The document provides testimonials from physical therapists and business owners who have participated in referral programs and reimbursement programs from Survival Strategies. They describe significant increases in referrals, new patients, revenue, and collections - ranging from 13% to 80% growth. Participants state the programs gave them the tools and strategies to gain control over their businesses, improve relationships with doctors, and get their billing and collections under control. The consistent theme is that Survival Strategies programs helped save, expand, and provide ongoing success for physical therapy practices.
Care plans are either the bane of a care manager’s day or an invaluable tool to help focus efforts. Whatever end of the spectrum you fall on, love them or despise them, individualized care plans are a required component of many regulatory agencies. Knowing care plans are required doesn’t help move the needle towards the “love” side of the equation. What would be helpful is an explanation, in simple terms, of why personalizing a care plan makes a difference, peppered with some practical advice on how to make it easier to personalize a standardized care plan.
Inpatient Rounding: 30 Minutes a Week to Amazing Patient ExperienceMedAmerica Marketer
In a busy emergency department, patients can feel lost in the shuffle. No wonder patients admitted from the ED tend to score the hospital low on patient satisfaction surveys. But even after a negative experience, it’s still possible to win back patients’ loyalty. The trick is to respond quickly and with genuine compassion.
Assembling Your Staff
The practice of medicine is by far one of the most important fields in which people can work. Taking care of peoples health is such an important profession that it should have only employees who take pride in their job and want to come to work each week
Care plans are either the bane of a care manager’s day or an invaluable tool to help focus efforts. Whatever end of the spectrum you fall on, love them or despise them, individualized care plans are a required component of many regulatory agencies. Knowing care plans are required doesn’t help move the needle towards the “love” side of the equation. What would be helpful is an explanation, in simple terms, of why personalizing a care plan makes a difference, peppered with some practical advice on how to make it easier to personalize a standardized care plan.
Inpatient Rounding: 30 Minutes a Week to Amazing Patient ExperienceMedAmerica Marketer
In a busy emergency department, patients can feel lost in the shuffle. No wonder patients admitted from the ED tend to score the hospital low on patient satisfaction surveys. But even after a negative experience, it’s still possible to win back patients’ loyalty. The trick is to respond quickly and with genuine compassion.
Assembling Your Staff
The practice of medicine is by far one of the most important fields in which people can work. Taking care of peoples health is such an important profession that it should have only employees who take pride in their job and want to come to work each week
Healthy Living Partners - Case Study: Casey Health Instituteedhinde
Healthy Living Partners, a healthcare marketing services firm, works intimately with Casey Health Institute, a new model of integrative primary care that transforms the
patient/provider relationship in the context of a non-profit, community-based health center. Central to the Institute's mission, Casey’s physicians, nurse practitioners, integrative health practitioners, and allied health professionals function as a highly organized team whose focus is always centered on the patient.
Healthy Living Partners began work with Casey Health Institute in November 2012.
The Institute opened to the public in May 2013.
Employment is important for personal identity and as a source of friends as well as improved income and the benefits this brings. Individual Placement Support (IPS) must deliver the 7 principles of evidence-based employment e.g. we must focus on real employment not voluntary work. The combination of clinical support alongside employment support is vital and we must retain the opportunity to work with anyone who wants to give it a try.
Summary presentation of research findings looking at the knowledge, skills, behaviours and attitudes career support workers need to assist clients presenting with mental health issues meet their employment goals.
Healthy Minds – Sheffield’s Work in Schools: Children and Young People's Ment...NHSECYPMH
This presentation focuses on the work of Sheffield's “Healthy Minds Framework”, which we have developed as part of our participation in the CAMHS School Link Programme.
foodnav.de is a content website especially for people with special needs regarding their diet, such as food allergics, vegans and vegetarians. We are establishing a lifestyle magazine with recipes, tips and tricks for the daily life with food intolerances and a product database with a special filter for every possible diet need.
Our website launch is planned for the end of September 2015 but we are already creating a lot of great content on our blog. Visit www.foodnav.de!
LA REGOLAZIONE DELLE EMOZIONI A SCUOLA Un progetto di intervento in una scuol...RobertaMascioni
Questo intervento è una ricerca-azione che si pone come obiettivo fondamentale quello di indagare gli effetti di un programma di regolazione delle emozioni realizzato in una classe di Scuola Secondaria di Primo Grado.
Le emozioni giocano un ruolo importante fin dall’inizio della vita di ogni individuo e rendono possibile il rapporto con gli adulti significativi. La scoperta e l’etichettamento delle emozioni facilitano le interazioni e il deficit di queste abilità contribuisce alla creazione di problemi comportamentali e di comprensione. È fondamentale, quindi, favorire processi di regolazione delle emozioni in giovane età per migliorare il benessere negli adolescenti.
Per favorire una gestione più efficace delle emozioni occorre sostituire strategie disfunzionali quali l’evitamento e la ruminazione con altre più adattive come l’accettazione, l’attivazione comportamentale e la creazione di relazioni più significative e supportive.
L’iniziativa fa riferimento ai protocolli statunitensi (Psicoeducazione, Mindfulness, ACT…) presenti in letteratura e trae spunto da esperienze promosse in alcune scuole italiane.
Stiamo vivendo in tempi di grande difficoltà. Le persone che lavorano sono pressate da tempi logoranti e richieste di prestazioni sempre più elevate.
Un buon equilibrio personale diventa una competenza chiave per il benessere delle persone e delle organizzazioni.
Fractura del Extremo Distal del Radio - Fractura de Colles.
Tratamiento kinésico
Este tipo de fracturas son muy comunes de ver en todos los consultorios de kinesiología y Fisioterapia y se da gralmente. entre personas de mas de 65 años, en especial mujeres por caídas apoyando la palma de la mano en hiperextensión o dorsiflexión de muñeca.
