Evolution of uts

1. Evolution of
Unreserved Ticketing System
(UTS)
1

2. ▰ Unreserved Ticketing System (UTS) is the predominant ticketing
system on Indian Railways in terms of the number of passengers it
serves. Twenty one million passengers travel daily on Indian
Railways using the unreserved journey facility. An unreserved
ticket authorizes these journeys but as the name implies, offers no
reserved seats or berths. This facility is predominantly used by
commuters and suburban travelers – over short distances where
assured seating is not a necessity. The application was rolled out
in Aug 2002 and is now operational at nearly 6229 locations over
16 Zones of Indian Railways and KRCL.
2
1. About UTS Project

3. 3
2.1 Manual Systems (1971-2005)
Card
Ticket
CVM
SPTM
Features
• Standalone machines
• Fast ticketing
• Easy to operate due to limited options
• Manual Station level accounting
2. Ticketing System Before UTS

4. 4
ARTS
STEAM
Advanced Rail Ticketing System
•Developed and Maintained by CMC
•Implemented in 1998
•Standalone machines
•EPROM based system
Season Ticket & Enhanced
Accomodation Management
•Developed and maintained by CRIS
•Implemented in 2001
•Operational only on CSTM,PUNE and BCT
Divisions of CR & WR
•Flat file system
•Suburban Season Tickets including Multi-Routes
2. Ticketing System Before UTS
▰ 2.2 Ticketing Application

5. 5
Manual Ticketing system
•Card tickets: Pre-printed tickets with fixed
destination, class, fare etc.
•SPTM system: Manual intervention required
in updating program logic
•CVM coupons: Prone to fraud
•Limited type of transactions.
•Lack of centralized control over individual
booking offices.
•No Centralized accounting & traffic/statistical
analysis at management level
3. Genesis of UTS System
▰ 3.1 Drawbacks of systems before UTS
Ticketing Applications before UTS
•Limited type of transactions.
•Chance of data manipulation
•ARTS: Non-availability of the cancellation
facility across-the-counter
•ARTS: Manual intervention required in updating
program logic
•No Centralized accounting & traffic/statistical
analysis at management level

6. “
▰ “A Pilot Project has been sanctioned for
Northern Railway for developing a system
of Unreserved Ticketing. This pilot project is
being executed for Delhi Area covering 23
stations and Zonal Server will be located at
IRCA, New Delhi and these 23 stations will
be provided dumb terminals which will be
connected to Zonal Server.”
6
3. Genesis of UTS Project
▰ 3.2 Project Sanction
As per Railway Board‘s Commercial Circular No. 43/2002
dated 07-Jun-2002,

7. 7
New Delhi Delhi Nizamuddin Ghaziabad
New Delhi
UTS UTS UTS
Station
Server
UTS
Delhi Nizamuddin Ghaziabad
UTS Zonal Server
UTS
UTS UTS
Location-2
Location-1 Location-3
3. Genesis of UTS Project
▰ 3.3 Project Launch (2002)

8. Features
•Journey Tickets
•Concessional Tickets
•Platform Tickets
•Season Tickets
•BPT
•Cancellation/Special
Cancellation
•Non-Issue
Software
•Front-End - C/C++
•Backend – Sybase ASE
•Client Connection - Telnet
U
T
S
Terminal Hardware
•Dumb Terminal
•Keyboard
•Dot matrix Printer
Infrastructure
•Server – IBM/Sun Solaris
•OS - IBM-AIX / Solaris
8
3. Genesis of UTS Project
▰ 3.4 UTS System Overview (2002- 2008)
*The business rules and fares in UTS are determined by the policies of the Ministry of Railways.

