The document discusses supply chain management. It defines a supply chain as the flow of goods from raw materials to end customers, including transportation and storage. Effective supply chain management can reduce costs, improve service, and enhance revenues. Key issues addressed in supply chain management include network planning, inventory control, distribution strategies, supply chain integration, product design, customer value, and use of information technology.
The role of e business in supply chain managementJohns Joseph
E-business is the execution of business transactions via the
internet.One of the primary benefits of e-business is its ability to cut costs. This technology eliminates the need to have a physical presence.e-business strategies like social media and online advertising involve lower costs than traditional marketing which allows startups and small companies to reach their target audience.
This is my presentation of Supply Chain Design for Master in Business Administration Class 2018-2019 Cavite State University
CTTO Coca-Cola for the presentation
https://youtu.be/Qo6AINGFoHM
STEP (Stibo Enterprise Platform) TrailblazerStibo Systems
GET TO KNOW TRAILBLAZER
Stibo Systems’ Multi-domain master data management system allows companies to create a single authoritative view of their product and customer data, digital assets, and suppliers.
With this latest release, Stibo Systems has added
Ability to quickly access new industry-specific features
New customizable dashboard that focuses on what matters most
Enhanced matching and linking capabilities for product and customer data
Easily classified product data with auto-classification
Create interactive tablet based publications with dynamic page content
Personalize selling by using pre-defined templates
And much more
The role of e business in supply chain managementJohns Joseph
E-business is the execution of business transactions via the
internet.One of the primary benefits of e-business is its ability to cut costs. This technology eliminates the need to have a physical presence.e-business strategies like social media and online advertising involve lower costs than traditional marketing which allows startups and small companies to reach their target audience.
This is my presentation of Supply Chain Design for Master in Business Administration Class 2018-2019 Cavite State University
CTTO Coca-Cola for the presentation
https://youtu.be/Qo6AINGFoHM
STEP (Stibo Enterprise Platform) TrailblazerStibo Systems
GET TO KNOW TRAILBLAZER
Stibo Systems’ Multi-domain master data management system allows companies to create a single authoritative view of their product and customer data, digital assets, and suppliers.
With this latest release, Stibo Systems has added
Ability to quickly access new industry-specific features
New customizable dashboard that focuses on what matters most
Enhanced matching and linking capabilities for product and customer data
Easily classified product data with auto-classification
Create interactive tablet based publications with dynamic page content
Personalize selling by using pre-defined templates
And much more
Riversand's Enterprise PIM Solution manages the continuous flow of data throughout the entire Product Information Lifecycle, this product information management helps manage the information required to market and sell products through distribution channels. Know more on http://www.riversand.com/
A quick read on the basics of GDSN MR3 update – deadlines, why it matters to Consumer Goods / Medical Device manufacturers, Retailers and Distributors. Visit for more info : http://www.riversand.com
Product Information Management: Everything you wanted to know but were afraid...Samantha Owens Davis
87% of consumers are unlikely to purchase from a retailer with inaccurate product information.
And for this reason, manufacturers and distributors everywhere understand the importance of creating and maintaining complete product information. In this presentation, Ntara helps educate organizations on product information management (PIM) solutions and how it can bring your organization to the proverbial “product information promised land.”
In this presentation, you'll learn why PIM is important, why you need a PIM, what PIM is, and how it works. As an added bonus, we'll give you tips on how to get started with a PIM.
A Point of View for PIM in Retail, CPG and Distribution CompaniesShamanth Shankar
Gain a common understanding of PIM and its value to your organization. Understand why managing product information is critical to your Ecommerce / ERP initiative (upgrade or rip & replace)
Why marketers need a Product Information Management (PIM) SolutionChris Risner
David Sultan, Director of Sales Engineering for PIM software company inRiver, discussed product information management (PIM) solutions in detail. During this webinar, David provided a comprehensive explanation of what a PIM does, how they work, and who would benefit from using one. David will also give specific methods that a PIM can be used to generate revenue, save money through improved processes, speed up marketing initiatives, and improve customer satisfaction.
What you will learn:
- The definition of a PIM solution
- How a PIM integrates with marketing systems and functions
- Who would benefit from implementing a PIM
- How a PIM addresses operational inefficiencies, disparate product information, and inconsistent product messaging
- How a PIM can generate increased revenue – improved conversions, higher revenue per order, etc.
