An analysis of the Hotel Industry from the Point of View of Marriott International. This project outlines the threat the company faces from Airbnb, & recommends next steps Marriott International can take in order to survive & thrive in the face of lodging platforms threatening the hotel industry.
Hilton has implemented a CRM system called Hilton OnQ to consolidate customer data and improve the guest experience. The system segments customers into four categories based on loyalty and spends data. It aims to recognize, personalize experiences for, and analyze individual customers. While the CRM system has helped Hilton outperform competitors, limitations include challenges in accurate data transfer and high operating costs. The document recommends optimizing internal management, utilizing big data and social media to improve personalization, and enhancing the mobile app and online travel partnerships to strengthen Hilton's CRM system.
This is a case study I had worked on as a first year MIM student at University of Maryland (College Park), while studying INFM612 (Management of Information Programs and Services), taught by Dr. Ping Wang - a wonderful Professor.
We were given 2 unfortunate incidents that had occurred with a guest and a host of Airbnb, and had to analyze the issues and suggest solutions that can help make Airbnb an even safer option for its guests and hosts.
Rosewood Hotels and Resorts: Branding to increase Customer Profitability and ...Pallabh Bhura
This presentation is an in-depth marketing analysis of the Harvard Business Case "Rosewood Hotels and Resorts". It has been created by Pallabh Bhura of Jadavpur University during a marketing internship under Prof. Sameer Mathur, IIM Lucknow. It takes into account the various concepts of branding so as to increase Customer Profitability and Lifetime Value of Rosewood Hotels and Resorts.
Cunard is a luxury cruise line operating since 1840. It has 7 ships of varying luxury levels - 5 ultra luxury ships and 2 premium ships. Cunard focuses on maintaining a high-end brand image of elegance and proper British service across its fleet. While pressure is growing for more promotional tactics, Cunard's marketing head Leslie faces a dilemma in balancing strategic brand-building with tactical sales efforts while preserving the unified luxury image.
The document analyzes Airbnb's business model using several frameworks. A SWOT analysis finds strengths in Airbnb's lower prices and unique experiences, but weaknesses in reliance on hosts and safety issues. Porter's five forces sees low threat of new entry but high threat of substitution. The business model canvas outlines Airbnb's customers, value propositions, and revenue streams from hosts and guests. A blue ocean strategy canvas explores creating value in new market spaces through the ERRC grid of eliminating, reducing, raising, and creating elements.
Marriott is a worldwide hospitality company with over 5000 properties in 65 countries and $20 billion in annual sales. They have created different hotel brands tailored to various market segments, including Courtyard for business travelers, Residence Inn and Townplace Suites for extended stays, and Fairfield Inn for less expensive lodging. Marriott's vision is to be the premier provider of leisure and vacation experiences worldwide, and their mission is to enhance customer lives by creating unsurpassed vacation experiences. They ensure customer satisfaction through consistent, high-end customer service globally, communicating with customers via text, and using customer feedback to improve and promote their brand extensions.
As there long coveted IPO is around the corner, I felt this was the proper time to release this analysis. Airbnb is a company that I’ve been fascinated by for quite some time. Their ability to reverse engineer and push through market resistance is undeniable. Airbnb has revolutionized our viewpoint on hotel and lodging. This analysis will evaluate the company's long-standing history and the barriers of entry endured. I believe it is important to understand the pure resilience of these founders. This analysis will also dissect their current performance as they recently reported an astounding $2.6 billion in revenue, bringing home $93 million in profit. These metrics blew away all internal forecasts which landed them a $31 billion-dollar valuation in May. Additionally, Airbnb is a private company making key performance indicators difficult to determine. As a result, I exhibit the factors I believe were used in evaluating Airbnb’s valuation. This report will discuss micro-level and macro-environmental factors that help and inhibit Airbnb. All of these subsidiaries have impactful effects on Airbnb and its outlook moving forward. Lastly, I discuss the effects of an economic disaster, and the problems it will cause when it happens. I also provide solutions that I believe would be extremely effective in a state of turmoil.
Airbnb - Business analysis based on Porter 5 Forces David Morand
An analysis of Airbnb is conducted based on Porter 5 forces scheme. We developed a review of the forces influencing hotels and lodging industry. In a second phase we see how IT is influencing this forces and can be turn to advantages. Finally we define Airbnb business model and conduct a SWOT analysis.
Hilton has implemented a CRM system called Hilton OnQ to consolidate customer data and improve the guest experience. The system segments customers into four categories based on loyalty and spends data. It aims to recognize, personalize experiences for, and analyze individual customers. While the CRM system has helped Hilton outperform competitors, limitations include challenges in accurate data transfer and high operating costs. The document recommends optimizing internal management, utilizing big data and social media to improve personalization, and enhancing the mobile app and online travel partnerships to strengthen Hilton's CRM system.
This is a case study I had worked on as a first year MIM student at University of Maryland (College Park), while studying INFM612 (Management of Information Programs and Services), taught by Dr. Ping Wang - a wonderful Professor.
We were given 2 unfortunate incidents that had occurred with a guest and a host of Airbnb, and had to analyze the issues and suggest solutions that can help make Airbnb an even safer option for its guests and hosts.
Rosewood Hotels and Resorts: Branding to increase Customer Profitability and ...Pallabh Bhura
This presentation is an in-depth marketing analysis of the Harvard Business Case "Rosewood Hotels and Resorts". It has been created by Pallabh Bhura of Jadavpur University during a marketing internship under Prof. Sameer Mathur, IIM Lucknow. It takes into account the various concepts of branding so as to increase Customer Profitability and Lifetime Value of Rosewood Hotels and Resorts.
Cunard is a luxury cruise line operating since 1840. It has 7 ships of varying luxury levels - 5 ultra luxury ships and 2 premium ships. Cunard focuses on maintaining a high-end brand image of elegance and proper British service across its fleet. While pressure is growing for more promotional tactics, Cunard's marketing head Leslie faces a dilemma in balancing strategic brand-building with tactical sales efforts while preserving the unified luxury image.
