Sunshine Village Ski Resort Verd.docx

Sunshine Village Ski Resort
Verdant Creek Wildfire in Banff, Alberta
TMGT-221-X01
Law & Risk Management in Tourism
Odette Coccola
March 29, 2018
Victoria, BC

2
Table of Contents
Sunshine Village Ski Resort and the Verdant Creek Wildfire
................................................ 3
Legal Risks
...............................................................................................
................................................ 4
Probability & Severity of Losses
...............................................................................................
....... 6
Risk Management Plan Recommendations

.................................................................................. 6
Maintain Insurance Coverage
...............................................................................................
.......................... 7
Collect Personal Information from Resort Guests
..................................................................................... 7
Fuel Thinning Treatments
...............................................................................................
................................. 7
Implement an Evacuation Plan
...............................................................................................
........................ 8
Activation Procedure
...............................................................................................
...................................................... 8
Communication Methods
...............................................................................................
.............................................. 8
Information Requirements
...............................................................................................
............................................ 8
Standard Procedures
...............................................................................................
........................................................ 9
Risk Management Implementation and Revision
.................................................................... 10
Implementation, Monitoring, and Revising the Plan
.............................................................................. 11

3
Sunshine Village Ski Resort and the Verdant Creek Wildfire
Every year Western Canada is struck with wildfires that run
rampant through the interior during
the summer months. Because of the extremity and unruly nature
of wildfires, all firefighters and
rescue workers can do is attempt to maintain the fire, and
prevent it from spreading and effecting
a larger area. On July 20, 2017, a wildfire was sparked by a
lightning bolt in Kootenay National
Park and Mount Assiniboine Provincial Park, and promptly
grew to approximately 2500-3000
hectares (“Update, July 20,” 2017). The wildfire became known
as the ‘Verdant Creek Wildfire’
and was approximately 25 kilometers from the town of Banff,
Alberta, and 2.5 kilometers away
from Sunshine Village Ski Resort (“Update, July 20,” 2017).
The Parks Canada incident
management team, as well as BC Parks and BC Wildfire
Services immediately began working to
manage the fire and limit its reach. During the early days of the

wildfire, Parks Canada was in
close contact with Sunshine Village Chief Operating Officer
(COO) Dave Riley, and they made
the executive decision to close Sunshine Village Ski Resort
immediately in order to use the
property as a staging area to allow the crews to manage the fire
more closely (“Update, July 20,”
2017).
While management at Sunshine Village was hoping to avoid this
outcome, they were fully
prepared to take quick action when necessary. Upon receiving
the news of the impending closure,
COO Riley informed his appointed risk management team. On
July 21, the resort’s staff was able
to find alternative accommodation for their guests and
approximately 160 people were relocated
from Sunshine Village to other Banff reservations (Schmidt,
2017, para. 2). Riley stated that to
protect the building during the closure, there were sprinklers
and pumps in place surrounding the
building should they become necessary (“Verdant creek wildfire
in Kootenay,” 2017, para. 6).

The initial closure lasted three days, and by July 24, the resort
was reopened (“Update, July 24,”
2017). However, by July 31, Sunshine Village had again been
ordered to close in order to become
the official control center to manage the wildfire, which had
since spread to 11,000 hectares
(“Update, August 2,” 2017). Parks Canada, BC Parks staff, and
firefighters moved into the area,
4
and staff returned to the resort in order to help serve the fire
fighting teams. Sunshine Village was
very well equipped for this transition, and believed it was in
their best interest to do everything
possible to manage the fire in order for them to resume business
promptly (Tucker, 2017, para. 6).
Sunshine Village managed the risk of the Verdant Creek
Wildfire very well. COO Dave Riley was
in constant communication with Parks Canada during these
times, and as soon as any command
was given they were prompt in their actions and with their
media statement releases. They kept

the public incredibly informed and ensured the safety of all
guests and staff was their number one
priority.
The closure of Sunshine Village was lifted on August 9, 2017
after a 7-day closure (“Update,
August 9,” 2017). While their official risk management plan
was not found, based on the
information above, below is a list of some risk mitigation
tactics that Sunshine Village Ski Resort
had established before the disaster took place:
- Proper communication channels
- Designated risk management team
- Timely media releases informing the public of what was
happening daily
- Evacuation plan
- Guest and staff relocation plan
- Sprinklers and pumps surrounding the building
- Proper grounds maintenance
- Insurance

