Complimenting
 Appropriately
       GBUS 495, Fall 2012
            Ms. Quinones
Overview

 What are compliments?

 Why give compliments?

 How are compliments constructed?

 When are compliments used?

 Do’s and Don’ts of complimenting.

 Responding to compliments.
What are Compliments?

Compliment (Source: Wiktionary)

 n. An expression of praise, congratulation or encouragement.

 n. Good wishes.

 v. To pay a compliment; to express a favorable opinion.
Why Give Compliments?

 You can make someone’s day (make them smile)

 It increases your positive outlook and that of others around
   you

 It comes back to you in different forms – builds positive
   relationships

 It makes you more attractive to others (in a variety of ways)

 It is enjoyable to do
How are Compliments Constructed?

Compliment Formulas

Top three compliment formulas (Manes and Wolfson 1981, pp.
120-121) and examples:

 1. Noun Phrase + is/look + (really) + Adjective
    Your blouse is really beautiful. Your hair looks great!

 2. I + (really) + like/love + Noun Phrase
    I really like your dress. I love your new apartment.

 3. Pronoun + is + (really) + Adjective + Noun Phrase
    That's a really nice rug. That's a great looking car.
How are Compliments Constructed?

Additional six formula examples:
 4. You have such beautiful hair.

 5. What a lovely baby you have!

 6. Isn't your ring beautiful!

 7. You (really) did a good job!

 8. You (really) handled that situation well!

 9. Nice game!
How are Compliments Constructed?

Ingredients for a Good Compliment:
 Sincerity

 Specificity

 Acknowledgement of character

 Acknowledgement of Affect/Effect

 Follow-up Question

 Appropriate Timing
Ingredient 1: Sincerity

To be believable, compliments must be sincere.
 Your tone, facial expression, and body language go a long
   way in conveying how sincere you are.

 If you don’t truly mean it, don’t say it.
    No compliment at all is better than false or insincere
      compliments.
Ingredient 2: Specificity

The best compliments are specific.
 Instead of just a vague “you look nice today”, say something
   that shows you’re actually noticing the person.

 Rather than you look ‘nice‘ try a sincere “that’s a lovely scarf”

 Instead of “you’re a good cook” try “that was a great lasagna.”
Ingredient 3:
Acknowledgement of Character

When complimenting an accomplishment, don’t just focus on
what the person did.

 Acknowledge who they had to be in order to accomplish it.

 Point to character traits, such as perseverance, kindness,
   thoughtfulness, loyalty, humor, creativity or courage.

 For example:
     “It took a lot of courage for you to speak up like that”
     “You are so creative. I love the way you put together your outfit.”



 http://dscottangle.com/9-steps-perfect-compliment/
Ingredient 4:
Acknowledgement of Affect/Effect

 “I can live for two months on a good compliment.” – Mark
   Twain

 Go beyond the action/change/result and talk about how it
   makes you feel or the effect produced:
    It meant a lot to me that you took the time to…
    That necklace really highlights the color of your eyes.
    Your getting that work done means we have time to go out and…




 http://dscottangle.com/9-steps-perfect-compliment/
Ingredient 5: Follow-Up Question

Don’t just give the compliment and leave it there, show
interest by asking a follow-up question.
 When you show actual interest by following the compliment
   with a question, you show interest in a person and it drives
   the conversation – is it new?
    “The color of that scarf is perfect for you. Where did you find it?“




http://dscottangle.com/9-steps-perfect-compliment/
Ingredient 6: Appropriate Timing

 Consider the setting.

 Compliments should be appropriate.
   It’s wonderful to tell a bride that she’s beautiful, but
     congratulate her on losing 100 pounds some other time.

 It is sometimes best to compliment a person when you notice
  something, provided it is convenient.

 Sometimes if you wait too long the moment can be lost.

 Always think first, then compliment.
When are Compliments Used?

Essentially compliments can be used anytime but here are
a few suggestions.
 Compliments make great openers for any type of
  conversation.
 They also are helpful in the workplace or when breaking the
  ice with someone.
 You can use them in passing just to make someone smile.

