TDao
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Tu Dao is seeking an IT position and has an Associate's Degree in Automotive Technology as well as IT coursework including hardware, Windows operating systems, Microsoft Office, and help desk support. Dao has experience as a service technician and shipping/receiving clerk utilizing skills in customer service, problem solving, prioritizing tasks, and learning new concepts quickly. Dao is bilingual in English and Vietnamese.
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TDao
- 1. Tu Dao 3312 O’Henry RD, Brooklyn Center, MN 55429 (763)438-0417 Dao.m.tu@gmail.com dao.m.tu@gmail.com Objective: To obtain a position in Information Technology utilizing my professional skills and technical training. Education: Hennepin Technical College - Brooklyn Park, MN Graduated December 2008 • Associates Degree in Automotive Technology (ATEC) PC Proschools – Minneapolis, MN Graduated December 2010 • Introduction to hardware and XP, 7, 8, and 8.1 Fundamental • Microsoft 2003 Desktop Applications Courses (Word, Excel, Outlook 2003, Outlook 2003 Advanced) • Supporting User on Windows XP, 7, 8, and 8.1 Operating System • Help Desk Course: Support Center Analyst QUALIFICATIONS: • Work well without supervision • Bilingual English/Vietnamese with the ability to translate • Ability to prioritize and remain focused on the essence of an issue • Excellent with customer support services • Skilled at learning new concepts quickly while working well under pressure EXPERIENCE: 08/09-02/10 Thong Auto Service St. Paul, MN Service Technician • Answer incoming calls and take accurate messages • Analyze customer cars • Serve as a car’s engine and internal Technician 05/12 - Current GreatBatch Medical Plymouth, MN Shipping and Receiving Clerk/Material Coordinator, Stockroom. • Scale in all loads and check in trucks to confirm proper load and merchant numbers • Print out day by day truck schedule with proper inbound and outbound load sheets • Perform the inbound and outbound paperwork • Added freight to completed orders accounting database
- 2. • Certify Hazardous Materials Transportation