The document analyzes Airbnb's business model using several frameworks. A SWOT analysis finds strengths in Airbnb's lower prices and unique experiences, but weaknesses in reliance on hosts and safety issues. Porter's five forces sees low threat of new entry but high threat of substitution. The business model canvas outlines Airbnb's customers, value propositions, and revenue streams from hosts and guests. A blue ocean strategy canvas explores creating value in new market spaces through the ERRC grid of eliminating, reducing, raising, and creating elements.
Marriott is a worldwide hospitality company with over 5000 properties in 65 countries and $20 billion in annual sales. They have created different hotel brands tailored to various market segments, including Courtyard for business travelers, Residence Inn and Townplace Suites for extended stays, and Fairfield Inn for less expensive lodging. Marriott's vision is to be the premier provider of leisure and vacation experiences worldwide, and their mission is to enhance customer lives by creating unsurpassed vacation experiences. They ensure customer satisfaction through consistent, high-end customer service globally, communicating with customers via text, and using customer feedback to improve and promote their brand extensions.
As there long coveted IPO is around the corner, I felt this was the proper time to release this analysis. Airbnb is a company that I’ve been fascinated by for quite some time. Their ability to reverse engineer and push through market resistance is undeniable. Airbnb has revolutionized our viewpoint on hotel and lodging. This analysis will evaluate the company's long-standing history and the barriers of entry endured. I believe it is important to understand the pure resilience of these founders. This analysis will also dissect their current performance as they recently reported an astounding $2.6 billion in revenue, bringing home $93 million in profit. These metrics blew away all internal forecasts which landed them a $31 billion-dollar valuation in May. Additionally, Airbnb is a private company making key performance indicators difficult to determine. As a result, I exhibit the factors I believe were used in evaluating Airbnb’s valuation. This report will discuss micro-level and macro-environmental factors that help and inhibit Airbnb. All of these subsidiaries have impactful effects on Airbnb and its outlook moving forward. Lastly, I discuss the effects of an economic disaster, and the problems it will cause when it happens. I also provide solutions that I believe would be extremely effective in a state of turmoil.
Airbnb - Business analysis based on Porter 5 Forces David Morand
An analysis of Airbnb is conducted based on Porter 5 forces scheme. We developed a review of the forces influencing hotels and lodging industry. In a second phase we see how IT is influencing this forces and can be turn to advantages. Finally we define Airbnb business model and conduct a SWOT analysis.
Uber is an on-demand transportation service which has brought a revolution in the taxi industry across the world. Their business model emerged as a disruptive approach to the traditional business model, as it made it possible for people to simply tap their smartphones and have a car arrive at their location in the minimum possible time. It is a service that fits all ages and social groups. Their model is called sharing economy business model, it has recently emerged to create not only financial value but economic value as well.
Also, the sharing economy industry is growing faster than Facebook, Google, and Yahoo combined; therefore, they managed to obtain significant financing from venture capitalists easily.
Harrah's Entertainment, Inc. Case Analysismbartugs
Harrah's Entertainment needs to decide how to attract new customers, retain existing customers, and regain lost customers while facing competitive pressures. It has strengths in strategic focus, 100% profit growth year-over-year, and strong marketing targeting specific customer segments. Harrah's has 18 casino locations, competitive pricing, and a loyalty program with 15 million members. However, aging facilities and increasing competition pose weaknesses and threats as competitors invest in newer, superior venues and technology like player cards and internet gambling expands.
- Rosewood is a luxury hotel management company headquartered in Dallas, Texas with 12 hotels worldwide.
- It utilizes a "sense of place" philosophy where each hotel's design reflects the local culture.
- A survey found low brand recognition among guests, employees, and travel agents. Most knew individual hotels but not the Rosewood brand.
- Implementing a corporate branding strategy was proposed to increase customer loyalty and cross-property usage. This was estimated to significantly increase revenue and profits over the long run compared to just a frequent stay program.
Marriott Corporation was founded in 1927 and has grown into one of the leading lodging and food service companies in the US. The document discusses Marriott's history, brands, elements of its financial strategy including managing rather than owning assets and optimizing its capital structure. It also provides details on Marriott's three main business lines, and calculates its weighted average cost of capital (WACC) as well as the costs of equity and debt. The discussion concludes with questions and answers about how Marriott uses its cost of capital estimates to evaluate investment opportunities across its different divisions.
SHODH- MARKET RESEARCH FOR ECONOMY HOUSINGArushi Verma
a Bengaluru-based market research agency has learnt that his proposal for carrying out a market research study for a new customer has been given assent.
Cunard Line Ltd : Integrated marketing communicationSwarupa Rani Sahu
Cunard Line faces challenges in integrating its marketing communications across its luxury cruise brands as the industry and customer tastes change. It must balance strategic branding with tactical campaigns while allocating budgets across advertising, direct mail, brochures, and promotions. An organizational realignment by ship type risks diluting the iconic Cunard brand and undermining past integration efforts. Maintaining a unified brand image while distinguishing multiple ship offerings poses ongoing risks to this legacy cruise line.
Airbnb Case Study Strategic Management PlanMohamed Hossam
The strategic plan document outlines Airbnb's vision, mission, SWOT analysis, space matrix, goals, strategies, and objectives. The team's vision is to make the world everybody's home. The mission is for Airbnb to be a trusted online marketplace for unique accommodations. A SWOT analysis identifies strengths like lower prices than hotels, while threats include regulations and competitors. The space matrix shows financial strength and industry strength. Goals are to increase market share and savings. Strategies include market penetration, product development, and market development. Objectives have 2-year targets for metrics like number of users and bookings.
JetBlue Airlines is a low-cost airline founded in 1998 that focuses on point-to-point travel between major metropolitan areas. It uses innovative strategies like leather seats instead of cloth, personal televisions, and secondary airports to reduce costs. JetBlue faces external threats like rising fuel prices and competition from major carriers, but maintains a strong brand through high customer satisfaction. The document analyzes JetBlue's business strategies, strengths, weaknesses and recommends expanding internationally and into new domestic markets to continue its success.