Si la fractura está desplazada el paciente visualizará una deformidad típica llamada en dorso de Tenedor (Desviación dorsal) y una desviación llamada en bayoneta (Radial).
En los casos en los que el tratamiento conservador con yeso es suficiente, normalmente en un período de 45 a 60 días la persona comienza con el tratamiento kinésico.
En casos de fracturas expuestas o muy desplazadas en donde la única solución es el tratamiento quirúrgico, la rehabilitación comenzará luego de la quita de puntos que sucede normalmente entre los 10 a 15 días siguientes.
Healthcare leader for 15 years. Focused on quality improvement with measurable outcomes. Stainability for years to come, treading analysis for excellence in industry standards.
Healthy Living Partners - Case Study: Casey Health Instituteedhinde
Healthy Living Partners, a healthcare marketing services firm, works intimately with Casey Health Institute, a new model of integrative primary care that transforms the
patient/provider relationship in the context of a non-profit, community-based health center. Central to the Institute's mission, Casey’s physicians, nurse practitioners, integrative health practitioners, and allied health professionals function as a highly organized team whose focus is always centered on the patient.
Healthy Living Partners began work with Casey Health Institute in November 2012.
The Institute opened to the public in May 2013.
Employment is important for personal identity and as a source of friends as well as improved income and the benefits this brings. Individual Placement Support (IPS) must deliver the 7 principles of evidence-based employment e.g. we must focus on real employment not voluntary work. The combination of clinical support alongside employment support is vital and we must retain the opportunity to work with anyone who wants to give it a try.
Summary presentation of research findings looking at the knowledge, skills, behaviours and attitudes career support workers need to assist clients presenting with mental health issues meet their employment goals.
Healthy Minds – Sheffield’s Work in Schools: Children and Young People's Ment...NHSECYPMH
This presentation focuses on the work of Sheffield's “Healthy Minds Framework”, which we have developed as part of our participation in the CAMHS School Link Programme.
foodnav.de is a content website especially for people with special needs regarding their diet, such as food allergics, vegans and vegetarians. We are establishing a lifestyle magazine with recipes, tips and tricks for the daily life with food intolerances and a product database with a special filter for every possible diet need.
Our website launch is planned for the end of September 2015 but we are already creating a lot of great content on our blog. Visit www.foodnav.de!
LA REGOLAZIONE DELLE EMOZIONI A SCUOLA Un progetto di intervento in una scuol...RobertaMascioni
Questo intervento è una ricerca-azione che si pone come obiettivo fondamentale quello di indagare gli effetti di un programma di regolazione delle emozioni realizzato in una classe di Scuola Secondaria di Primo Grado.
Le emozioni giocano un ruolo importante fin dall’inizio della vita di ogni individuo e rendono possibile il rapporto con gli adulti significativi. La scoperta e l’etichettamento delle emozioni facilitano le interazioni e il deficit di queste abilità contribuisce alla creazione di problemi comportamentali e di comprensione. È fondamentale, quindi, favorire processi di regolazione delle emozioni in giovane età per migliorare il benessere negli adolescenti.
Per favorire una gestione più efficace delle emozioni occorre sostituire strategie disfunzionali quali l’evitamento e la ruminazione con altre più adattive come l’accettazione, l’attivazione comportamentale e la creazione di relazioni più significative e supportive.
L’iniziativa fa riferimento ai protocolli statunitensi (Psicoeducazione, Mindfulness, ACT…) presenti in letteratura e trae spunto da esperienze promosse in alcune scuole italiane.
Stiamo vivendo in tempi di grande difficoltà. Le persone che lavorano sono pressate da tempi logoranti e richieste di prestazioni sempre più elevate.
Un buon equilibrio personale diventa una competenza chiave per il benessere delle persone e delle organizzazioni.
Fractura del Extremo Distal del Radio - Fractura de Colles.
Tratamiento kinésico
Este tipo de fracturas son muy comunes de ver en todos los consultorios de kinesiología y Fisioterapia y se da gralmente. entre personas de mas de 65 años, en especial mujeres por caídas apoyando la palma de la mano en hiperextensión o dorsiflexión de muñeca.
Si la fractura está desplazada el paciente visualizará una deformidad típica llamada en dorso de Tenedor (Desviación dorsal) y una desviación llamada en bayoneta (Radial).
En los casos en los que el tratamiento conservador con yeso es suficiente, normalmente en un período de 45 a 60 días la persona comienza con el tratamiento kinésico.
En casos de fracturas expuestas o muy desplazadas en donde la única solución es el tratamiento quirúrgico, la rehabilitación comenzará luego de la quita de puntos que sucede normalmente entre los 10 a 15 días siguientes.
Healthcare leader for 15 years. Focused on quality improvement with measurable outcomes. Stainability for years to come, treading analysis for excellence in industry standards.
Resume for Dawn Wright 2017. Healthcare administrator seeking new position in a mutli site setting. Medical Office Operations. Business Development. Process Improvement.
Healthcare administrator seeking new opportunity in practice management for multi site operation. Business development, process improvement, staff management. dawnwrightatx@gmail.com
RespondEXPERIENCEI had been a bedside nurse for 24 years.docxwilfredoa1
Respond
EXPERIENCE
I had been a bedside nurse for 24 years before I transitioned into my current position as an Accreditation Specialist. I have been in my position a little over two years and due to being a bedside nurse I never had to deal with any budgeting issues. My husband tends to all our personally finances. I honestly have to admit, I am not good with money. My husband is so much better in planning and saving for the future, I have more of a spontaneous personality. I paying more attention and asking more questions to my department manager and director in regards to our budget. They have quarterly leadership meeting where our organizations financial information is discussed. After these meetings, my leaders share the information and are willing to answer any of our questions. They want to be transparent to allow us to be educated and knowledgeable in regards to our organization.
