandandpluginthegapsithasinsupply.
CURRENT SCENARIO
| July 2019 |20

One of the oldest product based fortune 100 technology company realized that it needed
to accelerate the business activities, processes, competencies and its operating models
to fully leverage the digital tools and technologies driving higher revenue and better
margins by getting the live information about its logistics, minimizing missing
containers,damagedeliveriesandbetterpredictingdemandtomatchsupplies.
THE OBJECTIVE
| July 2019 | 21
A CASE STUDY

The contract was signed and the work commenced. The consulting company started understanding
the business and developing their knowledge on a very efficient but complex logistics model.At this
stage the functional staff was made aware that the company is undergoing digital transformation on
their legacy system which is based on GTNexus, Sea BurgerApplication, SQL, Business Objects and
reporting to business on regular basis in excel and HTML format. Though company was married to
legacy technology stack it had done automation utilizing Microsoft scheduler, VBA coded excel
dashboards for most of their work over a decade but still require a large number of employees to
supportthebusiness invariousbusiness functions.
Consulting company begin the work as almost Blind Challenge to understand overly complex and
rigid legacy IT infrastructure and begun data ingestion from Legacy database to new platform.
Ineffective gathering and leveraging untransformed logistic data was the initial hurdle and post that it
was expected to build the reports as it is received by the business currently. The problem here was the
user interface decided for the business users wasTableau.Tableau is a visualization tool, however the
business reports are in excel data format largely of columns and rows. Consulting company pitched to
transform 100 of columns and thousands to rows into graphs but this was not accepted because
company needed to see information in detail to action upon. For example they do need to see what
percentage of containers are missing but they precisely need to know which container was missing to
action upon. Another problem that consulting company faced during transformation was absence of
their business object knowledge.As the transformation was happening from BO to new technologies,
consulting company still needed to dissect the code and understand the formulae mentioned in BO,
which they were lacking. Company was essentially trying to retro fit the legacy technology backbone
withnew-agetechnology.
Major setback was when the final output for the business were not usable by the business users
because it was either defined incorrectly due to consulting company’s business knowledge or was not
in form that can be utilized by the business to take business decisions. After numerous corrective
sprintstheprojectwas partiallycalledoffandcompanydecidedtotransformthe
THE CHALLENGE
The major problem it was hoping to solve by digital transformation is to detect its shipping containers
almost on real time basis and its partners will know precisely when the orders are arriving. Company
will also get the real time information on its damaged goods and missing containers. This will help
reduce the theft and enable faster recovery and replacement to the partners to achieve higher
operational efficiency. Company also expected the real time information will increase the partner
satisfactionandcustomerengagementdrivingfuturebusiness.
Company looked out to hire an external consultant to leverage their expertise in digital transformation
andanotherfortune500ITcompanywas hired,whichwas buildingtheirexpertiseinconsulting.
THE PROBLEM
| July 2019 |22

Skills - The current team did not have skill sets to transform the current business intelligence
to new platform and they were asked to develop skills using websites and online videos on
their own.
Bandwidth – Time availability was another issue with the current team as they were expected
to deliver the regular business intelligence until the new system is fully functional
Domain Knowledge - Team also faced lack of domain knowledge as most of the team were
new in logistics and faced a challenge defining the automated reports into the new platform
The employee pushback - The current team was mentally unprepared to take up the
additional work as they were under impression that consulting company will deliver the end
result
Cultural challenge – Company being old product based company the change was not
something that was fast adapted by employees. Company faced silent push back.
Human barriers - Not only the tenured employees were reluctant to change their habits, but
corporate politics, fear and skepticism obstructed efforts to move it inhouse.
Lack of leadership communication - Involving business users was another major task as
business users were reluctant to spend time with the functional staff in transformation as they
suggested providing Business intelligence in staffs responsibility and they are only
information users
Mind Set - Most of the employees believed that automation will take up their day to day job
and company will go for work force reduction and thus 80% of the functional employees were
not putting an effort to make it successful.
IMPROVISATION
WHAT HAPPENS WHEN YOU PULL
THE PROJECT INHOUSE FROM THE VENDOR
This looked like a right decision in the starting to the management but Digital Transformation
Needs Change Management
The project plan which started with yellow soon become red and after few months there was so much
resistance that the project remain in red. Timelines were missed over and over again and project delayed
for over a year costing company millions of dollar that it paid to the consulting company contracted
support employeesandintheformofloss inbusiness.
| July 2019 | 23

