Viskositas merupakan suatu pernyataan tahanan dari suatu cairan untuk mengalir; semakin tinggi viskositas, semakin besar tahanannya untuk mengalir. Viskositas dinyatakan dalam simbol η.

1. Technical Support
and It’s Responsibilty
to The Company,
Market and Society
Adam Damiyati

2. What is Technical Support...?
Technical Support is a service that provided by a
company to help client solving all problems
regarding application process, implementation,
and product usage.
What are the problems?
 Sagging/Runs
 Orange Peel
 Pin Hole
 Scratches
 Popping
 Crater, etc.
2

3. Multi-tier Technical Support

4. Multi-tier Technical Support
•Primary Level (I)
Level I is the “front line” inside the technical
support level.
•Secondary Level (II)
Personnel assigned to Level II must have advanced
capabilities and special certification in technical
handling of products.
•Tertiary Level (III)
This level is the highest in the technical support
level classification. Apart from having highly
qualified technical specialties, personnel at this
level also have experience in handling critical

5. Main Skill as Technical Support
Good
Communication
Research and
Development
Color Matching
Process
Problem Solver
•Good Communication
would bring good
relation.
•Research and
Development skill for
problem analysis.
•Color Matching
Process as personal
main skill for judging
match or unmatch the
color.
•Problem Solver for
5
*PowerPoint SmartArt graphic

6. Responsibility to The Company
•Conduct evaluation on new raw materials
(resin, pigment, etc), make comparison with
current additive, and analyzed results and
preparing laboratory journal.
•Carried out customer request on testing coated
products.
•Continous optimization on formulations and
product.

7. Responsibility to The Market
•Provided field support and service including
on-site laboratory analysis, frequent customer
site visit, and troubleshooting related to paint
application on the existing or prospect
customer.
•With excellent service and customer satisfaction
would make a great impact for sales and
marketing as after-sales service.

8. Responsibility to The Society
•As a massive impact of technical support
service, the company will get the trust and
satisfaction of the society about the product.
•Customer satisfaction is our priority.

9. Thank You...