Legal Risks
Hotels inherently carry numerous legal risks and liabilities due
to the nature of their business, as
they owe a fiduciary duty to all individuals who are occupants
of their inn. It is within the
responsibility of the innkeeper to ensure the safety of all guests
and employees on the premises,
including their personal property. The legal risks faced by
Sunshine Village Ski Resort in the
5
case of a wildfire include death or injury of employees or
guests, and damage to guests property.
If the resort does not have appropriate processes and practices
in place to handle the disaster,
guests or employees could pursue legal action against the
business citing negligence for acting
carelessly in the situation and they would seek damages.
A hypothetical situation is outlined below that details the risks
faced by the ski resort in the case
of a wildfire and potential defenses from both parties.

Jim and Sherry Clark decided to book a week long stay at
Sunshine Village resort to celebrate their
25th anniversary. During their stay, wildfires in the region
began to spread which resulted in Parks
Canada issuing an evacuation alert. Due to the management
team at Sunshine Village not
informing their guests of the potential evacuation, when guests
were ordered to leave the building
they did not have time to gather belongings. The Clarks decided
to sue Sunshine Village Ski
Resort.
In the case Clark v. Sunshine Village, the Clarks would argue
negligence citing that but for the
hotel staff not warning them of the dangerous situation they
would not have lost their belongings;
they would have to prove that the resort owed them a duty of
care, failed to fulfill their duty of
care, and acted carelessly by not warning guests of a possible
evacuation. Sunshine Village Ski
Resort would argue that they are not liable for the guests lost
belongings, as section 7 of the
Innkeepers Act of Alberta states that “an innkeeper is not liable

to make good to the innkeeper’s
guest any loss of or injury to property brought to the
innkeeper’s inn” (“Innkeepers Act,” 1980).
Additionally, Sunshine Village would argue that the forest fire
was an act of god seeing them not
liable for any losses suffered as a direct result.
It is hard to say for sure what ruling a judge would come to but
it would most likely be in the
plaintiffs favour. The innkeeper owes a duty of care to guests,
that includes the safety of them
and their belongings. It should have occured to the innkeeper
sooner that the encroaching forest
fire could pose a serious threat to guests and their property. The
key to this case is the
“foreseeable danger” aspect of the tort of negligence, which is
the thick smoke.
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Probability & Severity of Losses

Because of the location of Sunshine Village Ski Resort, the
probability of wildfires affecting the
resort is very high. During a typical year, Canada sees
approximately 9000 wildfires across the
country, which burn an average of 2.5 million hectares
(“Farmzone,” para. 2). Western Canada
specifically has a high probability of wildfire risk due to the
abundance of forested areas across
the region. In 2017 there was over 1.2 million hectares of land
burned in British Columbia alone,
causing 65,000 British Columbians to be displaced from their
homes (Donnelly, 2017). The
probability is extremely high, and with 2017 being the worst
year for wildfires in Western Canada
in history, businesses need to take all steps necessary to prevent
and mitigate the risk of wildfires
in the future (Donnelly, 2017).
The severity of losses caused by a wildfire is very high. The
disaster could threaten or cause guests
or employees of the ski resort to be injured or killed.
Furthermore, the business could face physical
or financial ruin if the firefighters are not able to contain the
fire and the resort is destroyed as a

result of the flames. In this case, Sunshine Villages would have
to halt operations until they are
able to assess the damage and rebuild the resort, which could
have a negative impact on their
reputation.
Risk Management Plan Recommendations
The implementation of a risk management plan is essential for
Sunshine Village to mitigate the
threat that major wildfires present to their operations. Despite
the natural disaster being out of the
control of the ski resort, various practices, policies, and
procedures can be established to protect
guests and the business operations from the serious risk
(Webster, 2017, p. 235).
The following recommendations have been designed for two
purposes: to minimize the real risk
of a wildfire occurring and to reduce the impact if the serious
disaster does strike.