What could company had done differently to make
this transformation successful?
Leadership Communication - Digital transformation is not only the transformation of tool,
technologies and process but it is transformation of entire business model. It changes not only the
way a business operates but also how it interacts within itself and with external world. Business
transformation is a change in mind set that business is evolving faster than we are adapting and
change is a rapidly changing constant. Communication department should have chalked out plan
to communicate that the company’s digital transformation journey doesn’t belong to one individual
or department. It is a Company-Wide Digital Transformation.
Top Down and Bottom Up approach - During the digital transformation decision process
management would have consulted with the functional stuff, business users, support functions and
everyone in the supply chain business and communicated clearly why the company is undergoing
transformation. Keeping employees informed and involved through the whole process would have
generated confidence.
Consulting and Counselling - Lack of understanding of digital solutions and impact were the major
fear among staff. Management should have explained that transformation will generate better skill
based jobs that will increase their employabilit.
Training - Management should have arranged training on new tools and technologies as soon as
the project started
Incentives - Employees should have been communicated about Incentive plans to achieve extra
miles finishing project as early as possible and contract workers should have been hired if needed.
“Digital transformation is an ongoing process of changing the way we do business. It requires
investments in skills, tools, technologies, infrastructure, and often cleaning up IT systems. Digital
transformation is a cultural change that requires integrating people, technology and business together”
I vouch for the authentication of this article and it is originally written by me. - Devansh Chaurasiya
| July 2019 |24

The operational structure of businesses is often
determined by the forces of the market. As new
technology and processes are being identified, they
impact the way a business operates. To stay ahead, an
organisation must adapt to the new changes and advances in
terms of process and management. The current focus on
Digital Transformation is one such paradigm-shift that
organisations are moving towards. To assist them in this
journey is a 4-year-old company focussed on being a BPM
service provider that helps in Digital Process
Transformation using BPM tools, Data Science and
classical BPR – Flowian Solutions. A visionary in the BPM
space, Flowian has a strong presence in India, Australia,
UAE, South Africa, the UK, and Ireland through a
combination of subsidiary offices, associates and presence
of some of its founders.
A Plethora of BPM Services
Flowian’s customer base spans organization sizes from
Startups to SME’s to Fortune-100 companies from the
BPO/KPO, Retail, Real Estate, Tyres, Facilities
Management, Financial Services, Travel and Manufacturing
sectors. Most of them are already leaders in their segments
or are visionaries who are going to be leaders by disrupting
their segments. Flowian is a process innovation solutions
provider that helps customers achieve complete visibility,
control and effectiveness into their business operations. The
product and services portfolio is a blend of, domain
consulting, cloud-based automation, and industry-focused
solutions.
Flowian has a Dedicated Business Process Consulting
practice focussed on the implementation of widely used
BPM Platforms. The Business Process Consulting practice
has proven capabilities in process analysis, Process
Automation, Process Design, Technical Architecture and
Digital Transformation. It has also developed packaged
vertical and horizontal solutions for multiple processes.
Solutions by Flowian include but are not limited to:
• AR/AP
• Company Secretarial
• Customer Service
• Property Leasing
• Credit Control
• Employee Onboarding
• Recruitment
A Skilled Management
Flowian was founded by a team of 4 technocrats with over
25 years of experience each in the areas of:
• Management Consulting for Enterprise Transformation,
Business Process Re-engineering, Balanced Scorecard,
CMMi and Six-Sigma / Lean implementations.
• Business Intelligence, Data Warehousing, Analytics and
major ERPs
• Developing, Monetizing and successful exits for Digital
products and businesses.
Sanjit Narwekar is the current Managing Director of
Flowian Solutions. He has been a programmer, a
Management / Process / Enterprise Transformation
Consultant, the Technical Head for an EDP department for a
large manufacturing company, the Head for Business
Intelligence, Mainframe, Domain Solutions, SAP and
Global Presales for Indian and MNC IT Majors. His current
passion is using Business Process Management with Data
Science to accelerate the Digital Transformation of
businesses.
Earlier this year, Sunil Shah joined Flowian as a Director
on the Board. He is a seasoned Entrepreneur, a renowned
Career Guru and a leading light in the field of Foreign
Education / Student Mobility Services in India. He is also a
National ranked Chartered Accountant, an ardent
filmmaker, a licensed pilot, and the Founder and CEO of
Foreign Academic Consulting & Training (FACT) - an
organization specialized in guiding students for higher
education. With him on board, Flowian has decided to focus
on providing technology solutions and products for the
Education and Students Sectors.
Current Focus
Flowian along with Sunil’s company is in the process of
launching a Business Process Suite for Universities and a
Web Portal with a Mobile app to provide a bouquet of
| July 2019 |26