- Ways that a PIM can increase customer satisfaction and help retain customers in the long run
- Real-world case studies showing the effect that a PIM implementation has had on the business
In this talk we will discuss what is a PIM and for which use cases a PIM can be your number 1 problem solver. Besides PIM Systems there are many other ways to centralize your Product Information. In some cases a PIM is over engineered and there are other solutions to get the job done. We will take a look at those Solutions starting with BI-Tools which help you to gather and consolidate Information from various sources to Magento Extensions that add missing functionality to your shop.
Product Information Management (PIM) system for all types of product - Right ...Right Information
In this presentation, you will learn how the product information management process can be simplified in your company. Product data during product lifecycle has a great impact on the efficiency and quality of the sales process and on the relations with customers. In most companies, the central data point starts in ERP systems. We propose a new way of thinking about the environment for advanced products, where organizations need to manage more than just basic information.
Read more on: https://rightinformation.com/
Supply Chain Network Design: Key Questions for a Successful Distribution NetworkHannah Flynn
As we plan for the world of eCommerce and the customer expectation of quick, free shipping, our ability to forecast is turned on its head. How many distribution centers do we even need, and is that number feasible? Can we use historical data to plan for demand and design our networks, or is there a better way?
If we're going to offer the speed of shipping and variety of inventory that today's customers have come to expect, there are a lot of different questions that need to be asked. Join Irina Rosca, Director of Supply Chain Operations at Helix and an experienced global supply chain strategist, as she walks through the key questions to a successful and efficient distribution network. You'll leave knowing what data you can start collecting today to answer these questions.
New trends in it and its impact on supply chain management pptASIFUDDIN MOHAMMED
New trends in it and its impact on supply chain management in Hospitality Industry.
The main aim of this paper is to focus the new ideas and innovations in supply chain management in Hospitality industry through the usage of Information technology (IT). This paper covers how new trends of IT changed the shape of supply chain and also discusses the importance of IT and its impact in the Industry. Changing lifestyles, competitive market and consumer behaviour requires change in technology in the business environment. The new practices and approaches in supply chain management focus on the different information systems like Point of Sales to help forecast data, monitor inventory levels and sales trends, and in turn companies have seen cycle time reduction, quicker order filling, inventory at the right safety stock level, and customer service improvements. Branded network in Hotels, new technology involved transportation and Food & restaurants now days creating a new dimension in distribution systems where The Standardized, affordable and Technology driven to link all the functions and provide the customer a seamless comfortable experience. where the customer orders and manage electronically which help to save costs and precious time. These changes creating new opportunities with competitive advantages, so consideration of IT and IT investment is the essential thing for each firm in order to sustain in the market.
Philippe Bernou - Seamless omnichannel solutions with Magento order managementMeet Magento Italy
In questo intervento Philippe Bernou ha evidezionato come i merchant utilizzino la gestione degli ordini per trovare il successo omnicanale.
Sono stati inoltre messi in evidenza sia i vantaggi dell’utilizzo di un singolo sistema di record per coinvolgere tutti i touchpoint e le aree geografiche, sia l'impatto a due cifre che possono avere programmi come Click-and-Collect, Ship-From-Store e Ship-To-Store sulla crescita della propria attività.
CPFR - Model for Supply Chain Co-ordinationCHIN Kok Poh
Collaborative Planning Forecast and Replenishment is a supply chain management practice for multi-tier co-ordination. This slides incoporate CPFR, Unified Communications, RFID, RTLS and Portal Collaboration technologies to execute advanced CPFR.
Riversand's Enterprise PIM Solution manages the continuous flow of data throughout the entire Product Information Lifecycle, this product information management helps manage the information required to market and sell products through distribution channels. Know more on http://www.riversand.com/
A quick read on the basics of GDSN MR3 update – deadlines, why it matters to Consumer Goods / Medical Device manufacturers, Retailers and Distributors. Visit for more info : http://www.riversand.com
Product Information Management: Everything you wanted to know but were afraid...Samantha Owens Davis
87% of consumers are unlikely to purchase from a retailer with inaccurate product information.
