Henkilöbrändit ovat kinkkisiä juttuja mutta kuitenkin hallittavissa. Tässä vedossa syöksytään syvemmälle siihen miten sinä voit yrittäjänä ja asiantuntijana kehittää omaa henkilöbrändiäsi ja hiukan myös nolaan itseäni. Mutta se kuuluu asiaan!
How to measure emotional experience_slideshare.pdfJaakko Männistö
Today our purchase behavior and decision-making have changed. We make our decisions based on our emotions but we measure our customer experience with outdated KPI's and models that were built more than 30 years ago. EVI® (Emotional Value Index) is the answer to this dilemma. EVI® is a standardized way to measure emotional experience and help you to understand what drives your CX to grow or decline and automatically you to take action to grow your sales.
www.feedbackly.com
7 + 1 hot tips on how you build your personal brand to attract better jobs, gigs and boost your career. If you take these simple steps, you will have an easy way to your own new personal brand.
Miten rakennat henkilöbrändin joka auttaa sinua saamaan parempia töitä ja nostaa tulotasoa? #henkilöbrändi #henkilöbrändäys
Create the happier employees in the world - Employee experience vs. Customer ...Jaakko Männistö
This document summarizes a webinar on employee experience and its relationship to customer experience. It discusses how employee experience impacts customer experience, why employee experience is important, and how to measure and develop employee experience. Specifically:
1) Happy, engaged employees directly impact customer satisfaction because employees will treat customers similarly to how they are treated. Measuring employee experience provides insights into customer experience.
2) Prioritizing employee experience leads to higher profitability, growth, and engagement. Companies should focus on employee experience before customers and shareholders.
3) To improve employee experience, companies should regularly survey employees, analyze feedback, set goals to address issues, and communicate results to employees. Frequent, short surveys and
Asiakaskokemus ja yrittäjyys - Mitä niillä on yhteistä?Jaakko Männistö
Asiakaskokemus on monimutkainen ilmiö ja erityisesti kun puhutaan siitä, millaista asiakaskokemusta yrittäjät odottavat tulee siitä vielä hankalampi. Viimeisimpiä koulutuksia ja tarinoita yrittäjyydestä, asiakaskokemuksesta, mittaamisesta ja sen hyödyntämisestä!
Suomen paras verkkokauppa 2018 - Suomalainen verkkokauppa globaalissa taloudessaJaakko Männistö
Suomen paras verkkokauppa -kilpailun osallistui huima määrä hyviä verkkokauppoja. Näiden pohjalta olemme päässet katsomaan, millä tasolla Suomalainen verkkokauppa oikeasti on asiakkaiden mielestä. Suomen paras verkkokauppa on vuodesta 2018 eteenpäin vuosittainen kilpailu, jossa asiakkaat valitsevat suosikkiverkkokauppansa.
The experience Economy - Building competitive edge through customer experienc...Jaakko Männistö
What is Customer experience and why does it matter? How has te world changed? This is all neat but how can we use customer experience data to actually benefit your business?! We give you process, tools and methods to do exactly that!
Asiakaspalvelu on yksi tärkeimmistä kiinnekohdista asiakkaan matkassa läpi asiakaskokemuksen. Ensin on luonnollisesti opittava mitä asiakaskokemus on ja miten maailman on muuttunut markkinoinnin, brändäyksen ja digitaalisuuden myötä. Tämän vuoksi asiakaspalveluun on kiinnitettävä erityistä huomiota. Asiakaskokemusta voidaan muovata päivittäisillä omilla asiakaspalvelun teoilla - miten? Lue lisää!
What do you need to know about modern digital marketing? This was training that was targeted to get you started and increase the understanding of modern digital marketing. Starting from theory going all the way to the tools in use and building real funnels.
How to measure emotional experience_slideshare.pdfJaakko Männistö
Today our purchase behavior and decision-making have changed. We make our decisions based on our emotions but we measure our customer experience with outdated KPI's and models that were built more than 30 years ago. EVI® (Emotional Value Index) is the answer to this dilemma. EVI® is a standardized way to measure emotional experience and help you to understand what drives your CX to grow or decline and automatically you to take action to grow your sales.
www.feedbackly.com
7 + 1 hot tips on how you build your personal brand to attract better jobs, gigs and boost your career. If you take these simple steps, you will have an easy way to your own new personal brand.
Miten rakennat henkilöbrändin joka auttaa sinua saamaan parempia töitä ja nostaa tulotasoa? #henkilöbrändi #henkilöbrändäys
Create the happier employees in the world - Employee experience vs. Customer ...Jaakko Männistö
This document summarizes a webinar on employee experience and its relationship to customer experience. It discusses how employee experience impacts customer experience, why employee experience is important, and how to measure and develop employee experience. Specifically:
1) Happy, engaged employees directly impact customer satisfaction because employees will treat customers similarly to how they are treated. Measuring employee experience provides insights into customer experience.
2) Prioritizing employee experience leads to higher profitability, growth, and engagement. Companies should focus on employee experience before customers and shareholders.
