Tammie Day has over 20 years of experience in customer service, administrative, and managerial roles. She currently serves as the Nursery Coordinator at Twelve Corners Baptist Church, where she cares for up to 15 children, organizes activities and supplies, and developed their Children's Church program. Previously, she held roles as a Teller at First State Bank and Vault Teller at OU Federal Credit Union, where she assisted customers and balanced cash drawers. She also has experience in engineering documentation and customer service management.

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T A M M I E D A Y ( V R O O M A N )
EMPLOYMENT
2013 ~ Present Twelve Corners Baptist Church Noble, OK
Rita Colby (Church Secretary) 405-364-7892
Nursery Coordinator
 Purchase and organize all items used in the nursery, i.e. diapers, wipes, snacks,
juice, bottled water, paper towels, hand soap, batteries and many other needed
items
 Prepare and distribute lessons and activities for up to 15 babies and toddlers,
including crafts for special occasions
 Staff the nursery with 2 volunteers during Sunday School, Worship Services and
many other church activities, including VBS week
 Clean, organize and upkeep 2 playrooms, 2 nursery rooms, a changing room,
classroom and a small kitchenette
 In 2015, I developed our Children's Church program. I prepare and distribute
the activity every Sunday, including staffing 2 teachers and one helper per week.
I also prepare popcorn and water each week for up to 20 children.
2013 ~ 2014 First State Bank Noble, OK
Ariel Jones (Teller Manager) 872-3434
Teller
 Balanced my cash drawer several times daily and transacted customer requests
in person, by telephone and in the drive-thru
 Transacted night drops and mail-in requests for customers
 Fulfilled personal check requests and Cashiers Check requests for customers and
loan specialists
 Assisted customers with any questions
 During my down time, I assisted Bookkeeping with any needed filing.

2. 2009 ~ 2011 OU Federal Credit Union Norman, OK
Christy Robertson (Teller Manager) 325-2211
Vault Teller
 Opened/closed credit union including transacting night drops, mail-in requests,
personal check requests, balancing cash drawer and transacting member
requests in person, by telephone, by fax and drive-thru
 Maintained the bank vault by processing transactions including ordering cash
from Federal Reserve, fulfilling orders for tellers, opening/closing vault and
balancing vault several times daily
 Transacted member and teller requests for Visa and MasterCard Traveler’s
Money Card including opening/closing accounts, adding/withdrawing funds,
maintaining cards and troubleshooting member card issues
 Proofed, corrected and filed teller’s completed documents including
opened/closed accounts, updated member information, processed check
requests and any other forms completed by tellers for all 3 credit union branches
2008 ~ 2009 Astellas Pharma Tech Norman,
OK
Pam Jacene (HR) 217.7923
Engineering Administrative Document Specialist
 This opportunity was provided as temporary employment.
 Created and revised standard operating procedures and associated forms to
better service the engineering and maintenance departments
 Provided scheduling, documentation, and oversight of the preventive
maintenance and calibration program. Providing a well-managed program is a
regulatory requirement for pharmaceutical manufacturing facilities
 Routine maintenance of the overall preventive maintenance and calibration
schedule including sending notification to all responsible persons of tasks they
are accountable for each month. As well as verification that these duties were
completed on time
 Performed periodic audits of all information within the program, as well as
made a significant number of changes to improve and streamline the system
 Provided administrative support to the Facilities Engineering Director and
Maintenance Department Manager

3. 2002 ~ 2007 Clientlogic / Sitel Norman,
OK
Pat Legion (HR) 307.6500
Customer Service Manager / Trainer
 Managed a team of 15 ~ 40 supervisors for Chase credit card customer service
 Monitored employees to ensure quality standards, policy, and bank procedures
were being followed on all calls
 As a trainer, I trained 15 ~ 25 new hire advisors on all policies, procedures,
software, quality requirements, legendary customer service, and multi-line
telephone systems. After 3 weeks of classroom study, I integrated the new
employees from the classroom to the phone over an additional 3-week period.
 Other administrative duties included; payroll, interviewing and hiring,
scheduling; monitoring and correcting attendance, performance and conduct of
employees.
1998 ~ 1999 Colortyme OKC, OK
Duane Ramsey (Store Manager) 495.9680
Front Desk Manager
 Inventoried, assisted in unloading, and organized all deliveries and back room
storage
 Ensured all accounts receivable/payable and cash deposits were accurate
including 2 registers
 Supervised and scheduled all customer deliveries
 Sales, display, and maintenance of show room
 Assisted in collections, applications, credit checks and updating customer
information to credit bureaus
1994 ~ 1998 Braums OKC, OK
Patsy Moore (Store Manager) 478.1656
Breakfast Manager
 Managed a team of 10 ~ 20 employees for the breakfast and lunch shifts
 Monitored employees to ensure quality standards, policy and procedures were
being followed
 Ensured all accounts receivable/payable and cash deposits were accurate
including 4 registers and the store safe
 Inventoried, unloaded and organized all deliveries to the store
 Other administrative duties included; payroll, interviewing and hiring, training,
scheduling; monitoring and correcting attendance, performance and conduct.