REFLECTION
The pre-conceived notion I had of healthcare financial and budgeting principle is of staffing. I did not realize developing a staffing budget consisted of a certain formula. I was unaware of the number of factors related to identifying the full-time equivalents (FTEs) needed to staff a hospital floor. I now understand that an FTE consisted of 2,080 hours/year for a full-time employee. And patient hours are a major factor, the percentage of direct admits from the emergency room (ER). The budget also has to take into consideration the skill mix needed for your organization.
Two concepts that were very interesting to me were the nonprofit and for-profit concepts. They only difference is that non-profit organizations do not pay taxes. For profit hospitals are owned and operated by financial cooperation’s and have access to larger sums of money when needed. Nonprofit organizations are more community oriented and focuses on what the community needs. They are typically in area that are financially well off but that is not the case for the organization I am affiliated with. My community is poor and Medicaid and Medicare are a high percentage of our reimbursement. Quality verses quantity is always a main focus for us. We do not provide a lot of specialty services but what we offer is quality care with the capability to stabilize and transfer to affiliated hospitals. We like to ensure our patients are receiving quality care not matter where they are sent.
IMPLICATIONS FOR THE FUTURE
My proposed project is implementing a sepsis bundle checklist to improve sepsis bundle compliance in the Emergency Department (ED) to improve patient outcomes. This project is not a high cost to the organization. The sepsis bundle checklist can be created by our quality department and once passed through the form committee for approval it can be rolled out for use. The education department will be involved to develop the education for the staff and providers to ensure the checklist is getting implemented correctly. The checklist will be printed in our print shop so each .
~Our mission is to eradicate preventable diseases, minimize trial and error, increase patient understanding by supporting a wholistic ecosystem that shifts health management to wellness 2.0; whole-life personalized wellness
How to get more out of your wellness portal weatrust
Does your health plan have a wellness portal? If so, what’s next?
The key to any wellness program is engaging your employees. But when your wellness tactics take place largely online, creating effective engagement takes specific strategies. Recently, Kimberly Swanson, WEA Trust’s Manager of Member Health Services, held a webinar to discuss simple, data-driven tips to help employers get more out of your wellness portal. Here are her slides.
Qualitative study of therapists working at Stangehjelp in Norway who are applying the principles of deliberate practice in their efforts to deliver more effective treatment services.
1. SURVIVAL STRATEGIES SUCCESSES BY PROGRAM
Consistent Referral Program Testimonials
“In the last two months my practice has exploded! I have gone from four referral sources to
twelve within weeks. My visits have more than doubled and I have just hired another PT.”
T.H., PT
“In the first six months, after I received training in your program, my referrals increased 27%. I
am definitely more aware of the importance of my referral source and improving and
maintaining communication with them. I am pleased to report that our patient load has increased
50% compared to the first two months of a year ago, thanks to your Referral Control Program.”
M.R., PT/Business Owner
"In the past, before the Survival Strategies training, I wanted to help people, but I didn't know
how to communicate properly. I tried to be interesting, to razzle-dazzle doctors when I met with
them to promote referrals. That just doesn't work.
"Also, I had put all my "referral eggs" basically in one basket. You need to have relationships
with multiple doctors, and the Practice Expansion Program training showed me how to
accomplish that.
"It's also amazing how quickly our business turned around. We realized full return on investment
in the training in less than 90 days.
"A lot of the success I've had I owe to Survival Strategies, learning how to work with people and
how to develop strong relationships."
B.W., CHT - Cumberland, MD, and Petersburg, WV
"I wanted to say how much Survival Strategies has helped my practice over the last six months.
As a direct result of the Practice Expansion Program, my clinic has doubled its growth. The
Program gave me the tools to use to expand my practice to a level that I never dreamed was
possible in my area.
"The best and most exciting part of the Referral Increase Program is that I can continue to
develop new and existing referral sources to improve our business. The potential increase in
2. referrals is unlimited with the use of the techniques and strategies that are taught by the
consultants and trainers with Survival Strategies. I have learned relationship development skills
that were never taught in PT school. My comfort and confidence level in dealing with the
physicians has increased tremendously. Getting past the front office is much easier now and I no
longer feel like a salesman. I feel that I have some control over my business and its future."
R.G., PT, Benton, AR
“As a young private practitioner in a competitive market, I was faced with a very slow growth.
Survival Strategies taught me a system to develop a game plan to initiate or improve
relationships with potential referring healthcare practitioners. Additionally, they also provided
me with a system to generate more internal referrals. They provide you with the techniques to
gain more control of your business.
Survival Strategies has given me the tools to allow me to improve my statistics such as new
patients, patient visits, charges and collections by 60 to 80%."
S.Y., BS, MPT – Summersville, WV
"I was ready to give up and I was tired of fighting to get through the day without a disaster. We
decided to do the Survival Strategies Referral Increase Program, out of confusion and
desperation, but now we are reaping the dividends!
"Since the program, we have gone from 300 patient visits per week to 450! We learned
communication skills as well as marketing techniques. We just landed 3 new industrial contracts
that we never would have gotten if we had not been taught to negotiate! Now I feel I have
control of my business and sometimes even myself (joke!!). We will always appreciate what
Survival Strategies has done for our business both personally and professionally."
M.J.S., PT/CHT - Davenport, IA
"I found my practice floundering. I made the decision to expand the practice. I made a decision
to utilize a business consultant and started with Survival Strategies a little over a year ago. The
results have been not only the salvaging of my company, but healthy growth.
"My practice has grown from 70 visits per week to 200; from a staff of 3 to 11; from 1,000
square feet to two offices totaling 3,800 square feet, with both pediatric and adult services.