Starbucks was facing declining customer satisfaction due to perceived issues like prioritizing profits over experience and slower service times. While it was highly successful initially by focusing on quality coffee and atmosphere, the brand was seen as less trendy and partners were providing unsatisfactory service. It is recommended that Starbucks invest $40 million to improve partner training and speed of service to convert satisfied into loyal customers. Converting just 46 more customers per store per day to highly satisfied would allow the investment to break even.
This document analyzes Air India's current marketing situation and provides recommendations. It begins with objectives, background on Air India, and a SWOT analysis. It then discusses growth strategies, market segmentation, positioning, the marketing mix (product, price, placement, promotion). Recommendations include focusing on customer service, appointing a new pragmatic MD, and privatizing or divesting stakes in the airline to improve performance. The document provides a comprehensive marketing plan analysis and strategy suggestions for Air India.
The document discusses pricing strategies for Curled Metal Inc.'s new cushioning pads for pile driving. It analyzes alternative pricing methods and assumptions. It finds that CMI pads have advantages over conventional pads like eliminating downtime and containing no hazardous materials. A S.W.O.T. analysis identifies strengths like longer lasting pads and processing technology, but also weaknesses like pricing ambiguity. It recommends building the CMI brand and using manufacturer representatives to sell to contractors, advertising in industry publications, and leveraging an industry expert's approval.
Airbnb is an online marketplace that allows people to list and rent short-term lodging in their residential properties. It has over 800,000 listings in 192 countries and 20 million users. A SWOT analysis identifies strengths such as 24/7 availability and local experiences, but also weaknesses like disputes between guests and hosts and threats from growing competitors. A PESTLE analysis examines political, economic, social, technological, legal and environmental factors affecting the business. Porter's Five Forces model is used to assess competitive dynamics.
This document discusses Airbnb as an example of a niche market that has expanded significantly. It analyzes Airbnb's marketing strategies that have enabled this growth, including targeting customers seeking authentic experiences, using hashtags and video in campaigns, personalizing search results, and integrating additional travel services. The document also notes challenges like negative press over tax avoidance issues.
Strategic plan harvard business review casestudy airbnb company Mohie Ismail
This document provides the Strategic Plan for Airbnb for 2017-2021. The plan provides an analysis and evaluation of Airbnb by reviewing the company’s strategic management, profitability and market competitiveness. Methods of analysis include Strategic Position & Action Evaluation (SPACE) Matrix, and Grand Strategy Selection Matrix as well as Situational Analysis.
This is the case study analysis and presentation for the purpose of final examination by two student of IE Business School.
The sole purpose of this document is to provide the analysis for the final exam. This document should not be used as basis for any calculations/ decisions and user should conduct his/ her own analysis.
This document provides information about General Mills Canada Corporation and their Pillsbury refrigerated cookie business. It discusses their market share and target consumers in Canada. Research showed Canadians prefer scratch baking but working mothers and kids' influence on purchases are opportunities. The recommended target is working mothers and kids. The brand message should highlight how Pillsbury saves time while providing homemade experience. This message could be communicated through kid-friendly packaging, personalization options, and ads showing time savings for busy mothers.
Indian Hotels Company Limited (IHCL), known as Taj Hotels Resorts and Palaces, operates 93 hotels across India and 16 more internationally. It has faced challenges from increased competition and changing customer demands. A financial analysis found declining profitability ratios and high leverage over time. While IHCL maintains strengths in brand recognition and employee strength, opportunities exist in improving service quality and expanding to tier 2/3 cities. Threats include competitive upgrades and foreign tourist arrival dependence.
This document discusses easyJet, a British budget airline. It provides an introduction to easyJet, discusses factors affecting the airline industry and easyJet's SWOT analysis and strategies. The document recommends that easyJet actively market itself as a green airline to improve its branding and image, lower costs through more fuel efficient planes, and potentially gain free advertising from environmental groups. Positioning itself as green could provide competitive advantages while still allowing easyJet to offer low fares.
Strategies for Hilton Worldwide (HLT) to Expend Growth WeiyingZhang3
Hilton Worldwide is facing declining growth as its market share shrinks in the upscale and luxury hotel segments. To address this, the document recommends short term strategies such as establishing fashion partnerships to attract younger customers and long term strategies like expanding Hilton's glamping properties and deepening its digital capabilities. Implementing these recommendations could boost Hilton's revenue and increase its net present value by $9.5 million over five years.
Strategic Management document for Airbnb submitted by Group 3.
Airbnb's vision is to create a world where people can belong anywhere. Their mission is to help people live in places instead of just traveling to them. A PESTLE analysis identifies political, economic, social, technological, legal and environmental factors impacting Airbnb. Competitors include HomeAway, FlipKey, and OneFineStay. Airbnb follows a holacratic structure and offers affiliate programs. Recommendations include adding transportation and tour packages to develop new product lines that match customer needs.
Uber is an on-demand transportation service which has brought a revolution in the taxi industry across the world. Their business model emerged as a disruptive approach to the traditional business model, as it made it possible for people to simply tap their smartphones and have a car arrive at their location in the minimum possible time. It is a service that fits all ages and social groups. Their model is called sharing economy business model, it has recently emerged to create not only financial value but economic value as well.
Also, the sharing economy industry is growing faster than Facebook, Google, and Yahoo combined; therefore, they managed to obtain significant financing from venture capitalists easily.
Harrah's Entertainment, Inc. Case Analysismbartugs
Harrah's Entertainment needs to decide how to attract new customers, retain existing customers, and regain lost customers while facing competitive pressures. It has strengths in strategic focus, 100% profit growth year-over-year, and strong marketing targeting specific customer segments. Harrah's has 18 casino locations, competitive pricing, and a loyalty program with 15 million members. However, aging facilities and increasing competition pose weaknesses and threats as competitors invest in newer, superior venues and technology like player cards and internet gambling expands.
- Rosewood is a luxury hotel management company headquartered in Dallas, Texas with 12 hotels worldwide.
- It utilizes a "sense of place" philosophy where each hotel's design reflects the local culture.
- A survey found low brand recognition among guests, employees, and travel agents. Most knew individual hotels but not the Rosewood brand.
