FAQ's

1. 1
1
PLANNING FOR OPTIMAL SERVICE
1
oRoles and Responsibilities

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2
PLANNING FOR OPTIMAL SERVICE
• Collaboration between stakeholders
• Understanding roles and responsibilities
• Managing interdependencies
• Assurance of cyber security
• Maintenance of confidentiality
• Secure information management

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3
ROLES AND RESPONSIBILITIES: CLO REGIONS
• Promoting the GEMS Brand, Product and Services
• Foster a Wellbeing Partnership
• Departmental Needs Analysis: Departmental Health Needs Assessment•
GEMS CLO’s to
prioritise and target
specific Government
Departments as per
their MSE
department
strategic plan
•*GEMS CLO’s engage
Departments and
promote awareness of
services
•*Engage the Government
Departments on their
needs
•*Encourage departments to
develop an annual plan and
schedule services at-least 3
months in advance.
•*The minimum requirement
for event bookings is 7 days.
•*Encourage the Government
Departments to use the
toolkit to promote
participation.
GEMS CLO’s
promote
proactive
planning of
events

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4
PROFILING OF GOVERNMENT DEPARTMENTS
Click here for hotspot information
There 220 Departments Government departments will be prioritised based on :
• Departments within the hotspot areas.
• Frontline workers
• Utilisation patterns(and identify HWSS utilisation for the past 12 months)
• NEHAWU training: NEHAWU is targeting to train 13 672 shop stewards 54 839 workers who
are working in different workplaces across 9 Province and 43 Regions.
South Africa’s hotspots are effectively designated as follows:
• Areas of ‘vigilance’ (less than 5 cases per 100,000 people);
• Emerging hotspots (less than 5 cases per 100,000 people, but rapid rise);
• Hotspots (more than 5 cases per 100,000 people).

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5
FAQ3: NEHAWU : COVID-19 training
NEHAWU is targeting to train 13 672 Shop stewards who are working in different workplaces across 9
Province and 43 Regions. Shop stewards must be empowered to train 54 839 workers
5
Province Shopsteward
s
Estimated
sessions per
region
Member
Eastern Cape 2384 24 10 699
Free State 754 8 4342
Gauteng 2084 20 9591
Limpopo 1830 18 6892
Mpumalanga 2087 20 8324
North West 1337 13 4207
Northern
cape
504 5 2762
Kwa Zulu
Natal
1982 20 5385
Western 709 7 2637
TOTAL 13 672 135 54 839
• NEHAWU will share details of stakeholders per
region
• GEMS CLO regions to engage NEHAWU
stakeholders and schedule training per region
• 135 training sessions
• Share training schedule with GMS CLO
events team and GEMS HWSS for planning
purposes
• CLO EVENTS TEAM to log and direct requests to
GEMS HWSS
• GEMS HWSS will provide COVID-19 training
courses
• GEMS HWSS rules of engagement for training
applies
• Feedback reports and CSAT

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ROLES AND RESPONSIBILITIES – GOVERNMENT EMPLOYEE
HEALTH AND WELLNESS PRACTITIONERS(EHWP)
Continuous Quality Improvement (CQI) : Provide event/service feedback
Promotion/advertising of Services
Event Preparation Pack Poster, SMS’s, Brochures, fact sheets,
Proactive planning: Annual Wellbeing plan
Wellbeing Partnership (Collaborate with GEMS CLO)
Complete Needs assessment

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ROLES AND RESPONSIBILITIES: CLO EVENTS TEAM
MANAGEMENT OF
EVENT REQUESTS
The receipt of event
requests
Channelling of
event requests
to Healthi
Choices, ASI
and GEMS CLO
regions
•Promote and streamline the event request process
•Direct all event requests to cloevents@gems.gov.za

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ROLES AND RESPONSIBILITIES: HEALTHI CHOICES
Resourcing and fulfilment
of events: Providing Health
Screenings for all Public
Service employees;
Rules of engagement and
onsite protocols
Early identification of
lifestyle diseases (Diabetes,
Hypertension), including
HIV
Referral to GEMS Disease
Management programmes
Flagging of non-GEMS
members who wish to join
the scheme and refer to
ASI
Reporting and post event
surveys
Raise awareness of the
importance of wellbeing
and healthy living
(Wellbeing Promotion
Content)
*Consulting: CLO helpdesk
*Wellbeing Change Leaders
Resource Centre (Website)
Provide support and
guidance to maintain
complete wellbeing
(mental, psychological and
social) for optimal
functioning in the
workplace.
Reactive
process
Proactive
support
process

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FEEDBACK
• Reports for all services options
• Customer Satisfaction feedback

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GEMS HWSS EVENT/SERVICE FEEDBACK
Deliverable Accountable Responsible
Daily COVID-19
symptom dashboard
• Healthi Choices Wellbeing Intelligence team will provide the
Departments with daily reports (Twice a day), available via email
• Government Departments must ensure that employees
complete daily assessments twice a day, before they enter
the premises and four hours after
• MHRS and THRM: referral and support
Weekly COVID-19
Assessment report
• Healthi Choices Wellbeing Intelligence team will provide the
Departments with weekly reports (Monday), available via email
• Government Departments must ensure that employees
complete weekly assessments
• MHRS and THRM: referral and support
HRA report • Report for Online and biometric assessments • Government Departments must ensure that employees
complete the online HRA and that they follow through on
their selected options for biometric assessments: onsite or at
the pharmacy network
• MHRS and THRM: referral and support
Customer
satisfaction
• Government Departments must ensure that CSAT feedback is
provided by their employees and Wellbeing Change Leaders, for
all services accessed
• Healthi Choices will provide feedback on customer
experience: member and Wellbeing Change Leader, for all
services (COVID-19 screening, training, online HRA and onsite
and pharmacy professional assessment)
Training • Government Departments must ensure that CSAT feedback is
provided by their employees and Wellbeing Change Leaders, for
all training