services to Indian Students studying in the USA. The
Business Process Suite for Universities will cover all
aspects of University Operations and will allow
Universities to use Open Source software like JBPM and
save substantial money on Licence fees. The services
covered by the app will help students to fund their
education, find room-mates and accommodation, find
internships, save money on cell phone plans, courier
services, groceries and much more.
Loyal Customers are Biggest Successes
Flowian has been recognized continuously year after year
for the past 3 years by leading trade publications for
Flowian’s steadfast pursuit of excellence in the BPM
Sector. More significant is the successes that Flowian has
had with our customers. It believes in going from strength
to strength and add out-of-the-box innovation to the agility
of its deliveries that delights the customers. It is a matter of
great pride for Flowian that it has had multi-year
relationships with almost all of its clients and all its clients
are 100% referenceable.
The key factor in being able to maintain long term customer
relationships is its confidence in letting the customer’s
business team directly interact with even the junior most
programmers and testers – so that the customer
requirements are understood directly by the team who are
coding. The senior team of Process Consultants and
Analysts are deeply involved in the high-level innovation
and re-engineering, but the day-to-day ‘field-innovation’ is
carried out at the lowest level possible.
Mantra for would-be entrepreneurs
Both Sanjit and Sunil are passionate about mentoring and
coaching young persons about whatever career choices they
make. Entrepreneurship is close to their hearts. Both of
them have mentored, helped and funded multiple ventures
in fields as diverse as Technology, Dental Labs, Film
Production, Rock Music, Education, Placement Services,
Immigration Consulting, Helmet Manufacturing, Foreign
Trade etc.
Both of them maintain the same advice for all young
entrepreneurs – “You should enjoy the business. The money
will follow. Live your life and do your business with No
Greed and No Fear.”
| July 2019 | 27
Sunil Shah
Director
Sanjit Narwekar
Managing Director

S
ometimes businesses have problem in organizing and
driving its resources to the maximum potential. Yet,
the efforts put in, doesn’t always yield the optimum
results. Making changes with the dynamic nature of
business is an undeniable necessity and complying with
changes is not always easy. Many times, people get
confused with modern technological advancements and fail
to inculcate them in the daily business activities. It is not
wrong in accepting assistance and expertise in the areas
where one finds themselves lacking and try to improve on
the said platform in-order to grow.
Integral Interface Management Consultancy Pvt Ltd.
(IIMCPL) is an organisation focusing on developing and
re-engineering different organisations’ business processes
and principles to improve their efficiency, productivity and
customer satisfaction ratio. Founded in 2008, IIMCPL has
worked with various firms to invoke fundamental
re-orientation in the way other businesses operate from top
level to the ground level. The company undertakes turnkey
projects of organisational transformation, right from
studying and analysing till developing processes.
Re-engineering operations of the client firms is done
in-order to optimize their business processes with the
motive of yielding high productivity, enhanced customer
satisfaction and enrichment in employee motivation.
The company’s vision extends to foresee every organisation
and resource within it, to be most efficient and globally
competitive. IIMCPL provides BPM solutions in the
segment of Business Process Re-engineering,
Organisational Re-structuring and Process Enhancement to
validate quality standards with operational efficiency
enrichment, business coaching and optimization of resource
utilization. “We also consult organizations on Business
Consolidation, Business Goal Planning and Human Asset
Development,” says IIMCPL team.
A Leading Visionary
The commander of the Integral Interface Management
Consultancy Pvt Ltd. is Shashi Nair - CEO. He is a
Management graduate with over 18 years of professional
working experience across different MNC’s and leading
Indian companies. Having expertise in Marketing, Business
Development and Operations during his career has provided
him with the versatility to engage in various industries.
During his working days, he has guided many start-ups and
small businesses from his social circle which provided him
with the pulse of the market. He continuously updates his
skill set by reading along with attending national seminars
and workshops regularly. This helps him to keep tabs on the
requirement of experienced BPM professionals.
Getting Through the Stormy Weather
Initially, BPM was not considered by small and medium
enterprises as an acceptable service providing agency. The
challenges to sustain, survive and grow in the extremely
competitive market segment proved to be an uphill battle.
All this was taking place and the organisations across all
domain had realised the importance of experts guiding,
helping and directing them in the right way. In-order to
achieve their organisational and business oriented goals,
following the traditional methods would prove to be
obsolete. Hence, getting a second opinion from other
sources deemed more useful.
It had been very difficult for IIMCPL to educate and
convince the client organizations about its role in enhancing
| July 2019 |28