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Maintain Insurance Coverage
To transfer the risk of the disaster, it is advised that Sunshine
Village purchases insurance annually.
The ski resort should invest in fire insurance that corresponds to
the actual value of the property.
With this coverage, the insurer will reimburse the business for
“...costs of rebuilding or replacing
damaged property” (“Business interruption insurance,” para. 2).
Additionally, it is critical for Sunshine Village to obtain
business interruption insurance, because
the resort is located in a region that is prone to major wildfires
in the summer months. This
insurance policy will protect the stability of the business when
it must cease operations for a period
of time by covering operating expenses and income that would
have been generated during the
temporary closure (“Business interruption insurance explained,”
para. 3-6).
Collect Personal Information from Resort Guests

Sunshine Village can reduce the risk of injury or death in the
event of a full scale evacuation by
collecting and recording personal information of all guests
provided with accommodation. Upon
arrival, guest service agents should collect the following
information: name and address of guest
and all individuals within their party, date of arrival, and
planned departure date. Accurately
entering this data into the guest register will assist the hotel’s
management team to ensure that all
guests have safely evacuated the building and have been
accounted for.
Fuel Thinning Treatments
Fuel thinning is the process of minimizing the risk of a wildfire
starting or spreading by “...
[leaving] mature and deciduous trees while removing ground
brush and debris, pruning lower
branches and removing tight second growth trees” (“Wildfire
protection strategy, para. 12). Trees
will be removed strategically to create a greater distance
between each trunk and to keep those
species that are resistant to the flames. By engaging in this

preventative action the ski resort can
minimize the risk of a wildfire starting or spreading.
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Implement an Evacuation Plan
When a wildfire causes Sunshine Village to relocate hotel
guests and employees it is critical for
the management team to have a process to safely evacuate all
people in an orderly fashion. The
precoding paragraphs describe the steps of the evacuation plan
in detail.
Activation Procedure
If the disaster is perceived to threaten the safety of the public
Parks Canada will order Sunshine
Village to shut down operations and evacuate the property
(Slimm, Neufeld, & Tucker, 2017, para.
2). When this alert is received by the resort’s management team
they will then inform guests and

employees of the local emergency and the next steps of action.
Communication Methods
Upon the issuing of an evacuation, the resort’s management
team will communicate the order to
guests by making face-to-face contact; this will be
accomplished by assigning individuals to
various floors of the resort to knock on every guest room door.
Employees of Sunshine Village
will be informed of the situation by a phone call to their
department or face-to-face contact from a
member of the management team.
Information Requirements
When members of the management team make contact with
resort guests or employees, they will
inform them of the potential risk to their life and instruct them
on the standard procedures of the
evacuation. They will provide them with any pertinent
information that has been issued by Parks
Canada such as road closures. Furthermore, the staff will advise
individuals to pay attention to

local radio stations for new updates and instructions regarding
the wildfires.
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Standard Procedures
During periods where the is chance of a wildfire occurring, the
guest services staff should be
required to inform guests, upon their arrival at the resort, on
what to do in an emergency
situation. This precautionary action will facilitate an efficient
removal of all persons from the
building, which will reduce the risk of guests or employees
being injured or killed.
Furthermore, after guests have booked their room(s) they should
receive a personal email from a
guest services agent to advise them to prepare an emergency
preparedness kit for their stay. Two
essential items that should be recommended are a flashlight and
a radio (“Sun peaks mountain,”
2010, p. 10).

The resort staff should communicate to guests that they will be
notified of any wildfires in the
region that could give reason for an alert to be issued. When
Parks Canada issues an alert guests
will be “warned of imminent threat to life and property, and
[will be] asked to be ready to leave
on short notice” by the resort’s management team (“Sun peaks
mountain,” 2010, p. 16). At this
time, guests will be required to gather all persons or pets in
their party, important belongings, and
a personal emergency kit. If wildfire activity worsens to the
point of an evacuation order, guests
will be asked to immediately leave the premises to report to the
specified evacuation reception
center in Banff (“Sun peaks mountain,” 2010, p. 10). The resort
guests will be provided with food,
water, and clothing if necessary at this location. Additionally,
the volunteers at the reception center
will ensure that the friends and family of the evacuees are
informed of their safety and
whereabouts. Once the management team at Sunshine Village
has found accommodation for all
guests, they will make personal contact and organize