3) To improve employee experience, companies should regularly survey employees, analyze feedback, set goals to address issues, and communicate results to employees. Frequent, short surveys and
Asiakaskokemus ja yrittäjyys - Mitä niillä on yhteistä?Jaakko Männistö
Asiakaskokemus on monimutkainen ilmiö ja erityisesti kun puhutaan siitä, millaista asiakaskokemusta yrittäjät odottavat tulee siitä vielä hankalampi. Viimeisimpiä koulutuksia ja tarinoita yrittäjyydestä, asiakaskokemuksesta, mittaamisesta ja sen hyödyntämisestä!
Suomen paras verkkokauppa 2018 - Suomalainen verkkokauppa globaalissa taloudessaJaakko Männistö
Suomen paras verkkokauppa -kilpailun osallistui huima määrä hyviä verkkokauppoja. Näiden pohjalta olemme päässet katsomaan, millä tasolla Suomalainen verkkokauppa oikeasti on asiakkaiden mielestä. Suomen paras verkkokauppa on vuodesta 2018 eteenpäin vuosittainen kilpailu, jossa asiakkaat valitsevat suosikkiverkkokauppansa.
The experience Economy - Building competitive edge through customer experienc...Jaakko Männistö
What is Customer experience and why does it matter? How has te world changed? This is all neat but how can we use customer experience data to actually benefit your business?! We give you process, tools and methods to do exactly that!
Asiakaspalvelu on yksi tärkeimmistä kiinnekohdista asiakkaan matkassa läpi asiakaskokemuksen. Ensin on luonnollisesti opittava mitä asiakaskokemus on ja miten maailman on muuttunut markkinoinnin, brändäyksen ja digitaalisuuden myötä. Tämän vuoksi asiakaspalveluun on kiinnitettävä erityistä huomiota. Asiakaskokemusta voidaan muovata päivittäisillä omilla asiakaspalvelun teoilla - miten? Lue lisää!
What do you need to know about modern digital marketing? This was training that was targeted to get you started and increase the understanding of modern digital marketing. Starting from theory going all the way to the tools in use and building real funnels.
6 + 1 killer tips to Startup Funding - Drop out academyJaakko Männistö
Getting funding for your Startup is nothing like corporate funding - you just need to know these things. This is a set that I presented in Boost Drop out academy Incubator
The experience economy - How customer experience has shaped the world?Jaakko Männistö
The document discusses the shift from a product-based economy to an experience-based economy. It notes that customers now expect experiences rather than just products alone. Businesses need to focus on the entire customer journey and improving the customer experience at every touchpoint. Providing positive experiences can increase customer lifetime value and lead to stronger brand relationships. However, many companies have not elevated customer experience to a strategic priority or found ways to immediately convert enhanced experiences into increased sales. The key challenge is learning how to transform improved customer experiences into instant sales at all stages of the customer journey.
What? Is there such a thing as Start ups co-operating with SME´s? Well we took it even furthure and created a program for Start ups and small and medium sized companies to find each other - This is Arctic15 SME x Startup in Helsinki. Startup x SME cooperation and partnership.
What are the building blocks of retail customer experience? What needs to be in place to start selling more through better experiences? #customerexperience #sales
This document describes Tapin, a company that provides customer experience management tools and feedback solutions. Tapin aims to be the leading provider of innovative and efficient customer feedback solutions by enhancing their customers' businesses and helping them listen to customers better. Their tools gather accurate customer feedback data through various channels like kiosks, mobile apps, and integrations with other systems. Tapin offers real-time analytics to help customers understand what really matters from the feedback. Their goal is to solve the problem of collecting meaningful customer feedback for businesses through easy-to-use, scalable products.
6 + 1 killer tips to Startup Funding - Drop out academyJaakko Männistö
Getting funding for your Startup is nothing like corporate funding - you just need to know these things. This is a set that I presented in Boost Drop out academy Incubator
The experience economy - How customer experience has shaped the world?Jaakko Männistö
The document discusses the shift from a product-based economy to an experience-based economy. It notes that customers now expect experiences rather than just products alone. Businesses need to focus on the entire customer journey and improving the customer experience at every touchpoint. Providing positive experiences can increase customer lifetime value and lead to stronger brand relationships. However, many companies have not elevated customer experience to a strategic priority or found ways to immediately convert enhanced experiences into increased sales. The key challenge is learning how to transform improved customer experiences into instant sales at all stages of the customer journey.
What? Is there such a thing as Start ups co-operating with SME´s? Well we took it even furthure and created a program for Start ups and small and medium sized companies to find each other - This is Arctic15 SME x Startup in Helsinki. Startup x SME cooperation and partnership.
What are the building blocks of retail customer experience? What needs to be in place to start selling more through better experiences? #customerexperience #sales
This document describes Tapin, a company that provides customer experience management tools and feedback solutions. Tapin aims to be the leading provider of innovative and efficient customer feedback solutions by enhancing their customers' businesses and helping them listen to customers better. Their tools gather accurate customer feedback data through various channels like kiosks, mobile apps, and integrations with other systems. Tapin offers real-time analytics to help customers understand what really matters from the feedback. Their goal is to solve the problem of collecting meaningful customer feedback for businesses through easy-to-use, scalable products.
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