The document provides an overview of the workforce plan for the Taipei Universiade Games. It discusses the organizational structure, key facts and figures, planning phase, testing and readiness phase, services during the games, cooperation with external parties, and dissolution phase. The planning phase involved recruiting and training volunteers and staff, developing incentive programs, and allocating volunteers to venues. Testing ensured readiness by revising manuals and training volunteers based on test events. Services during the games focused on attendance management and addressing volunteer complaints.
Erasmus+ Key Action 1 is all about mobility. Take a look at our presentation for more information about applying for Key Action 1 funding in 2018. This presentation was first delivered during our autumn information session events and was updated 18 December 2017. For more information visit our website: https://www.erasmusplus.org.uk/apply-for-funding
Erasmus+ Key Action 1 is all about mobility. Take a look at our presentation for more information about applying for Key Action 1 funding in 2018. This presentation was first delivered during our autumn information session events and was updated 18 December 2017. For more information visit our website: https://www.erasmusplus.org.uk/apply-for-funding
On June 26, Director of New Initiatives, Jennifer Bisgard presented Khulisa’s first brownbag lunch about the development of a Site Monitoring Instrument for Early Childhood Development facilities. http://www.khulisa.com/public/news/ecd-site-monitoring-instrument
At Association for the Development of Pakistan (ADP) we had our first board meeting of 2014 on Pakistan Day, 23rd March which was an apt way to celebrate! We’re really energized and are working hard to set ourselves up for long-term success. Here is the presentation deck for those of you who are interested in learning more about our long-term vision.
Engaging staff and service users to partner in Quality ImprovementAmar Shah
Slides from the session at the International Forum on Quality and Safety in Healthcare (Gothenburg - April 2016) - Engaging staff and service users to partner in quality improvement
Training staff in content without district support/agreement to change related tools/practices/policy
Ex. Training in FBA/BIP but district doesn’t have a comprehensive FBA/BIP process that works
2010 SACSCOC Administrative Program Review - with handoutsDavid Onder
SACSCOC Concurrent Session on assuring quality in administrative and academic support units through the use of administrative program reviews. Presentation includes description of the development and implementation of administrative program reviews at WCU, including an outline of the standards and process used in these reviews. A case study is also provided. Presenters: Dr. Melissa Wargo (Assistant Vice Chancellor,IPE), David Onder, and Mardy Ashe (Director, Career Services)
Euro Cup international supporters can book Euro 2024 Tickets from our online platform Worldwideticketsandhospitality.com. Followers can book Turkey Vs Portugal Tickets on our website at sale prices.
Euro Cup international supporters can book Euro 2024 Tickets from our online platform Worldwideticketsandhospitality.com. Followers can book Portugal Vs Czechia Tickets on our website at sale prices.
On June 26, Director of New Initiatives, Jennifer Bisgard presented Khulisa’s first brownbag lunch about the development of a Site Monitoring Instrument for Early Childhood Development facilities. http://www.khulisa.com/public/news/ecd-site-monitoring-instrument
At Association for the Development of Pakistan (ADP) we had our first board meeting of 2014 on Pakistan Day, 23rd March which was an apt way to celebrate! We’re really energized and are working hard to set ourselves up for long-term success. Here is the presentation deck for those of you who are interested in learning more about our long-term vision.
Engaging staff and service users to partner in Quality ImprovementAmar Shah
Slides from the session at the International Forum on Quality and Safety in Healthcare (Gothenburg - April 2016) - Engaging staff and service users to partner in quality improvement
Training staff in content without district support/agreement to change related tools/practices/policy
Ex. Training in FBA/BIP but district doesn’t have a comprehensive FBA/BIP process that works
2010 SACSCOC Administrative Program Review - with handoutsDavid Onder
SACSCOC Concurrent Session on assuring quality in administrative and academic support units through the use of administrative program reviews. Presentation includes description of the development and implementation of administrative program reviews at WCU, including an outline of the standards and process used in these reviews. A case study is also provided. Presenters: Dr. Melissa Wargo (Assistant Vice Chancellor,IPE), David Onder, and Mardy Ashe (Director, Career Services)
Similar to Taipei 2017 presentation_workforce (20)
Euro Cup international supporters can book Euro 2024 Tickets from our online platform Worldwideticketsandhospitality.com. Followers can book Turkey Vs Portugal Tickets on our website at sale prices.
Euro Cup international supporters can book Euro 2024 Tickets from our online platform Worldwideticketsandhospitality.com. Followers can book Portugal Vs Czechia Tickets on our website at sale prices.