 You can use them to make a graceful exit.

 They are helpful when making indirect requests.
Do’s and Don’ts

 Safe Things to Compliment People on:
   Style
   Smile and Laugh
   Sense of Humor
   Intelligence
   Pets
   Objects/Possessions
   Homes/Decorations
   Character traits
   Skills
Do’s and Don’ts

 Unsafe Things to Compliment People on:
   weight
   hygiene
   body shape/fitness (unless it is good)
   money related things
   Something that would normally be unspoken


   *Beware of backhanded compliments
      http://www.youtube.com/watch?v=Xw-rS0nnG2s
      http://www.youtube.com/watch?v=mOzuWBWYGgI
Practice
 Evaluate these videos to see how appropriate each
  compliment is.
 (Complimenting Strangers)
   http://www.youtube.com/watch?v=FFJuw9qAU28

 (Compliment Guys)
   http://www.youtube.com/watch?v=3I4bixh_MPg


 (Big Bang Theory)
   http://www.youtube.com/watch?v=-1Sglky042g
Responding to Compliments

 4 Possible Responses
   Downgrading
   Questioning
   Shifting Credit
   Returning
Responding

 Downgrading: minimizing the validity of what was said
   A: “That’s a nice shirt”
   B: “Well, I just got it. It was pretty cheap.”

 Questioning: shows doubt or a need for more praise
  (depends on tone)
   A: You did an excellent job on your presntation yesterday!
   B: Do you really think so?
   A: Oh yes! It was fabulous!
Responding

 Shifting Credit: gives someone else credit
    A: I love your clock! It looks great in your living room!
    B: Thanks. A friend of mine brought it to me from Oregon.



 Returning: reply with a compliment
    A: You’re looking well!
    B: Thanks. So are you!
Questions?

