Sharlene Alexander has over 20 years of experience working in customer service and administration roles in the health, fitness, and retail industries. She has extensive experience managing teams and front desk operations. Her resume highlights roles as a practice manager, receptionist, personal trainer, and ride attendant where she developed strong communication, organizational, and problem-solving skills. She is currently studying for a Diploma in Human Resources and Management and Certificate IV in Veterinary Nursing.

1. SHARLENE ALEXANDER
Address: 24 Kevin Grove, Caboolture South QLD 4510 Mobile: 0438 109 339
E-mail: sharls220678@gmail.com
EMPLOYMENT HISTORY
Holistic Health Centre
PRACTICEMANAGER / RECEPTIONIST May 2011 – May 2012
* Inductions and training for team members * Performance Coaching
* Effective Communication skills with staff members * Maintain and Manage centre resources and equipment
* Maintain an effective roster system * Preparation and processing of wages
* Banking * Reception / Front Desk Duties
* Electronic filing systemand booking system * Microsoft Office
* Working with a team of Doctors and Professionals * Managing a team of 25 staff members
Goodlife Health Clubs, Brisbane
RECEPTIONIST Aug 2010 – Jan 2011
* Assisted in Launches for the club * Greeted Members
* Effective Communication skills with staff members * Assisted with new member enquiries and enrollments
* POS transactions * Opening and Closing of the club
* Stock Control * Reception / Front Desk Duties
* Computer Data Base * Promoting of new products
* Working with a team of Professionals
Fernwood Fitness, Chermside
RECEPTIONIST/MEMBER MOTIVATOR / PERSONAL TRAINER Jun 2006 – Aug2007
* Greeted Members * Effective Communication skills with staff members
* Assisted with new member enquiries and enrollments * POS transactions
* Opening and Closing of the club * Reception / Front Desk Duties
* Computer Data Base * Working with a team of Professionals
* Personal Trainer * Lifestyle and Fitness Advisor
Bendigo Bank, Ipswich
IMAGING OFFICER Feb 2001– Feb 2002
* Telephone Enquiries * Scanning
* Effective Communication skills with staff members * Filing
* Manual DataEntry * Computer Data Entry
Ashley & Martin, Brisbane
RECEPTIONIST/ SALES ADMINISTRATION / ACTING MANAGER Aug1998– Sep 2000
* Main Reception * Liaising with Clients
* Effective Communication skills with staff members and Clients * Assisted with new Client enquiries and enrollments
* POS transactions * Opening and Closing of theclinic
* Ensure immediate and effective day-to-day management of theteam * DataEntry
* In house Computer Program * Promoting of new products
* Working with a team of Professionals * Banking
* Interviewing of new staff members * Induction of new employees
* Ensure professionalism with client treatments * On-going training of all team members
* Ensure client satisfaction and effective management of all client feedback * Stock Control
Dreamworld, Gold Coast
RIDEATTENDANT Aug 1995 – Aug 1997
* Ensured the safety of all guests whilst on the ride * Ensured customer satisfaction whilst visiting the park
* Effective communication to all customers * Implemented safety procedures to all customers
* Greeted Members * Effective Communication skills with staff members
* Opening and Closing Procedures of the Park Rides * Promotion of new Rides and Attractions
* Assisted with customers’ enquiries

2. Positive Energy Centre, Caboolture
RECEPTIONIST Jan 1994 – Dec1994
* Greeting Clients * Effective Communication skills with staff members
* Assisted with enquiries * POS transactions
* Opening and Closing of the Centre * Stock Control
* Reception / Front Desk Duties * Computer Data Base
* Promoting of new products * Working with a team of Professionals
TEMPORARY & CONTRACT EMPLOYMENT
Retail Sales Assistant - Bras n’ Things, Sydney Nov 2000 - Jan 2001
Retail Sales Assistant - Bras n’ Things, Strathpine Nov 1996 - Dec 1996
Retail Sales Assistant - Loot Homewares, Brisbane City Nov 1997 - Mar 1998
Service Booking Operator - Llewellyn Motors, Ipswich May 2006 - Jun 2006
Clinic Coordinator – Endeavour College of Natural Medicine, FortitudeValley Dec 2013 – Feb 2014
EDUCATION
Diploma in Human Resources and Management (Currently Studying) Certificate III in Nail Technology
Certificate III in Hairdressing Certificate II in Salon Practices
Certificate IV in Fitness Senior High School Certificate
Junior High School Certificate Certificate IV in Design Services (Interior Decoration)
Certificate in Arts (Photography) Certificate IV in Veterinary Nursing (Currently Studying)
AWARDS AND ACKNOWLEDGEMENTS & OTHER DOCUMENTATION
National Police History Check - Certificate No. 251037 Certificate of “Service Excellence”
Senior First Aid Certificate Queensland Drivers ‘C’ Class Drivers Licence
Current Australian Passport, Document No. N7165220 – Exp: 23/10/2022 Statement of Attendance – Bar Service Practices
Current QLD Blue Card – Card No. 117 2648/1 – Exp: 23/01/2016
REFEREES
PERSONAL REFEREES
Mrs Kylie Edmonds Ms Neryse Pugh
HR Manager Principal Project Officer
Sci-Fleet Toyota Advisory Services - GITC
Phone: 0488 585 381 Phone: 0417 791 184
Email: tdkledmonds@gmail.com Email: nersy74@gmail.com
PROFESSIONAL REFEREES
Ms Ally Anderson Mr Adam Hovav
Former Customer Service Manager Business Owner
Goodlife, Brisbane Holistic Health Centre
Phone: 0466 072 688 Phone: 0414 400 022
Email: ally031084@gmail.com Email: adam@holistic.com.au
Ms Teresa Tate Ms Kellie Rawlings
Former Business Owner / Manager Business Owner / Osteopath
Skin Management Solutions Move Osteopathy
Phone: 0448 167 820 Phone: 0411 778 165
Email: teresatate83@hotmail.com Email: kellie@moveosteopathy.com.au