Shashi Nair
CEO
their business. “We sustained the initial challenges,
constantly educating and pursuing the clients and now we
see the advancement in their thought process. There is a
better acceptance of our services within the industry,” says
Shashi. After everything, the company inferences a great
opportunity for BPM services and solutions in the future.
IIMCPL aspires to be one of the most chosen BPM
consultants in SME sector and continues to put itself in
front of all the available hosts it can acquire. “To achieve
this vision, we are strengthening our team with more new
generation associates & consultants,” claims Shashi. The
company is collaborating with various technology solution
providers in the BPM sector, in-order to deliver next-gen
services to the existing as well as future clientele.
Dynamics of Success with a Little Piece of Advice
A highly disintegrated multi-locational firm’s process of
operations required more streamlining. Hence, its working
process, resource management, and service logistics along
with business aesthetics were thoroughly studied and
analysed by IIMCPL in-order to identify the challenges.
With some minor changes and re-engineering of processes
with developing various new measurement parameters and
control mechanisms, the organisation now works much
more smoothly and efficiently. A lot of effort was taken to
coach the Top Management and also train people in the
organization for various skills (Productivity Skills, Soft
Skills and Management Skills) to accomplish the final
objective.
The business owners understood the efforts taken by
IIMCPL and its contribution towards changing the overall
situation of their organization while appreciating the team
at the same time. Now, the IIMCPL team is looking forward
to conquering next level of goals with a lot of confidence
and aim to achieve them effortlessly. “Our solitary reward
is the growth and success of our clients. We have
extensively worked with organizations of various sizes from
varied industries. There are many success stories we have
created with our clients,” adds Shashi.
“We believe that any professional who can do a systematic
identification of an organization’s challenges along with its
goals and objectives has a potential to develop and execute
an efficient and workable solution. He has a good
opportunity in this industry,” advices Shashi and the
IIMCPL team to the budding entrepreneurs aspiring to enter
the industry.
| July 2019 | 29

Gartner predicts that by 2020, 85% of structured
exchanges that happen today between a brand and
its consumers will move to unassisted digital
medium, social media, micro blogging, connected devices,
cloud computing and mix reality. These are the new arenas
now. Business process outsourcing has practically outlived
its utility. The world today thinks, decides and reacts
differently. Advent of technology and wild proliferation of
the internet has transformed our lives irrevocably and there
is no going back from here. Demography of the potential
customer base is also changing rapidly. Every youth has a
computing device in his pocket and these stark realities are
shaping tangible businesses of today.
Prioritising on such advantage, having served customers
across various industry segments from yesterday’s sunshine
telecom to today’s apple of market’s eye - ‘e-commerce’,
everything has been experienced by one organisation which
is headquartered in Mumbai, One Point One Solutions
Ltd. It is a company that helps other businesses build better
solutions and enables them to achieve seamless growth.
“We have served them all and have earned considerable
experience in managing their processes effectively and
efficiently,” claims the team of 1Point1.
The firm is involved with over 75 unique processes
bringing valuable and enduring impacts. 1Point1 partners
with different organisations to significantly enhance their
operating procedures efficiently and drive cost, time and
bottom-line benefits. Constant innovation and proper
integration of technology with data also has been one of the
agendas of the company. The strategically placed BPO
centres in India by 1Point1, eliminates the probability of
linguistic and cultural barriers and gives it a chance to
successfully adapting the ever dynamic requirements of
clients. It’s expert team of IT and research analysts works
for a broad spectrum of industries. This is done for bringing
business intelligence and technology expertise on a unified
platform to catalyse enterprise transformation and improve
customer experience. With an agile approach to project
delivery, the company focuses on supplying value at the
earliest opportunity while keeping in mind that the
organisations get enriched by models that sustain their long
term growth. “We work to improve the profitability of your
organisation and provide you with direct returns on your
investment,” says 1Point1 team.
Having five service centres located across Navi Mumbai,
Gurgaon, Indore and Bangalore with more than 5000
employees, the team members also have proficiency in over
12 regional languages of India. This enables the company to
provide greater flexibility and smooth services to the
customers through its BPM solutions.
On-Point Solutions
The industries 1Point1 team caters to are listed below:
• Banking and Finance
• Insurance
• Telecom & Broadcasting
• Retail and E-commerce
• Consumer Durables & FMCG
• Travel and Holidays
The gamut of company’s service offerings has been
constantly expanding and it has been materializing more
than 2.5 million transaction each month. By partnering with
the company, one can get access the following set of
services:
• Contact Centre Services
• Back Office Services
• Business Solutions
• Financial and Accountancy Services
• Technology Solutions
| July 2019 |30

