Summer Internship Report

Summer Internship Report
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British College for Excellence in Studies
Duration: 2 Months (1st
July 2014 – 30th
Aug 2014)
Submitted by; Submitted to;
Khamarudheen. T Ms. Lalitha Shrinivasan
APG12020013084 Project Advisor
MBA 3rd Semester Associate Dean
APG Shimla University APG Shimla University

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Certificate I
This is to certify that the internship report submitted by Khamarudheen. T, student of
School of Management, APG Shimla University with enrollment number APG12020013084
is a genuine report of internship done in British College for Excellence in Studies under my
guidance. It may be considered for evaluation in partial fulfillment of the requirements for the
degree of Master of Business Administration of this university. To the best of my knowledge, no
part of this report has been submitted for any degree or diploma elsewhere and the data sources
have been duly acknowledged.
Ms. Lalitha Shrinivasan Ms. Lalitha Shrinivasan
Project Advisor Associate Dean
APG Shimla University

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Preface
Currently I am pursuing Master’s Degree in Business Administration in APG Shimla
University, Shimla, Himachal Pradesh. I had to conduct an eight weeks summer internship when
I completed my 2nd semester. I preferred Delhi to do my summer internship, though I am from
Kerala. Because I wanted to benefit from the experience I will possibly get in Delhi.
I have got six months work experience in a furniture company in Kerala even before I
joined for MBA program. I wanted to learn new things and get some new experience. I wanted to
improve my communication skills and develop new sets of skills.
In this internship report I will write my experiences during my internship period. The
internship report contains an overview of the internship company and the activities, tasks and
that I have done on during my internship. Writing this report, I also will describe and reflect my
learning and observations that I got during my internship period.

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Acknowledgement
For this opportunity, I thank:
Puneet Sawhney, Director of British College and my job coach. I want to thank him for
giving me the opportunity to follow my internship at his company. He had the kindness to accept
me in his company and guide me through my internship with advice, feedback and tips despite
his busy schedule.
Lalitha Shrinivasan, my Internship Advisor. She helped and coached me during my
internship by giving me feedback and tips on how to handle and approach the situations in an
organizational environment. She had always time to answer all my questions concerning my
internship.
Nilesh Tadnan, Assistant Manager in British College. I want to thank him for helping me
with the process of finding me a suitable internship in Delhi. I have been receiving his support
right after the completion of ABE Qualification. He is the reason why I am pursuing my MBA in
APG Shimla University.
Also I appreciate all the interns and company staffs I worked with and spent good
moments with during my internship. I want to thank Lovely Chauhan, Abhay Paliwal, Sajeet
Kumar, Inder Kumar, Kuljit Singh, Sonal Sharma, Vandana Kaura, Tarjan, etc. Besides my
internship, I really enjoyed my stay in Laxmi Nagar, Delhi. It is a great experience and I want to
thank everybody for it.

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Table of Contents
Serial No. Particulars Page
1 Introduction 6
1.1 Internship Overview 6
1.2 Company Overview 6
2 Company Profile 7 - 12
2.1 British College 7
2.2 Services Offered 8
2.3 Vision 9
2.4 Mission
2.5 Values
2.6 Competitiveness 10
2.8 Strategic Partners 11-12
3 Work Profile 13 – 14
3.1 Database Marketing Analyst 13
3.2 Office Assistant 14
4 Learning 15
5 Bibliography 16
6 Annexure 17 - 18
6.1 Survey Questionnaire 17
6.2 Specimen Spreadsheet 18

