Tammy Dankenbring, CMP delivered this presentation during the 2013 Michigan Meetings Expo on Tuesday, June 18, at the Suburban Collection Showplace in Novi.

1. Tammy Dankenbring, CMP
Sales Manager
Amway Hotel Collection

2. Planning and Preparedness
 Low probability/low consequences – not likely to occur
and the consequences are not significant
* The Convention Industry Council Manual 8th Edition

3. Planning and Preparedness
 Low probability/low consequences – not likely to occur
and the consequences are not significant
 Low probability/high consequences – not likely to
occur, but the consequences may be serious
* The Convention Industry Council Manual 8th Edition

4. Planning and Preparedness
 Low probability/low consequences – not likely to occur
and the consequences are not significant
 Low probability/high consequences – not likely to
occur, but the consequences may be serious
 High probability/low consequences – likely this
emergency could happen, but the consequences are
not significant
 High probability/high consequences – likely this
emergency could happen, and the consequences
may be serious
* The Convention Industry Council Manual 8th Edition

5. What is at risk?
 People – attendees, employees, volunteers, vendors
and others
 Property – hotel and buildings, personal property
(AV, product)
 Intangibles – proprietary information or reputation
* The Convention Industry Council Manual 8th Edition

6. Writing a plan…
 Executive Summary
 Contents & Importance
 Introduction & Policy
 Organizations commitment
 Event Summary
 Description of events,
attendees and venues
 Staff Roles
 Description of the team and
it’s responsibilities
 Responses by Crisis
 Natural Disaster
 Human-caused occurrences
 Communication lists
 Staff phone list
 Facility contact phone list
 Phone tree
 Attendee Emergency contacts
 Emergency Providers;
EMT, fire, police
 Facility-specific crisis
 Floor plans with exits and
first aid stations
 Internal extensions
 Nearest hospital
 Evacuation locations
 Media List
* The Convention Industry Council Manual 8th Edition

7. Emergencies to include in you plan
 Weather
 Strikes
 Pandemic or disease
 Unavailability of facility
 Fire, flood, etc.
 On-site crises or disaster
 Violence, bomb threats
 Demonstration
 Medical Emergencies
 Cardiac arrest
 Breathing problems
 Chocking
 Cuts or burns
 Physical trauma
 Widespread sudden
illness
 Severe Illness
* The Convention Industry Council Manual 8th Edition

8. Site Selection with
Risk Management in Mind…
 Review your Risk Management Plan
 Can the facility you are considering handle crisis within
their facility?
 Will the city of CVB assist if the crisis involves more
than the hotel?

11. Grand Rapids
Flood 2013
What everyone
talked about…
The fish in the
window.
Picture compliments of Gary Anderson, DO

12. Secret to Grand Rapids
handling an 1800 person
conference during the flood
 Community involvement
 Mayor, Fire Department, CVB, Convention Center, Hotels
 Planner with a plan
COMMUNICATION