transportation for guests from the center to
the hotel.
When the wildfire has been controlled and Parks Canada
removes the evacuation order guests will
be permitted to return to Sunshine Village to obtain their
personal belongings or to continue their
stay.
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Public Relations and Media Arrangements
When a wildfire causes Sunshine Village to stop operations, it
is crucial for the business to appoint
a communications manager to maintain “...a positive public
image and reputation” (“What is pr?,”
para. 5). The resort can compensate guests whose stay was
disrupted by the wildfire by providing
them with a full refund or a discount on their bill. Moreover,
future guests who are no longer able
to stay at Sunshine Village due to the closure can have their
deposits refunded. Although these

actions will be costly for the business they will be beneficial for
long term operations, as the
courteous service will keep a good relationship between the
business and the guests. The ski resort
can maintain relationships with their employees by
compensating them for loss of wages during
the period when they were not able to work.
The communications manager can protect Sunshine Village from
financial ruin by focusing on
strengthening business relationships with the resort’s guests and
employees. If guests are satisfied
with how the organization handled the disaster they will be
more likely to return to the resort for
their next vacation in Banff. Additionally, the staff members
will be inclined to continue working
for the business if they feel that their best interests were taken
into account during the closure of
the resort.
A press release can be issued by the communications manager to
inform the public on how the
organization effectively handled the evacuation. The statements
provided to the media should

emphasize how Sunshine Village ensured the safety of their
guests and employees, because this
will serve as positive advertising for the business. Additionally,
the press release should state that
the resort intends to reopen when the evacuation order has been
rescinded, so that existing and
future guests remain confident in the operations of Sunshine
Village.
Risk Management Implementation and Revision
To implement a risk management plan businesses must follow a
set of specific and planned actions
to reduce the possibility of any uncertainties that could arise.
Producing a contingency plan is
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important, however without proper implementation it is
impossible to achieve an optimal
performance that is able to adapt to changing conditions.
Establishing and utilizing the risk
management plan will successfully result in the optimal input of
safety precautions in the following

areas of the organization which are: assignment of individual
responsibility associated with
significant risks to property and other individuals, commitment
to the overall risk management
plan where the staff, property, and other outside entities are
involved, allocation of resources where
management and staff have the proper training required to
follow and utilize the plan, and finally
the ability to carry out responsibilities that specific individuals
are held accountable for (“Guide
for the process,” 2012, p. 103-104).
Implementation, Monitoring, and Revising the Plan
Properly implementing a risk management plan as well as
improving that plan to reduce and
eliminate any future risks takes a well motivated team that is on
board with developing the plan,
but also highly skilled and capable to carry it out.
For an organization to be prepared, firstly they must have
ongoing training as well as development
for staff members. An example of this is that the resort could
invest in providing their management

team will first aid training. However, all individuals working at
the property should be aware of
the evacuation routes, emergency notification systems, chain of
command, post evacuation
protocol, and safety equipment (O’Donnell, 2017). In addition,
it is essential to complete frequent
evacuation drills to ensure that employees are familiar with the
procedure and their specific roles.
It is critical for Sunshine Village to build connections with
Parks Canada and local emergency
services, so that all parties are prepared to work together in the
case of a disaster. Furthermore, the
resort should develop a relationship with hotels in the local area
that could potentially
accommodate their guests when Parks Canada orders their
premises to be evacuated. These
networks will result in the resort being prepared for emergency
alerts.
Testing and maintaining safety equipment such as fire
extinguishers, smoke alarms, carbon dioxide
detectors, and first aid inventory is a top priority for
implementing and monitoring the plan. Having