"The Practice Expansion Program has given me the tools and understanding to objectively
quantify the business and where it is headed."
3. C.S., PT - Corona, CA
"Survival Strategies not only helped me build successful referral source relationships, but they
also helped guide me through some challenging business and personal decisions.
"The folks at Survival Strategies are educators, counselors and consultants all wrapped into one.
They work very hard to help keep you on track throughout the Practice Expansion Program. I
have thanked God many times for hooking me up with everyone at Survival Strategies."
C.C., PT - Fairfax, VA
“If someone would have told me I could regularly increase my referral base by 13% in just four
months by implementing their program, I would have laughed in their face. I have been in this
business over 15 years and by financial measures, our rehab clinic was already successful.
"But how could I pass on the guaranteed return on investment offered by Survival Strategies?!
They guaranteed I’d get a return on my investment in their program, by increasing my referrals
and new patients.
"Well, I didn’t increase my referrals by 13% - instead they increased by 17%! And instead of
taking four months, which I would have thought impossible, it took only three months!
"Sure, there was a lot of hard work involved in obtaining this growth, but with Survival
Strategies’ “game plan”, you are working efficiently and effectively. It’s a proven program that
has worked for hundreds of PTs all over the country.
"The Survival Strategies program contained tools that are easy to use and extremely effective in
increasing patient referrals. I would not consider myself an expert yet in applying these methods,
but I am definitely learning. But my success so far shows that you don’t need to be an expert for
this program to start working. You just have to commit to it, follow the plan and get ready to
treat more patients!”
M.T., PT
Effective Reimbursement Program Testimonials
"The Effective Reimbursement Method offers true guidance and control of your finances
delivered in the highest level of communication. Not a single minute or dime spent on this
program has been a waste of time and effort. We were told it was hard work: It was the easiest
hard work I've ever had the privilege to do.”
4. "The certainty on control of the day-to-day routine is there. Personally this program has been the
key to a missing lock and an ongoing negative issue in our lives. Before, it was enough to make
you want to quit, despite loving the practice I've built. Now, NO WAY I'd quit. I've got income.
Give me more of your 'hard work.' I can't thank you enough for your brilliant program."
B.L., PT - Ventura, CA
“Over the course of this module, Milestones has had an overall upward trend with contracts &
billed out. Collections peaked at 360K for 1 month from 160K the month before we began with
Survival Strategies. Our staff is much more organized and here is order in the department. People
are well-hatted and are working to train others as their “back-up.” Well worth the investment.”
M.S., PED – Mcallen, TX
"Before taking the Effective Reimbursements Program, I had no control and no system of
accountability or predictability when it came to collections. Even though business was pretty
good and our charges were well above what we needed to break even, we just couldn't get
enough money in to pay bills.”
"I was so desperate I considered selling out. But luckily for me, Survival Strategies convinced
me they could turn my collections around in a very short time. They were right! I am so thankful
they were able to give me the 'tools' I needed to get my billing and collections under control. I
also now have the accountability and predictability I never had before. It has worked so well for
me that I'm planning to take another program they have to offer."
J.B., PT - Kailua, HI
“Prior to the tutelage of Survival Strategies, we employed only a limited amount of “working
tools” to manage our billing and collections. Our weekly collections teetered around 5-7
thousand dollars with our receivables predictably at 11-12 thousand per week. Using the Billing
and Collections Module taught by Survival Strategies, our collections have doubled in the course
of six short weeks as well as effecting a notable improvement in our patient control.
"Survival Strategies’ application of the Hubbard Management Technology has permanently
transitioned the accounts department of our physical therapy practice into a predictably efficient
and smooth managed business. Thank you Survival Strategies!”
M.J.P., ATC/Co-Owner
5. “I did the Effective Reimbursement Method because I knew I was getting far less in collections
than we were posting each week in charges, and I wanted to get more cash in the door. Despite
my efforts to get the collections up, they were just staying the same. Sound familiar?
“Last fall we were consistently doing 180-190 visits per week, and collecting about $12,000 per
week. Then in November I bought an additional clinic and incorporated it into mine. This
brought our visits up to about 300 per week. So, our charges went up to $42,000 per week, but as
of January we were still collecting only about $18,000 a week. That’s what prompted me to do
the Effective Reimbursement Method.
“I started the first training session on this program in the first week of February. Then, in March,
we collected $20,000 more for the month than we did in February! In April, we collected
$28,000 more than we did in February! So, I’ve gotten well above my return on investment on
this program already and I still have the second training session which I’m starting this week. I’ll
follow that up with a 3-month internship!
“So, I’m looking forward to getting many more benefits from the program before I’m finished.”
C.J. – Practice Owner, Kansas
“I have to say that the Effective Reimbursement Method has been a roaring success. The changes
that have occurred in my office since we started are quite amazing.
“Before we started, we had a fairly sizable debt, we were having difficulty making ends meet and
we were seeing no end to that situation. My finance staff were asking me to buy expensive
computer systems. I was also getting requests for new personnel. Of course, our caseload really
couldn’t justify an increase in the finance staff; in fact, the patient visits had increased but the
finance department wasn’t keeping up. I was frustrated and not sure what to do.
“Well, it turned out that the system was quite a change from what we were doing and it took
quite a bit of effort to change our system. Then, a shift in attitude started to take place and people
began to realize how easy and powerful the system actually was. It made life easier, to the point
that I am not longer getting requests for a new computer system or new personnel. In fact, we
started to notice that we were overstaffed in the finance department and had to reorganize tasks
and schedules.
“The finance area finally feels calm and under control. I really can’t believe it, as this is the first
time it has felt this way. Our collections are in better shape and we are getting that debt handled.
After 4 months, our debt is already cut in half and we have already paid off the additional loan
needed to finance this training program. Quite amazing!
