Shavei A Barginere has a B.A. in Software and Information Systems and experience providing technical support, graphic design, and sales. Their relevant coursework includes project management, databases, and computer science. They are proficient in software like Salesforce, Photoshop, and Microsoft Office and have experience programming in languages such as C++, Java, HTML, and SQL. Previous projects include configuring an email system and developing a digital scrapbooking prototype.

1. S H A V E I A B A R G I N E R E
13330 Evening Sunset Ln
Riverview, FL 33579
Mobile: (910)224-6353
shaveiabarginere@gmail.com
EDUCATION
B.A. Software and Information Systems, June 2014
University of North Carolina Charlotte, Charlotte, NC
RELEVANT COURSEWORK
Project Management | Computer Networks | IT Infrastructure | Database Design & Implementation | Intro to Computer Science |
Info Security & Privacy | Rapid Prototyping and Interface Building | Human-Computer Interfaces
LANGUAGES AND SYSTEM S
Software: Salesforce, Adobe Photoshop, Adobe Flash Professional, Axure, GIMP, Microsoft Office 2010 & 2013, MySQL,
CodeBlocks, NetBeans
Platforms: Windows, Linux, Mac OS
Programming Languages: Prior experience with C++, Java, HTML, CSS, and SQL
PROJECTS
Emailing System
 Worked in a team of four people to configure an emailing system
 Postfix mailing system was configured to connect four virtual machines running Debian 6
Digital Scrapbook
 Worked in a team of three people to develope a prototype for a digital scrapbooking program
 Protypes ranged from high to low fidelity using paper, Axure, Adobe Flash Professional, and Adobe Photoshop
EXPERIENCE
Pearson Education K-12 Technical Support Agent July 2015 – Nov 2015
SykesInc, Riverview FL
▪ Provide phone,email, and chat support for customer facing web and client-server applications
▪ Interface with development, quality assurance,business units,and customerservice groups to troubleshoot technicalissues and
ensure complete and expedient resolution of issues
▪ Provide prompt and courteous customer service while exceeding SLA requirements
AT&T Android Care Agent April 2014 – June 2015
SykesInc, Charlotte NC/Riverview FL
▪ Develop and communicate strong,up-to-date knowledge of wireless products,accessories,pricing plans, and services features
▪ Provide prompt and courteous customer service while exceeding SLA requirements
▪ Conduct bill reviews and process orders on customer accounts
Graphic Designer Sept. 2012 –Dec 2014
Freelance, Charlotte NC
▪ Create designs,concepts,and sample layouts of business cards,flyers, etc
▪ Prepare and discuss rough sketches and illustrations of material with clients
▪ Interpreting the client's business needs and developing a concept to suit their purpose
Sales Associate/Cashier June 2011 – March 2013
Polo Ralph Lauren, Charlotte NC
▪ Greet customers and provide them with exceptional customer service relative to their needs
▪ Develop and communicate strong,up-to-date knowledge of company clothing, accessories,pricing, and sales
▪ Trained newly hired employees on how to operate register