TADSummit workstream 3 - luca pradovera - analog to digital to contextual
•
0 likes•754 views
The document discusses how voice technology is evolving from analog to digital and now to contextual interactions. It provides examples of how a glass fittings company and home remodeler can use voice to provide more personalized, engaging customer experiences by connecting customers to sales and engineering experts to answer questions and complete purchases. The path forward involves leveraging analytics to create user context and providing multiple ways for customers to initiate voice interactions with a business.
Report
Share
Report
Share
Download to read offline
Recommended
Nec sl1100 benefits
The document outlines 10 business benefits of the SL1100 communication system: 1) It lowers costs through a high ROI and lower total cost of ownership. 2) It enables excellent remote and home office capabilities. 3) It increases productivity through features that save time and automatically route calls. 4) It future-proofs a business through a scalable solution that can grow with the company.
The Evolution of Meeting Rooms: 5 Secrets to a Dongle-Free Existence
Meeting rooms are constantly evolving. Companies are having to adjust to the competitive pressures and pace of change in the market, while employing new workers with different expectations on how they want to work.
TADSummit 2014 work stream 3 - Rob Pickering - Will WebRTC applications remov...
TADSummit 2014 work stream 3 - Rob Pickering, ipcortex - Will WebRTC applications remove the dialtone?
12-13 November 2014, Istanbul, Turkey. Workstream 3, Telecom Application Developer showcase.
Locatrix Communications, Mark White, TADSummit
Review of VAS developer Locatrix Communications, Mark White, TADSummit 12-13 November 2014, Istanbul Turkey.
The Story of Extrogene, Ruwan Dissanayaka, TADSummit Work Stream 3
TADHack winner Ruwan Dissanayaka presented in TADSummit Work Stream 3 on Extrogene. 12-13 November, Istanbul Turkey.
Tawasol Go Smart TADSummit
This document discusses the opportunities and challenges for collaboration between mobile network operators and app developers. It notes that operators want to increase customer loyalty, prioritize data over voice, and monetize new services, while developers want to find apps that meet user needs, effectively target users, and utilize carrier billing for payments. The document presents several case studies of successful apps developed through operator-developer partnerships, including a customer self-care app, religious content bundle app, and branded sports app. It argues that a bridge is needed between operators and developers to help them work together and realize the benefits of these partnerships.
Arx.net Re-inventing VAS for MNOs TADSummit
Arx.net Re-inventing VAS for MNOs TADSummit 12-13 November 2014, Istanbul Turkey
TADSummit 2014 work stream 3 - ben klang - it's not about the minutes
TADSummit workstream 3 - luca pradovera - analog to digital to contextual, mojo lingo. 12-13 November 2014, Istanbul, Turkey. Workstream 3, Telecom Application Developer showcase.
Recommended
Nec sl1100 benefits
The document outlines 10 business benefits of the SL1100 communication system: 1) It lowers costs through a high ROI and lower total cost of ownership. 2) It enables excellent remote and home office capabilities. 3) It increases productivity through features that save time and automatically route calls. 4) It future-proofs a business through a scalable solution that can grow with the company.
The Evolution of Meeting Rooms: 5 Secrets to a Dongle-Free Existence
Meeting rooms are constantly evolving. Companies are having to adjust to the competitive pressures and pace of change in the market, while employing new workers with different expectations on how they want to work.
TADSummit 2014 work stream 3 - Rob Pickering - Will WebRTC applications remov...
TADSummit 2014 work stream 3 - Rob Pickering, ipcortex - Will WebRTC applications remove the dialtone?
12-13 November 2014, Istanbul, Turkey. Workstream 3, Telecom Application Developer showcase.
Locatrix Communications, Mark White, TADSummit
Review of VAS developer Locatrix Communications, Mark White, TADSummit 12-13 November 2014, Istanbul Turkey.
The Story of Extrogene, Ruwan Dissanayaka, TADSummit Work Stream 3
TADHack winner Ruwan Dissanayaka presented in TADSummit Work Stream 3 on Extrogene. 12-13 November, Istanbul Turkey.
Tawasol Go Smart TADSummit
This document discusses the opportunities and challenges for collaboration between mobile network operators and app developers. It notes that operators want to increase customer loyalty, prioritize data over voice, and monetize new services, while developers want to find apps that meet user needs, effectively target users, and utilize carrier billing for payments. The document presents several case studies of successful apps developed through operator-developer partnerships, including a customer self-care app, religious content bundle app, and branded sports app. It argues that a bridge is needed between operators and developers to help them work together and realize the benefits of these partnerships.
Arx.net Re-inventing VAS for MNOs TADSummit
Arx.net Re-inventing VAS for MNOs TADSummit 12-13 November 2014, Istanbul Turkey
TADSummit 2014 work stream 3 - ben klang - it's not about the minutes
TADSummit workstream 3 - luca pradovera - analog to digital to contextual, mojo lingo. 12-13 November 2014, Istanbul, Turkey. Workstream 3, Telecom Application Developer showcase.
NORCAT Entrepreneurship 101 - "Contract Manufacturing" featuring CMD Prototyping
Daryl Dominique, Josh Martin, and Jorden Colwell of CMD Prototyping discuss what to look out for when hiring a firm to manufacture a product for your company. They also give a tour of the new Fortin Discovery Lab and demonstrate the manufacturing and certification technology available in the lab.
Watch the video at https://www.youtube.com/watch?v=4sTBSnWkk8Y and at norcat.org
Innovations in Manufacturing: How to Become Your New Tech's Master
This presentation with Gary Mintchell, Founder of The Manufacturing Connection, will provide insight on some lessons learned from new technology - in other words, what you should and shouldn’t do with new tech!
CBRE :: CRE Apps of Distinction
This document provides a summary of useful apps for commercial real estate professionals. It discusses apps such as Evernote, CloudMagic, Notability, Google Voice, Talkatone, and MobileDay. For each app, it provides a brief description of features and benefits for real estate professionals. The goal is to help real estate professionals stay productive while away from the office using their mobile devices and apps.