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Chennai DC
• Southern Railway
• South West Railway
Secunderabad DC
• South Central Railway
Mumbai DC
• Western Railway
• Central Railway
• West Central Railway
Kolkota DC
• East Coastal Railway
• Eastern Railway
• South East Railway
• South East Central Railway
• North Frontier Railway
New Delhi DC
• Northern Railway
• North East Railway
• North West Railway
Gorakhpur DC
• North East Railway
Patna DC
• East Central Railway
3. Genesis of UTS Project
▰ 3.4 Expansion of UTS (2002–2008)

10. 4. Thin Client
▰ 4.1 Smart Ticketing Terminal
• Launched in 2003 at ECR zone
• To issue uninterrupted ticketing round the clock,
Thin Clients were introduced in 2003-04.
• Thinclient is an embedded device having footprint
of Operating System & RDBMS and having
capability of issuing tickets in disconnected mode
for 3 days in case of network failure.
• The transactions done in Thinclients are synched
through Mobilink server to the central server every
8 minutes.
• Thinclients are remotely configured at the time of
commissioning.

11. 4. Thinclient
▰ 4.2 Data Synchronization
TC –LOCATION 1
TC –LOCATION 2
TC –LOCATION 3
TC –LOCATION 4
REPORTING
DATABASE
SYNCRONISATION
PRODUCTION
DATABASE
MOBILINK
REPLICATION

12. 4. Thinclient
▰ 4.3 Release Management
Thin Client Release Management Features
• Release of Executable, Scripts, Database Changes
• Simultaneous Release across all thin client
• Time bound release
• Application login restriction for non released clients
• Central tracking of releases
• Release through Mobilink server
Mobilink Server
Build Software Release
Thin Clients

13. 5. UTS Application (DT & TC)
▰ 5.1 Key Features
Project Integration
PRS
GST
IPAS
HRMS
CPG
AIMS
MERS
TTE Lobby
NTES
TAMS
eDristhi
FOIS
RBS
Ticketing Service
▪ Journey Tickets for Suburban & Non-
Suburban
▪ Journey Ticket for Hill Sections
▪ Concessional Tickets
▪ Blank Paper Tickets
▪ Tickets on ePass & ePTO to Railway Staff
▪ Single Route Season Tickets
▪ Multi route Season Ticket
▪ Platform Tickets
▪ Tourist Tickets
▪ Rail-cum-Road Tickets
▪ Cancellation/Spl. Cancellation/Non-Issue
Non Ticketing Service
• Miscellaneous Tickets e.g. Add-on
Superfast surcharge, reservation
charge, MMTS surcharge , Season
I-Card
• Parking cum Platform Ticket
• Remittance of cash by Ticket
Checking Staff
• License Fee Receipts
• More than 100 types of Money
Receipts

14. Payment
Options
Cash
Vouchers
Credit Card
Debit Card
BHIM UPI
Project
Integrations
PRS
GST
IPAS
HRMS
CPG
AIMS
MERS
TTE Lobby
NTES
TAMS
eDristhi
FOIS
RBS
Point of Sales
UTS Counter
• Dumb Terminal
• Thinclient
Ticketing Agents
(JTBS/YTSK/STBA)
P-UTS
Halt Agent
Ticket in
Regional
Languages
Kannada
Telugu
Tamil
Malayalam
Marathi
Gujarati
Punjabi
Bengali
Odia
5. UTS Application (DT & TC)
▰ 5.1 Key Features (Contd..)

15. Ticketing services for the unreserved sector were outsourced as per
Railway Board's Jan Sadharan Ticket Booking Sewa (JTBS) scheme
launched in January 2007 as a pilot project in NR and later extended
to all zonal railways.
Various types of ticketing agents introduced in UTS application
╺JTBS & YTSK – Jan Sadharan Ticket Booking Sewak & Yatri Ticket
Suvidha Kendra: Private agents operating from their own premises
╺STBA – Station Ticket Booking Agent: Private agents operating at
existing booking offices
╺Halt Agent – Operates at the stations without booking office, sales
pre-printed tickets issued from Serving station
5. UTS Application
▰ 5.2 UTS Ticketing Agent