12
regular fire and safety inspections completed will eliminate or
reduce the risk of a wildfire occuring
and/or spreading.
Another way to properly revise the risk management plan is by
keeping accurate records of
previous plans and actions taken. Doing this can create
documentation that lists what some of the
past risks to the property were, and inform new management
and staff as to what the probability
of them happening again could be.
After evaluating the level of risk that a wildfire poses to
Sunshine Village Ski Resort and reviewing
the action taken by the organization during the Verdant Creek
Wildfire last summer our team has
developed recommendations to transfer, avoid, and reduce the
risk of a similar disaster occuring
in the future. In conclusion, our team advises that the
management team at Sunshine Village Ski
Resort devises a new risk management plan to incorporate the
various recommendations

mentioned above. To ensure that the plan is carried out
efficiently in the case of an emergency, we
suggest that the the resort’s staff frequently monitors and
updates the plan to ensure it is relevant.
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Work Cited
(2010, September). Sun peaks mountain resort evacuation plan.
Retrieved March 9, 2018, from
https://tnrd.civicweb.net/document/4986
(2012). Guide for the process of managing risk on rapid renewal

projects. The National
Academies Press, 103-109. Retrieved March 26, 2018 from
https://www.nap.edu/read/22665/chapter/11#106
(2017). Update, August 2, 2017: Verdant creek wildfire.
Retrieved March 15, 2018 from
https://www.pc.gc.ca/en/pn-np/ab/banff/securite-safety/feu-fire-
verdant/aout-august-02
(2017). Update, August 9, 2017: Verdant creek wildfire.
(2017). Update, July 20, 2017: Verdant creek wildfire.
verdant/juillet-july-20
(2017). Update, July 24, 2017: Verdant creek wildfire.
(2017). Verdant creek wildfire in Kootenay national park within
2km of sunshine village.
http://www.cbc.ca/news/canada/calgary/sunshine-

wildfire-kootenany-verdant-creek-resort-ski-banff-1.4212643
(2017). Verdant creek wildfire still burning out of control but
hasn’t jumped continental divide.
http://www.cbc.ca/news/canada/calgary/verdant-creek-
fire-sunshine-out-control-wildfire-alberta-sunshine-village-
parks-canada-1.4230229
(n.d.). Business interruption insurance explained. Retrieved
March 6, 2018 from
https://www.alignedinsuranceinc.com/business-interruption-
insurance/
(n.d.). Business interruption insurance. Retrieved March 6, 2018
from
https://www.hubinternational.com/en-CA/products/business-
insurance/business-
interruption-insurance/
(n.d.). Ski law for beginners, intermediates and experts.
Retrieved March 19, 2018, from
http://www.chalatlaw.com/ski-law-beginners-intermediates-
experts/
(n.d.). What is pr? Retrieved March 9, 2018, from
https://publicrelationssydney.com.au/what-is-
pr/

(n.d.). Wildfire protection strategy. Retrieved March 7, 2018
from
https://www.whistler.ca/services/emergency/fire/wildfire-
protection-strategy
(n.d). Farmzone: Forecasts and observations. Retrieved March
19, 2018 from
http://www.farmzone.com/index.php?product=forestfire&pageco
ntent=firebasics
http://www.cbc.ca/news/canada/calgary/sunshine-wildfire-
kootenany-verdant-creek-resort-ski-banff-1.4212643
http://www.cbc.ca/news/canada/calgary/sunshine-wildfire-
kootenany-verdant-creek-resort-ski-banff-1.4212643

http://www.cbc.ca/news/canada/calgary/verdant-creek-fire-
sunshine-out-control-wildfire-alberta-sunshine-village-parks-
canada-1.4230229
http://www.cbc.ca/news/canada/calgary/verdant-creek-fire-
sunshine-out-control-wildfire-alberta-sunshine-village-parks-
canada-1.4230229
insurance/
insurance/
insurance/business-interruption-insurance/
experts/
experts/
https://publicrelationssydney.com.au/what-is-pr/
https://publicrelationssydney.com.au/what-is-pr/
protection-strategy
protection-strategy
ntent=firebasics
ntent=firebasics
14