Spain's Euro Cup 2024 Selections and Croatia's Group of Death Challenge.docxEuro Cup 2024 Tickets
Chelsea's Marc Cucurella is one of only three Premier League players included in Spain's preliminary Euro Cup 2024 squad as the Tottenham star with 11 goal contributions is overlooked
Ukraine Euro Cup 2024 Squad Sergiy Rebrov's Selections and Prospects.docxEuro Cup 2024 Tickets
After securing their spot through the playoff route, Ukraine is gearing up for their fourth consecutive European Championship. Ukraine first qualified as hosts in 2012, but in 2016
Narrated Business Proposal for the Philadelphia Eaglescamrynascott12
Slide 1:
Welcome, and thank you for joining me today. We will explore a strategic proposal to enhance parking and traffic management at Lincoln Financial Field, aiming to improve the overall fan experience and operational efficiency. This comprehensive plan addresses existing challenges and leverages innovative solutions to create a smoother and more enjoyable experience for our fans.
Slide 2:
Picture this: It’s a crisp fall afternoon, driving towards Lincoln Financial Field. The atmosphere is electric—tailgaters grilling, fans in Eagles jerseys creating a sea of green and white. The air buzzes with camaraderie and anticipation. You park, join the throng, and make your way to your seat. The stadium roars as the Eagles take the field, sending chills down your spine. Each play is a thrilling dance of strategy and skill. This is what being an Eagles fan is all about—the joy, the pride, and the shared experience.
Slide 3:
But now, the day is marred by frustration. The excitement wanes as you struggle to find a parking spot. The congestion is overwhelming, and tempers flare. The delays mean you miss the pre-game excitement, the tailgate camaraderie, and even the opening kick-off. After the game, the joy of victory or the shared solace of defeat is overshadowed by the stress of navigating out of the parking lot. The gridlock, honking horns, and endless waiting drain the energy and joy from what should have been an unforgettable experience.
Our proposal aims to eliminate these frustrations, ensuring that from arrival to departure, your experience is extraordinary. Efficient parking and smooth traffic flow are key to maintaining the high spirits and excitement that make game days special.
Slide 4:
The Philadelphia Eagles are not just a premier NFL team; they are an integral part of the community, hosting games, concerts, and various events at Lincoln Financial Field. Our state-of-the-art stadium is designed to provide a world-class experience for every attendee. Whether it's the thrill of game day, the excitement of a live concert, or the camaraderie of community events, we pride ourselves on delivering a fan-first experience and maintaining operational excellence across all our activities. Our commitment to our fans and community is unwavering, and we continuously strive to enhance every aspect of their experience, ensuring they leave with unforgettable memories.
Slide 5:
Recent trends show an increasing demand for efficient event logistics. Our customer feedback has consistently highlighted frustrations with parking and traffic. Surveys indicate that a significant number of fans are dissatisfied with the current parking situation. Comparisons with other venues like Citizens Bank Park and Wells Fargo Center reveal that we lag in terms of parking efficiency and convenience. These insights underscore the urgent need for innovation to meet and exceed fan expectations.
Slide 6:
As we delve into the intricacies of our operations, one glaring issue emer
Euro Cup fans worldwide can book Euro 2024 Tickets from our online platform www.worldwideticketsandhospitality. Fans can book Belgium Vs Romania Tickets on our website at discounted prices.
Denmark vs England England Euro Cup squad guide Fixtures, predictions and bes...Eticketing.co
We offer UEFA Euro 2024 Tickets to admirers who can get Denmark vs England Tickets through our trusted online ticketing marketplace. Eticketing. co is the most reliable source for booking Euro Cup Final Tickets. Sign up for the latest Euro Cup Germany Ticket alert.
Euro Cup fans worldwide can book Euro 2024 Tickets from our online platform www.worldwideticketsandhospitality. Fans can book Slovakia Vs Ukraine Tickets on our website at discounted prices.
Euro Cup fans worldwide can book Euro 2024 Tickets from our online platform www.worldwideticketsandhospitality. Fans can book Poland Vs Netherlands Tickets on our website at discounted prices.
Euro Cup fans worldwide can book Euro 2024 Tickets from our online platform www.worldwideticketsandhospitality. Fans can book Croatia vs Italy Tickets on our website at discounted prices.
Euro Cup fans worldwide can book Euro 2024 Tickets from our online platform www.worldwideticketsandhospitality. Fans can book Slovenia Vs Denmark Tickets on our website at discounted prices.