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1. Introduction
1.1 Internship Overview
This internship in British College was an amazing experience in my life. It could give me
the exposure that I would have never got in my life. During the talks about my internship with
Mr. Nilesh Tadnan, I could clearly understand what I was supposed to do. But after few days
from the commencement of the internship, my job was changed from conducting market survey
to an office assistant.
I was going to field and meeting students in Delhi. I talked to them and was convincing
them to participate in the market survey I was conducting. But after the change in my job, my job
was mostly inside the office of British College. In fact, I was assisting the Managing Director in
doing some paper works.
As part of my work, I have been to many new places in Delhi & NCR; I met new people
and obviously learned many new things that I have included in this report.
1.2 Company Overview
British College an institution which promises to become one of India’s leading colleges
with an acknowledged reputation for excellence in teaching. Needless to say it has achieved
resounding success in all its ventures including professional education. British College has
emerged as a global College with boasting distinctive strengths in education and
entrepreneurship. As a platform for excellence in teaching, learning & administration, state-of-
the-art information technology is extensively used in British College, contributing to the
development of well-trained graduates, post graduates and doctorates to meet the professional
manpower needs of not just India but the world.
British College provides professional, career oriented higher education to students from
diverse backgrounds. It proudly offers access and opportunity to motivated students who desire
to enrich their lives in a personalized and supportive environment. British College is providing
caring and effective teaching and sustain faculty who are passionate, knowledgeable, and
dedicated to student success.

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2. Company Profile
2.1 British College
It’s a comprehensive college that since its founding has recognized the value of
combining theory and performance. It is committed to providing an educational experience that
will encourage students to view the concept of diversity from a variety of perspectives in order to
foster understanding and ultimately greater respect and acceptance among individuals.
It prepares leaders to face the challenges of a dynamic and diverse world grounded in our
ideas of excellence in education. Vigorous teaching and learning, and research that advances
business theory and enhance management practice are crucial means to these ends. Its current
efforts are a partnership of students, faculty, staff, the business community, and the broader
academic community.
It seeks and values the support and counsel of our alumni and the wider business
community. It aspires to be an effective and caring organization for our immediate community,
and we strive to direct all our efforts for the service of the many communities-local, national and
global-which sustain us.
Faculty, staff, and students respect one another for the serious work and the playful
humor we share, and we support each other in pursuing a healthy balance of mind, body, and
spirit. Quiet reflection and lively engagement are valued as sources of self-understanding and
renewal. British College honors thoughtful conversations about difficult questions as necessary
for individual growth and community strength.
Students learn higher order thinking skills: disciplinary inquiry, analysis of evidence, arts
of communication and argumentation, and problem-solving strategies. BCES develops qualities
of mind and character that prepare its graduates to become citizens and leaders, capable of
finding inventive solutions to local, national, and global challenges.
BCES is dedicated to fostering intellectual growth, aesthetic appreciation, and character
development in our students. It thrives on the principles that knowledge is acquired through
discipline, competence is established when knowledge is tempered by experience, and character
is developed when competence is exercised for the benefit of others. It understands that there
may be times when you need additional advice and guidance on an academic, emotional or
practical level. So we’ve come up with a number of ways to help you, both on a one-to-one basis
and online.

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2.2 Services Offered
1. Communicative English Program
The program aims at those who want to improve their English in terms of
speaking, writing and listening. After the completion of the course, students will be given
a course completion certificate of British College. Clearly, this program helps students to
improve their skills in English language.
2. IELTS/TOAFEL
The program aims at students and professionals planning to go to foreign
countries such as UK, USA, Australia, New Zealand, Canada, Switzerland, etc. British
College is one of the best training centers in Delhi providing IELTS & TOAFEL. British
College assures an IELTS band of minimum 7.0.
3. Admissions Abroad
British College is providing this service via their own sister firm BCES
Admissions Abroad Pvt.Ltd. It has taken agency of several foreign universities. In Delhi,
British College is believed to be the best agent for admissions abroad because of the
direct tie-ups they have with the universities. It helps them process an admission
application form within two weeks.
4. British Qualifications
Though it is not common in India, British College is providing British
professional qualification thought their partnership with Association of Business
Executives. They are providing diploma, advanced diploma and post graduate diploma
programs which help students easily progress into a university graduation or master’s
program.
5. Correspondents Indian Degree Qualifications
From its inception, British College has identified gaps in Indian market. Number
of people looking for distant courses is very high in India since people enter into
professional life too early. So British College made some tie-ups with some universities
to provide their distance programs via British College.
6. International Student Identity Card
The International Student Identity Card (ISIC) is the only internationally accepted
student ID card. Since its launch in 1968, the ISIC has helped over 40 million students to
get the most out of their travel experience. With access to a global network of affordable
and specialized student services, the ISIC is your passport to more than 41,100 discounts
and benefits in 106 countries worldwide.