And for this reason, manufacturers and distributors everywhere understand the importance of creating and maintaining complete product information. In this presentation, Ntara helps educate organizations on product information management (PIM) solutions and how it can bring your organization to the proverbial “product information promised land.”
In this presentation, you'll learn why PIM is important, why you need a PIM, what PIM is, and how it works. As an added bonus, we'll give you tips on how to get started with a PIM.
A Point of View for PIM in Retail, CPG and Distribution CompaniesShamanth Shankar
Gain a common understanding of PIM and its value to your organization. Understand why managing product information is critical to your Ecommerce / ERP initiative (upgrade or rip & replace)
Why marketers need a Product Information Management (PIM) SolutionChris Risner
David Sultan, Director of Sales Engineering for PIM software company inRiver, discussed product information management (PIM) solutions in detail. During this webinar, David provided a comprehensive explanation of what a PIM does, how they work, and who would benefit from using one. David will also give specific methods that a PIM can be used to generate revenue, save money through improved processes, speed up marketing initiatives, and improve customer satisfaction.
What you will learn:
- The definition of a PIM solution
- How a PIM integrates with marketing systems and functions
- Who would benefit from implementing a PIM
- How a PIM addresses operational inefficiencies, disparate product information, and inconsistent product messaging
- How a PIM can generate increased revenue – improved conversions, higher revenue per order, etc.
- Ways that a PIM can increase customer satisfaction and help retain customers in the long run
- Real-world case studies showing the effect that a PIM implementation has had on the business
In this talk we will discuss what is a PIM and for which use cases a PIM can be your number 1 problem solver. Besides PIM Systems there are many other ways to centralize your Product Information. In some cases a PIM is over engineered and there are other solutions to get the job done. We will take a look at those Solutions starting with BI-Tools which help you to gather and consolidate Information from various sources to Magento Extensions that add missing functionality to your shop.
Product Information Management (PIM) system for all types of product - Right ...Right Information
In this presentation, you will learn how the product information management process can be simplified in your company. Product data during product lifecycle has a great impact on the efficiency and quality of the sales process and on the relations with customers. In most companies, the central data point starts in ERP systems. We propose a new way of thinking about the environment for advanced products, where organizations need to manage more than just basic information.
Read more on: https://rightinformation.com/
Supply Chain Network Design: Key Questions for a Successful Distribution NetworkHannah Flynn
As we plan for the world of eCommerce and the customer expectation of quick, free shipping, our ability to forecast is turned on its head. How many distribution centers do we even need, and is that number feasible? Can we use historical data to plan for demand and design our networks, or is there a better way?
If we're going to offer the speed of shipping and variety of inventory that today's customers have come to expect, there are a lot of different questions that need to be asked. Join Irina Rosca, Director of Supply Chain Operations at Helix and an experienced global supply chain strategist, as she walks through the key questions to a successful and efficient distribution network. You'll leave knowing what data you can start collecting today to answer these questions.
New trends in it and its impact on supply chain management pptASIFUDDIN MOHAMMED
New trends in it and its impact on supply chain management in Hospitality Industry.
The main aim of this paper is to focus the new ideas and innovations in supply chain management in Hospitality industry through the usage of Information technology (IT). This paper covers how new trends of IT changed the shape of supply chain and also discusses the importance of IT and its impact in the Industry. Changing lifestyles, competitive market and consumer behaviour requires change in technology in the business environment. The new practices and approaches in supply chain management focus on the different information systems like Point of Sales to help forecast data, monitor inventory levels and sales trends, and in turn companies have seen cycle time reduction, quicker order filling, inventory at the right safety stock level, and customer service improvements. Branded network in Hotels, new technology involved transportation and Food & restaurants now days creating a new dimension in distribution systems where The Standardized, affordable and Technology driven to link all the functions and provide the customer a seamless comfortable experience. where the customer orders and manage electronically which help to save costs and precious time. These changes creating new opportunities with competitive advantages, so consideration of IT and IT investment is the essential thing for each firm in order to sustain in the market.
Philippe Bernou - Seamless omnichannel solutions with Magento order managementMeet Magento Italy
In questo intervento Philippe Bernou ha evidezionato come i merchant utilizzino la gestione degli ordini per trovare il successo omnicanale.