6. “Survival Strategies’ Effective Reimbursement Method is very simple but very effective and I
would highly recommend it to anyone in the health care field.”
S.Y., PT, Alhambra, CA
"Do you have an Accounts Receivable that is too large and out of control? Are you frustrated
waiting to collect the money that you earned months ago? Do you have a “good practice” except
for the billings and collections department? Are you completely frustrated being effect of the
insurance industry and not being able to collect the money you have worked hard to earn?
"If you have answered yes to any of the above questions you need to read on. I, as a private
practice owner, would like to share with you the “wins” my employees and my corporation have
experienced upon completing the Finance Program.
"I decided to work with Survival Strategies on the Finance Program as I had an Accounts
Receivable which was huge and out of control. At the time I signed on to do the program the
production in our offices was steadily increasing. I knew if I didn’t do something about
increasing our collections that I would have a monster Accounts Receivable. After 8 years in
business, I was finally able to confront the fact that our billings and collections needed help. We
needed a system.
"Our collections in July, after implementing the program for only one month, resulted in an
increase in our collections of $30,000.00. This was $30,000.00 higher than we had ever collected
in our “best month” in business. Since that time we have collected from $10,000.00 to
$40,000.00 more per month than we ever had collected in our “best month”.
"Not only have the financial gains been significant since implementing this program, our
organization is saner and runs more smoothly. The morale of my billings and collections staff
has improved tenfold as they now have a “system” and the tools to do their jobs. Prior to doing
the program, they had to guess or perform trial and error as to what would work with insurance
companies and what wouldn’t. They now have a technology and system, which is proven to be
successful.
"To date, in the past year, with the effective reimbursement system in place we have collected
over $350,000.00 more than we did over the last year at this time. Better yet, our accounts
receivable is now under control. In retrospect, I can only say I should have done this program
immediately when it was offered. Why would a business owner wait to implement a system that
brings in a significant amount of money which has already been earned? My advice to any
practice owner that is frustrated in not collecting money that he or she has earned is to do this
program immediately. If your situation was like mine you have nothing to lose and a lot of
money to gain!"
S.B., PT, Wisconsin
7. "We would like to thank everyone who helped us with the Billing & Collections program. We
have seen a tremendous improvement in our cash flow. Even our front desk collection has
increased. Your system really works. Not only were we able to be more organized, our staff have
also recognized the importance of team work ever since we have started applying your billing &
collection program. I am sure that if we continue to follow your program, more success will
come our way. You guys are incredibly GREAT! More power to all of you."
J.G., Practice Owner
"This is to summarize our experience with Survival Strategies’ program. Excellent marks in all
aspects; training, implementation and support. We now have a system in place that personnel,
either existing or new, can be easily trained on, with performance evaluated daily. The program
also emphasizes goal setting and achievement. Everyone at Survival has been wonderful. I
wouldn’t hesitate to recommend the program. Thanks!
R. Scott Harris, D.C.
Financial Planning & Control Program Testimonials
"I have been in private practice since 1996. I have been working with Survival Strategies, Inc
since 2003 and I have completed all of their major programs from the referral program, the
management program, etc. My practice has grown from a small practice in 1400 square feet with
only one therapist, a PTA and my wife at the front desk. Today our practice located in the
premier medical suites in our area, we have 6000 square feet of space and we employ over 20
staff members, including 4 PT’s and 3 OT’s.
"As a practice grows the areas that are not organized or well controlled become more obvious, in
our case getting control of our finances. The pressure to meet payroll and cover your overhead
grows as your practice grows. This program allows for me to plan for my finances and to set
aside monies needed to cover my monthly expenses and any unexpected expenditures and to set
aside monies needed to grow and expand the practice. This program gives me more peace of
mind, I am able to relax and know that my expenses are going to be covered. I am excited about
putting money aside for my reserve account and I believe it is an essential step in making my
practice more viable and successful into the future.
"I believe that my trainer has an excellent understanding of the materials and that L. Ron
Hubbard has developed a program that will bring my finances under control and help my
practice expand into the future."
Patrick E. Green, MS, PT, Cert. MDT
8. “Since doing the Financial Control Program we now have over $50,000 in reserves. No back
bills, no overdue bills. There were times before when we’d come up short—not now. We always
have money in the account.
“This has put me in such a much more reliable situation; now we’re saving money, cutting costs,
keeping close tabs on expenses. It’s a good program! It’s helped us refine and focus things!
“You guys DELIVER. That’s what I tell people—you deliver. Personally, I need someone,
especially at the beginning of a big change, to help me stay on the ball—that’s the way I am.
“You’ve been INVALUABLE to my business.”
J.C., PT – Shafter, CA
“After working with you these past few months on the Financial Control System, I have to say
that this has been a roaring success. The changes that have occurred in my office since we started
are quite amazing.
“Before we started, we had a fairly sizeable debt, difficulty making ends meet and seeing no end
to that situation in the near future. I was frustrated and not sure what to do.
“At the time of implementation it seemed the program created double work. Then, a shift in
attitude started to take place and people began to realize how easy and powerful the system
actually was. It made life easier.
“The finance area finally feels calm and under control. I really can’t believe it as this is the first
time it has felt that way. Our collections are in better shape and we are getting that debt handled.
After 4 months, it is already cut in half. Quite amazing. I finally understand financial control and
know now what I need to do in order to achieve that. It is really a great system to know and use.
Your finance program is very simple but very effective and I would highly recommend it to
anyone in the health care field. Thanks for all your help and support. We couldn’t have done it
without you.”
S.Y., PT – Alhambra, CA
“The Financial Control Program by survival Strategies has given us new life in this era of
managed care. We are now cash flow profitable. Survival Strategies is the best management
consulting company that we have ever worked with. They gave us the tools, time and their talent
to get us back on the right track. We have found that they are truly concerned about how our
business functions and are there to help us whenever we need it.”
