This document is a resume for Surender Gurung, an aviation and tourism professional seeking challenging assignments in sales, marketing, and management. Some key details: - Over 6 years of experience in aviation and tourism industries, currently spearheading sales and marketing as Assistant Manager for Spring Travels in Nagpur. - Experienced in developing business, identifying opportunities, and generating plans to achieve sales goals. Skilled in client relationship management. - Previous experience includes roles at Cox and Kings, Famous Tours and Travels, Novaa Tours and Travels, and Air Arabia airlines, gaining experience in sales, marketing, operations, and customer service. - Holds a diploma in hospitality

1. SSUURREENNDDEERR GGUURRUUNNGG
Plot No.-115, Cl. No – 17/23, Lashkaribagh, Nagpur, Maharashtra - 440017
Contact: 08600017445; Email: surender.gurung@gmail.com
AAVVIIAATTIIOONN && TTOOUURRIISSMM IINNDDUUSSTTRRYY PPRROOFFEESSSSIIOONNAALL
SSeeeekkiinngg cchhaalllleennggiinngg aassssiiggnnmmeennttss iinn SSaalleess//MMaarrkkeettiinngg && MMaannaaggeerr sskkiillllss aaccrroossss tthhee AAvviiaattiioonn && ttoouurriissmm iinndduussttrryy
PPRROOFFIILLEE
 A proactive, creative & innovative professional with 6 years above Result oriented experience in Aviation &
Tourism industry with expertise in overall management, Airport operations, Training & People Management.
Proficient in developing business for the organization, identify business opportunities & generating business
plans to achieve the same & locate clients in targeted segments to secure profitable business
 Currently spearheading with SPRING TRAVELS (LOOK N BOOK INTERNATIONAL PVT. LTD) as B2B
Asst. Manager, Nagpur.(March 2012 (Launching period) to present) 2Yrs +
Job Role:
 Spring travels was strongly launched B2B online and spread all over Nagpur market and
Vidharbha.
 Promote online and offline to B2B business (Travel Agents and corporate) such as Flight
deals, travel packages and hotel reservation, IRCTC registration.
 To develop Business relationship with key decision-maker in target organizations to seek
repeat business.
KKEEYY RREESSUULLTT AARREEAASS
SSaalleess && MMaarrkkeettiinngg  SSttrraatteeggiicc PPllaannnniinngg  PPrroobblleemm RReessoolluuttiioonn  CCoommmmuunniiccaattiioonn SSkkiillllss  CClliieenntt RReellaattiioonnsshhiipp MMaannaaggeemmeenntt
 WWoorrkkffoorrccee DDeevveellooppmmeenntt  OOrrggaanniizzaattiioonnaall EEffffeeccttiivveenneessss  SSoofftt sskkiillllss  PPuubblliicc SSppeeaakkiinngg//PPrreesseennttaattiioonn SSkkiillllss  CCrriittiiccaall
TThhiinnkkiinngg  RReellaattiioonnsshhiipp//IInnfflluueenncciinngg SSkkiillllss  PPeerrffoorrmmaannccee MMeeaassuurreemmeenntt
PPRROOFFEESSSSIIOONNAALL EEXXPPEERRIIEENNCCEE
Cox and Kings (Franchisee), Jabalpur since 14 March’11 to 25th Feb’2012
 Ability to individualize the Brands of Cox and kings and responsible for aggressive
selling Outbound Packages & maintaining the discipline in staff and vendors (PSA &
GSA).
 Relations built & take care of vendor management and MIS preparation.
 Expertise customizing itinerary, costing, and reservation of Duniya Dekho
(Outbound sales)
 The incumbent will be responsible for aggressive selling of outbound & inbound
holiday packages.
 A strong team leader /player, training, guiding & motivating teams of professionals.
 Building strong relationship with clients.
FFAAMMOOUUSS TTOOUURRSS && TTRRAAVVEELLSS,, NNaaggppuurr ssiinnccee SSeepp 0099 ttoo MMaarrcchh 22001111..
TToouurr SSaalleess MMaannaaggeerr
 Providing information and marketing the International and domestic tour packages
 Designing itinerary, costing, and booking hotels.
 Handling high numbers of incoming calls from direct customer and
sub travel agents.

2.  Maintain liaison with clients & Airline’s staff to provide better service to the
customers
 Leading team engaged in handling domestic bookings ensuring all booking and
reservations are processed accurately.
 Prepare cost effective travel plans and provide excellent customer services.
 Responsible for domestic & international reservation in Air Ticketing
 Undertake multiple jobs including documentation, hotel reservation, providing
clients apt readymade packages and also facilitate in visa formalities
NNOOVVAA TTOOUURRSS AANNDD TTRRAAVVEELLSS,, NNaaggppuurr DDeecc 0077-- AAuugg 0099
TToouurr OOppeerraattoorr ((MMaarrkkeettiinngg && SSaalleess))
 Sales & Marketing all the Domestics and international tours at attractive prices for
Nepal, Dubai, Malaysia, USA, Bangkok
 Assigned customers and provided services for domestic and International travel
tickets to customer at the most competitive rates.
 Established corporate goals, short/ long term budgets and developed business plans
for the achievement of goals
 Target oriented and hardcore sales - - Proficient in developing business for the
organization, identify business opportunities & generating business plans to achieve
the same & locate clients in targeted segments to secure profitable business
AAIIRR AARRAABBIIAA AAIIRRLLIINNEESS,, NNaaggppuurr AAiirrppoorrtt NNoovv 0055--AAuugg 0066 ((TTrraaiinneeee))
AAuugg 0066--NNoovv 0077
OOppeerraattiioonn EExxeeccuuttiivvee,, AAiirrppoorrtt ((NNaagg))
 Handling entire ground operation of activities while providing pre departure & post
arrival assistance to the passengers
 Check in passengers and baggage, using manual and computer systems, in
accordance with airline procedures
 Complete and dispatch all relevant documentation including ticket, as required by
the airline or operator to their appropriate addresses
EEDDUUCCAATTIIOONNAALL QQUUAALLIIFFIICCAATTIIOONNSS
DDIIPPLLOOMMAA IINN HHOOSSPPIITTAALLIITTYY TTRRAAIINNIINNGG;; 22000066
Indira Gandhi Institute of Aeronautics; 75%
MMAA ((EENNGGLLIISSHH LLIITTEERRAATTUURREE));; 22000055
Sagar University, MP
BB..CCOOMM;; 22000033
Sagar University, MP
HHIIGGHHEERR SSEECCOONNDDAARRYY CCEERRTTIIFFIICCAATTEE;; 22000000
SSEENNIIOORR SSEECCOONNDDAARRYY CCEERRTTIIFFIICCAATTEE;; 11999988
EEXXTTRRAA CCUURRRRIICCUULLAARR AACCTTIIVVIITTIIEESS
 Credentials of holding NCC “C” Certificate in “B” Grade
 Successfully participated in TSC- Delhi 2002-03 (National Level)
DDaattee ooff BBiirrtthh:: 14th August 1982
PPaassssppoorrtt NNoo..:: H0362945

3. LLaanngguuaaggeess KKnnoowwnn:: English, Hindi
RReeffeerreenncceess:: Available on Request