Donnelly, A. (2017). Wildfire 2017: A look at the worst fire
season in BC’s history. Retrieved
March 19, 2018 from
http://cfjctoday.com/article/596264/wildfire-2017-look-back-
worst-
fire-season-bcs-history
Innkeepers Act, R.S.A. 1980 cI-4 s7
O’Donnell, R. (2017). A quick guide to disaster preparedness in
the workplace. Retrieved March
26, 2018 from https://www.hrdive.com/news/a-quick-guide-to-
disaster-preparedness-in-
the-workplace/504320/
Schmidt, C. (2017). Sunshine village closed to accommodate
staging area for fire crews.
https://calgary.ctvnews.ca/sunshine-village-closed-to-
accommodate-staging-area-for-fire-crews-1.3513909
Slimm, J., Neufeld, B., & Tucker, E. (2017, July 31). Sunshine
Village among Banff National
Park areas closed due to Verdant Creek wildfire. Retrieved
March 7, 2018 from
https://globalnews.ca/news/3635888/sunshine-village-closed-
due-to-nearby-verdant-

creek-wildfire/
Tucker, E. (2017). Sunshine village to become ‘command
centre’ for verdant creek firefighting
efforts. Retrieved March 15, 2018 from
https://globalnews.ca/news/3641004/sunshine-
village-to-become-command-centre-for-verdant-creek-
firefighting-efforts/
Webster, D. (2017). Risk Management and Legal Liability. In
M. Westcott, G. Bird, P. Briscoe,
R. Freeman, K. Glazer, K. Henry, … R. Wilson-Mah.
Introduction to tourism and hospitality in
BC. Retrieved from
http://solr.bccampus.ca:8001/bcc/file/fdb68dba-0709-4778-
a2f7-
af8bafd84fa9/1/Introduction-to-Tourism-and-Hospitality-in-BC-
1484693059.pdf
http://cfjctoday.com/article/596264/wildfire-2017-look-back-
worst-fire-season-bcs-history
…
OPERATIONAL RISK MANAGEMENT PLAN
A: INTRODUCTION
The purpose of this assignment is to create an opportunity for
students to examine a specific hospitality or tourism business

and its disaster management plan.
You may wish to use material from our course, our text,
government sources, libraries, industry representatives, the
Internet, etc. You should refer to the laws in BC if the business
is in BC, but if you are in another jurisdiction (Alberta,
Washington State, Thailand, China, etc.) you should refer to the
laws in that jurisdiction (and include specific statute
references).
You will prepare a written Report (details noted below) and
present (20 minutes) the report to another group.
B: EXPECTATIONS
Your group will:
1. choose an actual, specific hospitality or tourism business,
corporate business or Small Medium Enterprise business (that is
of interest to you) in a specific location in the world.
Either:(I choose Westin Hotel in Vancouver BC Canada)
Identify a specific disaster. Examples of a disaster: major
earthquake, avalanche, landslide, major fire, major flood,
tsunami, large rogue wave, hurricane, volcano eruption,
lightning strike and resulting fire, serious epidemic outbreak,
riot (or very large unruly crowd), or terrorist attack; or
Examine an existing plan and then examine gaps and seek to
improve the plan or develop a new risk management plan.
2. Identify the legal risks of the disaster by examining and
analyzing the organization’s operations.
3. Evaluate the risk of the specific disaster and assess the
probability and severity of loss.
4. Devise a risk management plan that either avoids, eliminates,
reduces, transfers or retains the risk.
5. Advise on how to implement and carry out the plan and also
how to monitor and revise the plan. What you are aiming for is
a plan that this business could put into place now. Reality
check: advice is practical and “do-able” in the real world
(putting selves in position of the management team and asking,

“would we ‘buy’ the advice you have just been ‘selling’ us?
6. Incorporate at least TWO [2] suggestions from the Risk Panel
presentation.
C: THE REPORT
The Report will have as follows:
1. 6 – 10 pages (not including title page, table of contents and
Works Cited) 12-point font, 1.5 spaced;
2. headings and (where necessary) subheadings; it should be
mostly in paragraphs and sentences, although some information
may have to be in point form or in tables;
3. a separate Cover page indicating the specific business, the
type of disaster, our course, instructor, date, city, and your
names;
4. a separate “Works Cited” page using APA format;
5. attached copies of documents as Appendices, if applicable;
6. no more than one page that covers the history or description
of the event.
Due date and time: Sunday, March 15, 2020
D: THE PRESENTATION
The Presentation will be as follows:
1. Groups will present an overview of their paper with a
reference to risk management recommendations. The
presentation will be to another group acting as the management
team of the business subject of your paper. You can use Power
Point or any other presentation software.
2. Each presentation should take approximately 20-25 minutes.
The Presentation is worth 10% of the course mark, and it will be
evaluated on the basis of the Presentation Marking Rubric found
on D2L.
Due date and time: A 20 minute class time slot on March 16,
2020.
TMGT 221 Group Presentation Evaluation Form