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2.3 Vision Statement
British College’s vision is to prepare students to lead lives of learning that are broadly
rewarding, professionally satisfying and of service to humanity. By discovering and sharing
exemplary models of undergraduate education, the College seeks to be a leader among those
colleges and professional organizations that share our dedication to this vision.
2.4 MissionStatement
The mission of British College for Excellence in Studies is to provide an exceptional
education. In pursuit of this mission, the College is devoted to academic excellence,
distinguished by the creative interplay of teaching, learning, dedicated to our diverse community
and extensive international engagements.
2.5 Values
BCES provides professional, career oriented higher education to students from diverse
backgrounds. We proudly offer access and opportunity to motivated students who desire to
enrich their lives in a personalized and supportive environment. We provide caring and effective
teaching and sustain faculty who are passionate, knowledgeable, and dedicated to student
success. We build on these strengths to prepare graduates for successful careers.
 A Commitment to Students
We provide unmatched personal service to our students, who are our first priority. We are
committed to student success and provide a challenging academic environment with
appropriate support so all students can achieve their fullest potential.
 A Respectful, Caring Environment
We create a uniquely supportive atmosphere that stresses respect and collegiality among
students, faculty, and staff.
 A Commitment to Accomplishment
We strive to continuously improve institutional effectiveness and student achievement
through rigorous self-assessment and the implementation of innovative ideas.

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2.6 Competitiveness
We work with professionals and companies to make sure that our courses are current and
meet professional and industry standards. Its research addresses issues and challenges that are
facing us in the 21st Century.
Its modern facilities allow our students to use equipment and technology that is used by
industry professionals and to gain valuable experience. Its support services and teaching
standards have been independently evaluated as being of a high standard.
We are located in Delhi, the capital of India. Our campus is located right opposite the
Metro Station. You get an opportunity to visit ecstatic locations of India along with your studies.
2.7 OrganizationalStructure
Directors
1. Board of Directors
2. Puneet Sawhney - Managing Director
3. Nilesh Tadnan - Assistant Director
Directors
Teaching Staffs Counselors Receptionists
Accounts Manager Graphic Designer

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2.8 Strategic Partners
City & Guilds
City & Guilds offers learners over 500 qualifications in 28 industry areas. They are
valued by employers because they’re developed in conjunction with key industry bodies. City &
Guilds qualifications offer clear pathways to progression, spanning from entry level to the
equivalent of a postgraduate degree. They offer a wide range of senior awards and higher level
qualifications to professionals who want to get their abilities recognized by a name that counts
The Association of Business Executives
The Association of Business Executives (ABE) provides flexible professional business
qualifications which can lead to university or help in developing your career. ABE offers
Diplomas in Business Management (with additional pathways in Financial Management and
Management of Information Systems), Business Start-up and Entrepreneurship, Human
Resource Management, Marketing Management and Travel, Tourism and Hospitality
Management. ABE qualifications are accredited in the UK by Ofqual and by equivalent bodies
elsewhere, and are studied by 50,000 students every year in more than 400 colleges worldwide.
International Students Identity Card (ISIC)
As an ISIC holder, you become part of a worldwide community of over 4.5 million
students who share a passion for travel, adventure and discovery. The International Student
Identity Card (ISIC) is the only internationally accepted student ID card. Since its launch in
1968, the ISIC has helped over 40 million students to get the most out of their travel experience.
With access to a global network of affordable and specialized student services, the ISIC is your
passport to more than 41,100 discounts and benefits in 106 countries worldwide.
Mahatma Gandhi University
Mahatma Gandhi University is established through Meghalaya State legislative Act, 2010
(Meghalaya Act No.6 of 2011). The Promoting body of MGU has vast experience in the field of
Education. University is setup with an objective of providing best quality education to the
students. Mahatma Gandhi University is empowered to award degrees as specified by the
University Grants Commission (UGC) under section 22 of the UGC Act 1956. Earn your degree
on your terms.
Shobhit University
Shobhit University aims to create a conducive, enabling academic climate to facilitate
integration of the younger generation into the logic of the present system and to develop
educational means by which men and women deal critically and creatively with reality and
discover how to participate in the transformation of their world.

