The document outlines the key components involved in managing a supply chain and demand chain. It discusses customer relationship management, product life cycle management, supply chain integration and technology infrastructure, order/demand capture, sourcing, procurement, fulfillment/logistics, payment, and decision support. For each component, it lists the specific areas and functions that must be addressed to effectively manage that part of the overall supply and demand chain process.

1. Supply Demand Chain
Supply Chain Management & Technology Infrastructure
Customer Relationship Management
• Field Service & Service Parts Logistics
• Content Management
• Sales Force Automation
• Warranty Chain Management
• Channel Management & Customer Analysis
• Reverse Logistics/Material and/or Merchandise Returns
Product Life Cycle Management
• Request for Information
• Collaborative Design
• Product Portfolio Management
• New Product Introduction
• Outsourced or In-house Design Services
• Product Data Management
Supply Chain Integration & Technology Infrastructure
• Hardware Options
• Network Infrastructure
• Security
• Enterprise Asset Management (EAM)
• Electronic Data Interchange (EDI)
• B2B Connectivity Standards and Integration

2. • Enterprise Resource Planning
• Wireless Applications and Devices
• Internet/External Portals
• Contingency Planning
• Enterprise Application Integration (EAI)
• Automatic Identification & Data Capture (RFID)
• Regulatory & Customer Mandate Compliance, Government Issues
• Enterprise Data Management & Data Synchronization
• On-demand Hosted Applications
Order/Demand Capture
• Supply Chain & Production Planning
• Supply Chain Coordination & Event Management
• Outsourced Manufacturing
• Supply & Demand Chain Network Design
• Demand Planning/Forecasting
• Order & Demand Management
• Quote-to-order Automation
Sourcing
• Trade Exchanges (Public & Private)
• Commodity Team & Supplier Collaboration
• Spend Analysis, Product Cost Management & Supply Strategy
• Content Management

3. • Outsourced Manufacturing
• Auctions
Procurement (Direct & Indirect Services)
• Marketplaces
• Content Management
• Supplier Relationship Management & Supplier Development
• Supplier Performance Measurement & Monitoring
• Supplier Enablement
• Group Purchasing Organizations/Solutions
• Product Cost Management
• Supplier Risk Management
• Contingent & Temp Labor Services Management
• Employee Business Services Management
• Purchase Order & Requisition Management
Fulfillment/Logistics (Inbound & Outbound)
• Order Management Inputs
• Warehouse Management Services
• Transportation Management & Optimization
• Inventory Management & Optimization
• Outsourcing Services
• Simultaneous Outbound and Inbound Management
• Global Trade Management

4. • Supply Chain Event Management
• Manufacturing Execution Systems
• Logistics Resource Management
• Service Parts Logistics & Service Supply Chain Planning
• Vendor-Managed Inventory
• Supply Chain Execution
• Distribution Planning/Distribution Requirements/Order and Delivery
Management
• Customized Build/Assemble
• Supply Chain Security
• Material Handling Equipment & Services
Payment (All forms of enabled payment)
• Financial Transaction Management (All Requisition-to-Check
Processes)
• Electronic Funds Transfer & all forms of e-Payment
• Electronic Bill Presentment, e-Invoicing
• Purchasing Cards
• e-Credit
• e-Money
• Spend Data Management
• Financial Supply Chain Management
• Collaborative Cash Flow Management

5. • LC Management
Decision Support Circles
• Research, Advisory & Consulting
• Inter-enterprise & Cross-functional Collaboration/Supply Chain Skills
Management & Education, Professional Development
• Business Process & Performance Management/Revenue, Price & Profit
Management Automation
• Regulatory & Customer Mandate Compliance, Governance Issues, Supply Chain
Relationship Management
• Information Sharing
• Analysis
• Enterprise Business Intelligence
• Supply Chain Skills Management & Education, Professional Development
• Six Sigma, Quality & Lean Six Sigma
(Note: Information Sharing and Analysis together create Knowledge Management)