Thai Airways is the flag carrier airline of Thailand, founded in 1986, with its headquarters in Bangkok and operates a fleet of 60 aircraft serving 7 destinations across 35 countries. The airline was initially a joint venture with Scandinavian Airlines and became fully state-owned in 1986, merging domestic and international operations in 1988 to form Thai Airways International. Facing financial difficulties due to high operational costs and political turmoil, Thai Airways has undergone restructuring while expanding its route network and services, including recent innovations in sustainability and customer amenities.

1. Thai Airways | Thai Airways Dhaka
Office, Bangladesh Contact Info
Thai Airways Dhaka International Public Company Limited, which trades
as THAI (Thai: บริษัท การบินไทย จากัด {มหาชน}), is a flag carrier airline in
Thailand. Formed in 1986, the airline has its corporate headquarters at
Vivavadi Rangsit Road, Chatuchak District, Bangkok, and operates its
flights primarily from Suvarnabhumi Airport. Thai is a founding member
of the Star Alliance The airline is the largest partner in low-cost carrier
Knock Air with a 49% stake It launched a regional carrier called Thai
Smile in mid-2012 using the new Airbus A320 aircraft.
From its hub at Suvarnabhumi Airport, Thai uses a fleet of 60 aircraft,
providing flights to 7 destinations in 35 countries. The airline once
operated two of the world’s longest non-stop routes between Bangkok and
Los Angeles and New York City. But due to high oil prices, flight
withdrawals, luggage weight limits, and rising airfares, the airline
abandoned all non-stop U.S. services indefinitely in 2012. As of 2013, the
airline between Bangkok and Los Angeles is Incheon near Seoul.

2. International airports are served through Thailand’s route network is
affected by flights to Europe, East Asia, South / Southwest Asia, although
their flights serve five cities in Johannesburg and Oceania in South Africa.
That was the first Asia-Pacific aircraft to serve at London Heathrow
Airport. Among Asia-Pacific carriers, Thailand provides the largest
passenger service in Europe.
Thai Airways History:
Thai Airways originated in 1960 as a joint venture between Scandinavian
Airlines (SAS) and Thailand’s domestic carrier, Thai Airways Company.
The purpose of the joint venture was to create an international wing for
the domestic carrier, Thai Airways Company. SAS also provided
operational, managerial, and marketing skills, along with training
assistance, to build a fully independent national airline in the shortest
possible time. Through training and experience, Thai citizens gradually
became able to take on approximately full managerial responsibilities.
The number of expatriate workers decreased exponentially, with less than
one percent of expatriate workers based in Thailand in 1986.
The first flight of their career from which they earned their income was on
May 1, 1970 Their flights are operated from Bangkok to nine foreign Asian
destinations Their first intercontinental service began in 1971 in Australia
and the following year in Europe. The North American service began in
1970
On April 1, 1986, 16 years after the capital was acquired by SAS, the Thai
government bought the remaining 15% of the SAS-owned shares, and
Thai became a wholly state-owned airline.

3. The Establishment of Thai International:
Thai International was founded in 1960 as a joint venture between
Scandinavian Airlines (SAS), which held a 30 percent share of the new
company valued at two million Thai baht, and Thailand’s domestic
carrier, Thai Airways Company. The purpose of the joint venture was to
create an international component for the domestic carrier Thai
Airways Company.[citation needed] SAS provided operational,
managerial, and marketing expertise, with training aimed at building a
fully independent national airline in the shortest possible time. Thai
nationals were gradually able to assume full managerial responsibility and
the number of expatriate staff duly decreased, with expatriates accounting
for less than one percent of staff based in Thailand in 1987.
The carrier’s first revenue flight was on 1 May 1960, with flights to nine
overseas Asian destinations from Bangkok.
A Thai McDonnell Douglas DC-10, Frankfurt, 1977
The airline’s first intercontinental services using Douglas DC-8s started in
1971 to Australia, and then to Europe the following year. A number of the
larger Douglas DC-10 wide-body tri-jets was acquired in the late-1970s.
Services to North America commenced in 1980.