9. L.F., OTR/L, CHT – Ansonia, CT
“As an independent private practitioner, I made a decision to utilize a business consultant and
started with Craig Ferreira a little over a year ago. My time was being clinically and
administratively torn and I found my practice floundering. I made a decision to expand the
practice as well. The results have been, not only the salvaging of my company, but healthy
growth. My practice has grown from 70 visits per week to 200; from a staff of 3 to 11; from
1,000 square feet to two offices totaling 3,800 square feet, with both pediatric and adult services.
“I credit several things to the salvaging of my company and to growth. Craig Ferreira stands out
among them. If you are “in the same boat” that I was please give him a call. You will not be
disappointed.”
C.C., PT
“I really appreciate what we have learned through the Financial Planning Program. I find it so
much less stressful knowing that there is much more control over our money in the business.
Prior to taking this program, I cannot ever remember a time that I did not have to worry about
where we were financially at any given time. This program has really helped us to get organized
financially in the business, and be able to manage our expenses in a more predictable way. John
was very helpful in our training and with our phone conferences with him. I must say that Jill did
handle most of this program with her hard work and preparation. I am most appreciative of this
great team.”
V.W., PT, - Lafayette, CA
Hiring & Retention Program Testimonials
“The Survival Strategies HR Program worked! We have good, qualified personnel working now;
stabilizing the office and bringing stats up. Since our visit to SSI and the implementation of their
HR Program, we’ve weeded out the unqualified staff and hired close to 15. The % of Patient
Arrivals has risen from 88% to stability at 92%, # of Cancellations has decreased from the 180’s
to the 150’s and No-Shows from 60 up to almost half. It is obvious to us that Mr. Hubbard’s
management technology works and the way SSI compiled his data and presented it, gets the
products we’ve been looking for years. We want to thank Ximena (Consultant), Tim (Trainer)
and everyone at SSI.”
DM & KR, PT’s – New York
10. “As an owner of a physical therapy practice in a small town, I have experienced difficulty hiring
adequate staff to cover our workload in the last few years. This adversely affected our
productivity and profitability.
"Since beginning the Hiring and Retention Program offered by the wonderful people at Survival
Strategies, we have experienced many successes.
"We now have in place a complete hiring and retention program including correct personnel
policies, an objective method of testing prospective employees, an ongoing, effective method of
recruiting, and an updated employee handbook.
"And, best of all, we have hired two physical therapists!
"I was surprised and extremely pleased at the number of contacts we elicited. In the last four
months, we had more interest from physical therapists than we had in the previous five years of
recruiting. And once we got them in the door, we knew what to do to keep them interested.
"I am extremely grateful to our onsite trainer and Consultant who spent many patient hours with
me. I believe I have made two good friends on whom I can rely in the future. I really enjoy being
with both of them.
"As always, we got more than we expected from Survival Strategies. They truly are the experts
in helping physical therapists in private practice.”
C.C., PT – Urbana, OH
“I chose to do a Custom Hiring Program because I have had been experiencing two major
problems with hiring Physical Therapists for my practice. On the one hand, it has become a
challenge to find candidates who are licensed Physical Therapists and to ensure that the
candidates I select share my vision for how I want things done in my practice. With this custom
hiring program I learned how to do both.
"Before the program I could find between 1-4 candidates a year. I have changed search methods
for finding eligible candidates and since the start of the program have found 6 candidates in the
last 3 months! Also, I have many new ideas about how to attract even larger numbers of PTs. I
have already put some into action but plan to implement other new ideas in the next few weeks.
"Also, my consultant has been very helpful in explaining the details regarding implementation.
Rarely have I done business with a company that strives to deliver more than I expect. I have
benefited both on a personal level and a professional level from the collaborative modeling of the
ideas taught by Survival Strategies to better deliver service in my own practice.”
E.C., PT
11. “I started off somewhat timid to the idea of hiring therapists that knew more about treating than
I. The supportive folks at Survival Strategies really aimed my efforts into the right direction.
Simple things like wording ads that look for the right candidate, where to look for the right
candidate, spotting their emotional tone and asking questions to pull the candidate out when
interviewing or just talking. This became useful when at one point. I had a landslide of hiring
within a 2 week period. Talk about on the job practice! I was hiring an aide, a receptionist, and
interviewing/pursuing a therapist in the same period of time.
"What is most important is that I am excited, ready and willing to search for the right people and
without hesitation.
"As far as retention goes, we have initiated a bonus salary structure (just for therapists so far)
that is exciting. I have put together an excel spreadsheet that calculates bonus based on
production. I always want to pay therapists well and now I can to those deserving. At one point
we had a therapist to whom we paid generously. He ended up not returning the favor. If we had
paid him a base salary with bonus, I think he would have performed better. Our recently hired
therapist is excited about the new salary structure.”
J.G., CHT
“This program has many facets and can produce powerful results in all areas of Human
Resources, Hiring and Recruitment.
"We went for a year and a half without being able to finding a PT. Then we signed up for the
program and hired two PTs prior to even going to California (thanks to our consultant help
before the program).
"I learned a system to keep in place for our interviewing and hiring that has made sure that we do
not just settle for someone that seemed to interview “pretty well”. We no longer have to be
desperate for that PT license. We now make sure to only hire those that “pass” our system and do
not settle, even if it is a PT.
"We strive to have a great team. The process we learned in the program helped us “weed” out
staff that was not producing and was backstabbing management. This has led to an improvement
in morale for all.
"We now continually recruit because of what we learned on the HR program Because of that, we
have PTs and admin interviewees that have been hired even when we did not “need” them. In
that past, we would never have hired without having a position open. Now I know that if the
person is the right fit, the position can be created. I have never regretted hiring the right person
even when we wondered about how the paycheck was to be covered. It has always worked out.