Brownlie Design Overview Process and Products
Located in Skaneateles, New York, Brownlie Design is a full-service product development firm founded in 1971. They provide services including industrial design, engineering, prototyping, and marketing materials development. Their mission is to create innovative and manufacturable designs that contribute to their clients' market success across many industries.
Building Meaningful Customer Relationships Using Hover to Win More Business
The document discusses how using visual assets like Hover, a tool that creates 3D models from smartphone photos, can help contractors build meaningful customer relationships and win more business. Hover transforms photos into fully measured, customizable 3D models so contractors can provide accurate measurements and design options to homeowners. Testimonials from contractors note that Hover increases close rates and average revenue per job by helping homeowners visualize renovations. The document encourages contractors to get a complimentary marketing consultation from Surefire Local to learn how Hover and other tools can boost their business.
Mobile Entrepreneur Seminar
We help Small Business Owners to discover the best tools to be a smart mobile entrepreneur right away. We are offering a seminar every month to maximize the efficiency of the mobile tools we are using. We’ll teach how: The best mobile tools for you as an entrepreneur How can you improve your business image being mobile savy The latest mobile tips Barter your services and create new centers of influence We help small businesses to get a professional image with the right mobile tools
Understanding todays tech savvy buyers
This document provides tips for real estate agents to effectively market to and communicate with today's tech-savvy home buyers. It emphasizes that agents should (1) respond to leads within 5 minutes, as buyers are still considering their options, (2) use technology like texting and video to connect with buyers how they prefer, while still prioritizing in-person meetings, and (3) provide added value through buyer consultations and expertise rather than just sending automated listings. Agents should personalize outreach, set appointments promptly, and stop relying solely on auto-generated messages. Including video and quick response times can help agents stand out.
Conversational commerce: emerging architectures for smart & useful chatbots -...
Victoria Livschitz, founder and CTO of Grid Dynamics, gave a presentation on conversational commerce and emerging architectures for chatbots. Grid Dynamics is a 1,100+ person global engineering services company focused on digital transformation through emerging technologies like cloud, DevOps, big data, AI, NLP and ML. The presentation discussed how voice commerce is the next major development after mobile commerce, with investments in voice assistants and advances in speech recognition and natural language processing. It also described different types of conversational experiences and demonstrated Grid Dynamics' conversational platform called Grid Genie, which uses a modular, pluggable architecture to support multiple devices, channels, skills and models.
Conversational commerce: emerging architectures for smart & useful chatbots -...
Smart speakers and messaging apps are increasing in popularity due to their convenience, intuitive usage, and new user experiences. Companies are racing to develop voice interfaces and AI technologies in order to utilize smart speakers and messaging platforms as a sales channel.
We are introducing Grid Genie, a completely open source, multi-device, conversational commerce platform. With this technology, we can help you engineer a powerful platform to combine your Alexa skills, Google actions, and Facebook Messenger into a single seamless experience.
How to Talk About Your Open Source Project So People Get It
The document provides tips for open source project maintainers on how to effectively communicate what their project is about to users. It advises determining who the target audience is and understanding their needs and perspectives. Project descriptions should use the same language as users, focus on specific outcomes rather than vague features, and be honest about the project's current capabilities rather than future plans. Maintainers should also differentiate their project from competitors and consider what core beliefs motivate it.
Nec sl1100 benefits
The document outlines 10 business benefits of the SL1100 communication system: 1) It lowers costs through a high ROI and lower total cost of ownership. 2) It enables excellent remote and home office capabilities. 3) It increases productivity through features that save time and automatically route calls. 4) It future-proofs a business through a scalable solution that can grow with the company.
Digital Marketing Conference 2017 Round-up
The Freestyle Interactive team attended Figaro's Digital marketing Conference earlier in July 2017. We like to share the knowledge in our Digital Agency, which means our delegates put together these slides to present their findings on the day and reflect over what was discussed throughout the different themes.
Preparing for a technical interview
This document provides tips for preparing for a technical coding phone interview. It recommends relaxing, knowing computer science fundamentals well, and finding a quiet space for the interview. The interview will assess fundamentals, thought process, personality, and may involve coding questions like reversing a linked list or implementing a hash table. It suggests practicing explaining code out loud and reviewing data structures, algorithms, and past projects.
Trends and innovations in technology for meetings and events
This document discusses trends and innovations in technology for meetings and events. It covers trends like using big data and AI to provide customized experiences, marketing automation, focusing on single tasks rather than being a "jack of all trades," and using smartphones as personal remote controls. It also discusses innovations like chatbots, augmented reality, facial recognition, influencer marketing software, 360-degree video, and inflatables. The document concludes with recommendations around discovering needs, considering options, and strategically planning implementation to avoid "shiny object syndrome."
People dream about smart living
This document discusses smart homes and how to accelerate their adoption. It describes smart homes as convenient, easy to manage homes that can save time and money while improving security and quality of life. However, many potential customers have concerns about security and affordability that must be addressed. The document proposes a solution that provides a secure, flexible platform using sensors, communications, and cloud technology. It claims this solution allows prototypes to be developed in just a few weeks and provides enterprise-level security with low software footprint and no vendor lock-in. Overall, the solution aims to help businesses quickly and securely enter the smart home market.
Phone-bloks
Today's phone are better to use and has much capabilities than previous phone. that have better processing power than computers but we are limited by what factory made. Imagine if you could customize your phone's hardware as you need. that would be the phone-bloks
How to do an effective seller presentation on a tablet
The document provides tips for real estate agents on how to conduct an effective seller presentation using a tablet, including discussing the dynamics of a seller counseling session, presenting techniques and tools visually, and delivering the information virtually through apps like Dropbox, Keynote, Skype, and CRM software to manage clients and properties. It also reviews different tablet options and apps that can help agents work with sellers remotely and edit and share files and floor plans.
