This document discusses how CAE can help organizations conquer their IT demands through a collaborative approach called "technology together." It describes CAE's unique three-phased approach of establishing a base camp, guiding clients on a journey, and providing a view from the summit to deliver flexible, scalable, and secure IT infrastructure tailored to each client's specific needs and objectives. CAE commits to always providing exceptional customer service through understanding each client's complex business needs and aligning solutions accordingly.

1. technology
together
Conquer your IT demands

2. Technology is transformative: it can
drive efficiency, change the way
people work, create competitive
advantage and maximise customer
responsiveness.
Whatever your business or sector,
wherever you are based and
irrespective of your size: your people
rely on your IT infrastructure.
We fully appreciate the importance of
delivering the critical systems and applications
on which your organisation’s goals, finances
and reputation depend.
Yet time, resource, skills and financial
constraints can make this difficult to
accomplish on your own. That’s why CAE is a
trusted partner to numerous organisations
who rely on our expertise, award-winning
service and imaginative solutions to address
their IT demands. We achieve this by taking a
collaborative approach we call...
technology
together
your
ITdemand
3 ©2015 CAE Technology Services
Technology on its own is not the complete answer.
Our approach addresses your IT demand with a customer service-driven
solution that ensures technology, coupled with our long-term relationship,
is the best cultural fit for your organisation.
Working in close partnership with you, we deliver a flexible, scalable and
secure IT infrastructure that ensures you are a source of added value to your
organisation. The bespoke solution can include a combination of hardware,
software and services. It is unique to you and your particular needs.
We take the time to gain a thorough understanding
of your business in all its complexity before
aligning our extensive portfolio of solutions
to achieve your specific objectives,
immediately and for the long-term.
technology
together

3. Base Camp establishes knowledge of your
people, your culture, your stakeholders,
your challenges and your objectives.
With this knowledge we can lead you
on The Journey. From transition to
implementation and support we are
there to guide you, ensuring a proactive
and flexible attitude to every IT demand.
The View from the Summit reviews
a service against your transformational
objectives. The focus is on realised benefits,
continuous service improvement and the
ability to look forward with confidence to
the next challenge.
Our unique approach breaks the traditional lifecycle
management circle, which can restrict flexibility and inhibit
innovative thinking. Instead, we take a three-phased approach
to delivering our services that means improvements are
made on a continuous basis.
4 | 5 ©2015 CAE Technology Services
Journey
to the summit
via cloud
Journey
to the summit
without
cloud
view from the summit
the Journey
base camp
theagility
approach

4. We will:
• Always deliver a personal service
recognising the importance of
communication and human interaction
• Gain a thorough understanding of the
complex elements of your organisation
and align services to meet your
specific objectives
• Give you award-winning customer
service and support through our UK-based
Service Desk coupled with remote and
on-site engineering capability
• Deliver flexible 24/7 coverage globally with
service levels matched to what you need
• Support all parts of your IT infrastructure
including your datacentre, network,
security and devices
• Provide common management platforms
that deliver consistent levels of service,
whether on-site, in the cloud or as part
of a hybrid solution
• Follow proven, repeatable processes based
on accepted industry quality standards.
ourcommitment
toyou
CAE stands for something and it is what
drives us to consistently deliver the most
exceptional customer service to you:
ourcore
values
C is for Committed
Buildingtrustedlong-termpartnershipsand
consistentlyaddingvalueusingthebest
possibletransformativetechnologysolutions
A is for Agile
Offering dynamic and proactive
services for your technology journey
E is for Energetic
A passionate team constantly striving
to improve
6 | 7 ©2015 CAE Technology Services
All our solutions are underpinned by the depth and breadth of relationships we have built
with world-renowned manufacturers, each a leader in their own field. You can put your trust
in our accreditations. These reflect the importance we attach to customer service, long term
relationships and partnership development in a rapidly changing global environment.
working
with...

5. get
intouch
CAE is headquartered in Watford with
additional office locations in Bracknell,
Knutsford, London and Oxford.
We are able to deliver services internationally,
including through our group company CAE
Technology Services Inc in the US.
CAE Technology Services Limited
Colonial Way
Watford
Hertfordshire
WD24 4PT
t: 0845 643 0033
e: technology.together@caeuk.com
www.caeuk.com
@technologytogether