Spain vs Croatia Date, venue and match preview ahead of Euro Cup clash as Mod...Eticketing.co
We offer Euro Cup Tickets to admirers who can get Spain vs Croatia Tickets through our trusted online ticketing marketplace. Eticketing.co is the most reliable source for booking Euro Cup Final Tickets. Sign up for the latest Euro Cup Germany Ticket alert.
Belgium vs Slovakia Belgium announce provisional squad for Euro Cup 2024 Thib...Eticketing.co
Euro 2024 fans worldwide can book Belgium vs Slovakia Tickets from our online platform www.eticketing.co. Fans can book Euro Cup Germany Tickets on our website at discounted prices.
Euro Cup fans worldwide can book Euro 2024 Tickets from our online platform www.worldwideticketsandhospitality. Fans can book Poland Vs Austria Tickets on our website at discounted prices.
4. Key Facts and Figures(1)
• Organizational chart and key responsibilities
Human
Resource
Department
(2015.03)
Community Volunteer Division Recruiting & Training community volunteers
Student Volunteer Division Recruiting & Training student volunteers
Management Division Managing & Allocating volunteers
Workforce Division Recruitingf full-time staff
2
5. Key Facts and Figures(2)
Benefits of Organizational charts
1.Clearly defined scope of work and affiliated government agencies
2.Optimized governments resources to further improve work efficiency
Taipei Universiade OC Government Division Available Resources Disadvantages
Community Volunteer Division
Department of Civil Affairs,
Taipei City Government
Integrated capacity of private
enterprises
1.Unevn work distribution
2.Lower work efficiency
3.Changes in execution
plan: different outcomes
Student Volunteer Division
Department of Education,
Taipei City Government
Past experiences working with
secondary and tertiary schools
Management Division
Department of Social
Welfare, Taipei City
Government
Volunteer Management Services in
Taipei
Workforce Division
Department of Sports,
Taipei City Government
Recruiting talents for organizing
sport events
3
6. Key Facts and Figures(3)
workforce People Function
Employees (full time and part time) 600 19FAs
During the SU Dispatched officer 7,879 General Venue Management (public officer)
Seconded staff 10,500 Security and Firemen
Volunteers 18,000 Assisted 19FAs
Contractors 12,816 Cleaner, Driver, IT Staff, etc.
• Types of workforce
4
8. Key Facts and Figures(4)
• Recruited and trained 18,000 volunteers
The turnout was estimated at 74%
Estimated Demand Recruited
Volunteers
Volunteers
(Completed Training)
On-Duty
Student Volunteer 11,600 14,074 11,709 8,153
International Volunteer 400 284 142 142
Community Volunteer 6,000 7,618 6,918 5,765
Total 18,000 21,692 18,769 14,060
“Number of recruited volunteers” > “Volunteers who completed the training program”Why?
Over 26% volunteers did not show up ? Why?
6
10. Planning Phase(1)
• Contracted Staff Members
-Surveyed and confirmed No. of staff needed for all the divisions
-Conducted meetings & symposiums based on the needs of each division
-Recruited talents through HR agencies
-Trainings for full-time employees
8
11. Planning Phase(2)
• Volunteers:
Established volunteer command center
-In the vicinity of main venues
-During the office hours
Set up and maintain an information system.
-Digitalized routine work that require lots of manpower
-Functions: Initial application, training courses, volunteers events,
attendance management, shift scheduling etc.
The personal information can be uploaded onto Games Management System
9
12. Planning Phase(4)
• Volunteers:
Planning volunteer recruitment and promotion activities
3 Types of training courses: general, practical, venue
Recruitment
• 2014/10-2017/4
General training courses
• 2014/10-2017/6
Practical training courses
• 2016/11-2017/3
Venue training courses
• 2017/7-2017/8
Student volunteer
2014/10-2016/12
Community volunteer
2015/1-2017/4
International volunteer
2016/3-2016/12
Basic knowledge on
Universiade
Communication Skills
First-Aid
(Human Resource Dept.)