Hi design presentation
Safemark offers three product ranges for hotels: in-room guest safes, peephole covers, and locker systems. Established in 1983, Safemark has installed over 750,000 units worldwide and pioneered the revenue share business model. Safemark offers a 5-year warranty on all products, $10,000 warranty against theft, and ensures long-term availability of spare parts for repairs. The document provides details on various safe models in Safemark's portfolio and highlights new products like the top-loading safe and innovative peephole cover.
Tips for E-Commerce Success by Craig Vodnik
The document provides tips for e-commerce success, including embracing e-tailing to turn showrooming into an opportunity. It recommends getting creative when starting a business, such as leveraging videos. It also advises focusing on authentic content, responsive design for mobile, and listening to customer feedback to improve experience and drive sales. Unifying online and retail experiences can help combat showrooming instead of fearing it.
Home Design Digital Marketing Conference Tips for E-commerce Success
Tips for e-commerce success for the home design digital marketing conference in Atlanta.
* Low cost ways to start your new business. Bootstrapping made easy.
* How to drive more traffic to your site with authentic content
* Tips for using search engines and social media to target qualified buyers
* Embracing e-tailing for online success. Turn showrooming on its head.
* How to create a top-notch customer experience that drives sales
What is a vCon?
TADSummit 2022 8/9 Nov Aveiro Portugal
Welcome to vCon! The next leap forward in the programmable communications industry.
Thomas Howe, CTO STROLID
Slides and Video
Why do we need vCon?
What is vCon?
How is it being used today?
Where is vCon going?
Supercharging CPaaS Growth & Margins with Identity and Authentication, Aditya...
TADSummit 2022 8/9 Nov Aveiro Portugal
Supercharging CPaaS Growth & Margins with Identity and Authentication
Aditya Khurjekar, GM Prove Protocol
Mobile networks were designed for communication, yet commerce is driving most of the demand for mobile connectivity today
The growth segments in today’s digital economy benefit from CPaaS APIs for Identity verification, authentication, proofs & claims
Commerce-enabling CPaaS APIs rely on the intrinsic security of mobile network and devices
Deterministic (rather than probabilistic) authentication drastically reduces fraud, hence increases margins
The secure element in mobile devices has been under-utilized by carriers
FIDO standard presents a horizontal application opportunity for hardware based (deterministic) authentication
Authenticated ID verification is key to secure yet seamless digital onboarding, leading to financial inclusion & consumer protection
The needs of the new crypto-based (web3) economy can also be satisfied with smart CPaaS offerings that preserve anonymity/pseudonymity
The imminent ubiquity of eSIMs is timely to fight fraud in the increasingly sophisticated digital & crypto-enabled economy
It’s time for a purpose-built global payments network!
More Related Content
Similar to TADSummit workstream 3 - luca pradovera - analog to digital to contextual
NORCAT Entrepreneurship 101 - "Contract Manufacturing" featuring CMD Prototyping
Daryl Dominique, Josh Martin, and Jorden Colwell of CMD Prototyping discuss what to look out for when hiring a firm to manufacture a product for your company. They also give a tour of the new Fortin Discovery Lab and demonstrate the manufacturing and certification technology available in the lab.
Watch the video at https://www.youtube.com/watch?v=4sTBSnWkk8Y and at norcat.org
Innovations in Manufacturing: How to Become Your New Tech's Master
This presentation with Gary Mintchell, Founder of The Manufacturing Connection, will provide insight on some lessons learned from new technology - in other words, what you should and shouldn’t do with new tech!
CBRE :: CRE Apps of Distinction
This document provides a summary of useful apps for commercial real estate professionals. It discusses apps such as Evernote, CloudMagic, Notability, Google Voice, Talkatone, and MobileDay. For each app, it provides a brief description of features and benefits for real estate professionals. The goal is to help real estate professionals stay productive while away from the office using their mobile devices and apps.
Brownlie Design Overview Process and Products
Located in Skaneateles, New York, Brownlie Design is a full-service product development firm founded in 1971. They provide services including industrial design, engineering, prototyping, and marketing materials development. Their mission is to create innovative and manufacturable designs that contribute to their clients' market success across many industries.
Building Meaningful Customer Relationships Using Hover to Win More Business
The document discusses how using visual assets like Hover, a tool that creates 3D models from smartphone photos, can help contractors build meaningful customer relationships and win more business. Hover transforms photos into fully measured, customizable 3D models so contractors can provide accurate measurements and design options to homeowners. Testimonials from contractors note that Hover increases close rates and average revenue per job by helping homeowners visualize renovations. The document encourages contractors to get a complimentary marketing consultation from Surefire Local to learn how Hover and other tools can boost their business.
Mobile Entrepreneur Seminar
We help Small Business Owners to discover the best tools to be a smart mobile entrepreneur right away. We are offering a seminar every month to maximize the efficiency of the mobile tools we are using. We’ll teach how: The best mobile tools for you as an entrepreneur How can you improve your business image being mobile savy The latest mobile tips Barter your services and create new centers of influence We help small businesses to get a professional image with the right mobile tools
Understanding todays tech savvy buyers
This document provides tips for real estate agents to effectively market to and communicate with today's tech-savvy home buyers. It emphasizes that agents should (1) respond to leads within 5 minutes, as buyers are still considering their options, (2) use technology like texting and video to connect with buyers how they prefer, while still prioritizing in-person meetings, and (3) provide added value through buyer consultations and expertise rather than just sending automated listings. Agents should personalize outreach, set appointments promptly, and stop relying solely on auto-generated messages. Including video and quick response times can help agents stand out.
Conversational commerce: emerging architectures for smart & useful chatbots -...
