This document provides information on how great team managers build and lead effective teams. It discusses that great team managers 1) define key goals, roles, and a mission/vision/values for the team; 2) create a one-page team charter collaboratively; and 3) know how to coach team members and build trust. It describes that managers build trust by having team members get to know each other personally and professionally, such as through a Johari Window exercise. Managers also define the mission, vision, and values collaboratively in a workshop where teams discuss and agree upon these aspects.

1. Team Management
Training & Templates
By Ex-Deloitte
Consultants

2. 22
Aurelien Domont
Slidebooks Consulting
Managing Director
“ Increase your Team Management skills using
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Deloitte Consultants specialized in Leadership
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Objectives of this document
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3. 33
Agenda
Behavioral Skills
Presentation Skills
Effective
Communication
Leadership
Negotiations Skills
Team management
Time Management

4. 44
What are the top 7 habits of great team managers?
They define the team’s key goals
They define key roles and responsibilities
2
3
They define the team’s mission, vision and values
1
4
They define ways of working5
They create a one-page team charter with their team6
They know how to coach their team members7
They build trust among their team

5. 55
What are the top 7 habits of great team managers?
They define the team’s key goals
They define key roles and responsibilities
2
3
They define the team’s mission, vision and values
1
4
They define ways of working5
They create a one-page team charter with their team6
They know how to coach their team members7
They build trust among their team

6. 6
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7. 77
1. How a great team manager build trust among his team?

8. 88
How do great team managers build trust among his team?
• A great team manager usually organizes and facilitates a 2-hour workshop in
order to build trust among his team
• During the workshop, the team manager will try to increase how well each
member of the team knows him and each other, both on a professional and
personal level
• The workshop agenda usually includes the following sessions:
• A 5 min Ice breaker
• Everyone will briefly introduce themselves
• The team manager will then spend 5 minutes to interactively explain the
importance of building trust within the team
• The team manager will organize an exercise to ensure everyone knows each
other well, both on a professional and personal level. An example of well
known exercise is called the Johari Window

9. 99
What is the Johari Window exercise?
• The Johari Window model is a simple and useful tool for illustrating and
improving self-awareness, and mutual understanding between individuals within
a group
• The Johari Window model includes 4 quadrants:
3.Hidden area 4.Unknown area
1.Open area 2.Blind area
Source: Businessballs.com

10. 1010
What is the Johari Window exercise?
• The Johari Window model is a simple and useful tool for illustrating and
improving self-awareness, and mutual understanding between individuals within
a group
• The Johari Window model includes 4 quadrants:
3.Hidden area 4.Unknown area
1.Open area 2.Blind area
• What is known by the person about
him/herself and is also known by
others (behavior, feelings,
knowledge, experience, skills,
views, etc.)?
• What is unknown by the person
about him/herself but which others
know?
• What the person knows about
him/herself that others do not
know ?
• What is unknown by the person
about him/herself and is also
unknown by others

11. 11
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12. 1212
What is the Johari Window exercise?
• The Johari Window model is a simple and useful tool for illustrating and
improving self-awareness, and mutual understanding between individuals within
a group
• The Johari Window model includes 4 quadrants:
In a newly
formed team,
the open
area for any
team
member is
small
because
shared
awareness is
relatively
small
3.Hidden area
4.Unknown area
1.Open area 2.Blind area

13. 1313
What is the Johari Window exercise?
• The aim of the team manager is to develop the “Open area” for every team
member.
• The Bigger the “Open area”, the better the communication, trust and cooperation
between every team member.
3.Hidden area 4.Unknown area
1.Open area 2.Blind area

14. 1414
What is the Johari Window exercise?
• The size of the open area can be expanded horizontally into the blind area, by
seeking and actively listening to feedback from other team members:
3.Hidden area 4.Unknown area
1.Open area 2.Blind area

15. 1515
What is the Johari Window exercise?
• The size of the open area can also be expanded vertically into the hidden area by
the person's disclosure of information and feelings about herself to the group.
Besides, group members and managers can help a person expand their open
area into the hidden area by asking the person about herself:
3.Hidden area 4.Unknown area
1.Open area 2.Blind area

16. 1616
What are the top 7 habits of great team managers?
They define the team’s key goals
They define key roles and responsibilities
2
3
They define the team’s mission, vision and values
1
4
They define ways of working5
They create a one-page team charter with their team6
They know how to coach their team members7
They build trust among their team

17. 17
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18. 1818
How would you define “mission”, “Vision” and “Values”?

19. 1919
How would you define “mission”, “Vision” and “Values”?
Beliefs or principles that define what is important to team
members and serve to guide the team’s mindset, behaviors,
decisions and actions
The reason for the team’s existence
A results-oriented picture of the team that describes what
members commit to achieve together sometime in the future
Mission
Vision
Values

20. 2020
How do great team managers define their team’s mission, vision and
values?

21. 2121
How do great team managers define their team’s mission, vision and
values?
• A great team manager will define his team’s mission, vision and values
collaboratively with his team members.
• The more collaboration between the manager and the team members, the more
commitment
• To ensure good collaboration, the team manager will usually organize and
facilitate a 2-hour workshop
• During the workshop, the team manager could use the following agenda (see
next slide)

22. 2222
How do great team managers define their team’s mission, vision and
values?
Parts Timing Duration Facilitator note
Introduction 9.30 AM 10 min • Team manager introduce the session
Mission Exercise 9.40 AM 40 min
• Team manager splits group in 2
• Each group try to answer the questions: What is our mission?
Or why do we exist?
• We regroup and reflect
• We define together a first version of our mission
Vision Exercise 10.20 AM 40 min
• Team manager splits group in 2
• Each group try to answer the questions: What do we want to
accomplish, achieve, or create as a team? What will be the
impact of our collective efforts?
• We regroup and reflect
• We define together a first version of our Vision
Morning Tea 11.00 AM 15 min
Values Exercise 11.15 AM 40 min
• Team manager splits group in 2
• Each group try to answer the questions:
• What are the most important values that we will adopt to guide
our actions and decisions as a team (e.g. integrity)? What are
the specific behaviors that describe each value? (e.g. integrity
= we do what we say we will do)
• We regroup and reflect
• We define together a first version of our Values
Conclusion 11.45 PM 10 min • Team manager conclude the session
Workshop Agenda

23. 23
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