GROUP MEMBERS:
EVALUATOR: ___________________________________
TOTAL MARK: /100
The purpose of the presentation was unclear
The purpose of
the presentation
The purpose of the presentation was clear
was clear
1 2 3 4 5 6 7 8 9 10
The introduction to the presentation was unclear
or title
The introduction to the presentation was clear
1 2 3 4 5 6 7 8 9 10
The presenters did not engage the audience right away
The presenters engaged the audience right away
1 2 3 4 5 6 7 8 9 10
The presenters provided information in a confusing sequence
The presenters provided information in a logical sequence with
flow
1 2 3 4 5 6 7 8 9 10
The presenters read directly from notes with little eye contact

with the panel
The presenters referred to notes but looked at the panel often
1 2 3 4 5 6 7 8 9 10
Criteria, method, recommendation or conclusion with results
was not presented
Criteria, method, recommendation or conclusion with results
was presented
1 2 3 4 5 6 7 8 9 10
The visual aids did not effectively support the presentation
The visual aids directly supported the presentation
1 2 3 4 5 6 7 8 9 10
The recommendations or conclusion was poorly supported
The recommendations or conclusion was strongly supported
1 2 3 4 5 6 7 8 9 10
The criteria was not analyzed and set out in a clear way
The criteria was analyzed and set out in a clear way
1 2 3 4 5 6 7 8 9 10
The presenters were unprofessional, unprepared and
disorganized
The presenters were professional, prepared and organized
1 2 3 4 5 6 7 8 9 10
TOTAL MARKS FROM ABOVE:
/ 100 /15
Presentation Strengths:

Presentation Weaknesses:
Other Comments:
1
Bus179A0084
2
TMGT 221 – Major Project – Marking
This grading rubric has been provided to help you know in
advance what types of things you need to consider putting into

your assignment and will enable your instructor to organize
their comments so you might see the areas which you need to
work on most.
Learners should not consider the rubrics and categories as
providing some absolute formula out of which they could or
your instructor could calculate a final grade. Marking
assignments is complex and considers both analytic [based on
the rubric] and holistic [the whole assignment] judgment.
This assignment is designed to provide learners to demonstrate
an understanding of the process and requirements for preparing
a risk management plan and to apply that understanding by
using research and critical and original thought expected in a
2nd year course.
Paper Topic:
Group members:
Requirements:
Out of… you got…
Chose an actual, specific hospitality or tourism business,
corporate business or Small Medium Enterprise business.
Either:
Identified a specific disaster. Examples of a disaster: major
earthquake, avalanche, landslide, major fire, major flood,
tsunami, large rogue wave, hurricane, volcano eruption,
lightning strike and resulting fire, serious epidemic outbreak,
riot (or very large unruly crowd), or terrorist attack; or

Examined an existing plan and then examined gaps and sought
to improve the plan or develop a new risk management plan.
20
Identified the legal risks of the disaster by examining and
analyzing the organization’s operations.
10
Evaluated the risk of the specific disaster and assessed the
probability and severity of loss.
10
Devise a risk management plan that either avoids, eliminates,
reduces, transfers or retains the risk.
10

Advised on how to implement and carry out the plan and also
how to monitor and revise the plan. Incorporated two [2]
suggestions from the Risk Panel class. Advice is practical and
“do-able” in the real world.
30
Professionalism: structure of writing is sound; assignment
length = 6-10 pages and no grammar, spelling or format errors
that distracts from central message. APA referencing used.
20
TOTAL FOR THIS ASSIGNMENT
/100

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