Victoria Livschitz, founder and CTO of Grid Dynamics, gave a presentation on conversational commerce and emerging architectures for chatbots. Grid Dynamics is a 1,100+ person global engineering services company focused on digital transformation through emerging technologies like cloud, DevOps, big data, AI, NLP and ML. The presentation discussed how voice commerce is the next major development after mobile commerce, with investments in voice assistants and advances in speech recognition and natural language processing. It also described different types of conversational experiences and demonstrated Grid Dynamics' conversational platform called Grid Genie, which uses a modular, pluggable architecture to support multiple devices, channels, skills and models.
Conversational commerce: emerging architectures for smart & useful chatbots -...
Smart speakers and messaging apps are increasing in popularity due to their convenience, intuitive usage, and new user experiences. Companies are racing to develop voice interfaces and AI technologies in order to utilize smart speakers and messaging platforms as a sales channel.
We are introducing Grid Genie, a completely open source, multi-device, conversational commerce platform. With this technology, we can help you engineer a powerful platform to combine your Alexa skills, Google actions, and Facebook Messenger into a single seamless experience.
How to Talk About Your Open Source Project So People Get It
The document provides tips for open source project maintainers on how to effectively communicate what their project is about to users. It advises determining who the target audience is and understanding their needs and perspectives. Project descriptions should use the same language as users, focus on specific outcomes rather than vague features, and be honest about the project's current capabilities rather than future plans. Maintainers should also differentiate their project from competitors and consider what core beliefs motivate it.
Nec sl1100 benefits
The document outlines 10 business benefits of the SL1100 communication system: 1) It lowers costs through a high ROI and lower total cost of ownership. 2) It enables excellent remote and home office capabilities. 3) It increases productivity through features that save time and automatically route calls. 4) It future-proofs a business through a scalable solution that can grow with the company.
Digital Marketing Conference 2017 Round-up
The Freestyle Interactive team attended Figaro's Digital marketing Conference earlier in July 2017. We like to share the knowledge in our Digital Agency, which means our delegates put together these slides to present their findings on the day and reflect over what was discussed throughout the different themes.
Preparing for a technical interview
This document provides tips for preparing for a technical coding phone interview. It recommends relaxing, knowing computer science fundamentals well, and finding a quiet space for the interview. The interview will assess fundamentals, thought process, personality, and may involve coding questions like reversing a linked list or implementing a hash table. It suggests practicing explaining code out loud and reviewing data structures, algorithms, and past projects.
Trends and innovations in technology for meetings and events
This document discusses trends and innovations in technology for meetings and events. It covers trends like using big data and AI to provide customized experiences, marketing automation, focusing on single tasks rather than being a "jack of all trades," and using smartphones as personal remote controls. It also discusses innovations like chatbots, augmented reality, facial recognition, influencer marketing software, 360-degree video, and inflatables. The document concludes with recommendations around discovering needs, considering options, and strategically planning implementation to avoid "shiny object syndrome."
People dream about smart living
This document discusses smart homes and how to accelerate their adoption. It describes smart homes as convenient, easy to manage homes that can save time and money while improving security and quality of life. However, many potential customers have concerns about security and affordability that must be addressed. The document proposes a solution that provides a secure, flexible platform using sensors, communications, and cloud technology. It claims this solution allows prototypes to be developed in just a few weeks and provides enterprise-level security with low software footprint and no vendor lock-in. Overall, the solution aims to help businesses quickly and securely enter the smart home market.
Phone-bloks
Today's phone are better to use and has much capabilities than previous phone. that have better processing power than computers but we are limited by what factory made. Imagine if you could customize your phone's hardware as you need. that would be the phone-bloks
How to do an effective seller presentation on a tablet
The document provides tips for real estate agents on how to conduct an effective seller presentation using a tablet, including discussing the dynamics of a seller counseling session, presenting techniques and tools visually, and delivering the information virtually through apps like Dropbox, Keynote, Skype, and CRM software to manage clients and properties. It also reviews different tablet options and apps that can help agents work with sellers remotely and edit and share files and floor plans.
Hi design presentation
Safemark offers three product ranges for hotels: in-room guest safes, peephole covers, and locker systems. Established in 1983, Safemark has installed over 750,000 units worldwide and pioneered the revenue share business model. Safemark offers a 5-year warranty on all products, $10,000 warranty against theft, and ensures long-term availability of spare parts for repairs. The document provides details on various safe models in Safemark's portfolio and highlights new products like the top-loading safe and innovative peephole cover.
Tips for E-Commerce Success by Craig Vodnik
The document provides tips for e-commerce success, including embracing e-tailing to turn showrooming into an opportunity. It recommends getting creative when starting a business, such as leveraging videos. It also advises focusing on authentic content, responsive design for mobile, and listening to customer feedback to improve experience and drive sales. Unifying online and retail experiences can help combat showrooming instead of fearing it.
Home Design Digital Marketing Conference Tips for E-commerce Success
Tips for e-commerce success for the home design digital marketing conference in Atlanta.
* Low cost ways to start your new business. Bootstrapping made easy.
* How to drive more traffic to your site with authentic content
* Tips for using search engines and social media to target qualified buyers
* Embracing e-tailing for online success. Turn showrooming on its head.
* How to create a top-notch customer experience that drives sales
Similar to TADSummit workstream 3 - luca pradovera - analog to digital to contextual (20)
NORCAT Entrepreneurship 101 - "Contract Manufacturing" featuring CMD Prototyping
NORCAT Entrepreneurship 101 - "Contract Manufacturing" featuring CMD Prototyping
Innovations in Manufacturing: How to Become Your New Tech's Master
Innovations in Manufacturing: How to Become Your New Tech's Master
Building Meaningful Customer Relationships Using Hover to Win More Business
Building Meaningful Customer Relationships Using Hover to Win More Business
Conversational commerce: emerging architectures for smart & useful chatbots -...
Conversational commerce: emerging architectures for smart & useful chatbots -...