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6. ATVM
▰ 6.1 Automated Ticket Vending Machine
• Automatic Ticket Vending Machines (ATVMs) are unmanned
self-operated kiosks used by passengers themselves to buy
unreserved tickets through RFID based smart cards.
• ATVMs were first introduced in Mumbai in Oct’2007
• It provide an easy graphical interface for ticket transaction so
that the user can himself operate these machines.
• It helps reducing the queue at existing ticket counters,
providing an alternate unmanned ticketing solution.
• Presently, more than 3500 ATVMs are installed across 15
Zonal Railways except Northeast Frontier Railway and KRCL.
• Journey, Platform and renewal of Season ticket is allowed on
ATVM.
• Initially, ATVM was designed to continue ticketing without
network as in Thinclients for 24 Hours.
•

17. 6. ATVM
▰ 6.2 Working Flow
Bin Management System
Smartcard Management
System
Atomatic Ticket Vending
Machine
Printed Ticket through
ATVM Machine
Card issue receipt
• Smart card Received through vendors
and issued to location or terminal through
BIN MANGEMNET
• Issued
• Recharge
• Duplicate
• Deposit
• Management
Console
Smartcard

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6. ATVM
▰ 6.3 Key Features
Ticketing Service
• Non-concessional Journey Ticket
Map based
Fast Booking for top 30 destinations
All other stations through Station Not in Map
• Platform Ticket
• Renewal of Non-concessional Season
Ticket
• Printing of Mobile Paper Ticket
Non Ticketing Service
• Recharge of Smart Card
• On SMC Counter
• Money Receipt on UTS Counter
• Online Portal ( UTS on Mobile)
• Cash Payment on CoTVM
• UPI payment on ATVM
• Next Train Avaialability

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6. ATVM
▰ 6.3 Key Features (Contd..)
Tri-Language Support
Information on Kiosk can
displayed in 3 languages, viz.,
Hindi,
English Regional language
Facilitator Support
A special smartcard (“Facilitator
Card”) is issued to facilitator who are
Railway appointed person. Like
ticketing agent they can sell ticket to
passenger from ATVM assigned to
then using this card.
Supervisory
Options
Roll change
Transactions
Enquiry
System
Diagnostics
Ticket in
Regional
Languages
Kannada
Telugu
Tamil
Malayalam
Marathi
Gujarati
Punjabi
Bengali
Odia
Recharge Bonus
For every card
recharge, 3% of
recharge amount is
added as bonus
on card.

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7. CoTVM
▰ Currency Operated Ticket Vending Machine (CoTVM)
CoTVM
•CoTVM is an extension of ATVM with the additional option of “Payment by
Cash”
•Both Currency Bills and Coins are accepted by CoTVM.

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8. UTSonMobile App
▰ 8.1 About
• UTS on Mobile Project has been launched on 25th Dec 2014 for
Android and Windows smart phones at Mumbai as pilot project
with following objectives.
▪To reduce queues at Stations
▪User reachability at the door step
▪Cope with latest technology
• Journey, platform and season tickets can be booked through this
App.
• Initially only paper ticket option was provided for ticket booking
using R-Wallet.
• Ticket needs to be printed from ATVM/UTS Counter at source
station.
• A website named www.utsonmobile.indianrail.gov.in is available
for passengers for registration and creation/recharge of R-wallet.