The BPM services provided by 1Point1 enables various
business organizations to leverage new technologies such as
social media, mobility, automation and the Internet of
Things (IoT).
Making a Point
Akshay Chhabra is Managing Director and CEO of One
Point One Solutions Ltd. He is responsible for driving the
organisation’s strategic and corporate initiatives. He has
played a pivotal role in charting a new course for One Point
One Solutions.
Akshay has been spearheading the organization’s
metamorphosis from a traditional BPO to a world class
BPM. Having people-centric approach while operating in a
multi-cultural and multi-geographic environment, Akshay
believes in investing in people development and creating a
culture of high-performance that encourages meritocracy.
He expects excellence in rewards and cross functional
collaboration. Over the last 4 years he has led the company
to becoming a public listed entity and also been able to
diversify the portfolio to de-risk from any business horizon.
His constant work on the technology innovations and
customer-driven engagement with technology has led to
build credible experience by using Business Process
Management in the upcoming E-commerce sector. Akshay
is an Engineering graduate in Electronics.
Pointing Forward
“BPM is going to become consultative first and execution
second industry and we are ready to lead that change.” tells
Akshay. In this age of technology, it is paramount to have
reliable, scalable, secure and user friendly technology
platforms and tools. The company has made significant
investments in that area while creating its own set of omni
channel products helping the modern workforce today.
The firm hopes to have a steady growth while adding more
customers and increasing the employee base with having a
physical presence in the market. The team wishes to create
a people centric, value driven, open-transparent and
progressive organisation that can be exemplary in all
aspects. “We’re a knowledge company, now and we wish to
continue to become better by every passing day!” exclaims
Akshay.
That’s the Point
Akshay’s advice to young aspiring technopreneurs is,
“Care for your employees, care for your customers! Be
honest to every commitment that you make and don’t be
afraid of temporary setbacks. The journey will be rewarding
for those who keep moving forward. Never lose the sight of
the core philosophy.”
| July 2019 | 31
Akshay Chhabra
Managing Director, CEO