Complimenting

  • 1.
    Complimenting Appropriately GBUS 495, Fall 2012 Ms. Quinones
  • 2.
    Overview  What arecompliments?  Why give compliments?  How are compliments constructed?  When are compliments used?  Do’s and Don’ts of complimenting.  Responding to compliments.
  • 3.
    What are Compliments? Compliment(Source: Wiktionary)  n. An expression of praise, congratulation or encouragement.  n. Good wishes.  v. To pay a compliment; to express a favorable opinion.
  • 4.
    Why Give Compliments? You can make someone’s day (make them smile)  It increases your positive outlook and that of others around you  It comes back to you in different forms – builds positive relationships  It makes you more attractive to others (in a variety of ways)  It is enjoyable to do
  • 5.
    How are ComplimentsConstructed? Compliment Formulas Top three compliment formulas (Manes and Wolfson 1981, pp. 120-121) and examples:  1. Noun Phrase + is/look + (really) + Adjective  Your blouse is really beautiful. Your hair looks great!  2. I + (really) + like/love + Noun Phrase  I really like your dress. I love your new apartment.  3. Pronoun + is + (really) + Adjective + Noun Phrase  That's a really nice rug. That's a great looking car.
  • 6.
    How are ComplimentsConstructed? Additional six formula examples:  4. You have such beautiful hair.  5. What a lovely baby you have!  6. Isn't your ring beautiful!  7. You (really) did a good job!  8. You (really) handled that situation well!  9. Nice game!
  • 7.
    How are ComplimentsConstructed? Ingredients for a Good Compliment:  Sincerity  Specificity  Acknowledgement of character  Acknowledgement of Affect/Effect  Follow-up Question  Appropriate Timing
  • 8.
    Ingredient 1: Sincerity Tobe believable, compliments must be sincere.  Your tone, facial expression, and body language go a long way in conveying how sincere you are.  If you don’t truly mean it, don’t say it.  No compliment at all is better than false or insincere compliments.
  • 9.
    Ingredient 2: Specificity Thebest compliments are specific.  Instead of just a vague “you look nice today”, say something that shows you’re actually noticing the person.  Rather than you look ‘nice‘ try a sincere “that’s a lovely scarf”  Instead of “you’re a good cook” try “that was a great lasagna.”
  • 10.
    Ingredient 3: Acknowledgement ofCharacter When complimenting an accomplishment, don’t just focus on what the person did.  Acknowledge who they had to be in order to accomplish it.  Point to character traits, such as perseverance, kindness, thoughtfulness, loyalty, humor, creativity or courage.  For example:  “It took a lot of courage for you to speak up like that”  “You are so creative. I love the way you put together your outfit.” http://dscottangle.com/9-steps-perfect-compliment/
  • 11.
    Ingredient 4: Acknowledgement ofAffect/Effect  “I can live for two months on a good compliment.” – Mark Twain  Go beyond the action/change/result and talk about how it makes you feel or the effect produced:  It meant a lot to me that you took the time to…  That necklace really highlights the color of your eyes.  Your getting that work done means we have time to go out and… http://dscottangle.com/9-steps-perfect-compliment/
  • 12.
    Ingredient 5: Follow-UpQuestion Don’t just give the compliment and leave it there, show interest by asking a follow-up question.  When you show actual interest by following the compliment with a question, you show interest in a person and it drives the conversation – is it new?  “The color of that scarf is perfect for you. Where did you find it?“ http://dscottangle.com/9-steps-perfect-compliment/
  • 13.
    Ingredient 6: AppropriateTiming  Consider the setting.  Compliments should be appropriate.  It’s wonderful to tell a bride that she’s beautiful, but congratulate her on losing 100 pounds some other time.  It is sometimes best to compliment a person when you notice something, provided it is convenient.  Sometimes if you wait too long the moment can be lost.  Always think first, then compliment.
  • 14.
    When are ComplimentsUsed? Essentially compliments can be used anytime but here are a few suggestions.  Compliments make great openers for any type of conversation.  They also are helpful in the workplace or when breaking the ice with someone.  You can use them in passing just to make someone smile.  You can use them to make a graceful exit.  They are helpful when making indirect requests.
  • 15.
    Do’s and Don’ts Safe Things to Compliment People on:  Style  Smile and Laugh  Sense of Humor  Intelligence  Pets  Objects/Possessions  Homes/Decorations  Character traits  Skills
  • 16.
    Do’s and Don’ts Unsafe Things to Compliment People on:  weight  hygiene  body shape/fitness (unless it is good)  money related things  Something that would normally be unspoken  *Beware of backhanded compliments  http://www.youtube.com/watch?v=Xw-rS0nnG2s  http://www.youtube.com/watch?v=mOzuWBWYGgI
  • 17.
    Practice  Evaluate thesevideos to see how appropriate each compliment is.  (Complimenting Strangers)  http://www.youtube.com/watch?v=FFJuw9qAU28  (Compliment Guys)  http://www.youtube.com/watch?v=3I4bixh_MPg  (Big Bang Theory)  http://www.youtube.com/watch?v=-1Sglky042g
  • 18.
    Responding to Compliments 4 Possible Responses  Downgrading  Questioning  Shifting Credit  Returning
  • 19.
    Responding  Downgrading: minimizingthe validity of what was said  A: “That’s a nice shirt”  B: “Well, I just got it. It was pretty cheap.”  Questioning: shows doubt or a need for more praise (depends on tone)  A: You did an excellent job on your presntation yesterday!  B: Do you really think so?  A: Oh yes! It was fabulous!
  • 20.
    Responding  Shifting Credit:gives someone else credit  A: I love your clock! It looks great in your living room!  B: Thanks. A friend of mine brought it to me from Oregon.  Returning: reply with a compliment  A: You’re looking well!  B: Thanks. So are you!
  • 21.

Editor's Notes

  • #11 http://dscottangle.com/9-steps-perfect-compliment/
  • #16 http://www.youtube.com/watch?v=FFJuw9qAU28 (Complimenting Strangers)http://www.youtube.com/watch?v=3I4bixh_MPg (Compliment Guys)