The document outlines a training program aimed at teaching young Vietnamese individuals to sell internationally and provide customer service for outsourcing companies. It emphasizes the need for English proficiency and cultural understanding between Eastern and Western business practices, utilizing American and British instructors along with established sales methodologies. Key success tips include finding the right people, being flexible, and minimizing negatives.

1. 1. Teach young Vietnamese to sell
international -US & UK.
2. Do outsourcing customer services.
?

2. • These jobs are in demand : 1. Sell
international working for international
firms in VN.
• 2. Customer service for outsourcing
companies in Vietnam.
• It takes 5 modules to train a student to be a
salesperson speaking English. Responding
to English speaking bosses in UK or US.

3. • Use video and text book below to train
students.
• Instructors are American and British
instructors with business experience.
• We can also learn from famous
salesmen like Brian Tracy, Zig Ziglar.
• We recognize the cultural difference,
therefore we will high light the
different strategies in communication
and negotiation.

4. We recognize the differences
in East and West cultures,
Following slides :

5. Vietnamese/

7. Tips for Success :
1. Find the right people
2. Think beyond the short term
3. Be sensitive to timing
4. Turn negatives into positives
5. Show it is good for Vietnam
6. Be flexible
7. Avoid becoming indebted
8. Build on successes and failures
9. Minimize your “no’s”
10.Control your emotions
11.Increase your importance (status)
12.Be yourself.