Benjamin Hughes provides a personal statement and resume summarizing his work experience and qualifications. He has over 10 years of experience in customer service roles, including positions at J.D. Wetherspoons, Charities Aid Foundation, and Park Club Health Club. He demonstrates strengths in flexibility, a strong work ethic, and the ambition and drive to succeed.

1. BenjaminHughes
10 Cecil Road
Rochester
Kent
ME1 2HT
Mob: 07794003164
E-mail:dougie86_55@yahoo.co.uk
Personal Statement
I am an enthusiasticpersonandworkhardto achieve my goals;flexibilityandastrongwork ethicare
strengths.Ihave much experience of the customerservice industryfromface toface dealings to
large volumesof phone work;thishastaughtme how to deal withmanysituationsandhow todeal
withpeople. Ambitionandthe drive tosucceed are somethingthatIstrive forin manyaspectsof my
life,butthistranspires intoworkaswell,shownbyworkingmytime toShiftleaderwhileIwasat J D
Wetherspoons.Thisalsogave me managementexperienceandlearnthow toorganise staff.I
naturallyhave the drive toimprove myselfandgettothe highestpeakIcan.
Current Job
September2015 to Present
CustomerServicesRepresentative inthe ValidationandCompliance Teamatthe CharitiesAid
Foundation
DutiesInclude:
 Vigorouslycheckingall paymentsgoingouttoCharityand followingstrictAnti-money
launderingregulations
 Insuringthatall compliance proceduresare met
PreviousJobs
August2014 – September2015
CustomerService Representative inthe CustomerContactTeam atthe CharitiesAidFoundation
DutiesInclude:
 Beingonfirsthand assistance forindividualsandCharitiescallingwithvaryingqueries
 A large proportionof webbasedwork,forexample handlinginternetqueries
October2013 – July2014
MembershipConsultantatthe Park Club HealthClub,Chatham

2. DutiesIncluded:
 Up-sellingthe Clubtopotential new members
 Performingmarketingtopromote club
 A large proportionof phone work
 Maintenance of clubfacilitiesandhelpingwithon-goingimprovements
February2011 - October2013
ShiftLeaderat Wetherspoons,Maidstone
DutiesIncluded:
 Runningshiftsonmyaccord, leadinganddelegatingtothe team
 CustomerService;dealingwithnumerousdifferentsituations
 Administrative taskssuchasdeliveryorders,checkingthroughstaff performance,kitchen
standardsmaintained,A&Iformscompletedandlogged
 Cash management;ensuringthe mainsafe andtillsbalanced,logginganyvariances
 Maintainingthe upkeepandmaintenance of the pub
 Chargedwiththe responsibilityof keepingmysteryshopperscoreshigh
Furtherjobhistoryavailable onrequest
Education
SecondarySchool attended:
September1997 – November2003 (incl.sixthform)
The Thomas AvelingSchool,Rochester,Kent
8 passesat GCSE level achieved
GNVQin BusinessStudiesachieved
Other Qualifications
2010 – CrowdControl andSafety/Stewarding
2006/2007 – Healthand Safetyinthe workplace
Full cleandrivinglicence
Hobbies
I am an active personwhotakesa keeninterestinmostsports, particularly CricketandRugby.I
enjoyspendingtime withmyfamilyandfriends,tripsaway,watchingmusicandenjoyinglife.
References
Available onrequest