- Implementing a corporate branding strategy was proposed to increase customer loyalty and cross-property usage. This was estimated to significantly increase revenue and profits over the long run compared to just a frequent stay program.
Marriott Corporation was founded in 1927 and has grown into one of the leading lodging and food service companies in the US. The document discusses Marriott's history, brands, elements of its financial strategy including managing rather than owning assets and optimizing its capital structure. It also provides details on Marriott's three main business lines, and calculates its weighted average cost of capital (WACC) as well as the costs of equity and debt. The discussion concludes with questions and answers about how Marriott uses its cost of capital estimates to evaluate investment opportunities across its different divisions.
SHODH- MARKET RESEARCH FOR ECONOMY HOUSINGArushi Verma
a Bengaluru-based market research agency has learnt that his proposal for carrying out a market research study for a new customer has been given assent.
Cunard Line Ltd : Integrated marketing communicationSwarupa Rani Sahu
Cunard Line faces challenges in integrating its marketing communications across its luxury cruise brands as the industry and customer tastes change. It must balance strategic branding with tactical campaigns while allocating budgets across advertising, direct mail, brochures, and promotions. An organizational realignment by ship type risks diluting the iconic Cunard brand and undermining past integration efforts. Maintaining a unified brand image while distinguishing multiple ship offerings poses ongoing risks to this legacy cruise line.
Airbnb Case Study Strategic Management PlanMohamed Hossam
The strategic plan document outlines Airbnb's vision, mission, SWOT analysis, space matrix, goals, strategies, and objectives. The team's vision is to make the world everybody's home. The mission is for Airbnb to be a trusted online marketplace for unique accommodations. A SWOT analysis identifies strengths like lower prices than hotels, while threats include regulations and competitors. The space matrix shows financial strength and industry strength. Goals are to increase market share and savings. Strategies include market penetration, product development, and market development. Objectives have 2-year targets for metrics like number of users and bookings.
JetBlue Airlines is a low-cost airline founded in 1998 that focuses on point-to-point travel between major metropolitan areas. It uses innovative strategies like leather seats instead of cloth, personal televisions, and secondary airports to reduce costs. JetBlue faces external threats like rising fuel prices and competition from major carriers, but maintains a strong brand through high customer satisfaction. The document analyzes JetBlue's business strategies, strengths, weaknesses and recommends expanding internationally and into new domestic markets to continue its success.
Starbucks was facing declining customer satisfaction due to perceived issues like prioritizing profits over experience and slower service times. While it was highly successful initially by focusing on quality coffee and atmosphere, the brand was seen as less trendy and partners were providing unsatisfactory service. It is recommended that Starbucks invest $40 million to improve partner training and speed of service to convert satisfied into loyal customers. Converting just 46 more customers per store per day to highly satisfied would allow the investment to break even.
This document analyzes Air India's current marketing situation and provides recommendations. It begins with objectives, background on Air India, and a SWOT analysis. It then discusses growth strategies, market segmentation, positioning, the marketing mix (product, price, placement, promotion). Recommendations include focusing on customer service, appointing a new pragmatic MD, and privatizing or divesting stakes in the airline to improve performance. The document provides a comprehensive marketing plan analysis and strategy suggestions for Air India.
The document discusses pricing strategies for Curled Metal Inc.'s new cushioning pads for pile driving. It analyzes alternative pricing methods and assumptions. It finds that CMI pads have advantages over conventional pads like eliminating downtime and containing no hazardous materials. A S.W.O.T. analysis identifies strengths like longer lasting pads and processing technology, but also weaknesses like pricing ambiguity. It recommends building the CMI brand and using manufacturer representatives to sell to contractors, advertising in industry publications, and leveraging an industry expert's approval.
Airbnb is an online marketplace that allows people to list and rent short-term lodging in their residential properties. It has over 800,000 listings in 192 countries and 20 million users. A SWOT analysis identifies strengths such as 24/7 availability and local experiences, but also weaknesses like disputes between guests and hosts and threats from growing competitors. A PESTLE analysis examines political, economic, social, technological, legal and environmental factors affecting the business. Porter's Five Forces model is used to assess competitive dynamics.
This document discusses Airbnb as an example of a niche market that has expanded significantly. It analyzes Airbnb's marketing strategies that have enabled this growth, including targeting customers seeking authentic experiences, using hashtags and video in campaigns, personalizing search results, and integrating additional travel services. The document also notes challenges like negative press over tax avoidance issues.
Strategic plan harvard business review casestudy airbnb company Mohie Ismail
This document provides the Strategic Plan for Airbnb for 2017-2021. The plan provides an analysis and evaluation of Airbnb by reviewing the company’s strategic management, profitability and market competitiveness. Methods of analysis include Strategic Position & Action Evaluation (SPACE) Matrix, and Grand Strategy Selection Matrix as well as Situational Analysis.
This is the case study analysis and presentation for the purpose of final examination by two student of IE Business School.
The sole purpose of this document is to provide the analysis for the final exam. This document should not be used as basis for any calculations/ decisions and user should conduct his/ her own analysis.
This document provides information about General Mills Canada Corporation and their Pillsbury refrigerated cookie business. It discusses their market share and target consumers in Canada. Research showed Canadians prefer scratch baking but working mothers and kids' influence on purchases are opportunities. The recommended target is working mothers and kids. The brand message should highlight how Pillsbury saves time while providing homemade experience. This message could be communicated through kid-friendly packaging, personalization options, and ads showing time savings for busy mothers.
Indian Hotels Company Limited (IHCL), known as Taj Hotels Resorts and Palaces, operates 93 hotels across India and 16 more internationally. It has faced challenges from increased competition and changing customer demands. A financial analysis found declining profitability ratios and high leverage over time. While IHCL maintains strengths in brand recognition and employee strength, opportunities exist in improving service quality and expanding to tier 2/3 cities. Threats include competitive upgrades and foreign tourist arrival dependence.