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Acknowledging its mission to create the quality human resource in the niche and emerging areas,
the Government of India, Ministry of Human Resource Development, vide its Notification No.
F-9-37/2004-U.3 (A) dated 8th November, 2006 under section 3 of the University Grants
Commission Act granted Deemed-to-be University status to Shobhit Institute of Engineering &
Technology (Shobhit University, Meerut) at Meerut, (Delhi NCR), Uttar Pradesh.
IDP IELTS Australia
IELTS is the International English Language Testing System, the world’s proven English
language test. IELTS was one of the pioneers of four skills English language testing over 17
years ago, and continues to set the standard for English language testing today. More than 7,000
organizations worldwide - including higher education institutions, government agencies,
professional associations and employers - recognize and accept IELTS scores as a secure, valid
and reliable indicator of true-to-life ability to communicate in English.
EQFS
EQFS Certification Pvt. Ltd. is a Certification Organization set up by senior professionals
with wide experience. We are accredited by Norwegian Accreditation Board. We are presently
providing assistance to the Indian Industry all over India through auditing on ISO 9001:2008
standards. We are also engaged in various management audits, special audits, Training Programs
and Vendor Development Program exclusively for our clients.
University Of Cambridge ESOL Examinations
We provide the world’s leading range of qualifications for learners and teachers of
English. They are backed by outstanding support for learners and teachers and by world-class
research and quality management. We work in over 130 countries delivering exams for nearly 4
million people a year. Our expertise, gathered over 100 years of language learning and
assessment, has led us to working with educational institutions and local and regional
governments around the world.
British Counselling & Educational Services
It was founded in July 1997 and is a service-oriented company. It specializes in assisting
students and parents comprehensively and, unbelievable as it sounds, non-commercially. It is
providing professional and technical counseling services and helping students attain the best
future career prospects in the leading universities /colleges of the UK, Ireland, Malta,
Switzerland, Malaysia, Singapore, Greece, Poland and Cyprus.

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3.Work Profile
3.1 Database Marketing Analyst
Customers of British College are mostly students in Delhi & NCR. It is very clear that
contact information of such students has important role in the marketing efforts of the company
since British College is providing mainly educational services. Once the company got contact
details of, say, 500 students interested in the services provided by the company, it is easy to sell
their services to those students.
British College hired me as an intern to conduct a market survey among the students in
various universities, colleges and educational institutes in and around Delhi. On the 7th day of the
internship, I was given a market survey questionnaire which I was supposed to get filled by the
students in and around Delhi.
The aim of the market survey was to find out whether students in Delhi & NCR interested
in the services offered by British College. But it was obvious that literally the company wanted
contacted information of students in the target market. So that they can contact these students
later to market their services such as IELTS, and Indian& British qualifications via SMS and
Telemarketing.
My task was to talk to students in the target area, Delhi & NCR, and convince the
students to fill the questionnaire. As part of the market survey, I visited Delhi University, Jamia
Milia Islmia and Akash Institute. I met students there and talked to them about the survey I was
conducting and communicated the benefits of participating in the survey. That was the way I
convincing students to participate.
As far as I was concerned, I could convince approximately 130 students to fill the
questionnaire. The number is very less since I did market survey only for 5-7 days over my two
months internship. When I approach a student, initially he refuse since the survey form was little
lengthy. But after my interesting explanation about British College and its services, students
show interest to fill the survey questionnaire. Some students even called up their friends to
participate in the survey.
After the market survey, I was asked to feed the survey data into a spreadsheet so that the
company can easily find out students interested in particular service offered by the company by
using Microsoft Office Excel tools. Then they can contact a student via phone, SMS or email to
make an appointment with the counselor.
A part of the spreadsheet and survey questionnaire is attached with this report.