Having great team members, all with a common purpose, make it work out.”
12. J.W., PT – Illinois
“Before I began the HR program with Survival Strategies I felt like there wasn’t any way we
could control getting therapists in to work for us, and not able to get enough therapists was the
biggest limiter to our growth.
"We now have an abundance of therapists – we actually have more than we need. I know that is
going to be shocking to some people out there but it’s true.
"With the skills I learned I am now able to better get in communication to find out what that
person is really like. The testing system is also very useful to understand more of that person,
and we liked the systems in general on the program.”
J.S., PT – Utah
Management Program Testimonials
"Where to start?!! The implementation of the Management Program in my clinic has overall
saved all of us a TON of time, helped to increase individual productivity, and also the ability to
truly create and achieve our goals as a group.
"Of course the most important thing and fun activity to do was to actually put my vision and
mission into reality with writing the Administrative Scale. (A scale of the ten key items for
success in any activity). The one pervasive complaint of all staff members that showed up in my
survey of each of them was that they did not know my vision and goals and wanted to. They did
not know because I did not clearly know yet! Thank you to my SSI Trainer for spending the
hours that it took to create my vision and purpose clearly!
"The technology of writing programs and then [writing] plans off each program was truly an
enormous breakthrough for me. I have always had good ideas and had no idea why they did not
make it into reality when they were so good?! This tool is amazing at helping to get every idea
into action right away, or when the time is right.
"The communication system has helped to make 100% of orders and requests heard and
answered in a timely manner. All of my orders in the past were verbal. It’s a wonder anything
got done! The communication system allows employees to have an organized list of things to do
so they can be successful instead of having to keep a task on a sticky or in their head and then
beat themselves up later for forgetting to do it and me having to remember to check up on them
to see if it was done.
"Writing all job descriptions and clinic policies has helped each employee know exactly what is
expected of them and has empowered them to be their best. Having each employee know their
responsibility to the clinic’s daily and weekly actions and able to see in their statistics how they
13. are doing in regards to creating their products has given everyone power in their position. It has
taken things off my plate and made everyone feel they are a very valuable part of the team. It has
made "management" so much easier because employees regulate themselves and the need for
getting on team members to do better is rarely necessary anymore.
"I have to thank my Consultant for her patience and steadfast skill at helping me to implement
this. I could not have and would not have gotten it all in place without her weekly support
meetings and helping me to take the next step.
"Thank you Survival Strategies and for delivering all this technology to my clinic and so many
others. You are responsible for helping me feel like my dreams can come true, that my
employees are able to see their higher purpose in their daily activities, and that we as a group
really can create anything.
"Bigger than that, you are helping our field of PT become stronger and helping more individuals
be empowered to take care of their bodies with exercise and knowledge and less use of
medications."
Julie Byrt, MSPT, CMMT
"Our first encounter with Survival Strategies was with the Practice Analysis. Initially we were
very skeptical about investing time and money in Survival Strategies’ program. We contacted
several of their previous clients and most of our fears were put to rest.
"After participating in our six day intensive training program in California our remaining fears
were put to rest.
"The management strategies we acquired enabled us to run our business more efficiently and
improved our bottom-line. Our patient attendance increased from 77% to 88% with some weeks
peaking as high as 90%. Our collections have improved by 25%. We have learned to manage our
business by statistics; this along with motivation and perseverance is the key to success."
V.B., PT – Baltimore, MD
They (Survival Strategies) seem to have all the answers. I’m not exaggerating; they have the
ability to handle EVERY situation. I am very thankful that I took that chance almost two years
ago and gave Survival Strategies a call. It has paid off in leaps and bounds. I have gone from a
small clinic seeing roughly 120 visits a week with only 4 employees, to 12 employees treating
270 visits at week end! We’re also getting ready to build our own building and expanding from
our modest 2,500 sq. ft. clinic to over 7,800 sq. ft!
T.W., PT – Arizona
14. I have a great office, but is was truly a mess;
I couldn’t find anything including the desk.
I’d be searching for charts, client contracts and such,
Most of the time I didn’t eat lunch.
But then one day I decided to get help,
‘Cause I couldn’t get out of the mess myself.
I called the West Coast to Survival Strategies,
It was to Bob I made my first plea.
“Oh help, oh help, I’m drowning in clutter.”
“Oh just do the Practice Analysis,” he uttered.
I did it and the next to arrive
Was Tim with a grin and lots of patience inside.
We talked and we planned, we cleaned and we sorted,
I learned how to take control of disorder.
With seven baskets setting upon my desk,
It was Nancy then helped me conquer the rest.
Learning to complete those cycles of action,
So to have peace and job satisfaction.
Am I happy and proud of my clean desk?
You bet…but can you guess the rest?
I’m motivated, pleased and have a Battle Plan,
For Survival Strategies has showed me I can,
Take control of the clutter and stop wasting time.
The results are worth every thin dime!
Thanks for ALL of your help. It truly has made a very positive change in my life.
L.B., Audio – Williamsburg, VA
Public Relations & Marketing Program Testimonials
“We just completed another outstanding program through Survival Strategies. After several
months of phone conversation with our consultant, implementing what he taught us, and
purchasing some promotional materials, we are in our best place ever.
“We have had a steady increase in referrals for the last six months, including record weeks. We
are offering seminars to the public. We have received numerous positive comments in our first
professionally designed newsletter. We have had professional graphic design people tell us that
this is top quality stuff, second to none.
“We are motivated to continue to succeed.
“As always we got more than we expected from the wonderful people at Survival Strategies, a
true exchange in abundance. I can recommend this program without reservation."
15. C.C., PT – Urbana, OH
“I am so excited about this program. It makes PR so easy and obtainable for people who really
don’t know where to start. It’s like PR for Dummies! Thank you, thank you, thank you.”
