Specialists on Call Inc (SOC)
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SOC provides on-demand telemedicine physician services to hospitals to improve quality of care, reduce costs, and increase patient and client satisfaction. With over 180 hospital clients in 22 states, SOC uses telemedicine to connect hospitals to its network of over 65 fellowship-trained physicians, providing over 43,000 consultations since 2007. SOC's services help hospitals benefit from improved care, lower malpractice risk, and costs that are less than hiring an on-site physician.
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Virginia Health Reform Initiative
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Billings
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- The current healthcare referral process is slow and inefficient, which is problematic for patients, medical staff, and the overall healthcare system.
- A software startup has developed an online platform to streamline the referral process, facilitating tracking and influencing referrals digitally in just 3 minutes instead of 3 days.
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CMS offers various telehealth solutions including remote patient monitoring devices, software, and clinical support to improve patient outcomes, reduce costs, and prevent hospital readmissions by allowing patients to be monitored at home and addressing health issues before they require a hospital visit. The solutions help hospitals avoid penalties for excessive readmissions and support post-discharge care. CMS also provides programs and services to support telehealth program development and operations.
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- 2. • SOC: – • SOC provides specialist physicians on an on-demand basis to US acute care hospitals and other healthcare facilities via telemedicine technology Value Proposition – Hospitals that use SOC services benefit from: • • • • • • Reduced cost of obtaining necessary on-call coverage Dramatically improved quality of care Reduced cost of care against a fixed reimbursement for care Improved patient satisfaction Improved competitive strength Reduced malpractice litigation risk SOC is the pioneer in disrupting traditional on-call and on-demand physician relationships with a solution that is better, faster and cheaper.
- 4. • 180+ hospital clients in 22 states • 65 experienced attending physicians with US Fellowship training • > 43,000 consults since 2007; currently north of 1,800 / month • tPa admin rate: 8.0% average; cx: 3.0%; >1,100 pts in 2011 • patient satisfaction (Press Ganey subset) > 97% • client satisfaction > 97% • to client cost coverage less than babysitter (regardless of city)
- 5. • Commitment: “no excuses” for telemedicine platforms & quality • Investment ($28.5 million): no requirement that you accept 2nd best quality… – Best-in-class physicians – Call center (Washington, DC) – Joint Commission accreditation; HIPAA, HiTech Compliance; FDA compliance; case and peer review processes – Embedded and directive clinical protocols and work processes – Robust mainstream infrastructure; CISCO, In Touch, GE, Microsoft – Real Investment into Redundancy and Backup …you can’t build a quality hospital for $1 million....
- 6. • Emergency Neurology On-Call • Psychiatry On-Call/On-Demand & Scheduled Visits • Hub & Spoke system Development • Dermatology & Ophthalmology Consultations • Orthopedics On-Call • tele-Intensivist / Critical Care Consultations • tele-NICU support