Conversational commerce: emerging architectures for smart & useful chatbots -...
Conversational commerce: emerging architectures for smart & useful chatbots -...
How to Talk About Your Open Source Project So People Get It
How to Talk About Your Open Source Project So People Get It
Trends and innovations in technology for meetings and events
Trends and innovations in technology for meetings and events
How to do an effective seller presentation on a tablet
How to do an effective seller presentation on a tablet
Home Design Digital Marketing Conference Tips for E-commerce Success
Home Design Digital Marketing Conference Tips for E-commerce Success
More from Alan Quayle
What is a vCon?
TADSummit 2022 8/9 Nov Aveiro Portugal
Welcome to vCon! The next leap forward in the programmable communications industry.
Thomas Howe, CTO STROLID
Slides and Video
Why do we need vCon?
What is vCon?
How is it being used today?
Where is vCon going?
Supercharging CPaaS Growth & Margins with Identity and Authentication, Aditya...
TADSummit 2022 8/9 Nov Aveiro Portugal
Supercharging CPaaS Growth & Margins with Identity and Authentication
Aditya Khurjekar, GM Prove Protocol
Mobile networks were designed for communication, yet commerce is driving most of the demand for mobile connectivity today
The growth segments in today’s digital economy benefit from CPaaS APIs for Identity verification, authentication, proofs & claims
Commerce-enabling CPaaS APIs rely on the intrinsic security of mobile network and devices
Deterministic (rather than probabilistic) authentication drastically reduces fraud, hence increases margins
The secure element in mobile devices has been under-utilized by carriers
FIDO standard presents a horizontal application opportunity for hardware based (deterministic) authentication
Authenticated ID verification is key to secure yet seamless digital onboarding, leading to financial inclusion & consumer protection
The needs of the new crypto-based (web3) economy can also be satisfied with smart CPaaS offerings that preserve anonymity/pseudonymity
The imminent ubiquity of eSIMs is timely to fight fraud in the increasingly sophisticated digital & crypto-enabled economy
It’s time for a purpose-built global payments network!
Building a sub-second virtual ThunderDome: Considerations for mass scale sub-...
Building a sub-second virtual ThunderDome: Considerations for mass scale sub-second production broadcasts
Jerod Venema, CEO and Co-Founder, LiveSwitch
In the throes of the pandemic, the WWE debuted its ThunderDome, a world-first, large-scale installation of high resolution LED screens that transformed empty seats into live-streamed fans who joined over video from around the world. Performers in the ring and TV audiences at home could see and hear these virtual fans in real-time. LiveSwitch was selected to develop and manage the ThunderDome’s cloud video infrastructure.
How to enable low-latency, live video streamed via the internet capable of fostering real-time engagement between performers and audiences on a massive scale.
Massive-scale latency challenges and how to overcome them.
Current and future uses of programmable communications for live fan engagement.
What makes a cellular IoT API great? Tobias Goebel
What makes a cellular IoT API great?
Tobias Goebel, Principal Product Marketing Manager, IoT, Twilio
Why IoT SIMs need an API in the first place
The core functions needed in a cellular IoT API: SIM activation and deactivation, SIM status queries, Network access configuration, Pulling billing information and usage records, Troubleshooting, Device reachability
What matters in a good API (any API)
10 tips and tricks for how to find a good IoT SIM with a strong API
eSIM as Root of Trust for IoT security, João Casal
This document discusses the role of eSIM in new IoT security services. It begins by providing background on eSIM and SIM technology. It then outlines several ways eSIM can enhance IoT security, including:
1) Enabling zero-touch authentication of IoT devices in third-party services by leveraging the proven authentication of SIMs in cellular networks.
2) Hardening data encryption using the eSIM as a root of trust by generating encryption keys within the secure element of the eSIM.
3) Potential future roles like integrating the eSIM with threat detection to trigger authorization actions, and increasing the robustness of remote attestation through eSIM cryptographic abilities.
The document argues
Architecting your WebRTC application for scalability, Arin Sime
This document discusses how to architect WebRTC applications for scalability. It begins by outlining some of the challenges in building scalable WebRTC apps. It then presents 4 approaches to building apps: 1) To the WebRTC standard, 2) Unbundled WebRTC, 3) Using open-source media servers, and 4) Using communications platform as a service (CPaaS). Each approach has tradeoffs around cost, difficulty, and features included. The document also discusses using selectice forwarding units or multipoint control units to scale apps and considers architectures using orchestration and containers. It concludes with recommendations around optimizations, load testing, and future technologies.
CPaaS Conversational Platforms and Conversational Customer Service – The Expe...
TADSummit 2022 8/9 Nov Aveiro Portugal
CPaaS Conversational Platforms and Conversational Customer Service – The Experience Gap”?
Ben Waymark, Chief Technology Officer, Webio.
CPaaS players are doing the low hanging, simple conversations via their conversational design and plug in’s to the messenger layer, but what are they really hoping to achieve, and should they be aimed at the developer community?
No-code low-code configurable conversational customer support have done really well by integrating with customer ticketing, and integrating other platforms into their workflows. Kustomer.com was bought for a billion, something is going right there.
Conversational experiences are becoming part of the digital customer experience. What does this look like and why might this be important for other companies to understand?
Programmable Testing for Programmable Telcos, Andreas Granig
Programmable Testing for Programmable Telcos
Andreas Granig, Founder & CEO at Sipfront
Advantages and Challenges of automating real-time communication testing
How real-time communication testing could actually be quite pleasant
Creative ways to use typical server-side applications like kamailio and rtpengine as test clients
The revival of sipp, and how you create test scenarios 20 years after its invention
“Just show me the curl command”
How to best maximize the conversation data stream for your business? Surbhi R...
TADSummit 2022 8/9 Nov Aveiro Portugal
How to best maximize the conversation data stream for your business?