This document discusses easyJet, a British budget airline. It provides an introduction to easyJet, discusses factors affecting the airline industry and easyJet's SWOT analysis and strategies. The document recommends that easyJet actively market itself as a green airline to improve its branding and image, lower costs through more fuel efficient planes, and potentially gain free advertising from environmental groups. Positioning itself as green could provide competitive advantages while still allowing easyJet to offer low fares.
Strategies for Hilton Worldwide (HLT) to Expend Growth WeiyingZhang3
Hilton Worldwide is facing declining growth as its market share shrinks in the upscale and luxury hotel segments. To address this, the document recommends short term strategies such as establishing fashion partnerships to attract younger customers and long term strategies like expanding Hilton's glamping properties and deepening its digital capabilities. Implementing these recommendations could boost Hilton's revenue and increase its net present value by $9.5 million over five years.
Strategic Management document for Airbnb submitted by Group 3.
Airbnb's vision is to create a world where people can belong anywhere. Their mission is to help people live in places instead of just traveling to them. A PESTLE analysis identifies political, economic, social, technological, legal and environmental factors impacting Airbnb. Competitors include HomeAway, FlipKey, and OneFineStay. Airbnb follows a holacratic structure and offers affiliate programs. Recommendations include adding transportation and tour packages to develop new product lines that match customer needs.
OYO Rooms is an Indian startup valued at $9 billion that provides affordable hotel accommodation. It raised $54 crore in funding in January 2021 but saw its valuation drop from $10 billion to $8 billion in 2019-2020. In March 2021, OYO laid off 150 employees from a subsidiary. The company claims to have $1 billion in cash reserves. Scenario planning identified uncertainties around increasing hotel operating costs and regulations. Risks for OYO include litigation costs, lack of luxury options, and social media scrutiny. It faces competition from other hotel aggregators and direct competitors. OYO aims to expand globally and implement more tech innovations by 2030.
Airbnb, Inc. Strategic Plan 2017-2021 MBA - strategic Management Assignment...Mohie Ismail
Airbnb's 2017-2021 strategic plan outlines goals to become the world leader in the internet-based accommodation industry. Key strategies include related diversification through acquiring hotels in Morocco and Egypt, product development such as a "from home to home" package utilizing partnerships, market penetration in existing markets through marketing, and market development in Middle East and Africa. One-year objectives are to develop new hotel acquisition plans, finalize a partnership with Uber, increase market growth and shares, enhance customer programs, and develop cultural/environmental initiatives. The plan aims to realize the vision through aggressive growth and adapting offerings to new markets and cultures.
The document provides a PESTLE analysis of Airbnb, describing the political, economic, social, technological, legal and environmental factors affecting the company. It also outlines Airbnb's vision, mission, competitors using Porter's Five Forces model, product lines, growth strategy and organizational structure. Airbnb has experienced strong growth but also increasing losses as it spends heavily on expansion. Recommendations include developing new service offerings like transportation and tours to complement home rentals.
Alternative ownership and mixed use business models have big potential in Asia Pacific for three key reasons:
1) Existing oversupplied resort real estate is well-suited for alternative ownership models like timeshares and vacation clubs.
2) Adding these products is a sign of maturity for hotel and resort developers, providing operational synergies between lodging and ownership.
3) There is strong demand from Asian families who enjoy traveling together and saving money on higher quality accommodations through ownership models.
The document discusses mergers and acquisitions (M&A) in the hospitality industry. It begins with an introduction to the industry and lists some recent M&A deals. It then discusses academic papers on M&A in different parts of the hospitality sector, including lodging, brands, and the overall industry. Finally, it proposes an area for future research on what drives value in hotel brand M&A beyond strategic and operational factors, suggesting analysis of trademark portfolios, potential project pipelines, and management agreement values.
Capita selecta hotelier career path in disruptive market 22 okt 2021santi791048
The document discusses disruptions in the hotel industry and their impact on career paths. Key points include:
1) Technology, outsourcing, and the rise of online booking platforms have commoditized hotels and made price the main differentiation factor, taking away customer loyalty.
2) This has changed the skills needed for hotel executives, who must now focus on branding, marketing, technology, and building customer loyalty through experiences.
3) High turnover rates among hotel managers are a problem, suggesting disruptions have increased stress, though some firms have created environments where employees feel committed and want to stay.
Brand Builder & Fixer | Product & Idea Wrangler | Growth Leader | Founder | S...Neil Cantor
Neil helps grow brands and businesses into customer-centric, revenue powerhouses.
In a nutshell, he:
+ Grows the value of a customer base and focus on customers who build business
+ Cracks the code on driving purchase and engagement
+ Puts customer experience at the heart of a company’s operating model
+ Brings an integrated understanding how to build high-growth services that create value, improve lives
Airbnb has adopted knowledge management and digital strategies to support its continued growth. For knowledge management, Airbnb uses both codification and personalization approaches, such as creating an explicit knowledge repository and encouraging tacit knowledge sharing through meetings. Its digital strategy involves heavy social media promotion, a search algorithm that considers many factors, and using data to improve the customer experience and reputation system. Airbnb's strategies have helped drive financial and non-financial value for stakeholders.
The document provides an overview of Hilton's hotel industry and HHonors loyalty program. It discusses Hilton's brand positioning and market segments. It also analyzes the competitive landscape, purpose of loyalty programs, and details of the HHonors program. Key issues facing Hilton are identified as it considers how to respond to Starwood's new loyalty program changes. Alternative strategies, recommendations, and risks are presented. The recommendation is to differentiate HHonors from competitors like Starwood by expanding partnerships and focusing on improving the top tier member experience.
The document provides an overview of the hotel industry sector in India. It discusses key players in the Indian market like Hyatt, Marriott, Radisson, Taj, and Oberoi and highlights their missions and visions. It also outlines common practices around service delivery, operational challenges faced by the industry, and ways the industry can move forward through increased use of technology. The role of logistics, supply chain management, and technology in enhancing efficiency and the customer experience are also summarized.
The document discusses Airbnb's strategic alliance with Oyo in India. Some key points:
- Airbnb invested $200 million in the alliance to gain access to Oyo's network of over 10,000 properties in India and strengthen its position in the Indian market.
- The partnership will help Airbnb scale its operations and target various customer segments in India like budget travelers and event attendees.
