This document outlines the key components of an effective supported living service for adults with learning disabilities. It discusses the importance of person-centered care that respects individuals' choices and rights. It then describes the fundamental standards - being safe, effective, caring, responsive, and well-led - that such a service should uphold. It provides examples of how the service can deliver high quality support that promotes independence, community inclusion, and empowerment while preventing abuse and neglect. Finally, it emphasizes the importance of supporting staff through training, supervision, and a respectful work environment.

1. “WHAT ARE THE COMPONENTS OF A FIRST CLASS
INDEPENDENT SUPPORTED LIVING SERVICE FOR ADULT WITH
LEARNING DISABILITIES AND HOW WOULD YOU DELIVER
THIS?”
Person centred care puts the person at the
heart off all service delivery.
Their life, Their choice, Their right
‘Don’t ask do you want chicken for dinner.’
Rather
‘What would you like for tea tonight, you
have…………….’ Informed Choices.

2. KEY LINES OF ENQUIRY
THE KLOE
THEY ARE THE FUNDAMENTAL STANDARDS
Safe
Effective
CaringResponsive
Well-Lead
The Care Act 2014 was
brought enforce to
consolidate much of
the governance in
Health and Social Care,
replacing many old
laws, and putting
focus on safeguarding
and outcomes for
people
The Health and Social
Care Act was
implemented to bring
about the Health and
Social care integration.
Assessments for all,
costs cap, direct
payments, personal

3. A SAFE SERVICE IS
Free from abuse, exploitation, discrimination
staff are safely recruited, vetted, and are competently trained to met all needs as
well as issues relating to safeguarding, i.e. when to be concerned and report,
responsibilities, whistle blowing procedures, etc, handling meds, M&H.
Robust procedures are in place to implement, review, and monitor how effective
the processes are in reporting, recording, responding, legal obligations.
Management becoming directly involved, know the team your part of and
support team, individuals, their family, health team, so they feel supported and
concerns can be brought swift with confidence.
Health needs are regularly monitored and responded to timely through accessing
health services, safe management of meds in place.
Everyone is empowered to make their own informed choices, because they
support each.
A place where rights to dignity, respect, equality and social inclusion is part of
everyday life.
Support staff are aware of important rights and obligations contained in acts such
as the Mental Capacity Act 2005, and aware of how to uphold individuals rights
effected by this act, i.e. Deprivation of Liberty Safeguards, as well as other
important protections such as confidentiality, Health and Safety, Human Rights

4. EFFECTIVE
My service is good quality because I am achieving my desired, and
needed outcomes.
I’m supported to meet my communication needs.
My health needs are identified and met timely through regular health
reviews, in-order to prevent further deterioration and prevent further
needs developing.
With a good support network I am able to achieve a good quality of life
My support team discuss with me, and support me to keep an eye on my
Health and Safety needs and will support me to maintain being safe
My support team encourage me to feel part of the community and
promote community inclusion
I am able to successfully live an independent life with support and
manage my own affairs such as my tenancy, income, expenses, accessing
the community
Consent is sought from the individual who is receiving care and support
services. Health and Social Care Act 2008 (Regulated Activities)
Regulations 2014: Regulation 11.

5. CARING
My support team are great because they listen to me and see me as an equal.
My support team doesn’t make assumptions about what I need, they ask me.
They empower me and offer me support when I am needing confidence.
They are friendly and approachable if I need a hand to work through any
problems, without taking control.
My support team encourages social inclusion and support me to engage
within my community and make fulfilling friendships.
My team offers me support and advise so I can make informed choices for
myself where possible.
My support team believes that we are all equal and encourage me to have a
voice.

6. RESPONSIVE
• Regular audits are carried out in-order to identify issues, quality
service which is meeting my needs.
• My support team ensures regular risk assessments are carried
out to ensure that myself, staff and visitors are safe whilst
supporting, or visiting me.
• They also ensure that any risks identified have either been
illuminated or managed, with the least restrictive measures to
ensure I can lead a fulfilling life.
• My support team ensure that my need are continuously been
met through regular needs assessments and will support me to
access outside support where the need is identified.
• Concerns and problems are responded to in a timely, satisfactory
manor, and lesson's are learnt in order to improve.