Surbhi Rathore, CEO & Co-Founder, Symbl.ai
How do we go from building a scalable pipeline of conversation data that merges and correlates with other types of data in the business and helps us makes decisions and predictions that are informed by conversations?
We will talk about context, real-time aspects of understanding and how you can use this data combined with sales, marketing, HR, support and other existing analytics to understand behavior and adapt to what works best in each of these functions.
We will go deep into specific use case and customer stories that have adopted Symbl’s conversation understanding platform to drive this change in their organization and give concrete examples of where to start.
Latest Updates and Experiences in Launching Local Language Tools, Karel Bourgois
TADSummit 2022, 8/9 Nov Aveiro Portugal
Latest Updates and Experiences in Launching Local Language Tools
Karel Bourgois, Founder Voxist, President Le Voice Lab, Exec Director Slatch, Chapter Pilot France AI Hub
Experiences with launching our own speech-to-text (French and English, both HD and Telephony audio, real-time and asynchronous).
‘Implicit Knowledge Management’ solution: using our STT engine we are indexing and searching thousands of hours of video to find those that discuss specific topics or identify people that are experts on those topics.
Latest updates on Voxist and its evolution to a “callbot.”
What Everyone Needs to Know about Protecting the CPaaS Ecosystem from Unlawfu...
This document discusses unlawful robocalls and solutions for CPaaS providers. It outlines that STIR/SHAKEN helps with some caller ID spoofing but not all, and leased phone numbers present challenges. It recommends CPaaS providers monitor customer usage of provided phone numbers and investigate customers' phone number reputations. The document introduces YouMail Score and Watch solutions that help identify unlawful calls and monitor phone number behaviors to improve call screening. It emphasizes that content-based call screening provides a virtually zero false positive rate compared to event-based screening alone.
Master the Audience Experience Multiverse: AX Best Practices and Success Stor...
Master the Audience Experience Multiverse: AX Best Practices and Success Stories
Ken Herron, Chief Growth Officer, UIB
Customers need you to help them solve their #1 problem – Audience Experience (AX).
Customers struggle with managing their differentiated brand journeys at scale in a post-pandemic world where their external and internal audiences decide the platforms, channels, and languages.
This session will share AX best practices and success stories from Europe, the Middle East, Asia, and the US for how enterprise and small business customers can control their respective brands, journeys, and audiences with a single brand voice –
Create/Control a differentiated AX
Respond in real-time
Mirror channels
Curate audiences
Secure conversational data
Monetize engagement
Scale monitoring
This session will include a live, interactive demo.
Open Source Telecom Software Survey 2022, Alan Quayle
The survey gathered responses from 120 participants in 2022 compared to 114 in 2021. It covered general topics such as DDoS attacks, security practices, STIR/SHAKEN implementation, IPv6 deployment, and expectations for major tech companies over the next two years. Key findings included that around half of participants have experienced a DDoS attack in 2022 and application-level attacks were as common as volumetric attacks. Most organizations take both reactive and proactive security approaches but more so reactive. STIR/SHAKEN implementation is ongoing with international carriers needing it to terminate traffic in North America. IPv6 deployment remains steady with no major differences between regions. This survey provides insights into trends in the open source tele
OpenSIPS 3.3 – Messaging in the IMS and UC ecosystems. Bogdan-Andrei Iancu
TADSummit 2022, 8/9 Nov Aveiro Portugal
OpenSIPS 3.3 – Messaging in the IMS and UC ecosystems.
Bogdan-Andrei Iancu, Founder and Developer at OpenSIPS Project
SIP also supports instant messaging and presence.
Review of Messaging in IMS
Review of Messaging in Unified Communications
OpenSIPS 3.3 in the messaging ecosystem
Review of implementation using Message Session Relay Protocol (RFC 4975, RFC 4976), groups multiple messages in sessions.
Conclusions: OpenSIPS 3.3 targets to implement various components of the overall SIP Instant MESSAGING ecosystem, from gateways and transport to services.
TADS 2022 - Shifting from Voice to Workflow Management, Filipe Leitao
TADSummit 2022, 8/9 Nov Aveiro Portugal
Shifting from Voice to Workflow Management
Filipe Leitão, Global Service Provider Channel SE, RingCentral
There is an ongoing consolidation of the Cloud Communications market where mainstream providers compete against each other for the same spaces, UCaaS / CCaaS / CPaaS.
Weapons of choice are the same for everyone: instant messaging, and audio & video conferencing. Most capabilities provided by mainstream UC providers are table stakes.
Find out how RingCentral is looking at UC from more than just a siloed perspective by going one step further and co-innovating with Service and Technology Providers to become a workflow management platform.
What happened since we last met TADSummit 2022, Alan Quayle
TADSummit 2022, 8/9 Nov Aveiro Portugal
What happened since we last met? Where is the Programmable Comms market going?
Alan Quayle, independent
3 years in Programmable Communications: 2020, 2021, and 2022 all done in 16 slides
Pandemic Consolidation
Post-pandemic Reckoning – I did predict what we’re seeing with Avaya
The Coming of Cost Competition
Messaging, will A2P SMS growth ever stop?
What’s the recession going to do to us?
The Voice AI Reckoning
After all the consolidation, where next? Twilio’s heading there – it’s about the data
And a few more predictions that are usually too optimistic
Stacuity - TAD Summit 2022 - Time to ditch the dumb-pipe, Mike Bromwich
TADSummit 2022, 8/9 Nov Aveiro Portugal
Time to ditch the ‘dumb-pipe’ – reinventing the core mobile network, to put developers first.
Mike Bromwich, CEO / Co-Founder Stacuity & Tim Dowling, Co-Founder Stacuity
The emergence of public cloud has revolutionized the way developers can muster and deploy virtual infrastructures, as and when required.
In contrast, mobile networks are still rigidly defined and protected by operators, who are unable or unwilling to offer such control and flexibility.