TECHNOLOGIES
MARKET RESEARCH
NEW
IN THE FILED OF
Leon Brown stated “You cannot evolve unless you
are willing to change”. This is exactly what has
been happening in the field market research. It is
changing and evolving with the time in a meticulous,
foreseeable and in an irreversible manner. As the new
technology is making its way in the market, the old
methods of doing market research like surveys, focus
groups, observations and in-depth interviews are also
modifying their natural base.
Some of the new Technologies are listed below:
1. VISUALTRACKING
It is the technology which tracks the activity of eye. What
we look, ignore, pay attention to and how our pupils
respond to different stimuli? The conceptualization of
tracking the eyes is fundamental but its operation and
explanation is relatively difficult.
Explanation of visual tracking data can be done in various
ways but the most used one is to study the movement of one
or more candidates across a computer/mobile screen. Each
eye particulars are observed and translated into a set of
pixel groups. After this one can see the areas where the
person focused on the screen then the interpretation can be
done. This process helps in knowing which features were
seen, which content is looked first or ignored and any other
gaze- related queries.
Oriflame (Sweden) used visual tracking to understand how
their customers responded to their catalog. They were able
to collect sufficient amount of data to reconstruct the
catalog and develop new insights to improve business.
2. SCANNING TECHNOLOGY
Scanning technology is when the customers are allowed to
carry their own scanning devises in the mart, through these
they can scan the item they want to buy and see the
available offers. The preceding purchasing behavior of the
customers was only on the loyalty but with this method one
can know the different aspects on which customer thinks,
gives first preference to which ad or item, company,
category of products, spending levels and buying behavior.
Kroger’s Scan, Bag, Go is using scanning machines, which
their customers carry with them. This help Kroger’s to
collect real time data and know about consumer buying
practices.
3. AUTOMATION
Automation can perform various tasks like manufacturing,
defense, utilities, transporting and now information
technology which were earlier done by humans. It has
simplified the work by changing the data collection,
analysis and interpretation. Automation will help in
predicting consumer behavior and can make predictive
analysis with some hidden answers like what should be the
cost to have profit? Who will probably buy their services or
products?
Lowes’ Oshbots is one such example; it can speak 7
languages, helps the customers in finding things in the
warehouse. The store is in California and they are testing
these bots.
Oshbots use facial recognition to identify humans. Through
these bots they also know the buying behavior of the
consumers.
4. FACIAL RECOGNITION
Facial recognition application has the ability to verify or
identify a person through face mapping or scanning his face
on a digital frame. It is widely been used for security
reasons but now is gaining more importance in the market
research.
5. SENSORY RESEARCH
Sensory Market Research analyzes the brain waves and the
heart rates and skin responses to the products. Through this
sensory research, we are able to get a broader picture of
consumers’ responses to the products and services. It can
deliver not only the data, but also heat maps which are
| July 2019 |34

Jyoti is the Founder and Managing
Director of Allegiant Market Research
Service and Consultancy Pvt. Ltd. A
market research firm that specializes in
faster turn around and kosher
recommendations. She comes with a
wealth of research and leadership
experience across sectors. She has over
23 years of research experience working
with Market Research companies like
Nielsen, Market Probe and MRSS India.
Her range of experience includes
handling research projects for industry
segments such as Automobile,
Agriculture, Real Estate, Construction,
BFSI, FMCG, Industrial, E commerce,
Services, Telecom, Media, Retail, Pharma
and several other service industries and
successful handling of 500+ clients in a
span of 23 years.
ABOUT THE AUTHORvaluable in determining the product features,
pricing, packaging and positioning of the
products in domestic and global markets.
KEY CHALLENGES FACED BY MARKET
RESEARCH INDUSTRY:
1. Difficulty in use of social media for the
purpose of data collection
While it cannot be denied that having thorough
information about the market conditions helps
most in drafting the best of strategies to enter
the market, face the existing challenges and
making a mark in the industry along with
reaching out to consumers, most market
research companies face difficulties in adapting
to the latest technologies to make their mark in
the virtual world.
The best example would be of smart phones and
other social media platforms which made
possible for market research companies to
contact many people at same time.
2. Lower rate of response
On one hand though technology helps in
carrying out a larger number of surveys; the
hidden hurdle faced by the market research
companies is waning of active participation by
respondents resulting in the lower responses.
Though the consumers might have many things
to say about the products or services, but they
shy away from surveys because many of them
are happening. This results in carrying out only
sample surveys of only those who show
eagerness in participating in the surveys without
real participation from actual number of people.
3.Hurdles faced in handling security issues
and data privacy
Most Market research companies face a lot of
hurdles in securing data due to stricter
governmental policies, regulation on account of
privacy. Not only this, increased awareness
among consumers has led to more consumers
becoming increasingly secretive and even
mistrustful about some market research
companies. The consumers start refusing or
even avoid participating in surveys; interviews
etc. of those market research firms.
Jyoti
Founder & MD
| July 2019 | 35
INDUSTRY OUTLOOK

