This document discusses navigating change through building trust. It introduces the concept of a "KNOW-DO-BE Gap" that can create challenges during times of change. Bridging this gap involves being present, open, clear, vulnerable and connecting. This framework helps people work collaboratively by focusing on their vision for the future rather than the past. Building character and competence is key to developing trust, which is the missing link for effective change. The document prompts reflection on desired changes and next steps to explore building trust.