Sono stati inoltre messi in evidenza sia i vantaggi dell’utilizzo di un singolo sistema di record per coinvolgere tutti i touchpoint e le aree geografiche, sia l'impatto a due cifre che possono avere programmi come Click-and-Collect, Ship-From-Store e Ship-To-Store sulla crescita della propria attività.
CPFR - Model for Supply Chain Co-ordinationCHIN Kok Poh
Collaborative Planning Forecast and Replenishment is a supply chain management practice for multi-tier co-ordination. This slides incoporate CPFR, Unified Communications, RFID, RTLS and Portal Collaboration technologies to execute advanced CPFR.
Supply Chain Management is already a common phenomenon to improve efficiency in selling. This presentation emphasizes the systematic management of such process which is well advanced today.
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
Introduction to AI for Nonprofits with Tapp NetworkTechSoup
Dive into the world of AI! Experts Jon Hill and Tareq Monaur will guide you through AI's role in enhancing nonprofit websites and basic marketing strategies, making it easy to understand and apply.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
2. What Is a Supply Chain?
Flow of products and services from:
– Raw materials manufacturers
– Intermediate products manufacturers
– End product manufacturers
– Wholesalers and distributors and
– Retailers
• Connected by transportation and storage
activities
• Integrated through information, planning, and
integration activities
• Cost and service levels
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3. Definitions
The design and management of seamless, value-added
process across organizational boundaries to meet the
real needs of the end customer
Institute for Supply Management
Managing supply and demand, sourcing raw materials
and parts, manufacturing and assembly, warehousing
and inventory tracking, order entry and order
management, distribution across all channels, and
delivery to the customer
The Supply Chain Council
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5. Channel Intermediaries
Retailer
Merchant
Wholesaler
Agents and
Brokers
A channel intermediary that
sells mainly to customers.
An institution that buys goods
from manufacturers, takes title
to goods, stores them,
and resells and ships them.
Wholesaling intermediaries who
facilitate the sale of a product by
representing channel member.
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8. Objective of a supply chain
• Maximize the value of supply chain (difference between the worth of the
final product to the customer and the cost of the supply chain in filling the
customer’s request)
• Increase the supply chain profitability (supply chain surplus)
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9. The Importance of Supply Chain Management
• Dealing with uncertain environments
• Shorter product life cycles of high-technology products
– Less opportunity to accumulate historical data on customer
demand
– Wide choice of competing products makes it difficult to predict
demand
• The growth of technologies such as the Internet enable greater
collaboration between supply chain trading partners
– If you don’t do it, your competitor will
• Availability of SCM technologies on the market
– Firms have access to multiple products (e.g., SAP, Baan, Oracle, JD
Edwards) with which to integrate internal processes
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10. Supply Chain Management
Results
of
Supply Chain
Management
Focus on Innovative Solutions
Competitive with focus on
Customer Satisfaction
Synchronized Flow
Customer Value
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11. Supply chain includes
• Material flows / Product flows
• Information flows
• Financial flows
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12. • Supply Chain Design
• Resource Acquisition
• Long Term Planning (1 Year ++)
Supply chain
strategy
• Production/ Distribution Planning
• Resource Allocation
• Medium Term Planning (Qtrly,Monthly)
Supply chain
Planning
• Shipment Scheduling
• Resource Scheduling
• Short Term Planning (Weekly,Daily)
Supply chain
Operation
Decision Phases in Supply chain
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13. Process view of a supply chain
1. Cycle view of a supply chain process
• Broken down into 4 Process Cycles viz..
CUSTOMER ORDER CYCLE
REPLENISHMENT CYCLE
MANUFACTURING CYCLE
PROCUREMENT CYCLE
• Each cycle consists of 6 sub processes
1 Supplier stage markets product
2 Buyer stage places the order
3 Supply stage receives the order
4 Supplier stage supplies the order
5 Buyer stage receives supply
6 Buyer returns reverse to supplies to supplier or third party
• Useful in considering operational decisions
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14. 2. Push pull view of Supply chain management
• Divided into 2 categories
1. Push Process initiated in anticipation of customer orders
2. Pull process initiated by customer order
• Push/pull view of SCM is useful when considering strategic decisions
relating to supply design
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15. Supply chain Macro processes in a firm
Supplier relationship
management
• Source
• Negotiate
• Buy
• Design collaboration
• Supply collaboration
Internal SCM
• Strategic planning
• Demand planning
• Supply planning
• Fulfillment
• Field service
Customer relationship
management
• Market
• Price
• Sell
• Call center
• Order management
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16. The Processes Customer Relationship Management - provides the structure for how relationships with customers
are developed & maintained, including the PSAs between the firm & its customers.