7. WELL LEAD
Planning
Reviewing
Analyzing
Planning
Reviewing
Well lead means that needs are regularly reviewed and
changes identified are acted on accordingly. This may include
change in the way support is delivered, additional services,
staff training, support.
My support and care is organised in a way which enables me
to met positive outcomes.
The whole team is supported through regular support
sessions and appraisals.
The team’s training needs are closely monitored to ensure
they have the necessary skills to meet the individuals needs.
We work together, pulling on each members strengths to
achieve the same common goal, which is achieving positive
outcomes.
We have a clear vision, and strategy of how we will improve,
and enhance service delivery.

8. TEAMWORK IS THE ABILITY TO WORK
TOGETHER TOWARD A COMMON VISION.
THE ABILITY TO DIRECT INDIVIDUAL
ACCOMPLISHMENTS TOWARD
ORGANIZATIONAL OBJECTIVES. IT IS THE
FUEL THAT ALLOWS COMMON PEOPLE TO
ATTAIN UNCOMMON RESULTS." –
ANDREW CARNEGIE
This Photo by Unknown Author is licensed under CC BY-NC-SA

9. A GREAT SUPPORT WORKER WILL ENABLE SOMEONE WITH
SUPPORT NOT DISABLE THEM WITH CARE
A great support team will engage with individuals and teach them skills which will improve their level of
independence where ever possible. They will not take over and do the task for them because it is quicker, Nore
will they leave them to it be cause they are independent and can do it, so the support worker leaves the person
with limited safety awareness in the kitchen which could result in a preventable injury………
A good support worker will work with and get to know the person first in order to establish their needs, wants
and level of ability and support according to the persons needs identified. They will guide the person and
teach skills which will increase their independence and experiences in life.
A good support worker will offer guidance, information, support to individuals to enable them to achieve their
personal goals and outcomes personal to them.
A good support worker plans their working day around the individual they are supporting, and will be
constructed in a way which is contributing to achieving their positive outcomes.

10. SUPPORTING AND DEVELOPING THE
TEAM
Lead by example
Don’t become familiar with your co-workers it is a dangerous risk factor for safeguarding,
professional means, friendly, loyal, supportive, role model, honest, trustworthy. Not
besties……How can you report your bestie if they conduct an act which amounts to abuse?
Support your team through sessions and appraisals and offer support so they understand the
fundamental standards they do need to know and understand what experts and service users
says good care and support is.
Regularly review training needs during support to ensure they have the necessary skills, and
can develop themselves. Remember that we have a responsibility to respect the teams right to
a good work/ home balance without discrimination.
Offer them a route to further develop, lots of people have desires to grow so encourage this,
let them know we are doing an important job which has a huge effect on many peoples life’s
and families.

11. THINK OF THIS EVERY DAY
Support your team and show you respect them at all times. Listen to their needs as well as the
individual you are supporting. Protect them from workplace harassment and bullying by being
around to pick up on issues and negativity. Listen to concerns and be supportive. Bully and
harassment is a huge issue in the care sector and effects most businesses. This can have an
repairable effect on the team and ultimately the service deliver. Ignorance can be a risk factor for
safeguarding issues if people feel intimidation at work, as well as cause stress and anxiety in
people experiencing it.
Be aware of your own behaviour and conduct, being in a role of authority it is easy for someone
to feel intimidated and anxious if you come across negative because your in a mad mood. Don’t
become over familiar…. Remain professional. A good Manager acting professional will work with
integrity, honesty, and offer support and guidance.
We work towards supporting people achieve, this should be inclusive of individuals, their family if
needed, and the team.

12. THANKYOU
EXCELLENCE IS ACHIEVED TOGETHER
TANYA DAWES