Abdulla Alhaddad is seeking a position as a Trainee Air Traffic Control Officer with DANS. He has over 5 years of experience as a Station Master with SERCO Limited in Dubai, where he led teams and ensured safe and efficient station operations. He has a Bachelor's Degree in Aviation Business Administration from Embry-Riddle Aeronautical University and is proficient in Microsoft Office, Windows, and Mac operating systems. He also has volunteer experience in computer recycling and event planning.

1. Abdulla AlhaddadHouse# 23, Street# 47B Cell: +97152-9814441
Aljaffilya, Dubai, UAE alhaddad.abdulla.91@gmail.com
OBJECTIVE
To obtain a position with DANS for Trainee Air Traffic Control Officer Position.
EXPERIENCE
SERCO Limited Dubai, U.A.E
Station Master Dec.2014 – Present
 Lead a team of Station Agents and Customer Service Agents to deliver a safe, reliable, world class and
customer focused station services.
 Deliver public announcements and ensure all train and station information is correct.
 Responsible for the efficient and safe evacuation of station premises in the event of fire or other
Emergency situations.
 Monitor and maintain station operational status and ensure the safety and comfort of passenger
Movement within the station premise.
 Control and avoid overcrowding in station and platforms and to ensure that passengers are
Entering/exiting the station in an orderly fashion.
 Deliver essential messages to passenger via audio or visual means in a timely and proactive Manner to
avoid confusion, frustration and anger.
 Monitor and control the direction of the fare gates in accordance with the flow of passengers, and in the
event of emergency.
 Provide ticket sales, train services information and respond to passenger enquiries
 Distribute publicity materials and handle lost property
 Render all possible assistance to customers, in particular those with special needs, to enhance Customer
service and safety.
 Managing and overseeing cash collection, management and reconciliation in the station when Required.
 Reporting faults and informing the Fault Controller (FC) of and any malfunction and failure of
Equipment.
 Reporting faults and informing Train Controller of any occurrences which may have an impact on Train
operation.
 Prepare incident/accident reports and inform concern authorities.
 Meet and greet customers and provide a high level of customer service.
SANAD Program Dubai, U.A.E
Volunteer April – June, 2010
 Learned to distinguish recyclable parts on a computer from non-recyclable materials.
 Created refurbished machines for charity.
 Educated community members about the importance of recycling.
Gulf Film Festival Dubai, U.A.E
Volunteer March 25, 2010
 Assisted in organizing the festival; gaining valuable skills in event planning a public relation.
 Helped with ticketing and logistics.
EDUCATION
Embry-Riddle Aeronautical University Daytona Beach, FL
Bachelor of Science in Aviation Business Administration May 2014
Major: Air Transportation GPA: 3.32/4.0
Minor: Industrial Safety

2. OSHA General Safety and Health License 2012
Representative Coursework:
 Airline & Airport Management
 Economics of Air Transportation
 International Aviation Management
 Analysis of Observational Data
 Industrial Hygiene Toxicology
 Management of Production and Operations
 Design of Engineering Hazard Controls
 International Business
COMPUTER SKILLS
 Microsoft Office Suite: Access, Excel, Outlook, PowerPoint, and Word.
 Windows and Macintosh operating systems.
SUMMARY OF SKILLS
 Quick Learner
 Self-Starter
 Highly Motivated
 Attention to Detail
 Skilled in Communication
 Ability to Work in Teams
 Problem Solving
 Logistics