Paul Moore has over 20 years of experience in various roles within Royal Mail, currently serving as a Delivery Office Manager. He has a proven track record of exceptional customer service and strong management skills. His career includes positions as a Line Manager, Work Area Manager, Trainee Manager, Distribution Driver, and Postman. In his personal life, Moore enjoys spending time with his family and is an active member of his local golf club, where he helps organize charity events.
1. P_moore1110@yahoo.com
078051662214
PAUL MOORE
PROFILE
A skilled, driven, and highly motivated manager with exceptionalcustomer service skills. A loyal and organized professional with a
passion for enhancing customers’ experience.
CAREER SUMMARY
Date June 1997 – Present (Contract)
Position Various positions (seebelow)
Company Royal Mail
Delivery OfficeManager (DM3) – November 2015 - Present
• Responsible for the day to day running of the unit in charge of a front line team of 61
• Main responsibilities are: resourcing, payroll, and other HR matters like disciplinary procedures and dealing with all
customers complaints.
Line Manager (ML4) – November 2012 –October 2015
• Responsible for ensuring that all deliveries were made in a timely fashion as well as ensuring the smooth running of the
Unit and liaising with the office manager with regards to sickness covering, holiday requests and overtime payments.
• Also dealing with low level complaints from both employees and customers
Work AreaManager – June 2010 – October 2012
• Responsible for the segregation of any mail within the office and responsible for 100 employees
• Also dealing with low level complaints and the day to day running of the unit
Trainee Manager – June 2008 – May 2010
• Time spent learning the role of an office manager within the Royal Mail.
Distribution Driver – January 2007 – June 2008
• Responsible for the collection of mail from mail boxes, post offices and any companies within my given area involving
dealing with members of the publicdaily in a courteous and timely manner.
Postman *Higher Grade) – February 2003 – December 2006
• Responsible for ensuring that any special delivery items were allocated and tracked correctly and working very closely
with the customer service team to dealwith complaints or missing items.
Postman – June 1997 – January 2003
• Responsible for ensuring that all mail items were delivered in an efficient and timely manner using my communication
skills whilst dealing with the public
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EDUCATION
Cranford Community School
• GCSE English C
• GCSE Math D
• GCSE Drama B
• GCSE PE B
• GCSE Science D
PERSONAL INTERESTS
I enjoy most sports and physicalactivities. I am a keen golfer and member of the local gold club where I help with organizing
charity functions and help with the junior members.
Enjoy spending time and travelling with my wife and three children
REFRENCES
All references available on request