On-job training
Practical skills
(Each function area)
Venue orientation
On-job training
(Venue staff)
10
13. Planning Phase(4)
Promotion activities and recruitment were carried out simultaneously
Outdoor:
-Archery Classes
-Simple Martial Arts
Classes
-Body Combat
Indoor:
-Lectures by
celebrities
-Camping Events
-Group Discussion
Performance:
-Dancing Performances
-Oath taking rally for
365 days countdown to
Universiade
Venue meeting :
-Get to know the
team members and
staff members
Facebook Link: ( https://www.facebook.com/2017tuv)
11
14. Planning Phase(5)
• Volunteers
Complete venue allocation
Planning
March 2016: the upper limit for no. of volunteers is 18,000 (Taken into account shift rotation and turnout)
January 2017:to ensure the individual requirements for each venue are met
Distribution
(A)Competition Venue (School)
(B)In order of preferred cities, residence, preferred job posts
(C)Prioritize those with foreign language abilities and those who have completed the training programs
June 2017: Lack of volunteers: volunteers were allowed to choose multiple venues & different job posts
Announcement
Announcement of allocated venue and shift schedule
12
15. Planning Phase(6)
• Volunteers
Incentives
Working hours
volunteers cannot work for more than 8 hours per day
During the Games
Free shuttle bus/ Tickets discounts/ Uniforms /
Souvenirs / Subsidies(NT.110/4hr) / Certification
Other Benefits - All volunteers will receive a certificate of participation
Certificate of honour: according to the tot. number of service hours
(Gold: 80hr+, Silver: 64hrs+, Bronze 48hr+)
Outstanding volunteers recommended by the staff
13
19. Testing & Readiness Phase(1)
• Staff
- Estimated the manpower required for each venue
- Allocated manpower to required for the game and the venue
- Planned staff dining plan and compile a list of restaurants
around the venue
- Planned incentives: including pay increases, job promotion and
performance bonuses
-Daily allowance: up to NT. 1000 per day
( Working hours may change depending on the actual competition time)
17
20. Testing & Readiness Phase(2)
• Volunteers
- Revised VOP, manual , and the supervisor’s workbook based on the test event
- Received instructions from FA. The job descriptions of managers are as follows:
Pre-event Routine meeting
Requirement & supply verification
List of volunteers daily work schedule
Pre-event training
During event Managing volunteer attendance and statistics
Checking and confirming with absent volunteers
Reporting and handling emergencies
Handling volunteers’ complaints
18
22. Services During Games(1)
• Staff
- Attendance management
Through mobile devices, the staff punch in and out on the
cloud attendance management system
-Staff meal planning and order
-If the staff need to travel between venues for work , they are
permitted to apply for the subsidies for transportation and
accommodation
20
23. Services During Games(2)
• Volunteers- Attendance Management
-Must be in full control of the work status of all the volunteers
-In the event of accidents or shortage of volunteers, the manager should have a
direct and lateral communication with other divisions
Volunteer Command Center
• Daily attendance statistics
• Emergency volunteer deployment
• Maintaining volunteer information
system
• Handling serious complaints or
emergencies
Venue Volunteer Center
• Managing daily work schedule &
attendance
•Checking and confirming no. of absent
volunteers
•Reporting and handling emergencies
•Resolving any volunteer-related issues
21
24. Services During Games(3)
• Volunteers- Complaints
TOP 5
Unsatisfied with the venue
allocation
Shifts changed as the scheduled
competition time changed
Could not find helps when
problems occurred
Early morning/ Late night shifts
No works to do
Unexpected
Unfit uniform
Limited no. of shifts at popular
hours
Long Service Hours
22
26. Cooperation with external
parties
• Volunteer Recruitment
Collaborated with local governments, community groups &
colleagues to help promote volunteer recruitment and conduct
training courses at the competition venue
Recruitment Target Groups
Student Volunteer
Focused on college and university
students in Taiwan
Community Volunteer
Focused on governments and
community groups
24
28. Dissolution Phase(1)
• Staff
- Formulated and implemented a dissolution plan
- Set up a database for future events
- Job transfer
The contracted staff will be offered a permeant job at the government
agency if the their performances are deemed outstanding. Alternatively, they
are provided with different job opportunities
26
29. Dissolution Phase(2)
• Volunteers:
- Participated at the thank-you party and received public recognitions
- Based on the total number of service hours, a certificate of
appreciation will be given to the each volunteer
- Retained personal information for future references
27
31. Key Success
Planed a set of comprehensive education trainings
Established a comprehensive information system
Provided various activities to maintain passion and coherence
Volunteer commend center served as the point of communication
to resolve any disputes and protect the right of volunteers
29
32. Challenges
Volunteers, staff and firms have overlapped on the obligation
The basic rights of volunteers might be ignored
Volunteers are not familiar with what they have to do
Hard to maintain the passion and coherence
30
33. Recommendations
Set the threshold for volunteer recruitment and clearly define the role of job
Recruited volunteers in groups ; Main focus:“Venue Training”
Made all staff & volunteers familiarized with the venue & jobs as early as possible
Established a flexible information system to accommodate changes in schedules
Chose a model venue and conducted a “venue dot planning” with all venue-
related functions
Set up one volunteer management division to avoid confusions
31