Customer Service Management - provides the firm’s face to the customer, including management of
the PSAs, and provides a single source of customer information.
Demand Management – provides the structure for balancing the customers’ requirements with
supply chain capabilities.
Order Fulfillment – includes all activities necessary to define customer requirements, design the
logistics network, and fill customer orders.
Manufacturing Flow Management - includes all activities necessary to move products through the
plants & to obtain & manage manufacturing flexibility in the supply chain.
Supplier Relationship Management - provides the structure for how relationships with suppliers are
developed & maintained, including the PSAs between the firm & its suppliers.
Product Development and Commercialization – provides the structure for developing and bringing to
market new products jointly with customers and suppliers.
Returns Management – includes all activities related to returns, reverse logistics, gate keeping, &
avoidance.
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17. Key Issues in Supply Chain Mgt.
Network Planning –
• recognize the capacity of each warehouse to
determine production requirements and inventory
levels at the vendor’s facility for each product
• develop transportation flows between these facilities
to the warehouses
• minimize total production, inventory, and
transportation costs satisfy service level
requirements?
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18. Key Issues in Supply Chain Mgt.
Inventory Control –
• Where is inventory held, (supplier, warehouse,
retailer)
• how much, and why?
• Is inventory held due to uncertainty in production,
distribution or customer demand?
• Is there anything that can be done to reduce
uncertainty thereby reducing inventory?
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19. Key Issues in Supply Chain Mgt.
Distribution Strategies –
• Relationships between suppliers and
warehouse operators that specify delivery
lead times, appointment processes, and hours
for receiving.
• How can this relationship optimize supply
chain efficiency?
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20. Key Issues in Supply Chain Mgt.
Supply Chain Integration and Strategic
Partnering –
• information sharing and operational planning
are keys to successfully integrated supply
chain.
• But what info. will be shared?
• How will it be used?
• What level of integration is needed?
• What partnerships can be implemented?
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21. Key Issues in Supply Chain Mgt.
• Product Design –
• Effective design, in particular an unified case code number,
plays several critical roles in supply chain efficiency.
• Not having an unified case code number creates, complicated
production, increases inventory holdings at the vendors
facility, delays delivery to the warehouse and if received
incorrectly delays delivery to the stores.
• What role does supply chain management play in
implementation of product design to simplify production
requirements and reduce lead-time for inventory
replenishment?
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22. Key Issues in Supply Chain Mgt.
Customer Value –
• Measure of a company’s performance to its
customer, based upon the entire range of
products, services, and intangibles that
constitute the company’s offerings.
• Effective supply chain mgt. is critical if OUR
objective is to fulfill the ultimate consumer
needs and provide value.
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23. Key Issues in Supply Chain Mgt.
Information Technology and Decision-Support
Systems –
• much of the current interest in supply chain mgt. is
motivated by the opportunities that appeared due to
the abundance of data and the savings that can be
achieved by sophisticated analysis of these data.
• But what data should be transferred? Which are
significant ? How should data be analyzed and used?
Impact of the Internet? What infrastructure is
required internally and between partners?
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24. Supply-Chain Management
Important activities include determining
1. Transportation vendors
2. Credit and cash transfers
3. Suppliers
4. Distributors and banks
5. Accounts payable and receivable
6. Warehousing and inventory
7. Order fulfillment
8. Sharing customer, forecasting,
production information
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25. The Strategic Importance
of the Supply Chain
•Supply-chain management is the integration of the
activities that procure materials and services,
transform them into intermediate goods and the
final product, and deliver them to customers
•Competition is no longer between companies; it is
between its supply chains
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26. Supply Chain Goals
Efficient supply chain management must
result in tangible business improvements. It
is characterized by a sharp focus on
– Revenue growth
– Better asset utilization
– Cost reduction.
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27. Benefits of
Supply Chain Management
Common Benefits
of Supply Chain
Management
Reduced Costs
Improved Service
Enhanced Revenues
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