The document discusses crisis management procedures for when incidents occur at amusement parks and attractions. It recommends having emergency response plans, business continuity plans, and disaster recovery plans in place. It emphasizes the importance of managing rescue operations, media inquiries, and communicating with all stakeholders during a crisis. The document also advises designating spokespeople and being prepared to deal with pressure from media, officials, and the public when an incident happens either at your own facility or another location.
3. THE RAINBOW COLLAPSE DATE July 15, 2008 TIME 5:37 PM LOCATION Liseberg Park, Gothenburg Sweden
4. North entrance South entrance Attendance: 25.000 (Day attendance: 36.000 Gothia Cup entries: 14.000)
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7. SEQUENCE 5:37 Collapse 5:40 Area roped off 6:10 All 36 passengers taken care of / brought to hospital 5:40 First media on site … Immediate police investigation
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9. PHASE 1 Total focus on rescue operation – AND NOTHING ELSE!
16. Incident Management When the going gets tough… Paul Chatelot Disneyland Resort Paris/Prevention, Safety & Environment Director SNELAC/Vice-President