- However, Airbnb still faces challenges like competition from local players and cultural barriers in expanding in Asia. Learning from Oyo's operations and differentiated offerings can help Airbnb succeed.
The hotel distribution model has evolved in the digital era. Hotels have been ceding control of sales and marketing to a host of third parties. Today, third-parties control 56% of the marketing spend of the 104 upscale hotels measured in the study. And the rising of these costs keep grpwing...
The document summarizes findings from a study conducted by the Hospitality Asset Managers Association (HAMA) on sales and marketing efficiency in the hotel industry. The study analyzed data from over 500 hotels from 2009-2012, finding that customer acquisition costs rose almost 23% during that period, with external costs like brand fees and commissions growing faster than revenue. It also found wide variations in acquisition costs between hotel brands, with commissions accounting for much of the difference. The document concludes with recommendations for measuring and managing sales and marketing metrics more effectively at the industry, brand and hotel levels.
Choice Hotels International is the largest hotel franchisor in the world, operating brands like Comfort Inn, Quality Inn, and Econo Lodge. It has a 100% franchise business model, focusing on economy and midscale hotels, though it is shifting toward more upper midscale properties. While the company currently targets middle income leisure travelers, it is working to attract more business travelers by upgrading Comfort Inn and Comfort Suites properties and developing new upper midscale hotels.
Similar to Surviving Airbnb: an analysis & recommendations for Marriott International (20)
Anny Serafina Love - Letter of Recommendation by Kellen Harkins, MS.AnnySerafinaLove
This letter, written by Kellen Harkins, Course Director at Full Sail University, commends Anny Love's exemplary performance in the Video Sharing Platforms class. It highlights her dedication, willingness to challenge herself, and exceptional skills in production, editing, and marketing across various video platforms like YouTube, TikTok, and Instagram.
The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdfthesiliconleaders
In the recent edition, The 10 Most Influential Leaders Guiding Corporate Evolution, 2024, The Silicon Leaders magazine gladly features Dejan Štancer, President of the Global Chamber of Business Leaders (GCBL), along with other leaders.
How to Implement a Real Estate CRM SoftwareSalesTown
To implement a CRM for real estate, set clear goals, choose a CRM with key real estate features, and customize it to your needs. Migrate your data, train your team, and use automation to save time. Monitor performance, ensure data security, and use the CRM to enhance marketing. Regularly check its effectiveness to improve your business.
Easily Verify Compliance and Security with Binance KYCAny kyc Account
Use our simple KYC verification guide to make sure your Binance account is safe and compliant. Discover the fundamentals, appreciate the significance of KYC, and trade on one of the biggest cryptocurrency exchanges with confidence.
At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
How MJ Global Leads the Packaging Industry.pdfMJ Global
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At Techbox Square, in Singapore, we're not just creative web designers and developers, we're the driving force behind your brand identity. Contact us today.
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https://www.oeconsulting.com.sg/training-presentations]
This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
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2. Agenda
● Marriott Company Background
● Industry Analysis
○ Five Forces
○ Complementors
● Diagnosis of Problem Marriott is Facing
○ Airbnb by the Numbers
○ Airbnb Focuses on New Market
● Analytical Tools and Frameworks
○ Modified McKinsey’s Value Chain
○ Marriott Diversification Analysis
○ Value Curve Analysis
● Four Action Framework and Recommendations
Agenda
2
3. Vision – To become the premiere provider and facilitator of leisure &
vacation experiences in the world.
Mission – To enhance the lives of our customers by creating and
enabling unsurpassed vacation and leisure experiences.
Marriott’s Competencies:
● “Customers associate quality
with Marriott. They expect it and
will pay for it. Managers must see
customers receive that quality in
every area” - J.W. Marriott
● Earned ethics awards
● Training of staff
Sources: Marriott’s Website and Annual Report
3
Company Background
4. Marriott’s acquisition of Starwood has resulted in dominant market share
Marriott become world’s
largest hotel chain after
$13.6 billion acquisition of
Starwood’s 1,200+
properties and 11 brands
on Sept 23, 2016.
Source: IbisWorld
4
Company Background
5. ● Majority of travel is fairly price elastic
● Staying Home
● Skype/phone/zoom
● Many Buyers
● Differentiated Product
● Buyers can’t integrate
backwards
● Little to no switching costs
● Barriers to entry drastically decreased
with market entry of peer-to-peer
platforms like airbnb
● Limited ability to retaliate to peer to peer
platforms
● Razor-thin profit margins limit ability to
compete with prices of peer-to-peer
platforms
● Highly Perishable Product
● High exit barriers
● Rivals highly committed to business
● High fixed costs
● Numerous competitors
● Modest growth rate
● Strong price-based rivalry
Threat of entry - MEDIUM
Threat of Substitutes - LOW
Buyer power - HIGH
Supplier power - LOW
5
● Less concentrated than hotel industry
● Hoteliers face low switching costs
● Undifferentiated Products
Rivalry - HIGH
Five Forces Analysis of Lodging Industry = Unattractive
Source: Porter, Michael. Five Competitive Forces that Shape Strategy.
HBR:
6. UNWTO Tourism Towards 2030: Actual trend and
forecast 1950-2030
Travel and TourismTransportation
Source: Global Air Transport Outlook To 2032 And Trends To 2042 ICAO Source:UNWTO Tourism Towards 2030: Actual trend and forecast 1950-2030 6
Impact of Complements on Industry
7. Government
7
Impact of Complements on Industry
Local jurisdictions that
support hotel development
also benefit from local
room tax rates, increased
spending and job creation.