As a result, the mobile network operates as little more than a dumb-pipe (unless you have lots of patience and deep pockets).
Addressing this problem requires a different approach, not just the creation of a thin façade over legacy network elements.
How Stacuity is reinventing the core mobile network, to put developers first.
AWA – a Telco bootstrapping product development: Challenges with dynamic mark...
This document discusses AWA Network, a company that operates a CPaaS proxy providing APIs for SMS delivery. It outlines AWA's features, including anonymous resources, traffic simulation, provider management, pricing, routing, and SMS sending APIs. The document also presents three business models for AWA Network: 1) operating as a managed CPaaS proxy service, 2) allowing users to proxy their own CPaaS providers, and 3) enabling corporations to use AWA's infrastructure. It reflects on the challenges of scaling and finding a viable business and operations model.
Founding a Startup in Telecoms. The good, the bad and the ugly. João Camarate
TADSummit 2022 8/9 Nov Aveiro Portugal
Founding a Startup in Telecoms. The good, the bad and the ugly.
João Camarate, CTO at Broadvoice & GoContact.
A deep dive into the challenges and opportunities of starting a new venture in the telecom space while leveraging open-source
How to bring down your own RTC platform. Sandro Gauci
Sandro Gauci provides a walkthrough for performing distributed denial of service (DDoS) simulations on real-time communication (RTC) platforms to test security. He recommends starting with simple bandwidth saturation or protocol attacks before moving to specific application attacks. Tools are needed to distribute attacks from nodes, monitor systems, and shut down attacks. Findings should be analyzed with engineers through root cause analysis and documented. Solutions may include updates, rate limiting, or code changes. Regular testing ensures a more robust RTC platform.
More from Alan Quayle (20)
Supercharging CPaaS Growth & Margins with Identity and Authentication, Aditya...
Supercharging CPaaS Growth & Margins with Identity and Authentication, Aditya...
Building a sub-second virtual ThunderDome: Considerations for mass scale sub-...
Building a sub-second virtual ThunderDome: Considerations for mass scale sub-...
What makes a cellular IoT API great? Tobias Goebel
What makes a cellular IoT API great? Tobias Goebel
eSIM as Root of Trust for IoT security, João Casal
eSIM as Root of Trust for IoT security, João Casal
Architecting your WebRTC application for scalability, Arin Sime
Architecting your WebRTC application for scalability, Arin Sime
CPaaS Conversational Platforms and Conversational Customer Service – The Expe...
CPaaS Conversational Platforms and Conversational Customer Service – The Expe...
Programmable Testing for Programmable Telcos, Andreas Granig
Programmable Testing for Programmable Telcos, Andreas Granig
How to best maximize the conversation data stream for your business? Surbhi R...
How to best maximize the conversation data stream for your business? Surbhi R...
Latest Updates and Experiences in Launching Local Language Tools, Karel Bourgois
Latest Updates and Experiences in Launching Local Language Tools, Karel Bourgois
What Everyone Needs to Know about Protecting the CPaaS Ecosystem from Unlawfu...
What Everyone Needs to Know about Protecting the CPaaS Ecosystem from Unlawfu...
Master the Audience Experience Multiverse: AX Best Practices and Success Stor...
Master the Audience Experience Multiverse: AX Best Practices and Success Stor...
Open Source Telecom Software Survey 2022, Alan Quayle
Open Source Telecom Software Survey 2022, Alan Quayle
OpenSIPS 3.3 – Messaging in the IMS and UC ecosystems. Bogdan-Andrei Iancu
OpenSIPS 3.3 – Messaging in the IMS and UC ecosystems. Bogdan-Andrei Iancu
TADS 2022 - Shifting from Voice to Workflow Management, Filipe Leitao
TADS 2022 - Shifting from Voice to Workflow Management, Filipe Leitao
What happened since we last met TADSummit 2022, Alan Quayle
What happened since we last met TADSummit 2022, Alan Quayle
Stacuity - TAD Summit 2022 - Time to ditch the dumb-pipe, Mike Bromwich
Stacuity - TAD Summit 2022 - Time to ditch the dumb-pipe, Mike Bromwich
AWA – a Telco bootstrapping product development: Challenges with dynamic mark...
AWA – a Telco bootstrapping product development: Challenges with dynamic mark...
Founding a Startup in Telecoms. The good, the bad and the ugly. João Camarate
Founding a Startup in Telecoms. The good, the bad and the ugly. João Camarate
How to bring down your own RTC platform. Sandro Gauci
How to bring down your own RTC platform. Sandro Gauci
Recently uploaded
National Security Agency - NSA mobile device best practices
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
Removing Uninteresting Bytes in Software Fuzzing
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Discover the seamless integration of RPA (Robotic Process Automation), COMPOSER, and APM with AWS IDP enhanced with Slack notifications. Explore how these technologies converge to streamline workflows, optimize performance, and ensure secure access, all while leveraging the power of AWS IDP and real-time communication via Slack notifications.
20240605 QFM017 Machine Intelligence Reading List May 2024
Everything I found interesting about machines behaving intelligently during May 2024
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
Climate Impact of Software Testing at Nordic Testing Days
My slides at Nordic Testing Days 6.6.2024
Climate impact / sustainability of software testing discussed on the talk. ICT and testing must carry their part of global responsibility to help with the climat warming. We can minimize the carbon footprint but we can also have a carbon handprint, a positive impact on the climate. Quality characteristics can be added with sustainability, and then measured continuously. Test environments can be used less, and in smaller scale and on demand. Test techniques can be used in optimizing or minimizing number of tests. Test automation can be used to speed up testing.