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3.2 Office Assistant
Right after one week of doing market survey, the office assistant in British College left
her job because of some reason. Then the managing director requested me to temporarily stop
market survey to do the tasks of Office Assistant. I was happy to accept such an interesting
opportunity.
From the next week onwards, I was supposed to stop the market survey permanently
since there was lots paper works to do in the company. As an office assistant, I started my first
few days by scanning and printing client documents and transcripts. But slowly my responsibility
stared increasing.
My jobs were mostly related to admissions abroad. I was supposed to provide assistance
to Mr. Puneet Sawhney, Managing Director. I was filling out application forms of students from
various parts of North India, especially Punjab for admissions to universities in UK, USA,
Canada, Australia, Switzerland, Singapore, and Spain.
I was given the passport, academic certificates, and personal information of the
applicants. My task was to download, print, fill, scan and sending it to the university along with
the required documents. Usually universities require passport, academic certificates and English
language test result preferably IELTS. Then university provides a Conditional Offer Letter.
Students who got Conditional Offer Letter can then pay fees and other required documents such
as Bank Balance Certificate, Birth Certificate, and Medical Certificate etc. with Apostille to get
Unconditional Offer Letter
Apostille is necessary on all original documents sending to the university. It is similar to
a notary attestation but Apostille is valid all over the world. Embassies accept only those
documents with Apostille. Indian Apostille is accepted in all countries except Germany. For
Apostille, the company was forwarding the documents to AVS Global Services, situated in
Barakhamba Road, New Delhi. I was responsible for sending the document, follow up and
receiving them in two-three days.
I also had to translate birth certificates and medical certificates of two students into
Spanish since they were applying for higher studies from a college in Spain. To translate, I met
Mr. Anil Dogra, Coordinator of European Linguistic Studies in Jawaharlal Nehru University.
Some universities in Spain ask some of the important documents to be translated into Spanish.
Some errors also took place in my jobs. When I was forwarding a document’s scanned
copy to one university, the document was not properly scanned. But fortunately my boss found it
in the final verification. On the spot, boss gave me an advice to properly scan any document and
check out the scanned file before forwarding it to anyone.

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4.Learning
Two months of internship in British College gave me amazing experience. Even though
my internship was not related to my specialization, as far I was working in the company, I
learned many things from my observations. I was trying to connect what I learned from books
with real life organizational environment.
During my initial days in the survey, I found students were not interested in participating
in the survey. They looked at the time it takes to fill up the questionnaire. Hence I was coming
back to room with empty survey forms. But gradually I learned to communicate with students
properly. I started explaining about British College, their services, the benefits of the
participating in the survey etc. I started approaching students sitting as a group. I changed the
answer “No” into “Yes”.
I could understand that, people are ready to listen to us only if they are going to be
benefitted ultimately. So, it is important for a marketer in communicate how a potential customer
is going to be benefitted by using his/her product or service. Then only people start listening to
him/her.
From my observations in the early morning inside the office, I could see every staff is
complaining each other about the bad decisions taken by their boss or bad experiences with the
managing director. British College is a small organization employing only 20 – 25 staffs. But a
small kind of organizational politics was obvious there. Some employees have conflicts with the
interests of the others. I could see a lack of proper human resource management there.
I could see that most of the employees are not actually committed to the organizational
objectives. Rather they are demotivated because of several reasons. One of the major reasons
behind the disappointment can be the delay in the payment of salary. It was clear that British
College’s finance department is not effective. They are unable to speed up cash inflow. Major
revenue of British College is the commission given from foreign universities based on the
number of students enrolled through British College. It usually takes 1-2 months to receive the
commission after the student enrollment.
Finance department is unable to pay employee salary and other debts on the agreed date
because of the above mentioned reason. But they can solve this problem by using some cash
management tools such as cashflow statement. They should manage their cash inflow properly. It
requires an efficient finance team.

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5. Bibliography
1. Company Overview, Sept 3 2014, Source: http://www.britishcollege.in/page/35/about-us
2. Strategic Partners, Sept 3 2104, Source: http://www.britishcollege.in/page/17/affiliations
3. Company Profile, Sept 4 2014, Source: http://www.britishcollege.in
4. Apostille, Sept 3 2014, Source: http://en.wikipedia.org/wiki/Apostille

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