How does Indian Railways perform at its best using the modern tools of Information Systems and Information Technology ? What makes them the fourth largest yet some of the most efficient ? The story of digitalisation and integration of Internet with the Indian Railways.

1. Information Systems
in
Indian Railways

2. What is an Information System?
• A computer information system is a system composed of people and
computers that processes or interprets information.
• Information systems are designed to collect, process, store, and
distribute information.
• Information systems are composed of four components:
task, people, structure (or roles), and technology.

3. Four-level hierarchy of Information System

4. Types of Information Systems

5. Indian Railways and its
digitalisation

6. Facts about
Indian Railways
• Fourth largest railway
network in the world.
• Route length of 67,368-
kilometre.
• 9,200 trains running daily
across 7,349 stations.
• Transports 8.26 billion
passengers and 1.16 billion
tones of freight, annually.
• Generated revenue of
₹1.874 trillion in the fiscal
year 2017-18.

7. Issues
• Safety
• Human resource deployment
• Real-time tracking
• Disaster management
• Increasing number of passengers
• Unavailability of correct and timely information
• Inefficient management of revenue and resources
• Customer dissatisfaction

8. Information System as a solution
In order to manage immense needs of passengers and freight customers, the
Indian Railways seeks to Information Systems as an aid to handle various
tasks.
Adoption of customer-centric I.T. applications :
• Passenger Reservation System
• Freight Operation Information System
• Crew Management System
• Integrated Coaching Management System
• Indian Railways Catering and Tourism Corporation
• National Train Enquiry System
• Unreserved Ticketing System

9. Passenger Reservation System (PRS)
• Web enabled
• Reservation between any pair of stations
• Automatic upgradation of fare and availability
• Uses centralized database
• 97% of reservations made through PRS, currently

10. Freight Operation Information System (FOIS)
• Real-time information of current status of goods in transit
• Helps in managing inventory
• Helps in asset utilization

11. Crew Management System (CMS)
• Scheduling, training, sign in and sign out of workers
• Interface for communicating technical issues
e.g. problems in track or locomotive, etc.
as well as personal issues
e.g. leave application, grievances, etc.
• Biometric authentication of workers during their shift in and out

12. Integrated Coaching Management System
(ICMS)
• Enables the authorities to view real-time location of passenger trains
• Scheduling trains’ movement near bridges, busy routes and other
bottleneck circumstances
• Includes a module to manage freight trains whose traffic also
contributes to congestion

13. Indian Railways Catering and Tourism
Corporation (IRCTC)
• Online ticket reservation system
• Removes burden at ticket windows
• Uses centralised database of railways
• Provides menu-driven food services to passengers

15. National Train Enquiry System (NTES)
• Running location of trains
• Scheduled and expected time of arrival and departure of passenger
trains
• Information passed on to passengers via Internet which ensures
authentication of information

17. Unreserved Ticketing System (UTS)
• Addresses issue of unreserved tickets
• Uses centralised database, so that unreserved tickets can be bought
from anywhere
• Ensures simplicity and flexibility in the procuring tickets

19. Customer Benefits
• Transparency
• Instant updates of train status
• Anytime, anywhere access 24x7
• Reducing last-minute rush and long queues at railway
stations
• Customer satisfaction

20. Indian Railways Benefits
• Increased revenue
• Increased efficiency
• Optimal utilisation of berths
• Analysis of traffic
• Saving manpower
• Eliminate possibilities of frauds

21. Guide :
Dr. Kamini Nalavade
Presenter :
Mrunal K. Gandhi