8. Marriott is facing competition from Airbnb and other home sharing sites
Why People Choose Airbnb Over Hotels:
● More household amenities
● More convenient location
● Authentic, local experience and interaction
● Fit more people together, larger space
● Platform’s ease of use
Consumers’ Preference of Staying at HotelsWhat Consumers Want from Their Stay Anywhere:
● Local experience
● Health and Safety
● More space, less money
● Pampering
● Amenities
Sources: Journal of Travel Research, FORTUNE Magazine, and Social Tables
8
Diagnosis of Problem Marriott is Facing
9. Airbnb projected to continue to grow
Source: Vizlly
9
Competitor Airbnb by the Numbers
10. Airbnb sets its sights on Corporate Travel
250
250,000
14,000
companies used Airbnb
to book and manage
business travel in 2015
companies use Airbnb
to book and manage
business travel today
new companies sign up
for Airbnb business
travel services per week
Market Segments - Leisure vs. Business Travel
Sources: IbisWorld and Vizlly
10
Competitor Airbnb Focuses on New Market
11. Unique Activities:
Marriott offers 6500 properties in 30 brands divided into 5 categories::
Luxury, Premium, Select, Longer Stays and Collections
Lower Cost:
Integration with Starwood has created cost savings in HR, financial
systems, and procurement programs. $250 million of administrative
cost savings projected for 2018.
Differentiation:
Having 30 brands enables unique and CONSISTENT experiences.
Airbnb has ONLY one brand and offers “homes” and “experiences” .
Airbnb markets verified homes as “Airbnb Plus” since there are
customer concerns for quality and consistency.
Brands
Management 11
Modified McKinsey’s Value Chain
12. Unique Activities:
6500+ Properties in 127 countries: 4839 properties in N. America
~2000 are company-operated vs. ~4500 franchised, licensed, etc.
1.3 million rooms at end of 2017: Annual increase ~5.5-6%
460,000 new rooms to come; make up 22% of industry construction.
Lower Cost:
Marriott saves money staying out of real estate and will benefit from
selling off real estate acquired through the Starwood merger.
Differentiation:
Excels in high end market segment vs. Airbnb originating in low end.
Large #s of rooms at each property enable ease of booking for
preferred dates and for group travel.
Location/Inventory
Management 12
Modified McKinsey’s Value Chain
13. Unique Activities:
Marriott loyalty programs have 110 million members across 29 brands
“Look no Further” Best Rate Guarantee -attempts to keep guests
from booking and giving money to middle-men such as Expedia,
Priceline.
Lower Cost:
Operate 23 hotel reservation centers, 8 are in the US.
Benefits when guests book direct.
Differentiation:
Marriott offers loyalty programs and will be merging them in August
vs. Airbnb is developing a loyalty program for launch in 2018
Airbnb hosts are not as skilled at pricing/occupancy analysis
Sales Channels/Rates
Management 13
Modified McKinsey’s Value Chain
14. Unique Activities:
177,000 employees of which 23,000 are in unions.
Marriott has many awards and recognitions as an employer.
Lower Cost:
This costs Marriott more through training, benefits, salaries, and brand
management, but this investment pays off in service quality.
Differentiation:
From The Ritz-Carlton’s “Ladies and Gentlemen serving Ladies and
Gentlemen” to Sheraton’s “Service Promise” staff provide service.
Marriott has the ability to self-audit and improve staff training.
Marriott’s property Security is a HUGE advantage to Airbnb.
Marriott should build social media presence to compete w/ Airbnb
Hotel Ops/Service Quality
Management 14
Modified McKinsey’s Value Chain
15. Unique Activities:
Include on property dining to fitness centers to concierge to spas.
Services can operate 24 hours a day, 7 days a week.
Entertainment amenities are rated best at hotels vs. Airbnb.
Lower Cost:
Food & Beverage and other amenities augment room rate revenue.
Hotels engage their local communities to pay to use amenities for
additional non in-house guest profits - from dining to spa.
Differentiation:
This is a HUGE area that Marriott has a scale advantage over Airbnb.
Airbnb’s “experiences” are limited and not spontaneous.
Marriott also differentiates on meeting rooms & conference features.
Marriott offers unique bespoke experiences to rewards members.
Amenities
Management 15
Modified McKinsey’s Value Chain
16. 16
Location/Inventory
Split
Sales Channels/Rates
Split
Hotel Operations/Service
Yes
Amenities
Yes
• Strengths:Ease of
booking & consistent
Weakness: Loses
more than Airbnb
when low occupancy.
• Needs to identify
ways to meet small
residence “homestay”
feel.
• Strengths: Offers
rewards program with
1.1 million users for
29 brands.
Weakness: Airbnb
offers elegant homes
for inexpensive rates.
• Strengths: Marriott
offers safety and 24-7
operations with
flexibility of timing of
use and high staff
service levels. Guests
have ability to remain
anonymous, be
messy and
demanding without
worrying about their
reviews in the Airbnb
community.
• Strength: Marriott has
more amenities than
Airbnb, and excels at
in-room
entertainment, but
many amenities are
shared (pools, fitness
centers, restaurants)
• Keep building meeting
segment that use
ballrooms
• Weakness: Airbnb
offers ‘authentic’
hosts.
• Strengths: 30 brands
with infinite variation
in offerings! Consider
merging “Classic
Select” brands.
Yes
Brands
Value Chain Analysis Summary
18. Diversification
Analysis
Justification:
Industry
Attractiveness
(Low =1, High =10)
Business Unit
Resource-Based
Advantage
(Low =1, High =10)
Notes
LUXURY: High End Resorts (Ritz-Carlton,
St. Regis, JW Marriott, Luxury Collection)
Average Price $330
3 8
Industry Attractiveness: Low due to increasing competition from Airbnb.
Business Unit (BU) Resource-Based Adv.: Bespoke and superb amenities and
service (Spas, In Room Dining), fine dining, luxury amenities.
COLLECTIONS:(Autograph Collection,
Design Hotels, Tribute Portfolio)
Average Price $200
3 7
Industry Attractiveness: Low due to increasing competition from Airbnb.
BU Resource-Based Adv.: Uniquely designed, each offering distinctive to
luxurious experiences.
PREMIUM: Mid-Range Properties
(Marriott, Westin, Sheraton)
Average Price $190
3 5
Industry Attractiveness: Low due to increasing competition from Airbnb.
BU Resource-Based Adv.: Sophisticated and thoughtful amenities and services:
Family & Corporate Travel Friendly (balance week/weekend business).
