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Jan Groenefeld • IoT Meetup Remote Session • October 20th, 2020
Multimodal, Collaborative
& Autonomous
Multi-experience strategies as the key to self-
determined interaction with intelligent machines
Photo by Andy Kelly on Unsplash
THE SAD ROBOT
AND THE BRAVE GIRL.
FULL VIDEO: https://youtu.be/puDF57e_t_c
75BILLION
interconnected devices


until 2025
TECHNOLOGY,
EVERYWHERE!
60BILLION €
market volume forecast


until 2024
Photo by mahdis mousavi on Unsplash
STATE OF THE ART
“NICE TOUCH SCREEN”
https://www.esa-automation.com/de/5-future-human-machine-interfaces-hmi-trends-2/
NEXT LEVEL
“NATURAL COMMUNICATION”
https://www.daimler.com/innovation/production/factory-56.html
https://www.all-electronics.de/elektronik-fertigung/5-tipps-fuer-die-auswahl-mobiler-roboter.html
https://www.it-production.com/news/maerkte-und-trends/microsoft-iot-signals-report/
Bildquelle: https://www.bosch-presse.de/pressportal/de/de/wandel-von-bosch-zum-iot-unternehmen-137474.html
SMART THINGS &
INTERACTIVE
ENVIRONMENTS
#3
Bildquelle: https://www.powertransmissionworld.com/egp-c-co-act-by-schunk-the-first-certified-industrial-gripper-for-collaborative-operation/
ROBOTS &


COBOTS
#2
Bildquelle: https://www.geospatialworld.net/blogs/wearable-rape-sensor/
AUGMENTED HUMAN &


WEARABLE BIONICS
#1
KEY IS MULTI-
EXPERIENCE
- David Cearley, Gartner Distinguished VP Analyst, Gartner
“
”
…shift from technology-literate to


people-literate technology.


Translating intent will move


from user to computer.


Communication across


many human senses will enhance
nuanced information.
- David Cearley, Gartner Distinguished VP Analyst, Gartner
“
”
…shift from technology-literate to


people-literate technology.


Translating intent will move


from user to computer.


Communication across


many human senses will enhance
nuanced information.
TIME OF ISOLATED TOUCHSCREEN
INTERACTION IS OVER!
Bildquelle: https://www.express.co.uk/life-style/science-technology/576707/Minority-Report-Gloves-Military-General-BAE-Systems
MR. MULTI-
EXPERIENCE
TAKE UP


STARTING POSITION
TOP 3 HURDLES
v
Taking the Hurdles


1. Promising technologies?


‣ Get dirty and gain experience


2. Right steps first?


‣ Apply Service Design methods.


3. How to move forward?


‣ Go get a competent partner.
Photo by Braden Collum on Unsplash
SERVICE


DESIGN
SPOTLIGHT ON
SERVICE


DESIGN
UX
DESIGN
Holistic


Multiple Touchpoints


Open


Broad Research


Value-based


Strategic


Visionary
Concrete


Defined Touch Points


Focused Research


Requirement-based


Detail Design


UI Specification


Handover to Developers
Service Design


Fact Sheet


‣ Holistic Design Approach


‣ Common strategy and vision.


‣ Integrates multiple touchpoints.


‣ Super Powers


‣ Balances business models and


user acceptance and stakeholder buy-in.


‣ Eases complex design decisions reflecting
human sensing abilities.
OUR


SENSES


SEE


LISTEN


FEEL


TASTE


SMELL
Bildquelle: https://www.kurier.de/inhalt.geschaerfte-sinne-sinnesorgane-mit-ueberdurchschnittlichen-faehigkeiten.2b2d38cd-2f71-4ef2-aa14-e183a596e0f8.html
CONTEXT
EXPERIENCE
MODALITY


CONDITIONS
INSIGHTS &


OPPOS
EXPERIENCE
MODALITY


CONDITIONS
INSIGHTS &


OPPOS
Sensing


Understanding/


Deciding


Acting


Experience Goals
Eyes & ears
blocked
Loud &
hectical
No view
because
Smoke
Need for


stress relief
Dim the


alarm
Extended view
through drone
Guided restart
via voice control
Doing this &
that
Alarm
occurs!
From Research to Strategy
With our outside-in perspective, we
collect valuable insights to identify
weaknesses in your customer journey
to improve it most efficentially.
Insights &


Opportunities
Internal & External investigation


Trends


Benchmarking


Insight & Opportunity Report


We create a holistic view of the experience
your customers currently have with you.
With this common view we create together
with you innovative solutions to deliver a
desirable experience which is aligned with
your business
Holistic picture of
current experience
Personas


Service Experience Mapping


Customer Journey (Current)


Eco-system map
Envision future
experience
We visualise your improved service experience
shows how to achieve a service eco-system
which continuously delivers value for your
customers, your business and for your
employees.
Blueprint


Customer Journey (Future)


Value proposition


Roadmap


Design Vision
LEARN MORE ABOUT ERGOSIGNS FULL SERVICE UX DESIGN PORTFOLIO
MAKE YOUR IDEAS


COME ALIVE
https://houseofgeekery.com/2015/11/23/classic-scene-frankensteins-creation/
MAKE YOUR IDEAS


COME ALIVE
+
Hot & Spicy


Take Aways


‣ Create holistic, innovative and supportive
Interaction Systems using all human senses
instead of limiting to touch interaction


‣ Apply Service Design Methods to cover
complexity


‣ Be a first mover, not a follower and get an
external risk manager like Ergosign


‣ Don’t forget to have fun with


technology!
Photo by kayleigh harrington on Unsplash
Meet us in our 6 o
ffi
ces in
Germany and Switzerland
for an inspiring chat.
Quelle: Ergosign GmbH
TECHNOLOGY


LET’S ENSURE WE


WILL LOOK GOOD!
IS THE MIRROR


OF SOCIETY.
Photo by Noah Buscher on Unsplash
THANKS A
LOT!
Jan Groenefeld


Solution Manager Industry


Lead UX Designer


jan.groenefeld@ergosign.de


T +49 681 95 98 20 0
READING RECOMMENDATION ON THE TOPIC
https://www.linkedin.com/in/jan-groenefeld-8833947b/
REACH OUT VIA LINKEDIN
JAN GROENEFELD
Jan is Lead User Experience Designer at Ergosign GmbH at
the Saarbrücken site.


As Solution Manager Industry, he designs human-centered
interaction for industrial plants and machines of today and
tomorrow. His project focus is on innovative operating
concepts for machines, control stations, and cross-company
IIoT platforms.


His passion for modern technologies and their use, added
value, and in
fl
uences on the operator 4.0 of the so-called
Smart Factory has accompanied him throughout the past 14
years as a designer of human-machine interfaces.




His mission: Making modern technologies usable for people.
DIPLOM INFORMATIKER (FH)


LEAD UX DESIGNER


SOLUTION MANAGER INDUSTRY

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Jan groenefeld io_t meetup talk - oct 20th - multi-experience interaction design strategies