Pete's Pawn Shop needs a complete upgrade of its database, inventory, and security systems to modernize operations and cut costs. A new software solution and website would help Pete better track inventory, customers, and financial records to boost efficiency and sales. However, the project faces feasibility risks due to Pete's limited budget and lack of technical expertise among his employees.

1. Systems Proposal
INFO 361
Section 002
Kweku B. Ocran

2. TABLE OF CONTENTS
ORIGINAL SYSTEMS REQUEST.......................................................................................................................... 4
TEAM CHARTER ............................................................................................................................................... 5
BUSINESS CASE................................................................................................................................................ 8
FEASIBILITY ANALYSES .............................................................................................................................................. 8
COST/BENEFIT ANALYSIS.......................................................................................................................................... 9
USE-CASE DIAGRAM ...................................................................................................................................... 11
CLASS DIAGRAM............................................................................................................................................ 12
SEQUENCE DIAGRAM .................................................................................................................................... 13
STATE MACHINE DIAGRAM............................................................................................................................ 14
USER INTERFACE PROTOTYPE SCREENS & TEST REPORT................................................................................ 14
GANTT CHART…………………………………………………………………………………………………………………………………………….17

3. SUMMARY
Pete’s Pawn Shop was a tedious project. His employees and he require a working knowledge of the internet
to conduct business. Pete also needs a complete upgrade of his database and spreadsheet framework to handle
inventory. Pete needs to buff up his security with better cameras and alarms; and a better system to track and report
questionable goods. Finally, the main requirement that this pawn shop needs is definitely its own website. Without
this website, there is no way Pete’s Pawn shop can progress. He has not specified a budget, but it is very limited. The
appraisal cost must be reduced to cut cost, or just find a different appraiser. When a pawn takes place, an employee
must have the knowledge to use this new software. Employees are in charge of recording the pawned item in the
database with the customer’s information. Pete will be in charge of capturing pictures of the item/customer with
additional special functions (i.e. refunding, checking transactions, overriding, and etc.).
Thus far, Pete now has become very technologically savvy with his new system. Security has buffered up
and the ease of the spreadsheets/databases are appreciated. Even Pete’s website access for customers is going well.
The only concern that needs to be watched is his economic feasibility. That will be determined good or bad over
time. An enhancement that can be added later on is, advertisement. At some point Pete’s Pawn Shop will gain more
attention. Manual promo reaches its peak at some point, and needs assistance to push further. Pete can strike a deal
with low-level companies and negotiate placing his pawn shop on their sites. The cost may be worse some at first,
but it will increase his clientele. Increasing his clientele will ultimately increase revenue in the long run.

4. System Request
Project Name: Pete's Pawn Shop
Project Sponsor: Peter "Pete" Forthright, owner and chief operating officer
Business Need: Pete's Pawn Shop has been in the pawning business for 30+ years. The business
specializes in jewelry, electronics, furniture and antiques, but other items may be
accepted on occasion. Though Pete has been using a computer for simple tasks such as
word processing, and managing inventory in simple spreadsheets, he has a difficult
time keeping up with the record keeping and the legal requirements, and many
accounting errors have resulted in substantial losses. Pete believes that his business
operations could be made more efficient and effective with the proper information
systems support.
Functionality: The expected functionality includes transaction support for sales, purchases, and
pawning, as well as managing inventory and repeat-customers, provide financial and
legal reporting [stolen property, etc.], and marketing.
Expected Value: Reduce losses due to book keeping errors, reduce cost for clerical support, better
decision-making in offering loans and appraising items, and improve relationships
with customers (new and repeat).
Special Issues or
Constraints: Limited funds for equipment upgrades and software development; limited information
systems expertise; many one-time customers; reporting requirements to identify stolen
goods; need for outside appraisers for some items; two workstations with Internet
access; one external mass storage device; no website, FaceBook or other social media
identity.

5. Blah:
The Team Charter
I. Team Members
 Kweku Ocran - team leader ~ e-mail: ocrankb@vcu.edu
 Fernando Nero ~ e-mail: nerofl@vcu.edu
 Derrick Freeman ~ e-mail: freemandc@vcu.edu
 Corbrina Robinson ~ e-mail: robinsonc14@vcu.edu
*team jobs fluctuate between every assignment*
II. Team Strengths and Weaknesses
 Kweku Ocran - organized, team player/work schedule
 Fernando Nero - organized, team player/work schedule
 Derrick Freeman - organized, punctual/work schedule, leadership
 Corbrina Robinson - very collaborative, willing to be in a leadership role/work
schedule
III. Roles and Responsibilities
 Leader - in charge of scheduling meets, planning responsibilities between members,
overseeing what work is done, and making sure that the final work is thoroughly
complete.
 Researchers - in charge of looking up relevant, reliable, and useful information to
provide to team members.
 Editor - in charge of formatting the work, proof read for any errors to edit and submit
the final work.