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8. UTSonMobile App
▰ 8.2 Key Features
Passengers can predefined their
frequent travel route and book
journey ticket in single click.
Quick Booking
The Passenger can see the status of each
transactions (booking/Recharge)
Transaction Status
Book Journey, Platform Season
& Misc. Tickets
Book Ticket
Manage R-wallet like current
balance, recharge, passbook
view, surrender wallet.
R-Wallet
Show already booked tickets
with rebook option.
Booking History
The passenger will use this to show
ticket as and when asked by TTE/TC.
This feature is for paperless ticket
Show Ticket
Next Train Availability
The passenger can see the next
available train for a particular pair of
stations.
Available in different regional
languages
Multi-lingual support
QR code Booking
Allow booking in geofenced
area.
Multiple Payment options
UPI ,Net banking, Debit, Credit card &
Wallets

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8. UTSonMobile App
▰ 8.3 Paperless Ticket
• Paperless ticket was launched in 2015. Ticket is delivered to UTS Mobile App and
can be viewed using ‘Show Ticket’ option.
• Geo-fencing and Device-binding was introduced in UTS on Mobile app for
paperless ticket to cater below points:
▪ Restrict the onboard ticketing
▪ Allow Ticket booking only in the non-ticketing areas
▪ Non-editable/Non-forwardable/Non-Duplicate tickets
▪ Showing of tickets without network
▪ Securing ticket data
▪ Restricting Fake GPS Apps(mock location)
• Ticket booking is only allowed if user is outside geo-fenced area i.e area in which
ticket booking is allowed
• User was allowed to book ticket within
o 2-10 km radius from source station for Suburban.
o 5-20 km radius from source station for Non-suburban.

24. Mobile customer care application is a desktop application provided to Zonal Railways to respond
and resolve passenger complaints on UTS Mobile ticketing application.
▪ PASSENGER DETAILS
▪ ZONE BALANCE
▪ REACTIVATE WALLET
▪ RESEND SMS
▪ INIT SURRENDER RWALLET
▪ ENQUIRY
▪ R-WALLET ACCOUNT STATUS
▪ HANSET CHANGE REQUEST
▪ R-WALLET REACTIVATION AFTER 90 DAYS
▪ OTH TICKET DETAILS
▪ CANCEL TICKET DETAIL-OTH
▪ PRINT RESET DETAILS
▪ NOTIFICATION
▪ LINE BLOCKAGE
▪ QR CODE GENERATION
▪ MUTS
▪ ZONEALLOWED COMBINATION
▪ ROUTE BASED TICKETING
8. UTSonMobile App
▰ 8.4 Mobile Customer Care Application

25. • Android & iOS app is available for TTEs to check the paperless ticket
8. UTSonMobile App
▰ 8.5 TTE Mobile App

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9. Evolution of UTS Infra
▰ Infratructure Migration
2002 (Inception of UTS )
Servers:
•IBM-AIX Server/Sun-Solaris
for UTS Application/DB Server
•Dell RHEL Servers for Mobilink
Features:
•IBM’s HACMP (High-
Availability Cluster Multi-
processing) Tivoli’s Storage
Manager integration
•Sybase ASE servers running in
companion mode with HACMP
From 2009-2012
(1’st Infra Migration)
Servers:
•HP/UX server for UTS
Application/DB Server/Replication
•Dell RHEL Servers for Mobilink
Features:
•Server virtualization (vPAR)
•Separate Application Server
•Sybase DB server with Cluster Edition
•Load Balancer
•Replication server
From 2019-2021
(2’nd Infra Migration)
Servers:
•Dell Chasis MX7000
•Dell Blade servers MX7400
Features:
•RHEL Virtualization
•Identity Management
•Domain Name System Servers
•High capacity Storage
•High-end Backup-Solution
•Automated Tape Library
•Server Load Balancer

27. 10. Business Continuity in UTS
▰ 10.1 Disaster Recovery & Data Replication

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10. Business Continuity in UTS
▰ 10.2 Disaster Recovery & Data Replication
• UTS DR is operational since 2012.
• UTS DR is sanctioned to cater up to two city
failure.
• Established at Secunderabad (Seismic zone
2).
• UTS DR is used for the critical service failure
and during the drill.
• Planned Activity: Switching of ticketing to
disaster recovery server may for planned
maintenance of database, new application
releases, hardware replacement, operating
systems maintenance activities, storage
maintenance, patching of servers and any
proactive action where downtime required
more than 30 minutes.
• Unplanned Activity: Switching of ticketing to
disaster recovery server will be required in
case of corruption of database, improper
new release, server’s hardware failures,
storage failure, server power failure and any
other issue which affects the ticketing and
recovery time estimate is more than 30
minutes.
• If the estimated recovery time is more than
24 hrs then the Thin clients of the particular
zone should also need to be shifted to DR
site.

