The document discusses SMS text messaging as a solution for customer service, feedback, and relationship management. It notes that traditional methods like phone calls and comment cards have limitations, but text messaging through a service like Mosio allows companies to engage with customers in real-time on their mobile devices at the point of experience. Mosio's platform allows companies to capture, analyze, and respond to customer feedback and questions via text messaging.

1. SMS Text Messaging Solutions for: Customer Service Questions and Answers Comments and Feedback Customer Relationship Management (CRM) More info at: www.mosio.com

2. Interactive . Mobile . Engagement . The Communications Shift: Less Telephone Talk Recent business phone calls study… * Only 26% of calls placed during business hours were answered by a person. * 80% of callers didn’t leave a voicemail. * 55% of callers never called back. (Based a study of 8,000 business calls by RentLinx ) Talking on the phone has become an inconvenience.

3. Americans send and receive twice as many text messages as phone calls per month. (Nielsen Mobile) Text messaging has overtaken email and instant messaging as the main form of communication for college students. (Technology Marketing Corporation) 131 million mobile phone owners use text messaging. (Pew Internet Project) Interactive . Mobile . Engagement . Texting is the New Talking

6. Interactive . Mobile . Engagement . Traditional Customer Feedback

7. Interactive . Mobile . Engagement . Customer Feedback With Mosio

10. 2-way mobile messaging to collect and manage comments, suggestions and questions in real-time. Interactive . Mobile . Engagement . Mosio’s Web-Based Two-Way Text Messaging Solution Customers text from mobile phones… You respond via a web-interface.

11. Capture, analyze and export data. Utilize metrics to make important decisions. Manage direct customer dialogue via text messaging. Interactive . Mobile . Engagement . Mosio’s Analytics and Reporting

12. Engage and Capture 1. Engage - Engage customers at the point-of-experience, during key moments of consumption, via the customer’s mobile device. 2. Capture - Utilizing text messaging and mobile email, Mosio lets customers provide direct feedback in their own words. Interactive . Mobile . Engagement . Mosio 4 Step Process - Steps 1 and 2

13. Analyze and Respond 3. Analyze – The sentiment, meaning and nature of each topic can be assessed upon receipt and action assigned as to how to respond. 4. Respond – Customers who provide feedback or suggestions want a response. Mosio provides brands with an efficient way to receive and respond quickly to customers or collaborate with the appropriate department to take action. Interactive . Mobile . Engagement . Mosio 4 Step Process - Steps 3 and 4

14. "Mosio makes it easy.” - Krystal London, Mobile Industry Review “Mosio presented Microsoft the perfect opportunity to combine mobile, community and discovery in a social and interactive environment.” - Hunter Hoffman, Universal McCann “Mosio is a mobile marketing agency that is on the cutting edge of how the mobile space is adapting to the way people use their phones to communicate.” - Murray Newlands, Digital Marketing Consultant "Using Mosio has given us a new way to speak with our clients and consumers; one that is simple for them and effective for us!” - Andrew Loos, Attack! Marketing "Mosio's service opens up a whole new world for us, giving us an easy-to-use component, increasing student access to KU Info.” - Curtis Marsh, KU Info Program Director "Mosio has done something very smart.” - Greg Sterling, Local Mobile Search © 2010 Mosio, Inc Buzz Interactive . Mobile . Engagement .

15. Web: www.mosio.com E mail : [email_address] P hone : 877.572.9953 T ext: ASKMO to 66746 © 2010 Mosio, Inc Contact Interactive . Mobile . Engagement .