hospitality ppt

1. Name : Amit Kumar
Batch no. : G 4
Year : 2018
Assignment : Hospitality
Centre : South Extension

2. Demonstrate the range of services
provided by the front office department to a specific type of guest (FIT, FAT, CVGR &
CIP) from the time that he has made his booking until he settles his account during
departure. present the entire guest cycle using
appropriate terms and dummy forms,registers, keys etc. applicable at each stage of
the guest cycle.

3. Free
Independent
Traveller(FIT)
A national guest
who checks in
as an individual
and not as part
of a group.

4. Foreign Free Independent Traveller (FFIT) - An international guest
who checks in as an individual and not as part of a group.

5. Group Inclusive Tourist/Traveller (GIT)
- A guest who checks into the hotel
as part of a group.

6. Special Interest
Tourist/Traveller (SIT) -
A guest who checks
into the hotel as
part of a small group
that has a special
interest e.g. adventure
tourists, doctors,
travel writers etc.

7. Company Volume Guaranteed
Rate (CVGR) - A guest who
checks in and his
bill will be paid by his
company.

8. Very Important Person
(VIP) - A guest who is
considered to be important
due to
his professional capacity
to give business, celebrity
status, or government
position.

9. Very Very Important Person (VVIP) - A guest who is considered important
because of his professional status like Heads of Countries etc.

10. Commercially Important
Person (CIP) — A guest who is
important due to his
to give business to the hotel on
a regular basis.