Fight for survival and Survival of the fittest are not
limited to the biology books anymore. In today’s
highly competitive market, these theories of nature
have become a truth for every section of the business. As
tech-enabled market plays a pivotal role in contributing to
the Indian GDP, innovations and technologies are driving
this sector at a rapid pace.
One such entity that has been immensely successful in
crafting its own mark in today’s business eco-system is
Openweb Solutions. Implementing cutting edge
technology to develop, scale and maintain complex
software applications, it has managed to grab the eyeballs
of the business fraternity in a very short span of time. It has
created a niche in key Business Process Development by
assisting businesses with innovative solutions that
seamlessly migrate to a digital workflow and thus improve
their overall productivity. Serving a plethora of business
domains like Healthcare, Ed-Tech, Fintech, Agri-tech,
E-commerce, and Real-Estate to name a few, it has reached
the epitome of success in the eastern region by digitation of
countless organizations.
Incepted in the ‘City of Joy’ – Kolkata in 2014, its tailored-
made unique business propositions and solutions have
assisted it to create countless milestones over the years.
Robustness, Scalability, Performance, and Security are the
pillars on which the organization stands tall and has evolved
as a preferred choice for clients across the globe including
the US, Europe, and Australia. Developing sturdy and
scalable on-demand, customized web, and mobile
applications by embracing latest technology platforms like
Big-data, IoT, AR/VR, Blockchain and AI/ML; the entity is
focused to practice, inspire, and enhance its operations by
the virtue of these key elements. Despite the initial
challenges faced by the company, the ability to deliver
promises and abide by commitments to the clients evidently
became the ‘success mantra’ for Openweb Solutions.
The Dynamic Trailblazer Leading from the Front
A dexterous persona, with his inherent willingness to learn
and implement the newest technologies, Miltan
Chaudhury is the driving force behind the success of
Openweb Solutions. As the Founder and CEO, he has been
instrumental in taking the entity to new heights by
spreading the gleam of his acumen in the areas of BPM,
Digital consultancy, and technology. With a decade of
experience in the software industry, Miltan is a pure
technocrat who carries a definite vision that is evenly
backed up by his passion and knowledge.
Having a strong academic background – an MBA and
MCA, Miltan dons the hat of an effective solution provider
(online business applications) and has worked with a
plethora of clients from diverse genres. Besides driving the
growth of the company and exploring new technology and
business avenues, he works closely with clients to prepare
their business plans, which is later delivered in the form of
a project with help from a tightly knit development team.
His hard work, dedication, collective effort, and leadership
quality helped Openweb to find its base. The company that
started with just four people has grown over the years in
terms of business, market, and customer satisfaction.
Understanding the Market Equation
Having been associated with the IT service industry for
almost two decades, Miltan is well-aware about the IT
industry and has a very particular perspective about how
| July 2019 |36

Miltan Chaudhury
Founder and CEO
on-demand customized digital solutions are developed and
implemented. Summing up his experience he says -
“Remaining honest, confident and transparent are the key
to success”.
Interacting with clients who have previously failed trying to
give birth to their dream product, he realized that the basic
reason behind this failure was that the customers were often
not guided properly or were never told the hard truth. He
asserts - “We strongly believe that we grow only if the
solutions we develop for our customers help them to grow”.
Having firm faith in seamless teamwork and building
relationship with customers has always benefited the
company. Along with being the technology partners to its
clients, Openweb solutions walk the extra mile to resolve
the business issues by embracing a realistic approach.
Miltan proudly says – “Remaining honest, confident and
transparent with the clients has helped us establish long
term relationships with them while ensuring mutual
growth”!
Innovative Solutions – Creating Benchmarks
Openweb Solutions has a great reputation for developing
on-demand, customized web, and mobile applications. As a
specialist in developing cloud-based SAAS products and
business process management solutions, below are some of
the effective solutions that have cemented its place in the
global IT market:
Clientbridge, UK: Clientbridge brought the most
prominent care management solution with the help of
Openweb team and is one of the most prominent success
stories in BPM.
TeachersinTouch: TeachersinTouch is the product of
Innovative School Tools LLC, USA. The founders wanted
to use technology to improve the existing education
process.
Ziggma: Ziggma is the first comprehensive portfolio and
risk management solution for the private investor. Openweb
Solutions took charge of its development in Early 2018 and
completed the solution while addressing the most complex
financial calculations successfully.
With an objective to deliver every enterprise a user-friendly
and customized BPM solution, Openweb Solutions remains
committed to developing solutions that work by enhancing
the functionality, stability, and efficiency of their workflow
management.
| July 2019 | 37