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11. Online Coaching Balance Sheet
▰ 11.1 About
Computerised Coaching Balance Sheet was introduced to facilitate & showcase the Station Earning
in a fast, easy, accurate and time-bound manner reducing the overhead of Station Staff as well as
Account-Offices to write or verify the data manually on-paper.
As a Pilot Project under UTS, it was first introduced on 01-01-2012 over Allahabad (now Prayagraj)
station of NCR Zone and gradually proliferated over other stations and Zonal Railways.
As on Date around 6223 Stations are using the Online Coaching Balance Sheet over 16 Zonal
Railways.
CR 380 NCR 302 NWR 435 SR 538
ECOR 256 NER 311 SCR 561 SWR 271
ECR 404 NFR 394 SECR 199 WCR 266
ER 410 NR 746 SER 258 WR 492

30. 30
11. Online Coaching Balance Sheet
Based on the familiarity of Station staff with UTS
ticketing Client, Online Coaching Balance Sheet
provides a similar interface with the integration of
other projects like PRS, PMS & TAMS for fetching and
transfer of data using the cutting edge technologies of
Web-Service & ESB integration.
OCBS
PRS
TAMS
PMS
PRS : Passenger Reservation System
PMS : Parcel Management System
TAMS : Traffic Account Management
System
▰ 11.2 Integrations

31. 31
▰ 12.1 About
• UTS DW project was sanctioned in 2012
• UTS DW was migrated to PRS DW server in 2019.
• DW Reports are published at
https://primes.indianrail.gov.in/PRIMES/login
• It contains FY 2016-17 onwards data ( i.e. 7+ years data) .
• Total EDW database size is 20 TB (UTS+PRS) and it is currently utilised 68%.
• Data integration (ETL tool) ODI 12.2.1.4 for data extraction and loading.
12. UTS Data Warehouse & Reporting

32. 32
▰ 12.2 Architecture
12. UTS Data Warehouse & Reporting
Replication
Servers via
Secunderabad
STAGING
SERVER
DELHI KOLKATA MUMBAI CHENNAI OLTP
SYSTEM
WEB-INTERFACE (dw.indianrail.gov.in)
Zonal
Railways
Divisions
Railway
Board
ETL SYSTEM (EXTRACT TRANFORM LOAD)
DW SERVER
Developer
DW
SYSTEM

33. 33
UTS Reporting Interface
• UTS Dashboard.
• UTS DW reports. (consists of 31 reports menu)
• Digital Transaction Reports.
• UTS-PRS Combined Reports
• Report Builder (user can generate report
dynamically as per requirement)
• Report Monitoring at DB level
• UTS Reports Help Section
▰ 12.3 PRIMES Portal
12. UTS Data Warehouse & Reporting

34. 34
13. Various Other Point Of Sale
M-UTS (Mobile UTS)
•MUTS is a mobile app to issue
unreserved tickets using an
Android-based mobile device
•MUTS can be used by Railway
Operators and Agents
(Halt/JTBS).
•MUTS supports ticket printing
through Bluetooth printers.
• Rolled out in 2019 at Sultanpur
Lodi Station of NR
ETM (Electronic Ticketing
Machine)
• ETM is a ticketing application on
Android platform to issue
Journey, Platform and Season
ticket.
• It consists of a Hand Held
Terminal along with Bluetooth
thermal printer.
• Printing of ticket is through
Bluetooth printers.
• Inaugurated in May 2016 at
NZM station of NR
P-UTS (Portable UTS)
• P-UTS is a UTS Terminal having
UTS Thin client, Thermal Printer(3
inch), Monitor, Key board
assembled in a suitcase to make
the terminal portable.
• P-UTS terminal is portable and
can be taken from one location to
another.
• Works in disconnected mode for 1
day
• Launched at Chennai station of SR