4. On 1 April 1977, after 17 years of capital participation by SAS, the Thai
government bought out the remaining 15 percent of SAS-owned shares
and Thai became a state-owned enterprise of the Thai government. As of
22 May 2020, the Thai Ministry of Finance is no longer the majority
shareholder, having reduced its holding to 47.86 percent from 51.03
percent.
The 1980s and 1990s: merger with Thai Airways Company
On 1 April 1988, then-Prime Minister Gen. Prem Tinsulanonda, merged
the international and domestic operations of the two companies to form
the present company, Thai Airways International, to have a single
national carrier. On 25 June 1991, the reconfigured company listed its
shares on the Stock Exchange of Thailand and offered them to the public.
The Thai public offering of shares is the largest ever undertaken in the
country.
In 1997 Thai Airways planned a privatization program, the first in Thai
history.
On 14 May 1997, THAI, along with Lufthansa, Air Canada, SAS, and
United Airlines, founded the world’s first and largest airline alliance, Star
Alliance.
The genesis of Thai’s later financial difficulties has been attributed to
actions taken in the 1990s when Thai Airways began “buying every type of
plane that was being manufactured.” Different models meant that the
airline had to train an army of technicians to keep differing airframes and
engines from both General Electric and Rolls-Royce airworthy,
significantly inflating maintenance costs.
Thai Airbus A300, Phuket Airport, 2008
The 2000s: Airline brand renewal and financial difficulties
In the first decade of the 21st century, Thai Airways continued its route
network expansion with new services to Chengdu, Busan, Chennai,
Xiamen, Milan, Moscow, Islamabad, Hyderabad, Johannesburg, and
Oslo.

5. Using the Airbus A340–500 fleet it acquired in 2005, Thai commenced
non-stop flights between Bangkok and New York, its first non-stop service
to North America. The airline later converted an existing one-stop service
(via Tokyo) to Los Angeles into a non-stop flight using the same aircraft
type. Citing very high fuel costs, Thai discontinued the New York service
in July 2008, even though the airline had been able to fill 80 percent of
the seats. The service to Los Angeles was again reverted to a one-stop
service via Seoul on 1 May 2012, leaving the airline without a non-stop
service between Thailand and North America. The A340s used were
phased out, replaced by the Boeing 777–200ER for the Bangkok–Seoul–
Los-Angeles route. Although the previous A340 used for non-stop services
was not subject to ETOPS, the phasing in of the 777 with one-stop service
(with the 330-minute rule) will be indefinite for years to come; the airline
has no plans to pursue newer North America destinations or purchase the
Boeing 747–8 for trans-Pacific routes since is operating the Airbus A380.
The 2000s also saw Thai expand its Thai airport network beyond its
Bangkok hub. The airline launched non-stop flights from Phuket to
Tokyo–Narita, Seoul–Incheon, and Hong Kong.
During the late-2000s, Thai’s growth was hampered by a combination of
internal and external factors, including a spike in fuel prices, domestic
political conflict in Thailand, and the global economic crisis of the late-
2000s. In 2008, after achieving profitability for the previous 40 years,
Thai recorded a loss for the first time in its history of around 21 billion
baht (US$675 million). The airline blamed high fuel costs and Thailand’s
political turmoil. As of Q2 2009, after a series of restructuring initiatives,
including a two-year deferral of its Airbus A380 deliveries, the carrier
returned to a net profit of 2.5 billion baht.
Thai’s need for reform became evident in the first decade of the 21st
century, but reforms, when they came, were invariably cut short. Thai’s
problems were threefold: ineffective leadership at the top; inexperienced
boards; and a coddled union. Piyasvasti Amranand took Thai’s helm in
October 2009 after serving as energy minister. At Thai, he is still regarded
as a true reformer, imposing salary cuts for senior executives as part of his
drive to reduce costs. He was voted out by the board in 2012 for what may
have been political reasons. The board of directors was, after the 2014

