Survey: IT is Everywhere (End Users’ Perspective, North America)

Survey: IT is Everywhere
End Users’ Perspective – North America

Overview
This survey, done in support of IT Professionals Day 2016, is one of two designed to
showcase how the realm of IT is expanding beyond the traditional borders of
company-owned devices and on-premises technology, thereby placing greater
demand on IT professionals to manage technology outside their traditional scope of
control. This new demand should subsequently drive a greater appreciation for IT
professionals and the important role they play.
The survey was fielded by Harris Poll on behalf of SolarWinds in June 2016 and
yielded responses from 875 employed end users (not as IT professionals) in North
America.
© 2016 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 1

Results
• Question 1: Over the course of a typical week, which of the following devices
(whether personally-owned or company-provided) do you connect to your
employer’s network (wired or via Wi-Fi) while at work? Please select all that apply.
0% 10% 20% 30% 40% 50% 60% 70%
None
Other mobile device(s)
Wearable device
eReader
Streaming media players
Bluetooth device
Tablet
Smartphone/Mobile Phone
Laptop/Desktop Computer
Answer Choices Responses
Laptop/Desktop Computer 59%
Smartphone/Mobile Phone 46%
Tablet 21%
Bluetooth device 8%
Streaming media players 6%
Wearable device 5%
eReader 5%
Other mobile device(s) 1%
None 24%

Results
• Question 2: Do you ever use cloud-based applications while at work? Please select
all that apply.
Yes 53%
No 47%
44% 46% 48% 50% 52% 54%
No
Yes

Results
• Question 3: How much do you agree or disagree with each of the following
statement?
o At work, I expect my employer's IT department to ensure consistent availability and performance
for my personally-owned devices that are connected to my employer's network (e.g., connecting
my smartphone to my work email account, connecting my wearable device to the office Wi-Fi
network, etc.
Strongly agree 31%
Somewhat agree 24%
Somewhat disagree 15%
Strongly disagree 16%
Not applicable 13%
0% 5% 10% 15% 20% 25% 30% 35%
Strongly agree
Somewhat agree
Somewhat disagree
Strongly disagree
Not applicable

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Strongly agree
Somewhat agree
Somewhat disagree
Strongly disagree
Results
statement?
o I regularly (i.e., at least once a week) use work-related applications (e.g., email, collaboration
tools, work-related productivity software) outside the office (i.e., at home, in a public location
such as a coffee shop or on a train) on either personally-owned or company-provided devices.
Strongly agree 28%
Somewhat agree 21%

0% 5% 10% 15% 20% 25% 30% 35% 40%
Strongly agree
Somewhat agree
Somewhat disagree
Strongly disagree
Results
statement?
o When I use work-related applications outside of the workplace, I expect the same level of
performance and support from my employer’s IT department.
Strongly agree 28%
Somewhat agree 34%

Results
statement?
o I expect my employer’s IT department to ensure consistent availability and performance of the
cloud-based applications I use at work.
Strongly agree 49%
Somewhat agree 37%
0% 10% 20% 30% 40% 50% 60%
Strongly disagree
Somewhat disagree
Somewhat agree
Strongly agree

Results
statement?
o It’s my employer’s IT department’s fault if I can’t access cloud-based applications to work in the
workplace.
Strongly agree 29%
Somewhat agree 40%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Strongly agree
Somewhat agree
Somewhat disagree
Strongly disagree

Results
• Question 8: For the following question, please think of devices that you either
personally own or that your company owns when answering. On average, how many
more devices do you connect to your employer’s network (wired or via Wi-Fi) while
at work today compared to 10 years ago (2006)?
1 18%
2 14%
3 6%
4 3%
5 2%
6 1%
7 0%
8 1%
9 0%
10 2%
11+ 0%
No more today than in 2006 34%
N/A - I was not employed in 2006. 19%
0% 5% 10% 15% 20% 25% 30% 35% 40%
No more today than in 2006
N/A - I was not employed in 2006.
11+
10
9
8
7
6
5
4
3
2
1

Results
• Question 9: On average, how many more personally-owned devices do you connect
to your employer’s network (wired or via Wi-Fi) while at work today compared to
those 10 years ago (2006)?
1 25%
2 11%
3 4%
4 2%
5 2%
6 1%
7 0%
8 0%
9 0%
10 2%
11+ 0%
No more today than in 2006 34%
N/A - I was not employed in 2006. 19%
0% 5% 10% 15% 20% 25% 30% 35% 40%
No more today than in 2006
N/A - I was not employed in 2006.
11+
10
9
8
7
6
5
4
3
2
1

The SolarWinds and SolarWinds & Design marks are the exclusive property of
SolarWinds Worldwide, LLC and its affiliates, are registered with the U.S. Patent and
Trademark Office, and may be registered or pending registration in other countries. All
other SolarWinds trademarks, service marks, and logos may be common law marks,
registered or pending registration in the United States or in other countries. All other
trademarks mentioned herein are used for identification purposes only and may be or
are trademarks or registered trademarks of their respective companies.

Survey: IT is Everywhere (End Users’ Perspective, North America)

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