W.G.
“I just want to say thank you to Survival Strategies. Our clinic has been mailing the newsletters
from the PR and Marketing Program and has had great success. Our referrals increase each time
we send out a new newsletter.
"As the Marketing Director, I can’t tell you how wonderful it is to have such a professional
looking, high quality newsletter, going out consistently, with far less effort on my part, and for
such a great price.
"With the first newsletter we sent out we had an all time high of 71 referrals the same week the
mailing was sent and 67 referrals the following week. When the net newsletter went out we had
70 referrals that week. Most recently, we sent 8,000 newsletters and had a new record high of 73
referrals. This week (2 weeks after our last mailing), we inserted 5,900 newsletters in the local
newspaper and beat our record. We received 79 referrals. Keep the newsletters coming!
Thanks!”
H.L., Marketing Director
“I’ve been trying to start a program just like this. It’s a unique selling point! Would make our
clinic different than the others in the area. It’s everything I’ve been trying to do.”
P.F., PT
“A less expensive, more comprehensible way to get involed in our marketing. It will bring more
attention and people to our clinic.”
C.C.
“To help make good works well known sets us up as the pillar of the community and helps us to
generate more referrals. We have a lot of difficulties competing with managed care PT. This will
16. help us promote more to the public and the public will tell the MD where they want to go. It’s an
awesome program.”
S.L., PT
Power Of Choice Program Testimonials
"The best way to illustrate the success I have achieved with the Power of Choice Program is to
paint a picture of life before Survival Strategies and this program and after: Please note that lots
of companies utilize Hubbard Technology, but only Survival Strategies does it effectively, and to
the extent that it is life changing.
"Life before the program:
I worked seven days a week, sometimes 18 hour days, often times I awoke and had no idea what
day, month or even year it was. I had almost no time to date, lived on Snapple iced teas to keep
going, and had very little to no social life. I was treating patients full-time, and was wearing the
hat of office manager, billing/collection manager, marketing manager, advertising manager,
clinic manager, treasurer, executive director and owner. I was so overwhelmed, exhausted and at
the end of my rope and ready to sell it all. Then, Survival Strategies called me about doing a free
practice analysis THAT DAY. So, I decided to hold off on selling, and give Survival an
opportunity to see if they could possibly help me get some semblance of life back without losing
everything I had worked so hard for.
"Life after completing the program:
I am very happily married with two children (and a third due any day now). I have two large
practices, one is 11,000 sq. ft and the other is 8,000 sq. ft and about 35 employees combined. I
take 3 week vacations at a time. I have been able to treat patients as much or as little as I like. I
now have a charity foundation that I started, and am able to devote time to my family, my
children, and charity work, as well as my practices. My practice is much more stable than it has
ever been, and has even been able to survive, and thrive, while I took 9 months off on two
separate occasions to get through very difficult pregnancies. I am also working on my doctorate
in Physical Therapy, and should be finished within the next 9-12 months. We have been able to
expand the services provided at each office, and significantly improve employee training and
continuing education, utilizing Survival Strategies’ courses and trainers. I absolutely love what I
do, am excited about providing exceptional care to each and every patient who enters our office,
and love all my staff members. Survival Strategies has enabled me to have balance in my life,
and do the things that I love the most.
"I do know that without Survival Strategies, I would still be living a life built on fixed ideas,
thinking small, being ignorant about good solid business practices, and overwhelmed by the
small stuff, instead of excited and energized by the big stuff! I have learned, to quote Paul
Silovsky, PT, a client of Survival Strategies, to ‘Think BIG or GO HOME!!’”
I.K., PT, Owner
17. "I have been working with the owners of Survival Strategies, Inc. for the past three years. My
practice has grown through the managed care era from 150-200 visits per month to over 700 per
month. I have also opened up three satellite offices and am working on the fourth.
"The Referral Program I completed is great! I have grown from 5-10 referral sources to over
100! To accommodate this, I have expanded my employee base from myself and a few staff to a
staff of 15 productive, viable employees.
"My training in Physical Therapy provided me with the tools to be an excellent clinician.
However, I had no training in Marketing or Management. It is difficult to have a successful
practice without business knowledge.
"Before being trained by my consultants in basic communication skills and strategies, I felt
nervous and embarrassed in referral interactions with physicians, managed care organizations,
etc. I totally lacked confidence in these areas. Now, I approach doctors and other referral sources
with total confidence and am able to develop relationships.
"I have learned to manage by objective means, using weekly and monthly statistics to pinpoint
any problem. This has enabled me to predict and handle inefficiencies before they develop into
major situations.
"I often have therapists call me as a reference for Survival Strategies. The question asked most
frequently, and the major concern of those who call is in regard to the dollar investment. With
certainty I can say that if I had not worked with them I would not be in practice today. Many
practitioners in my community are amazed that in this era of managed care I have been able to
thrive and actually expand my practice. My major success is my use of the techniques and
systems I have learned which are now part of my knowledge in operating a business.
"All this, I’m sure, sounds very optimistic and “too good to be true.” It took great dedication and
hard work on both Survival Strategies’ and my part. If you would like to become more
successful, I’m sure they would be glad to have another team player.”
S.B., MS, PT
"I just completed the Power of Choice Program. Today is the 14th anniversary of starting my
private practice. I can now do other activities, like taking another week off to go to the beach
with my wife. This is all possible because I know have the key people in place to manage my
practice while I’m gone. I do not worry.
"We are in the midst of constructing a 6,500 square foot clinic. Much of that is also being
handled by my key people. The peace of mind, more free time, and the expansion would not
18. have been possible without the Power of Choice Program and the technologies of L. Ron
Hubbard. Thanks!"
C.C., PT