6. Thai coup d’état, packed with military brass. Five civilian members were
purged and replaced with five Royal Thai Air Force (RTAF) generals, as
was the board’s chairman. The appointments ended Thai’s policy of only
appointing technocrats to the board. Three RTAF generals remain on the
2020 board; they have no experience running listed companies or
restructuring loss-making airlines. Concomitantly, employees at Thai
enjoyed an overprotected status. Salary increases based on length of
employment led to senior captains earning more than the CEO.
The 2010s: Fleet renewal and route expansion
While celebrating its fiftieth anniversary in 2010, Thai, led by its
president, Piyasvasti Amranand, drafted new plans for the airline’s future,
including aircraft fleet renewal and an upgrade of existing services. Thai
placed orders for a number of aircraft, including the Boeing 787 and
Airbus A350, and it launched a refurbishment of its Boeing 747 and 777
cabins. Mindful of rising fuel costs, the airline phased-out its most
inefficient aircraft, including its Airbus A340–500s. The airline took
delivery of its first Airbus A380 aircraft in the second half of 2012,
intending to eventually deploy the aircraft on its core European routes.
THAI resumed network expansion with the resumption of flights to
Brussels, in addition to a new non-stop flight from Stockholm and
Copenhagen to Phuket. At the same time, the Greek debt crisis caused
Thai to suspend its services to Athens.
Thai expects to be the first carrier in Asia to fly commercial flights using
biofuels. The carrier launched the initiative with experimental flights in
December 2011 as part of its Corporate Social Responsibility program,
otherwise known as “Travel Green”. Thai hopes to stimulate sustained
biofuel production in Thailand by working with Thai government agencies
and regional corporate partners, such as PTT Public Company Limited.
The effort aims to reduce carbon dioxide emissions in regional air travel
as well as position Thailand to be the “bio hub” of Asia.
In April 2015, after an audit of the Thai Department of Civil Aviation,
Thailand was downgraded from Category 1 to Category 2 due to negative
audit results from the International Civil Aviation Organization (ICAO).
On 1 December 2015, the US Federal Aviation Administration (FAA)

7. announced their reassessment of the safety rating for Thailand,
downgrading it from a Category 1 to Category 2 country. The FAA stated,
“U.S. and Thai aviation officials have a long-standing cooperative
relationship and both our countries work continuously to meet the
challenge of ensuring aviation safety. A Category 2 International Aviation
Safety Assessment (IASA) rating means that the country either lacks laws
or regulations necessary to oversee air carriers in accordance with
minimum international standards, or its civil aviation authority — a body
equivalent to the FAA for aviation safety matters — is deficient in one or
more areas, such as technical expertise, trained personnel, record-
keeping, or inspection procedures. With a Category 2 rating, Thailand’s
air carriers can continue existing routes to the United States but they
won’t be allowed to establish new routes to the United States.”
The European Aviation Safety Agency (EASA) declined to blacklist any
Thai carriers following a review of certain carriers in November 2015.
Thai later received third-country operator (TCO) certification from the
EU, effective 15 December 2015, authorizing the carrier to continue flying
to the EU for the foreseeable future.
In July 2015, Thai announced the planned cancellation of service to Los
Angeles after 25 October 2015, marking the end of US service.
In June 2016, as a result of its restructuring plan, Thai announced it
would commence thrice-weekly Tehran service. However, the service
ended on 28 February 2018 and resumed Moscow service from October
and November 2016 respectively. The airline also considered a return to
the US using Boeing 787–9 by 2017. However, Charamporn Jothikastira,
THAI president, turned down the possibility of returning to Los Angeles
or New York City due to losses in the past. Instead, Thai considered other
cities such as San Francisco and Seattle. While Thai Smile, its subsidiary,
is planning for new regional routes such as Cebu, Medan, Surabaya,
Chandigarh, Shantou, and Tianjin.
In August 2016, Thai introduced a new route network management
system. Following implementation, flight schedules were synchronized,
allowing international passengers to transit via Bangkok Suvarnabhumi
more conveniently. Thai planned to adjust 13 route schedules mainly in

8. Japan, Australia, and India. The routes that have been announced are
Perth and Brisbane.
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Queries handled by Thai Airways Bangladesh Customer care:
Thai Airways Ticket Booking, Ticket Cancellation, Flight Ticket
Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage
Allowance, Duty-Free Allowance, Flight Information, Airport Lounges,
Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage,
Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport
Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on
Arrival, First Class, Business Class, Economy Class, rewards.

9. Thai Airways Cabin services:
Royal First Class (First Class)
Thai’s Royal First Class seats, manufactured by B/E Aerospace, were
introduced with the arrival of the Airbus A340–600. These seats are also
available on selected Boeing 747–400 aircraft. A new version of Royal
First Class seating in a suite or enclosure configuration is available on
Thai’s Airbus A380–800 aircraft and select Boeing 747–400 aircraft since
the 2012 refurbishment.
Royal Silk Class (Business Class)
Thai’s Royal Silk Class seats have been installed on all Thai aircraft. The
angled shell design seats have 150 to 160 cm (58 to 62 in) of pitch and a
width of 51 to 55 cm (20 to 21.5 in). Prior to refurbishment, Royal Silk
seats on 777–300ERs are sold as premium economy class seats on
Scandinavian routes and Moscow. A new set of Royal Silk seats are
available on THAI’s Airbus A380–800s, Boeing 777–300ERs, Boeing