20240609 QFM020 Irresponsible AI Reading List May 2024
Everything I found interesting about the irresponsible use of machine intelligence in May 2024
UiPath Test Automation using UiPath Test Suite series, part 6
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Uni Systems Copilot event_05062024_C.Vlachos.pdf
Unlocking Productivity: Leveraging the Potential of Copilot in Microsoft 365, a presentation by Christoforos Vlachos, Senior Solutions Manager – Modern Workplace, Uni Systems
20240607 QFM018 Elixir Reading List May 2024
Everything I found interesting about the Elixir programming ecosystem in May 2024
Building Production Ready Search Pipelines with Spark and Milvus
Spark is the widely used ETL tool for processing, indexing and ingesting data to serving stack for search. Milvus is the production-ready open-source vector database. In this talk we will show how to use Spark to process unstructured data to extract vector representations, and push the vectors to Milvus vector database for search serving.
Presentation of the OECD Artificial Intelligence Review of Germany
Consult the full report at https://www.oecd.org/digital/oecd-artificial-intelligence-review-of-germany-609808d6-en.htm
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...Edge AI and Vision Alliance
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/building-and-scaling-ai-applications-with-the-nx-ai-manager-a-presentation-from-network-optix/
Robin van Emden, Senior Director of Data Science at Network Optix, presents the “Building and Scaling AI Applications with the Nx AI Manager,” tutorial at the May 2024 Embedded Vision Summit.
In this presentation, van Emden covers the basics of scaling edge AI solutions using the Nx tool kit. He emphasizes the process of developing AI models and deploying them globally. He also showcases the conversion of AI models and the creation of effective edge AI pipelines, with a focus on pre-processing, model conversion, selecting the appropriate inference engine for the target hardware and post-processing.
van Emden shows how Nx can simplify the developer’s life and facilitate a rapid transition from concept to production-ready applications.He provides valuable insights into developing scalable and efficient edge AI solutions, with a strong focus on practical implementation.Cosa hanno in comune un mattoncino Lego e la backdoor XZ?
ABSTRACT: A prima vista, un mattoncino Lego e la backdoor XZ potrebbero avere in comune il fatto di essere entrambi blocchi di costruzione, o dipendenze di progetti creativi e software. La realtà è che un mattoncino Lego e il caso della backdoor XZ hanno molto di più di tutto ciò in comune.
Partecipate alla presentazione per immergervi in una storia di interoperabilità, standard e formati aperti, per poi discutere del ruolo importante che i contributori hanno in una comunità open source sostenibile.
BIO: Sostenitrice del software libero e dei formati standard e aperti. È stata un membro attivo dei progetti Fedora e openSUSE e ha co-fondato l'Associazione LibreItalia dove è stata coinvolta in diversi eventi, migrazioni e formazione relativi a LibreOffice. In precedenza ha lavorato a migrazioni e corsi di formazione su LibreOffice per diverse amministrazioni pubbliche e privati. Da gennaio 2020 lavora in SUSE come Software Release Engineer per Uyuni e SUSE Manager e quando non segue la sua passione per i computer e per Geeko coltiva la sua curiosità per l'astronomia (da cui deriva il suo nickname deneb_alpha).
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Essentials of Automations: The Art of Triggers and Actions in FME
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
Recently uploaded (20)
National Security Agency - NSA mobile device best practices
National Security Agency - NSA mobile device best practices
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slack
20240605 QFM017 Machine Intelligence Reading List May 2024
20240605 QFM017 Machine Intelligence Reading List May 2024
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...
Climate Impact of Software Testing at Nordic Testing Days
Climate Impact of Software Testing at Nordic Testing Days
20240609 QFM020 Irresponsible AI Reading List May 2024
20240609 QFM020 Irresponsible AI Reading List May 2024
UiPath Test Automation using UiPath Test Suite series, part 6
UiPath Test Automation using UiPath Test Suite series, part 6
Building Production Ready Search Pipelines with Spark and Milvus
Building Production Ready Search Pipelines with Spark and Milvus
Presentation of the OECD Artificial Intelligence Review of Germany
Presentation of the OECD Artificial Intelligence Review of Germany
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
“Building and Scaling AI Applications with the Nx AI Manager,” a Presentation...
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdf
Essentials of Automations: The Art of Triggers and Actions in FME
Essentials of Automations: The Art of Triggers and Actions in FME
TADSummit workstream 3 - luca pradovera - analog to digital to contextual
- 1. Analog to Digital Digital to Contextual
- 2. CAN YOU SPEAK MAGIC? IT ALL BEGINS WITH MEUCCI •People can finally speak at a distance 2
- 3. CAN YOU SPEAK MAGIC? ANALOG TO DIGITAL •Costs of communication go down •Easier to use your voice •Different devices 3
- 4. CAN YOU SPEAK MAGIC? DIGITAL TO CONTEXTUAL •Voice is the most natural communication method •Easier to interact with potential leads •Less intimidating to non-technical people •More engaging than a live chat 4
- 5. CAN YOU SPEAK MAGIC? EXAMPLE: GLASS FITTINGS/1 •Professional knows requirements •Searches site for possible parts with questions on each part •Call prioritized based on customer's pre-existing activities (prior purchases, coming from non-competitor address) 5
- 6. CAN YOU SPEAK MAGIC? EXAMPLE: GLASS FITTINGS/2 •Ready to finalize order? •Connects with sales rep to answer questions •Engineering expert added for specifics •Places order right away 6
- 7. CAN YOU SPEAK MAGIC? EXAMPLE: HOME REMODELING •Increase customer confidence by making every interaction omniscient •Never have to ask the customer •Chat to voice, voice recorded, transcribed and indexed •Adaptive to device capabilities 7
- 8. CAN YOU SPEAK MAGIC? A PATH FORWARD •Leveraging existing analytics to create context •Multiple paths to voice (WebRTC, click to call, call back) •Adding value to established markets 8
- 9. CAN YOU SPEAK MAGIC? THANK YOU! ANY QUESTIONS? 9 My name is: Luca Pradovera I am a Voice Application Developer at Mojo Lingo. Web: https://mojolingo.com Twitter: @lucaprado GitHub: polysics