6. IV. Agreed Upon Meeting Times
 One online group chat once a week *no specific day*
 Thursdays - 12:30pm-1:30pm
V. A List of Team Rules & Expectations
 Come to meets on time unless notice is given ahead of time.
 Contribute something to every assignment.
 Will receive warning if a member is not contributing/always late. A team decision will
be made if it continues to happen.
 If there are any issues with a member, let that member know.
 Accountability is key, a member is responsible for whatever assignment they were
given.
 Keep all work organized.
 Be willing to help and maintain a friendly attitude.
 Always…always keep it professional.
VI. A Code of Ethics
 Listen and consider everyone’s opinion.
 Respect everyone’s ability to grow and improve.
 Treat all members and clients with the same respect.
 Be Business Oriented and Profitable.
 Be Aggressive Risk-takers.
 Make sure to balance work & life.
VII. Short Bios

7.  Kweku Ocran: Is a senior planning to graduate next spring. My major is Information
Systems and I wish to get a job in Application Development or Cloud Computing. I
enjoy music, sports, and traveling. I was raised in Richmond, but hail from Baltimore
as well.
 Fernando Nero: is a junior at VCU that is majoring in Business. His expected
graduation date is spring 2016. Fernando currently holds an Associate's degree in
Business Administration. In 2006, Fernando received a full time position at Wyeth
Pharmaceuticals which later transitioned to Pfizer Inc. as a Bulk Manufacturing
Technician. Prior to his employment at Wyeth Fernando was a Customer Service
Representative at the Richmond Downtown Marriott. Currently Fernando works full
time at Fareva Richmond and operates his own management company part time.
Following graduation, Fernando plans to pursue his management company full time.
 Derrick Freeman: Is a junior majoring in Information Systems with a minor in criminal
justice. I work residential security and play Ultimate Frisbee in my free time. I want a
career in Cyber Security.
 Corbrina Robinson: Was born and raised in Richmond, VA. I transferred from J.
Sargent Reynolds but VCU has always been my dream school. I love dogs and
attending church at Faith Landmarks Ministries. I am quiet and shy at first but once
I’m comfortable I learn to take charge. I lead by example always. I love history and like
to travel. I’m pursuing a master’s degree in Business Administration and plan to
graduate next spring.
Kweku B. Ocran
Fernando Nero
Derrick Freeman
Corbrina Robinson

8. Business Case Report
Scope:
Pete’s Pawn Shop is a long standing shop in the Richmond area. Lately Pete’s shop has fallen by the way-
side because of technical and economic changes in the past few years. He has not been able to compete
with other pawn shops and businesses. Peter Forthright must become more technologically savvy in
order to advertise his pawnshop for repeat and new customers. Peter is concerned about funds, but
we’ll keep that in mind while assisting him with his pawn shop. We should have this completed and
implemented within 30 days. Pete needs to have a better system in place for his store and all his
customers. He has not specified a budget but it is very limited. He needs a better system to track and
report questionable goods. The appraisal cost must be reduced to cut cost, or just possibly find a
different appraiser. Tangible costs are expensive, but the intangible benefits will be far more rewarding.
Technical Feasibility:
There are several risks associated with addressing Pete's system request. Pete carries a relatively high
risk level; mainly considering Pete and his employee’s familiarity with the technology. There will be
significant risks upgrading his current software taking into account Pete's budget constraints. He will
also run the risk of a negative return on investment. Addressing the risk can be fairly simple by allowing
users to pretest new software. Employees should collaborate with IT in the development of the new
systems. We’ll be using tools like: GoDaddy for the website, Ultipro for employee payroll, Vector
Security for alarms and cameras, CRM for customer tracking, Verizon for internet access, and social
media. This way everyone will be on the same page with the business plan. An assessment of Pete's
current software will help avoid costly additions towards the end of the project.
Economic Feasibility:
The first year of investment doesn’t seem plausible to go on. It is not until 1.14 years that benefits and
costs break even. The measure of impact is high for Pete’s sake; saving him from errors and better
decision making. Operational costs are the biggest link to the risk though; mostly from
repairs/maintenance, IS support staff, and Ultipro costs fluctuating. Pete can address these risks by
learning more about information and technology or his employees can work with IT staff. That way he
can ease back knowing costs are being managed while maintaining and conducting business at his
pawnshop. Increases in sales is of course a positive with the new improvements and upgrades.
Organizational Feasibility:

9. The new system will have a high impact on Peter and his company since the system will save him time
and be more efficient than how he is doing things now which will ultimately save him money. It will have
a low impact on his customers by trying to get them to come back for repeat business. The system will
help the business goals and objectives by helping to manage inventory, accounting and legal
requirements that have been causing Peter errors since he is currently using simple spread sheets, this is
resulting him to lose a lot of money. This system will also help with everyday operation since it will save
time from only using simple spreadsheets by hand. Part of his goal is to also improve relationship with
customers and better decision-making in offering loans and appraising items. The system will have a
high impact on his operational cost and daily operation. It will reduce his operational cost by reducing
errors he made by using simple spread sheets for inventory management and accounting. Peter’s
computer skills will have a low impact because since companies will have support if he is having trouble
with the technology and some things will be automated so he does not have to worry about it. He also
has other employees that can help him even though Peter’s information systems expertise is limited.
Legal and contractual issues are taken care of for the most part by system which will have a high impact
on Pete’s Pawn Shop. It will keep track of all the paper work and send it out. The system will help
prevent him from getting into legal trouble and keeping his record keeping accurate and efficient.

11. Use-Case Diagram

12. Class Diagram

13. Sequence Diagram
Customer Manager
Manager
RequestPawn(category, description)
Appraisal
AppraisePawn(category, description, estimated value)
ItemLoan Contract
[AppraisePawn Complete] CalculateLoan(estimated value - interest)
LoanLength()
Pete's
Database
ReceiptPrinted()
SignContract()
AcceptLoan?()
LoanTransaction()
UpdateInventory()
UpdateFinancialRecords()
SaveTransaction()
DatabaseUpdated()
TransactionConfirmed()
Pawn Use-
Case

14. State Machine Diagram
Entering
-ItemDescription
+SeekPawn
+SellItem
+PurchaseItem
+BrowseStore
Accepted
-ItemDescription
-EstimatedValue
+BargainPrice
+ContractAgreed
Pawned
-DatePawned
-InventoryNumber
-ItemDescription
+ContractSigned
+PawnItem
+RedeemItem
+MovetoSaleItem
Redeemed
-ItemDescription
-PaymentPrice
+ReceiptReceived
+ItemPurchased
Enters Pawn Shop
Offers
-ItemDescription
-OfferedPrice
+ManagerContactAppraiser
Offers the owner/manager an
"inventory item" as a pawn
Customer
[Appraisal conducted and customer accepts loan]
Sale Item
-DatePurchased
-DateSold
-BuyingPrice
-SalePrice
+BuyItem
+SellItem
[Contracted time expired]
[Returns within the
contracted time]
Satisfied
-TransactionDate
-TransactionType
+TransactionRecorded
Itemreturned after payment is made
[Contract updated to show that
the pawn has been satisfied]
A record of the pawned item is created
Usability Interface Prototype Diagram & Test Report
The webpage created for Pete’s Pawn Shop is decent. The homepage advertise
the longevity of the shop. Pete’s offer free appraisals. James, one of my fellow
classmates said the page for the website was fine but no blank pages. I have
critique it was too jumbled. The main menu screen is user friendly and novice
users should be able to use with no issues. Singh suggested that add Pawn
Inventory Items on the pawn screen but he thinks the website looks good. The
testing involves the sales clerk choosing what action need to be done either buy,
sell or pawn. The clerk will then enter the customer information into Pete’s
Database. The pawn tab will be opened if it is pawn and lead to appraisal tab,
then offer will be made to the customer based on the data, then screen will have
a choice between accept or decline. If the pawn item is accepted; it will process
the payment and will be entered as pawn and then calculates payments as well as

15. loan amount. A customer that wants to sell an item the clerk will choose the SELL
tab and then appraisal, an offer is made and ACCEPT OR DECLINE is chosen, and if
item is accepted it will lead to an inventory screen and added to Pete’s inventory
system; if declined it will return to the home screen. A customer that wants to
buy an item, the clerk will hit the BUY tab, the items are scanned and clerk go to
PAYMENT tab and amount and correct form of payment is chosen and a receipt is
printed. The item is removed from Pete’s store inventory system.