10. 787–8s, and Airbus A350–900s. After the delivery of the new 787–9s to
THAI, the Zodiac Cirrus or Reverse Herringbone seats are now available
onboard the new aircraft.
Economy Class
Thai’s Economy Class offers between 81 and 86 cm (32 and 34 in) seat
pitch depending on the aircraft type. Personal screens with AVOD are
present on the Airbus A380–800, Airbus A330–300, Airbus A350–900,
Boeing 747–400, Boeing 777 (200ER, 300 and 300ER), Boeing 787–8/-9
aircraft.
Thai Airways Destinations:
Thai Airways operates flights to 10 destinations nationally, excluding
Bangkok, and internationally to 71 destinations in 33 countries
worldwide. Thai Airways’ top sector routes include Phuket to Bangkok,
Bangkok to Phuket, Bangkok to Chiang Mai, and Tokyo to Bangkok with
8, 64, 60, and 55 weekly flights respectively.THAI Airways flies to 78
destinations including Ahmedabad, Amsterdam, Auckland, Bangladesh,
Bangkok, Brisbane, Chengdu, Changsha, Chennai, Chongqing, Delhi, Da

11. Nang, Denpasar, Dubai, London, Madrid, Mae Hon Son, Mae Sot,
Nakhon Si Thammarat, Nagoya, New York, Phrae, Phuket, Riyadh, Sajon
Nakhon, Sapporo, and many others. Domestic destinations include
Chiang Rai, Chiang Mai, Bangkok, Udon Thani, Khon Kaen, Ubon
Ratchathani, Samui, Surat Thani, Phuket, and Krabi.
Thai Airways Dhaka Sales Office
Airlinesbd is the authorized sales agent of Thai Airways Dhaka,
Bangladesh office. The main office of Thai Airways Bangladesh is located
at Kamal Ataturk Avenue, Banani, and Dhaka,
Bangladesh. Airlinesbd.com is one of the leading travel agencies in
Bangladesh from where you can buy low-cost airline tickets. You will be
able to process air tickets, hotel bookings, holiday packages, and visas for
travel to any country in the world at affordable rates from other travel
agents in the country.
Airlinesbd.com Ticketing
01841–289170
01713–289177
Thai Airways Dhaka Office Address
Address:
Thai Airways International PCL,
Shanta Western Tower, Level-9, Space-903,
186 Bir Uttam Mir Shawkat Ali Road, Tejgaon I/A,
Dhaka-1208, Bangladesh
Contact Number
+88 02 8879131–46
Fax Number
+88 02 8879147–49

12. Email: sales@thaiairways.com.bd; cargo@thaiairways.com.bd
Official Website:
www.thaiairways.com
Thai Airways Dhaka Airport Office
Address:
Hazrat Shah Jalal International Airport,
Terminal 1, Kurmitola, Dhaka, Bangladesh
Contact Number:
+88 02–8901807
+88 02–8901809
+88 02–8901812
Fax Number
+88 02–8901813
Email: dackktg@thaiairways.com.bd
Baggage
The weight allowance has been introduced by THAI for a journey:
Wholly within Thailand domestic sectors
A journey within TC3 (Asia, Australia, and New Zealand) and a journey
between TC2 (Europe, Africa, and the Middle East) and TC3 (Asia,
Australia, and New Zealand).
The piece concept used to apply for a journey:
To/from the USA and Canada. If you are traveling on THAI flights for your
entire journey, details of the free baggage allowance of each of the above
mentioned are published below:

13. Checked Baggage Policy by Weight Concept applicable to Purely
Domestic Sectors:

14. In-Flight Information
Some of the onboard facilities provided by Thai Airways include hot
meals, seat options for a small fee, entertainment, and duty-free
merchandise. Bassinets on selected aircraft including A330. You can pre-
order your meals while making Thai Airways booking online at least 24
hours before your scheduled flight to get a wider selection of meals.
Thai Airways TV
Find pre-selected TV shows onboard your Thai Airways flight.
Thai Airways Movies
Movies and much more can be found onboard your Thai Airways flight.
Thai Airways Important F & Q
What documents do I need to present at check-in?
For Domestic flights:
Identity card, government official identity card with photo or passport
must be presented for adults.
Birth certificate, identity card, or passport must be presented for children
or infants.
For International Flights:
Passengers must hold passports with a validity of at least 6 months
beyond their intended return date, or valid passports and visas meeting
the requirements of the country visited. For visa and passport
requirements, contact the Consulate or Embassy of the country you are
planning to visit. A return ticket or proof of onward travel needs to be
presented at check-in.
**THAI has the right to refuse copies of travel documents**
Which items are prohibited in checked and carry-on luggage?
International law prohibits the placing of magnetized, Inflammable,
corrosive, radioactive, oxidizing, or explosive articles; pressurized gasses,

15. toxic substances, oxygen cylinders, paint, mercury, munitions, fireworks,
and power bank in checked or unchecked (carry-on) luggage.
In many countries, strong-smelling materials, lighter fuel, and refills,
fresh food or fruit, infected live animals, or weapons must not be taken
aboard the aircraft. Such items are subject to confiscation and the owner
may be subject to a fine, depending on the country. If you are not certain
if an item you are carrying is prohibited, please ask a THAI agent before
you arrive at check-in.
Which check-in counter should I use at Dhaka Airport?
All departing passengers should enter level 4 as check-in counters are
located there.
International Flights
Royal First Class passengers should enter Entrance 1 for check-in at the
Royal First check-in lounge. Royal First Class passengers shall be escorted
by the staff from the curbside through all services.
❖ Royal Silk Class passengers and ROP Platinum cardholders should
enter Entrance 1 for sit-down check-in service at Row A.
❖ Royal Orchid Plus Gold / Star Alliance Gold card members should
enter Entrance 2 for dedicated check-in service at Row B.
❖ Group of more than 10 passengers should enter Entrance 2 for
dedicated group check-in service at Row D.
❖ Premium Economy / Economy Class passengers should enter
Entrance 4 for common check-in at Row H and J.
❖ Self-service check-in kiosk and Internet check-in for THAI
international flights
❖ Self-service check-in kiosks for international flights located Row H
and J
❖ Internet/Bag Drop counters for self-service check-in kiosk
passengers located at Row H and J

16. Domestic Flights
❖ Royal Silk Class passengers should enter Entrance 2 for dedicated
check-in service at Row B.
❖ Royal Orchid Plus Gold / Star Alliance Gold card members should
enter Entrance 2 for dedicated check-in service at Row B.
❖ Economy Class passengers should enter Entrance 2 for common
check-in at Row C
❖ Group of more than 10 passengers should enter Entrance 2 for
dedicated group check-in at Row C.
❖ Self-service check-in kiosk and Internet check-in for THAI domestic
flights
Self-service check-in kiosks for international flights located at Row D
❖ Internet/Bag Drop counters for self-service check-in kiosk
passengers located at Row C
Do I need to reconfirm my flight?
THAI no longer requires that you reconfirm your flight but please contact
THAI to cancel your reservation if your travel plans change. Many airlines
still require reconfirmation. If your journey includes a portion on another
airline you may have to reconfirm onward journeys at least 72 hours
before departure.
Can I get a special meal for a child on THAI flight?
Child meals can be requested on international flights not less than 48hrs
before flight departure.
Are there onboard facilities for infants?
Bassinet for infant passengers can be booked in advance with a seat fee
applies here or contacts the local THAI Reservation & Ticketing office
(Contact Us). Infant passengers must meet the following conditions;
weight not over 10 kg, height not over 67 cm, and age less than six months
old. They can be attached to bulkhead anchors. Parents can use their own
baby car seat provided it has been certified by the government of the
manufacturer’s country and provided the infant is flying on a child’s fare
ticket. Diapers are not available onboard. However, there are diaper
changing boards in the toilets (except economy class on aircraft type

17. B737–400, business class on aircraft type B787–9, first-class on aircraft
type B747–400 and Airbus A380–800).
How many pieces of carry-on luggage am I allowed?
Each passenger may hand-carry one piece of luggage the sum of whose
dimensions (length+ height + width) does not exceed 115 cm (56 + 46 +
25 cm) (44.85 inches, i.e. 21.5 x 18 x 9.75 inches) and which does not
weigh more than 7 kg (15.4 lbs). Pieces exceeding these dimensions must
be checked in at the check-in counter prior to departure. A woman is
allowed to carry a purse as well.
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