SELECT: Low Range Properties
(Courtyard, Four Points, SpringHill Suites,
aLoft, Fairfield Inn & Suites, TownePlace)
Average Price: $120
3 2
Industry Attractiveness: Low due to increasing competition from Airbnb.
BU Resource-Based Adv.:Smart and easy amenities and services. Some have
free breakfasts. Inexpensive. Consistent service for price. 72% of properties
operate in select-service agreement; relies heavily on franchise model.
LONGER STAYS:
(Marriott Executive Apartments, element)
Average Price: $95
3 3
Industry Attractiveness: Low due to increasing competition from Airbnb.
BU Resource-Based Adv.: Amenities & services mirror comforts of home. Long
term room availability and ease of booking.. 18
20. 20
Competitive Factor Marriott Airbnb
Reliability 10. If you book a room you are
guaranteed that room
3. Hosts can cancel without warning.
Must arrive at a certain time to get key
from host. Flight delays, etc can greatly
affect this
Independence from government
restrictions
10. Operates in 127 countries: locations
in all major cities in these countries
2. Subject to Municipal restrictions (ie
NYC).
In-Room Service 8: From housekeeping to food delivery,
Marriott takes care of the guests while
they stay in their rooms
1: Airbnb guests are expected to take
care of themselves
Authentic local experience 3: Marriott hotels are large properties that
generally stand in tourist locations.
Guests have to make an effort to
experience authentic local culture.
10: Airbnb guests will be staying in
someone else’s home and can fully
experience what it is like living as a local
of the city
Value Curve Highlights
21. 21
Eliminate
● Price-based competition w/ Airbnb
Raise
● In room service and amenities
● Emphasize security & safety
● Luxury property portfolio
● Catering to business travellers who need
reliability and length of stay flexibility
Reduce
● Consolidate brands in the “Classic Select”
section of the portfolio ( Courtyard by
Marriott, Residence Inn, Fairfield by Marriott,
Springhill Suites, Four Points by Sheraton,
Towneplace Suites, and Protea Hotels.
These are the least differentiated due to
minimal amenities.
Create
● Authentic local experiences
● Earn guest buy-in to Rewards Program
merger through increased loyalty incentives
● Develop curated “Rental Residence”
program. Target inventory of nearby off
property home rentals that hotels can
service; guests can stay and use amenities.
Four Action Framework
22. 22
Source: Forbes Infographic: Is Airbnb Really Cheaper Than A Hotel Room In The World's Major Cities?
Recommendation: Do Not Compete on Price
23. Source: IMPACT ANALYSIS REPORT Airbnb and Impacts on the New York City Lodging Market and Economy
23
Recommendation: Pursue Gov’t Regulation of Airbnb
24. Strategies to Protect Business
Travel Market:
● Focus on strengths of
reliability & availability
● Focus on service
● Retaliate against Airbnb with
Ad Campaign
24
Recommendation: Protect Business Travel Market
Source: Alphawise, Morgan Stanley Research
25. Create a local and customized, culture-infused environment
Source: Micrometrics
25
Recommendation: Enhance Local Experiences
27. 27
Location/Inventory
Purse Gov’t
Regulation of Airbnb
Sales Channels/Rates
Do not compete
on $
Hotel Operations/Service
Protect Business
Travel Market
Amenities
Enhance Local
Experiences
Yes
Brands
Recommendation Summary - Where/How to Compete
Market Segments - Leisure vs. Business Travel
28. 28
Location/Inventory
Purse Gov’t
Regulation of Airbnb
Sales Channels/Rates
Do not compete
on $
Hotel Operations/Service
Protect Business
Travel Market
Amenities
Enhance Local
Experiences
Yes
Brands
Recommendation Summary - Where/How to Compete
31. Projections for Airbnb vs. Marriott 20202017
Global Services
By the Numbers...
Airbnb vs. Marriott
Marriott needs to identify its
strengths to compete.
Airbnb is rapidly
gaining market share.
Airbnb Rev:
$2.8B
Marriott Rev:
$22.9B
Airbnb Profit
$.45B
Airbnb Listings
3 Mil
Marriott Profit:
$3.2B
Airbnb Rev:
$8.5B
Airbnb Profit
$3.5B
Airbnb Listings
XX Mil
Airbnb projected to continue to grow (DRAFT NEEDS TO BE COMPLETED)
Competitor Airbnb vs. Marriott by the Numbers
Source: Vizlly
Marriott Rev:
$xx.x B
Marriott Profit:
$xx.x B
Marriott Listings:
1.3 M
33. 33
Location/Inventory
Purse Gov’t
Regulation of Airbnb
Sales Channels/Rates
Do not compete
on $
Hotel Operations/Service
Protect Business
Travel Market
Amenities
Enhance Local
Experiences
• Strengths:Ease of
booking & consistent
Weakness: Loses more
than Airbnb when low
occupancy.
• Identify ways to meet
“home”” feel.
• Based on what is
happening in NYC,
educate governments on
the potential economic
loss from allowing Airbnb
to operate unfettered in
their municipalities.
• Strengths: Offers
rewards program with
1.1 million users for 29
brands. Emphasize.
• Weakness: Airbnb
offers elegant homes
for less.
• Due to having much
lower operation costs,
Airbnb can afford to be
much cheaper than
hotels and pricing is set
by individual owners.
• Strengths: Marriott
offers safety and 24-7
operations and service.
• Guests can remain
anonymous & be
messy without worrying
about their Airbnb
reviews.
• Keep building meeting
segment that uses
meeting rooms
• Focus on reliability and
availability
• Focus on meeting
rooms / corporate
• Strength: Marriott has
more amenities than
Airbnb, and excels at
in-room entertainment,
but many amenities are
shared
• Weakness: Airbnb
offers ‘authentic’ hosts.
• Offer curated residence
rental program for
properties in proximity
to hotels that have
access to hotel
amenities.
• Strengths: 30 brands
with infinite variation in
offerings!
• Maintain high end
brands, but consider
consolidating low end
“Classic Select” brands
that are less
differentiated with less
amenities.
• Build Ad Campaign
against Airbnb brand.
Yes
Brands
Recommendation Summary - Where/How to Compete