The corporate world’s biggest challenge today is
handling disruption with élan. Digital
transformation is the buzzword and companies are
looking for ways that can help them transform without
costing them an arm and a leg. Not to forget the simplicity
that they seek in solutions along with innovation. Providing
high-quality automation solutions for such enterprises,
maximising return on investment (RoI) and creating
sustainable differentiation is exactly the mission of Quest
Global Technologies (Quest GLT). Aiming to become the
best IT Company in the world, Quest GLT is helping its
clients stay ahead of the competition by transforming
digitally using Innovative Automation Solutions.
On a Quest of a Digital World
Quest GLT, a Global Information Technology company
working on enterprise development solutions is Ranked #5
across the globe by Goodfirms.co. It has served several high
profile clients across various sectors like Healthcare,
Education, FMCG, Finance and Real Estate. With an aim to
provide innovative cutting-edge enterprise automation, it
has gained expertise in blockchain and data lake
configuration services. It provides end-to-end solutions to
the clients, with an aim to maximize ROI on the cost
incurred by its clients.
Various services that Quest provides are:
• Blockchain/ Cryptocurrency development
• Ingestion framework (Big data, Hadoop, SCALA)
• Customized ERP/CRM
• Cloud/Mobility Solutions
• Digital Marketing
• Salesforce Development
• E-commerce end to end development
The Guiding Lights
Quest GLT is headed by its dynamic Director and
Negotiator-in-chief, Mohit Sood. An MBA by qualification,
he is known for his number-crunching and reading between
the lines skill. He believes that a project requires adequate
financing to achieve success and hence became inclined
towards the finance stream. Previously, while handling the
finance & operations of various companies, he developed a
holistic view of bottlenecks and operational problems faced
by organizations in the sector. Such hands-on experience is
crucial to the company’s ERP Automation Solutions which
has helped various private and government organizations
including Indian Aviation Academy (IAA). His inclination
of using Blockchain technology for securing the business
processes will make an organization more secure and
reliable.
Alok Agrawal and Romil Jain are the Co-founders and
Directors. The two friends were on lucrative paychecks
when they dreamt of imparting technical education to
young engineers so as to fill the gap between academics and
industry standards. They decided they should help the
young engineers in Indore by mentoring them in new
innovative technologies. They started the venture in 2013
but found that the business is not scalable and it’s over-
reliant on them. To scale up, they started IT services with 3
employees looking for potential customers. This was the
beginning of Quest GLT.
A month into new clients and their hard work was met with
client appreciation who then referred them to several
business connections and the company started to grow by
leaps and bounds. The current team of over 45 members is
now inclined to offer innovative solutions and quality
services utilizing the latest technologies.
| July 2019 |38

Accolades
The past six years have seen working effectively on Social,
Mobile, Analytics and Cloud (SMAC) Technologies. It has
been providing end-to-end solutions to corporate and
individuals with a high degree of focus on accuracy,
precision, cost-adequacy. It has also won several accolades
including
• Top-Rated Development Company by Clutch.co
• Ranked #5 Blockchain companies by Goodfirms.co
• Ranked #4 Blockchain companies by Thinkmobiles
• Appfutura recognizes it as one of the best mobile
application development companies.
• Recognized by All India Council of Robotics and
Automation under top blockchain companies
Word for Neophytes
Being the head of a top-rated startup which gained
recognition without VC funding speaks volume about the
founders as entrepreneurs. They advise the young ones in
the business to, “Focus, Perseverance and Vision are what
you require to succeed in the business. If you stay focused
on your objectives, you will eventually succeed. Before
creating a product, first you need to understand its
application and whether it is really required by the target
group. We meet many entrepreneurs, who build the product
first and then try to market them and learn the hard that
there is no market for such products.”
Mohit’s advice is to create a sustainable and profitable
business, rather than running around venture capitalists. He
adds, “A lot of focused and talented entrepreneurs lose
sight of their goals when they are distracted by possibilities
that venture capital might bring. The time spent in securing
funding at an early stage can be better utilized by acquiring
customers that can make you profitable and get you the
right kind of publicity and attention that will automatically
attract investments.”
Transforming Future
Quest GLT has already established itself as a leader in
implementing blockchain solutions and is now building
capabilities on Enterprise data lake solutions. The aim is to
grow the company 10x in the next three years by providing
cutting-edge innovative solutions to its clients. Quest GLT
would continue to explore synergies globally and build
marketing channels across the globe to propel its clientele.
It has already opened its subsidiaries in USA and Canada
and acquired a stake in an Australian company. The plan is
to open offices in Europe, Middle East, and Singapore in the
next couple of years while enhancing the quality of its
products and services.
| July 2019 | 39

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