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14. UTS in nutshell
▰ 14.1 Locations and Terminals
UTS Locations 6229
ATVM Locations 1334
BS Locations 6223
Total Terminals 15441
569
6939
724
67
2361
3530
7
1244
0
1000
2000
3000
4000
5000
6000
7000
8000
DUMB THIN
CLIENTS
JTBS YTSK STBS ATVM COTVM SMC

36. 36
14. UTS in nutshell
▰ 14.2 Utilization of Point of Sale (%)
69.68
75.97 77.18
18.29
10.59
13.32
8.07
5.39 6.22
3.96
8.05
3.28
0
10
20
30
40
50
60
70
80
90
Ticket (%) Passenger (%) Earning (%)
UTS ATVM/CoTVM JTBS/ YTSK/ STBA UTSonMOBILE

37. HHT
Mobile Devices
ATVM
CoTVM
Dumb Terminal
OCR Kiosk
Connected
mode
Dumb terminal,
ATVM, CoTVM,
SMC, OCR &
Mobile
Standalone
mode
Thin client &
HHT
EPD
14. UTS in nutshell
▰ 14.3 EPD’s in UTS

38. UTS
IPAS
S HRM
S
TTE
Lobb
y
PRS
RBS
CPG
MER
S
NTES
E-
Drish
ti
TAMS
PMS
GST
FOIS
IR
DASH
BOA
RD
WA
UMA
NG
UTS data is
shown on
FOIS website
To fetch of
employee
detail of
TTE/TC
To fetch the
details of
employess for
EPASS/EPTO
To receive
details of Trip
ID for TTE MR
Validation of
GSTIN
To receive advance
deposit of
JTBS/YTSK paid
online
To show trains within 4
hours
To receive PRS
data in Balance
Sheet
Creation of
routes duly
vetted with RBS
data
To send Passenger
traffic & revenue
details, OD pair
report
Integration for
digital payment
To send Passenger data
and other coaching
earning for MR
dashboard
•To send military
data and EDP
reports
•To exchange
details with
balance sheet
To fetch
PMS earning
in coaching
balance sheet
To provide UTS
number enquiry
To provide
fare enquiry
and ATVM
position
14.4
Integrations
14.
UTS
in
nutshell

39. 39
14. UTS in nutshell
▰ 14.5 Summary of Tasks
Completed in Past 6 months per Region (Nov’2022 to Apr’2023)
* Based on data from Mumbai region
15
12
4
6
5
2
24
23
8
6
9
16
5
4
0
5
10
15
20
25
30

40. 40
14. UTS in nutshell
14.6 Different Applications managed under UTS
• Dumb Terminal Application
• Thin Client Application
• DBA Applications
• Terminal Definition Module (TDM)
• Operator Definition Module (UDM)
• JTBS/YTSK Agent Definition Utility
• STBA Definition Utility
• Halt Agent Definition Utility
• POS Definition Utility
• P-UTS Definition Utility

41. UTS RBS data integration
Web utility provided railways for defining
routes in UTS by vetting with Rate Branch
system (RBS)
IDEA - Integrated Data Entry Application
Web utility provided to railways for
•Station Definition
•Platform Fare update
•Display of I-Card details
14. UTS in nutshell
▰ 14.7 Different Application & Utilities under UTS

42. Repository Management System
Web utility for internal UTS team for
Centralized repository of Releases &
Testing & other resources.
14. UTS in nutshell
▰ 14.7 Different Application & Utilities under UTS

43. Thank You !